Houzz Pro

RATING:

4.37

(544)

About Houzz Pro

Houzz Pro is a lead and project management solution that streamlines processes for businesses of all sizes by centralizing all needs into one place. Key features include project management, lead management with client dashboards, and individual insights. Additional Houzz Pro features include an integrated online payment system, mood boards for projects, and white-labeling for communications. With Houzz Pro, professionals have the tools to manage clients and track progress for any project, all the way from estimation to execution. Using Houzz Pro lead management software, business professionals can grow client lists and streamline communication between clients using client dashboards. Professionals can quickly convert any project discussion into a potential project and s...

Houzz Pro Pricing

Houzz Pro is offered across three pricing plans, outlined below. • Starter: $65 billed monthly or $59/month billed annually • Essential: $99 billed monthly (after $49 for the first three months) or $65/month billed annually • Ultimate: $399 billed monthly or $349/month billed annually

Starting price: 

$65.00 per month

Free trial: 

Available

Free version: 

Available

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Houzz Pro Reviews

Overall Rating

4.37

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Houzz Pro

1 - 5 of 537 Reviews

Michael

2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed March 2021

Outstanding Customer Support and Lead Generation

Danielle

Verified reviewer

Construction, 2-10 employees

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2022

All-in-one great software

So far my experience is great. I'm looking forward to transitioning to this platform permanently for our business needs.

PROS

Easy functionality and business management especially with estimates.

CONS

No dislikes so far. The software is easy to understand.

Reasons for switching to Houzz Pro

Needed more function options to handle business complexities. Also the design software.

Paul

Construction, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Great experience

Has been a great experience with great customer support when needed

PROS

Very simple and easy to use with very worthwhile integrations for a seamless and great experience.

CONS

Need more textures in 3D modeling perhaps integrating major box retailers.

Reason for choosing Houzz Pro

User interface and complete total package software

Mike

Design, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed February 2023

It's ok, but the new 3.0 has not been an upgrade for us.

There are aspects that work great, but there is much left to be done under 3.0. The broken sync with Quickbooks is nearly a showstopper for us because of the impact to our finances when they get things wrong. The support team tries to be helpful, but there is only so much they can do with the bad code in the product.

PROS

It's geared for the industry which is nice, but it seems with each new "upgrade" they are not listening to customers and resulting in bad or cumbersome UX experiences.

CONS

The syncing with Quickbooks breaks everyday under 3.0 projects. Invoices say they sync, but they don't. Bills don't get created even though Houzz says it did, invoices keep syncing non-taxable items as taxable. I've had to hire someone to manually fix the numerous issues with 3.0 just in syncing to QBO.

Reason for choosing Houzz Pro

At the time Houzz had the better product. That is rapidly becoming no longer the case as they competitor products have improved while Houzz is struggling.

Reasons for switching to Houzz Pro

Houzz bought Ivy

Vendor Response

Hi Mike - we'd love the opportunity to talk to you 1:1 - we've been working with a group of designer accountants specifically on the QuickBooks sync and would love to understand what issues you are still having. Please contact me so we can set up some time.

Replied March 2023

Allison

Design, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2022

Houzz & Marketing

I did not have any prior experience using Houzz Pro before working at KRB. I am impressed by the pro directory and add features that can be a great opportunity for us to set ourselves apart and be found by the kind of clients we are targeting. Having the ability to run local ads in our target areas of New Hampshire is something that helps us grow our brand, which is exactly our goal. I also think having the ability to showcase our work on another platform other then our website and social media platforms is a great way to extend our reach and again, be right on track with our competitors.

PROS

I would say that Houzz is becoming a an increasingly important resource for us to showcase our work and help people understand how our process works. The projects we showcase combined with the brief bios we include help people understand our design process and also help them see why working with a designer is so important. We specialize in kitchen and bath renovations and that's what sets us apart from our area competition and through updating our profile we continue to showcase how superior our designers and team are.

CONS

I would say the drawback to Houzz is how even with the filters for the scope of work we do, we still have so many people reaching out that do not match our scope of work. This means we have to filter through these leads instead of having a pipeline that would be potential customers for us. If there was a better way to filter through these leads then we would have a better opportunity to connect with leads that could be our potential customers. I also have been looking into the email marketing feature and was impressed how Houzz Pro offers the opportunity to have an unlimited amount of contacts, this is a stand out feature compared to other email marketing platforms/ However, I will say that due to the lack of formatting features we decided that using Houzz for our newsletter was not the best choice for us. As I mentioned to our customer service rep, if this could be changed I think that using Houzz for our newsletter would be very beneficial due to the ability for us to include all of our existing contacts in our CRM system, plus the ability to have more as we gather more contacts from our clients as well as from our website.

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