Formerly Saleslogix, Infor CRM is a cloud-based customer relationship management (CRM) system for managing customer engagements and storing information. It provides capabilities for managing sales, marketing, service activities and information across the enterprise.
Infor CRM is suited for small to midsize businesses and departments within larger enterprises with fewer than 1,000 users. The core features include sales force automation (SFA), marketing automation, campaign management, workflow automation, customer service and support and budget and revenue tracking. It offers international support and its customer base extends to multiple countries across the globe.
Infor also offers mobile CRM capabilities, enabling users to manage accounts, contacts and opportunities from their mobile devices.
It supports multiple deployment options including on-premises, cloud and hybrid environments with named, concurrent, flex and subscription licenses available.
This solution runs on Microsoft SQL and Oracle database servers. Integration with Microsoft Exchange, Outlook and Lotus Notes is available.