JOBPROGRESS Reviews

4.46 / 5 (181) FrontRunners

Our advisors have recommended this product 7 times in the last 30 days

User Reviews Overview

Feature Ratings

Ease-of-use

4.5 / 5

Value for Money

4.5 / 5

Customer Support

4.5 / 5

Functionality

4.5 / 5

Ratings Breakdown

5 stars

(109)

109

4 stars

(53)

53

3 stars

(14)

14

2 stars

(3)

3

1 stars

(2)

2

  • Pros

  • "All the features work for what I need done. Everything is easy to understand and I love how things are color coated."

  • "I like the fact that it works well on it's mobile app version. I like that it's really easy to understand."

  • "user friendly, it's easy to learn when you're new and the home screen dashboard is well organized. it helps a lot!"

  • Cons

  • "At times difficult to identify where to find functions, but customer support always happy to assist promptly."

  • "Sometimes the mobile app acts a little wonky...but nothing that stops work. No major complaints here."

  • "Little bit pricey, but realistically for the value it gives a tradie who mightnt be that technically capable, thats a small price to pay for saving time"

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May 2019

Ryan from Wellness Water Company

Company Size: 2-10 employees

Industry: Consumer Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Get back to the family!

Amazing!

Pros

Working with support team and the Job Progress team has been nothing short of amazing. Support team commitment to helping his clients maximize the potential of their Job Progress Operating System seems limitless. There are a few people in business like him. Hes the kind of guy that sold me on the benefits of his system, then immediately helped me implement the system and has continued to follow up with me unsolicited on a regular basis to make sure I am leveraging the latest upgrades to the platform. in several instances, we have uncovered additional ways to leverage they are technology and they have customized certain processes specific to our company. This type of customer service doesnt exist anymore. These guys are serious about what they do and 100% committed to their clients success. You really feel like you have a true partner, and the cost becomes Insignificant when you consider the incredible value of the relationship. This platform has simplified and streamlined our systems and processes allowing us to focus our attention on revenue generating activities. This system provides a seamless process for our customers, and has streamlined our back end operations, making them much more manageable, and freeing up tremendous amounts of time. Precious time, to get back to the family!

Cons

There is nothing I dont love about the software.

June 2019

Rachel from Renaissance Roofing, Inc.

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

June 2019

Add More Features/Uses

I love the customer service you guys provide, and I hope that doesn't change as you expand. The database itself is user friendly, I just see potential for more features

Pros

I love the separation of the production calendar from the staff calendar. The customer contact directory is great, and mainly why I got Job Progress to begin with so we could manage our customers better.

Cons

I think this software could do more. I don't like the graph layouts we are given, I wish we could choose among different kinds of graphs that could help us better visualize our data. I also wish the proposals allowed me to customize the font more so whilst I am making a proposal that has already been merged to a customer. Instead, if I want to fix the font sizing on the proposal I have to exit where I am and edit the template itself and then that edit applies to all future proposals. I just want more flexibility on the customization side. Lastly, I think this program has so much potential to integrate a canvassing segment to it. Maybe integrate with Google maps or another program to create an option for companies to track their canvassers. Right now, I use Google maps to track my canvassers, but it would be great if we could do that all on Job Progress so they also have real time access to where they've gone and what neighborhoods are successful, etc.

Reasons for Choosing JOBPROGRESS

The price and the separation of staff and productions calendars

February 2020

Blake from Southern Roofing Company

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

GOD SENT SOFTWARE!

I am an Accountant by School and Roofing Contractor by Experience and I can testify after working for a CPA and integrating software of all kinds that JobProgress is hands down the best I have stumbled upon. Simplicity with absolutely powerful software that is an all in one solution.

Pros

UNBELEIVABLE SUPPORT & FORWARD PROGRESS TO DEVELOPMENT! Eagleview Integration Electronic Proposals/Contract with notifications Macros for Materials, Labor, Activities, etc are endless Customizable Forms Google Integration Financing Integration Quickbooks Integration Google Drive Integration Fair Price per user POWERFUL Mobile App Customer Website to Share all documents, price, balance, pictures, scheduling, quickbooks payment! Email Automation Email Template Customization Feedback is heard toward improvements! They actually listen! My Sales Rep [SENSITIVE CONTENT HIDDEN] is the BEST. Talk to me at 9pm at night sometimes finding solutions. Tech guys - [SENSITIVE CONTENT HIDDEN] have solutions to simplify your business workflow and are 100% American based.

Cons

At the moment 2/4/20 just lack of reports and 2 way integration with Quickbooks. But they making improvements quick. So I would stay tuned.

Reasons for Choosing JOBPROGRESS

Tons more Features and Benefits.

November 2019

Molly from Tidewater Roofing/Carefree Gutter Guard

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 6 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

Great way to streamline processes

We aren't using JobProgress to its full capability yet, but will be soon. Right now, it has really helped our communication with our customers be more efficient as well as keep track of our sales pipeline and estimates. We are LOVING it compared to our previous CRM.

Pros

I love that we can see how many jobs and dollar volume in each step of our sales/production stage and easily move jobs to a new stage, sales automation with automatic emails to the customer every time their job changes status is WONDERFUL. I also love using the production calendar for scheduling. Being able to set tasks or messages within each job is also great for keeping track of internal communications regarding each job. We also were able to have them create templates that look identical to our paper proposals. The ability to send, sign, view, and accept a proposal with just a click of a button is great.

Cons

It would be great if jobs could automatically move stages in the workflow when a corresponding action is taken (e.g. if setting an estimate appointment would move it to our stage that corresponds with appointments scheduled, or moved it to "job scheduled" when we set a production date), but I understand with custom workflows this would be hard to make happen. It would also be nice if more information from the measurements or estimates translated into the contract and/or work order. We currently use excel workbooks for estimates, contracts, work orders, and purchase orders, and all the pages talk to each other so we only have to enter information on one page. We haven't used JobProgress work orders or proposals yet because of this. In the calendars, if you put an appointment on one person's calendar and choose someone else as an attendee, it doesn't show up on the attendee's calendar, so we have been having to set duplicate appointments to do that. It would be nice if I set an appointment for X and Y needs to be there too, that I be able to set one appointment and it show up on both calendars.

Reasons for Choosing JOBPROGRESS

JobProgress had more customization available at a more affordable price per user.

June 2019

Tammy from Jackson Pool, Spa, & Patio Surfaces

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

June 2019

Too many clicks to achieve the goal..

It's cumbersome when you have to click, check, click, check, etc. to get to where you want to go. I also don't like the fact that at some points when you're doing a task within the job, it doesn't show you what job your on any longer because the secondary screen (like an email or template) covers the important portion of the screen. It is almost imperative that you have multiple screens open at the same time so you can achieve what you want. I also don't like that you can't reply to a task. You can add on to a task through edit, but the original sender doesn't know that you edited or added any notes or questions to the task unless you let them know to look at the task they just sent to you, which defeats the purpose if I have to call them to tell them to look at the task and new notes, I might as well not have sent the task to begin with. Just a thought.

Pros

I like the simplicity of Job Progress for the most part.

Cons

1st) I think the functionality could be a lot better. I hate that I must refresh my screen to know that I have new tasks, and messages, and emails. If I am working on something else, I might miss something that needs immediate reaction because I have not refreshed my screen. 2nd) I also have a problem with the fact that when we send emails from JP, after you have typed your desired recipient into the "To" line, if you check the attachment or change the email in any way it erases the "To" line and automatically inserts our own email. So if you're not paying attention, you will send the email back to yourself, and NOT the person or company you intend to send to. Why??

June 2019

Zach from Mountain Trail Restoration

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Best CRM For Your Money!!

Excellent or A++

Pros

Easily the best and most customizable CRM for the industry our today. Their app is second to none and the desktop platform makes following jobs a breeze! Plus, grabbing an e-signature right on the contract on the app is cake. No extra app to use

Cons

There really are none, if something arose the team at JP jumped to correct or add it right away.

Reasons for Choosing JOBPROGRESS

Having a mobile app was key to our sales staff success and talking to the team at JP sold it.

June 2019

Steven from Outeast Painting Services

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

June 2019

Steve from Outeast

FABULOUS!!! I cannot believe I found a program that actually works for us the way it does... I thought for sure I was going to have to pay big bucks to have software custom made for us.!! Love it!

Pros

Job Progress has been great. The way I used to run my company was with custom made spreadsheets designed specifically for my business and my trade, and when I say custom my spreadsheets were the most in depth sheets I have ever even seen so changing was hard. I am amazed at how much Job Progress already included things that I was using, tracking with my other system, things that no one thought of but they did... My main reason for switching was the ease of use, its so easy for my guys (who arent as tech savvy as I am) to use, it keeps track of all the data easily, the app is wonderful for in the field, but the best thing about Job Progress is that things that I bring up that I request or recommend does not get swept under the rug, they go right to the development team and make it happen! the customer service is absolutely great , they are there for you all the time. I would recommend this to any business out there, if a pain in the neck like me loves it, anyone will...

Cons

The only thing I wish was that I could customize things a bit more for ex: inside material I would like to be able to edit the tags, When adding a customer or a job I would like to edit the tags (because some of them i never ever use and there is other information I would like there). Also the Profit & Loss needs some work, its probably great for companies that never used it before, but I had a very custom way separated hours of labor and material etc, but [SENSITIVE CONTENT HIDDEN] and I are working on that to customize it a little bit more.

February 2020

Craig from William Blair Reel Co, Inc

Company Size: 11-50 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2020

Job Progress 2020 review

We benefit greatly from an organizational standpoint since it is very easy to see how everything is flowing.

Pros

Ease of use. The interface with the buckets gives a clear snapshot of what I need to do to move along our jobs.

Cons

Once the buckets are set on the home page it is difficult to ever revise them. It would be great if they could be revised as the needs change for a company without being too disruptive.

June 2019

Adam from Front Range Storm Contractors Inc

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Small but big

Pros

We like using e-signatures without having to pay extra.

Cons

Setting up some of the templates and macros is cumbersome.

Reasons for Choosing JOBPROGRESS

Job Progress combines the best of both.

December 2019

Joshua from Sundt Construction

Company Size: 1,001-5,000 employees

Industry: Construction

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

One stop shop for a home contractor

Estimating, contract generation, reporting, and project management.

Pros

JobProgress is a complete suite of crucial tools for the home or small project contractor. It's cloud hosted, and offers a very slick app to access from mobile devices. The standout to me is comparison to similar products is the ease of estimating job costs. From material to man-hour costs, JobProgress streamlines putting together a professional looking report that can be used to directly submit to the project owner. This can then be automatically translated into a proposal and subsequent contract. Having everything in one easy to access place is incredibly useful for a modern construction job.

Cons

I didn't encounter anything that I disliked about JobProgress. I only used the free trail so far, because we don't do enough small jobs to warrant using this software fully. I do recommend it to residential contractors and small shops though.

June 2019

Kim from Tri-State Concrete and Excavation

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2019

Best CRM With Customer Service To Match

I first started using JobProgress over a year ago. I had been seeking a CRM for trade specific industries and even spoke to all the big companies at the World of Concrete. Not one of them was able to give me what I was looking for. Ease of use, document management, complete financials, thorough reporting, customer, employee and contractor engagement. All of my divisions in my company are broken down and maintained through JobProgress and so, so much more. Other companies have those options but they weren't geared to a company of my size which meant when I needed a bug addressed or a rep to explain how to use my software I couldn't get anywhere! The crew at JobProgress care that their software is an extension of my company and I feel they are an extension of my team!! My suggestions are taken seriously and I often see them implemented in their many updates and new feature releases.

Pros

Flexibility to improvements and suggestions. Constant upgrades and new features. Robust reporting and data gathering.

Cons

Some growing pains along the way but not much to currently complain about.

September 2019

Paul from Homeowner Services of Michigan

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

JobProgress gets it right!

Our salesman was not pushy, or annoying at all. He kept us informed and went far beyond our expectations in answering our questions and suggesting solutions to our challenges.

Pros

Easy to program, great features, super folks to work with. The best part is that this platform seems to outperform all the other platforms we've tried and it's much more reasonable in price.

Cons

There are still a few features that are being built-out -but the development team seems to be working on them. These folks are also very receptive to our needs.

July 2019

Deserey from Yates Roofing and Construction, LLC

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

JobProgress for the Win!

Our company is very satisfied with JobProgress overall. It has made our scheduling and in house processes run more efficiently.

Pros

I love all the customization options! We can really make this CRM our own and make it work for what we need as a company. It's so user friendly- I was very surprised that the Roofing Specialists here took to it so fast and are able to maneuver through the software with minimal questions.

Cons

I would like to see more information transferable through QuickBooks. Right now, I have to manually enter any expenses for each job, instead of being able to pull that information from QuickBooks itself. The CRM we used before pulled each expense/credit, and it was easier for my Roofing Specialists to look at how much they have in their jobs. Also, if there was another option in the estimating to where you could hide view of just the markup/margin. If you just hit the "Hide Pricing" button, all the pricing goes away. The customers like to see their prices itemized.

July 2019

Steve from Eads Fence Company

Company Size: 51-200 employees

Industry: Consumer Electronics

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

July 2019

Lots of positives with some tradeoffs

Job Progress has helped move the ball further along for our company. We're finally getting to where we can take payments online for example. There have been headaches during our extended migration due to slow adoptability but as a whole it has given the company much more to work with.

Pros

The best thing about Job Progress for me is that it can be accessed anywhere across multiple device formats. That, and it does bring everything together. Getting to the point of using it to it's full potential has been an issue but at least there is potential.

Cons

While Job Progress has multiple positives it tends to be a bit of a sluggish process as a regular user. If I was a sales rep maybe I wouldn't notice but as someone who heavily uses Job Progress to assign sales leads and connect with customers things can be sluggish and unresponsive at times.

June 2019

Terri from Yarkey Roofing

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2019

JobProgress Review

Our company is now organized. There are no more stacks of paperwork, post-it-notes, unpaid invoices, lost proposals or signed contracts. Communication is crystal clear with the calendars showing where each job is, pictures of the site, materials and cost, timeline, etc.

Pros

#1 reason is my training guy. He was extremely knowledgeable, answered every ridiculous question, patience of a saint. He let me text him questions at anytime to get an immediate answer so it wouldn't hold up the job. As for the software, amazing. We are a small, family owned business who did things the dinosaur way: paper and pencil. It took alot to get the owner to convert. The program is user friendly, company adapable, can be used on mobile, IPad, and desktop, and best of all, keeps us all in contact with one another and the client.

Cons

There were a couple of glitches that came up, but you were always able to take care of it promptly. The most difficult for me was switching between desktop in the daytime to mobile in the evening. But practice makes perfect. I've got it now!

Reasons for Choosing JOBPROGRESS

Our GAF rep, [SENSITIVE CONTENT HIDDEN], explained to me the differences. We took into account the size of our business and what we wanted to achieve. JobProgress was a no brainer.

July 2018

Anonymous

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

July 2018

It has been great.

Pros

There are many features that I like about this software. The first feature that I think is really effective is that you can customize it to meet you needs. After customizing the software everything is self explanatory. You can look at it and know how to maneuver it. The calendar is also a very important feature because we schedule appointments and are able to keep track about everyone's tasks, locations, and dates. The third and last feature that I like about the software is that you are able to get an advance search on categories on the workcenter tab. I believe that the software is a very resourceful tool for our company.

Cons

At this time there is nothing that I don't like about the software when I'm using it from a desktop, but I do feel that there is some glitches and or issues on the mobile app. The view on the calendar in the mobile app is not very friendly. I've had difficulties to add/delete appointments. Another issues that I have is the uploading of pics, this process is very slow and it takes for ever to complete. The screens have to be on always if not it will pause and or make me restart the process, I cannot take any calls nor make any calls.

June 2018

Joe from Legend Exteriors & Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2018

Should help our company's organization and make us more efficient.

Pros

Digital documents/signatures. Customer webpage. Ability to keep my sales reps and our customers more organized and keep better track of them. Production and scheduling. App based for working on the field. Overall it's a solid program.

Cons

There are a few things that need to be added or corrected but I know they are working on them. A couple off the top of my head would be: Ability to customize your work center page. To remove the product adds and classifieds at the bottom and replace with something relevant to our company such as "Company Announcements" or a "Note pad" for example. It's not a free program, we pay a good amount for it so I feel we should be able to remove these and replace them with something that works better for us. Issues with the Multi-project option. You need to be able to invoice and work directly off of the parent job invoice and financials rather than having to invoice each individual trade. Because of this we need to use the single project when Multi-project would be better suited. Ability to change a single trade to a multi-project at any time. A project may start as a single trade and need to be changed to a multi-project.

Response from JobProgress

Replied June 2018

Joe, Excellent input ... Appreciated! We hear you! 1. Some improvement to WorkCenter customization 2. More relevant Company centric activity 3. on Multi-Project (ability to invoice off the Parent) 4. More flexibility between Multi-Project and single trade jobs Got it ... we have already begun efforts on some of those points and will discuss the rest

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

2.0

November 2018

Job Progress review

Pros

You can see your projects from start to finish You can adjust what everyone sees in their different roles The flags are great and help keep things organized

Cons

There is too much loading time. You can not add someone to a conversation later, if you want to include another member you have to start an entirely new message thread The new calendar takes even longer to load since the new update If there is any added stage it does not apply to the previously entered jobs, if you want them to have all the current stages you have to go and re-enter and then delete all of the duplicated I wish there were more color coding options so that you could customize it to suit your business

Response from JobProgress

Replied November 2018

Thank you for your continued use of the JobProgress Platform. We are constantly attempting to improve performance and features. We have made and continue to make improvements regarding load time and invest in our overall security and infrastructure. We appreciate your feedback.

June 2018

Abbey from Tri-State Concrete and Excavation

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

Very easy to use and maneuver through the software with awesome customer support!

Job Progress is an efficient software for our company to track each and every lead, from their first contact to completion of a project and payment! Nothing gets missed or "slips through the cracks". It is user-friendly, and the support is exceptional. When we need adjustments or changes to how it works with our flow, it gets addressed immediately!

Pros

It's easy to track each new lead and to follow up when needed. I love that every email, invoice, etc. are easily linked to the job, and easy to make changes/adjustments. I like the way the jobs "flow" and that we can have changes made to fit our company's needs.

Cons

Sometimes it seems too slow. I have to wait for a page to finish processing before I move to the next thing I need to do. It could be our internet, but it's consistently slow on this software, not everything I'm doing...

Response from JobProgress

Replied June 2018

Abby, TriState Concrete is the BEST! We appreciate you as a business and as great people looking to do the best they can do in the communities they serve. We know that TriState and JobProgress both are in business for the same reasons: to serve their community the best the can and make a positive impact along the way. Thanks for being such a great customer!

July 2018

Bill from Capitol Awning

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Improved our customer service, Improved our sales volume, Made us more efficient.

Streamlines our processes, helps us increase sales with proposal and lead tracking, saves us time and money, lets me check in when I am out of the office, allows me to work from home as easily as in the office.

Pros

Everything is together in one place. With JP and QB Online, I can check on my business from be beach in Costa Rica. We track leads better, we follow up better, we deliver faster, our field guys are better informed because they have pictures of the jobs with the work drawn on to them. Customers are also impressed. I thought tablets and internet connections in the field would be a problem but it really has not.

Cons

Took a while to get used to because it substituted for our entire process. I wish it were flexible in some areas BUT the more time I spend with it, the happier I am. We ran a parallel test with current systems in Q4 2017 and then implemented on Jan 1 2018

Response from JobProgress

Replied July 2018

Capitol Awning is a very well run business and we are humbly thankful for the ability to be a trusted part of the success you are achieving there! Thanks BILL! We will continue to do our Best to meet your expectations and business needs.

June 2017

Nirmal Kumar from Logiciel solutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

This software is awesome full user friendly. Third party integration in this software is awesome.

Pros

1. In this software Social media integration feature is great. 2. Schedule the appointment with customer, appointment synchronization with google calendar awesome. 3. Template builder tool in Web is Awesome. 4. Another functionality of this software production calendar is great. 5. User level Permission is great that help to a organization work accordingly. 6. Proposal Tracking whit mail is Grate functionality. 7. Mobile app is also great implementation of this software. 8. Over all this software is Great Product.

Cons

1. In mobile app Insurance proposal not edit. 2. Invoice not create in mobile app. 3. In mobile app production board functionality not implemented.. 4. Mobile app have some Limitation.

June 2019

Jon from Refined Exteriors

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

June 2019

Review

Pros

The breadth of functionality was what drew us initially. Particularly the webpage to provide to customers with updates however we have not used that to its fullest extent.

Cons

The program is slow to operate at times and while it does what we want out of the system, it is a little cumbersome to get everything entered in a timely fashion

May 2017

Kathryn from Expert Restoration Service

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2017

Our goal was to streamline project communications between work groups; happy to find vastly more!

All around good hub for projects.

Pros

Set up was a breeze, we were up and running in a few days with the full support of our contact who has been responsive and timely and who also welcomed conversation with our developer about integrating with JobProgress and he hosted a training session for our sales team on basic usage, applying some real-time scenarios. Not only is the platform intuitive but it is customizable and JobProgress is always offering support along the way. We appreciate the calm and logical method of approach from everyone at JobProgress. I am not sure if this comes from experience or if it is leadership inspired but we like it. They know that the user must be comfortable with the product and that the product makes sense to the users business model for their brand and product to be successful truly a no-pressure situation.

Cons

I least like that a client cannot show up as a lead without job info. It would be nice if the calendaring synchronization worked two-way. Being able to move (drag and drop, add or hide) the work center modules would be useful. At the Production Calendar, t would be great to have the option to display all or search a client/job

Response from JOBPROGRESS

Replied May 2017

Thanks for the review Kathy and we will contact you about the product suggestions. We appreciate having Expert Restoration Service as a user!

June 2018

Dan from Allstate Roofing and more

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Overall good experience

Pros

Saves me time, money, and everything is more organized and in control! Don't need all the extra papers on my desk, everything right in this software.

Cons

What I like least about this software is that sometimes it doesn't stay flipped/ rotated if my iPad is flipped / rotated onto its side ..

Response from JobProgress

Replied June 2018

Dan, Appreciated! By the way, we are aware of the rotating issue on some forms and screens and are addressing ... we see more and more of our contractor subscribers using the mobile keyboards alongside their tablet and we will make it so that when you rotate the screen to (for example) plug into your mobile keyboard ... the form / JP screen will rotate with it accordingly. Got it.

June 2018

Justin from Houston Roofing and Construction

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

Quality product, just needs a few tweeks

organization

Pros

Easy to use, I love how it helps me keep up with items that need to be done for the day. I like how I'm able to sort customers by what step they're at in the sales process.

Cons

Working on templates that are uploaded into JP. For example, changing fonts, adding line items. It would be great if the templates had a function almost like Microsoft Word. I would also like it if scheduled daily tasks that werent "completed" for the day didn't get removed the next day. Maybe they were moved to a "past due" section or something like that, so their not forgotten.

Response from JobProgress

Replied June 2018

Justin - Houston is an amazing contracting company! We have improved so much since you and your team had the faith and belief in us to support your awesomeness. We will continue on that same path and not stop!

June 2019

Scott from GreenForm Orange Beach LLC

Company Size: 1 employee

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2019

Love JobProgress

Pros

I love that it is linked to Quickbooks and sends notices when customers view and accept contracts. Customer service is great. The support team has helped me alot during the initial set up. I love that it is easy to email an estimate or contract to a customer, though the actual typing in the email can be annoying.

Cons

Sometimes I think there is too much. I haven't figured out all the bells and whistles to the software. I wish there was a spell check or more user friendly version for emailing(everything gets doubled spaced). Macros are great, but making changes to it has been difficult. The electronic signing of contracts is difficult for my older customers, but that is more of a technology thing. And I wish the app was a little more user friendly, but that really pretains to attempting to write out a contract or estimate. I would still recommend this software to any contractor.

July 2019

Laura from Commonwealth Roofing & Siding, LLC.

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2019

Review

So far everything has been great overall.

Pros

I like that the software can for the most part be customized to our business and the way we operate. I also like that you take recommendations or comments from users and look into solutions.

Cons

We haven't gotten that far yet. There were a couple of things asked during training that are not in place yet so it's possible they may be for future.

June 2019

Stephen from RSFive

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

JobProgress Rock's

Pros

The Support Team is First Class! They have not only listened and actually implemented some suggestions. They always answers the phone or call back as soon as they can and fixes what I need. Our new hires easily picks up on it and it helps us not drop the ball! The Old timers here understand it as well and that huge! I am very satisfied with the company and highly recommend them!

Cons

The only thing I could think of is early last year the rep need more help to keep up with the on boards as they were growing quick! They have since brought on more staff and its all good!

June 2019

Brian from Made Anew LLC

Company Size: 2-10 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Willing to Grow

Pros

JobProgress is already an easy to learn, extremely capable system once you take the time to learn it. What makes it even better is the support staff. Any question or suggestion I have ever had was immediately answered or reviewed. They actually care about your input. Any company willing to grow for their clients is a pro to me.

Cons

Some of my biggest gripes with the software are actually under review for change. Every program has its foibles, the support team wants to know about it so they can correct it.

June 2019

Joshua from Bob McKeithen and sons INC

Company Size: 11-50 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

June 2019

JOBPROGRESS review

I have used this system and several others over the last ten years. this is by far my favorite. Only thing I would like is to have an initial set meeting with someone to show us more options because I feel like I'm not getting everything I can out of this system

Pros

Originizided, user-friendly in the field, ability to login from various places

Cons

Difficulty to design and edit templates, no option to download previous proposals or company documents, emails unable to go through and last but not least having to refresh to see updates.

July 2019

Pema from Allied Construction And Remodeling

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Great Product!

Fantastic! We have used several other software's and JobProgress has by far met out needs the best.

Pros

Ease of use . Software has many abilities that we are still finding everyday but to learn the basic functions to get going was very simple.

Cons

not much. There have been many updates that seem to just keep improving the software.

May 2017

andrew from A-Top Roofing and Construction

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Customer service always above

ORGANIZATION!

Pros

compared with others we have used in the past, much simpler to navigate . Very easy to train new members of our staff, sales. Can view from anywhere the status of a job or lead.

Cons

WE had previously been using a different software. The other software was called Dataforma. We had joined Job Progress because Dataforma seems to have to many manual functions input to navigate a lead or job from start to finish. Job Progress when we first joined did not. Today there seem to be more needed manual clicks and the repetitive naming of estimate and proposals seems to be more common now than in the beginning when A-Top first joined.

June 2018

Marvin from Pure Roofing

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2018

Easy to use, makes life easier!!!!

Pros

Keeps all jobs organized i can monitor progress on all crews allows me to keep my supervisor in the loop even when im not in the office. allows me to keep notes on all the sub contractors also.

Cons

N/A!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Response from JobProgress

Replied June 2018

Marvin, Our goal as a Company is to make life easier for our Subscriber Contractors ... we have and always will keep YOU in mind so that we never stray away from our original goals of ease of use, reliability and high impact usefulness on every screen

June 2019

Heather from GreenForm Roofing

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2019

Great product!

Pros

Color coding! There are multiple ways to do the same thing, which means you can customize your workflow any way you need to. Customer service is top notch as well.

Cons

The reporting functionality could use some more customization features

June 2019

Amber from Expert Roofing Services, LLC

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

All in One Place

Now I can communicate with customers directly through JP and it is all documented and everyone can have that information. Also getting ready to estimate through JP will let us all access the estimate instead of it being on just one computer and having to ask for the documents when we need to look up something.

Pros

I love that everything is in one place now, and the best part is that everyone who needs information can access it from anywhere. Before, they would ask me "what is so and so's phone number, email,etc". I would have to look it up only if I was in the office. Also they have access to all the other info they need.

Cons

That I can't download the Company Cam pictures directly into the job. I have to download them to my computer then JP in order to share them on the customer web page. The other thing that would be helpful is to have settings for the subcontractors, if we wanted them to be able to see all the jobs etc. We have our employees listed as subcontractors and they cannot access enough of the info that they need for all the jobs. But to pay a whole user fee for the employees when they only need access to certain job schedules is frustrating.

July 2019

Isidro from IHI Construction, LLC

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Outstanding Product

Great experience purchasing and getting technical help.

Pros

The ease of use. Fits our needs without complication of use.

Cons

A lot of features. Still working on implementing to get full use off all the applications it offers.

June 2019

WAYNE from Kindred Installs, Inc.

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Excellent software!

We are now able to write estimates in the field that is visible to office and we are more effieient in our service since the office staff , installers, and sales staff are working off the same platform. It has solved communication hiccups now that everyone is accountable to the progress of the job. Also it has created harmony and easy flow within the company being that we are able to commuicate less on the phone and more in the customer notes to leave a communication trail within the customer file.

Pros

We like the ease of use and that my office and sales staff was easy to start off using. The next best thing about Job Progress is it is completely customizable to suit each ompany. We were set up and runing instantly. The learning curve was less than a week.

Cons

I honestly have to say there is nothing I dont like about it.

July 2018

Dan from Sunset Builders

Company Size: 2-10 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Excellent, could imagine life without it.

Save time, money, and headaches. Improve customer experience.

Pros

General organization, and collaboration features. Helps maintain a workflow. Excellent tool to follow up with customers, as I have measurements, photos etc at my fingertips

Cons

Some things can be touchy, or not work at times such as the progress slider. Some navigation aspects could be improved, such as returning to Photos and Docs when inside a folder in Photos and Docs.

June 2018

Aaron from Schulte roofing inc

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2018

Good and simplifies some things

Pros

Helps keep everyone organized and informed. Lets you see activity feed on who is changing things in real time.

Cons

The calendar for looking at what jobs are going on needs a lot of work to speed things up. Our excel calendar works much faster thr JP.

Response from JobProgress

Replied June 2018

Aaron, There are very few Operations Coordinators that operate at the level that you do ... we have and continue to enjoy and benefit as a platform to reach towards the expectations set by the entire Schulte team. We love your Company too! We will continue to spend time improving the Production Calendar and realize that that is a MAJOR part of keeping things organized for EVERY Company. Thanks for your input!

June 2018

Cherie from Chandler's Roofing

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

For our company, this product does it ALL. Can't believe we managed for 25+ years without it

Pros

I like that I can use it all day at work or on my phone. Has all we need in front of us without scrambling in our office looking for paperwork that can never be found.

Cons

When I load up an invoice, it's hard to see. When I go to click to enlarge it, it is too large. Not a big deal but would like to see it come up normal size without having to move it around to see bottom of an invoice.

Response from JobProgress

Replied June 2018

Cherie, There are very few companies that can operate at the level that Chandler's does! We are thankful to have the opportunity to support and work with everyone at Chandler's Roofing as you continue to dominate in your area.

June 2019

Amanda from Howard & Sons, Inc.

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

June 2019

Ups and Downs

Pros

This software has a lot of promise. There are a lot of features about it that we really like and it has helped us be able to organize all the information for the jobs we do in one location instead of jumping back and forth with different tools. It has a lot of features and a lot of potential and I it has made communication with clients easier.

Cons

The amount of customer service is sometimes lacking. There are a lot of emails and phone calls that go unanswered. We were also promised a lot of opportunities to customize in the beginning, even a one on one phone call with the company owner where we were able to share with him our needs and what could make the software better, but after months of asking where those updates are we are constantly told that there are more important things that need to be developed. The software seems to go halfway in a lot of aspects, but we it is not very intuitive and there are a lot of reporting abilities that are not available. The production calendar is a huge pain to work with and the email section is not up to par.

June 2019

Frank from Painter Roofing

Company Size: 2-10 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2019

Review

Love working with the software and the rep team is fantastic

Pros

The software is easy to use. I like that the service dept is always there to help when I call. The team is always upgrading and trying to make the system better. Love the software and all its players

Cons

Reports are still behind competition. I think that Acculynx has a Buch better ruction of reporting and is much easier to use.

June 2019

Annette from Rennison Roofing and Exteriors, LLC

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

June 2019

Great in some respects, not user friendly in others

The program is adequate. The customer service is not outstanding. Some of the interoffice features are not dynamic enough. The financial features are adequate. I like the reporting features.

Pros

The tracking and scheduling of customers is very nice. It has nice reporting options. Financial features are well built.

Cons

Doesn't give enough information to Project Managers regarding job lead in original notification. The daily feed of activities does not give enough information, just shows that a job has been updated, but not how. Doesn't notify PM when Follow-up notes are added to their job. Emails only come to JP, and not to our email box. Building and editing forms is cumbersome. Customer service is not always responsive.

June 2018

Bradley from Henderson Roofing, Inc.

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

I couldn't imagine going back to doing things the way we did before JobProgress

Easy to keep up with everything. Makes my day to day much easier.

Pros

Job Progress makes it so easy to keep up with every aspect of production. Proposal templates, estimating tools, measurements, photos, and customer information all in one place.

Cons

It is too easy too lose your work when creating a proposal/work order/ material list etc. I would like to see it auto save every so often. I would also like to be able to view any job/customer that I was tagged to

Response from JobProgress

Replied June 2018

WE LOVE HENDERSON ROOFING! Thanks Bradley ... your team has been very helpful to us and we thank all of YOU in our efforts to make JP the best in the world! We can't imagine a better reward than to learn that we have made your day easier ... this is so so important to us. That is our mission.

June 2018

Katie Ann from MD Roofing

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Great program to keep all business data organized

Convenience in the field and customers love their own web page!

Pros

I have every customer at my fingertips! Being able to use the PC or mobile really makes everything convenient.

Cons

Program is slow sometimes. Lags a little. I also don't like that I can't select which employee gets the commission without having to pay the monthly fee.

Response from JobProgress

Replied June 2018

Katie Ann - Companies like MD Roofing are the reason why we are in this business. We enjoy watching you succeed and will do everything we can to make our platform even better ... even faster! Thanks for your positive input and we are glad you like the platform.

June 2019

Rick from Par One Construction

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Making business easy

JobProgess has changed how we track jobs and organize customer information and contracts. We are able to input customers at the first call and carry them through to job completion, with creating/tracking appointments, ordering measurement reports, taking notes, creating and signing contracts, and more. Gone are the days of handwritten contracts and leads that get written down and forgotten about. JobProgess has been a lifesaver in our overall organization.

Pros

Easy to use and customize, keeps everything in one place, workflow to track job status, custom contracts that can be emailed and signed electronically, integration with Eagleview, track notes, keep all employee calendars in one place

Cons

I am not able to email documents to Comcast customers

May 2017

Daniel from Double D Construction

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

This software is very user friendly

Save countless hours in office communication and paperwork that is now all in job progress ..... not a file cabinet

Pros

The seamless communication between myself on the road and the office staff is such a money saver long term. Since we started using this software I can't tell you how many comments I have gotten from customers on how impressed they are with our response time

Cons

The email format does not allow a customer to email into job progress without replying to an existing email that was already sent to them.

June 2019

RICHARD from MILLENNIUM WINDOS & SUNROOMS, LLC

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2019

NOT SORRY FOR A MINUTE FOR PURCHASING JOB PROGRESS

ORGANIZATION, IMPORTANT DETAILS NOT FALLING THROUGH THE CRACKS. IT HAS TAUGHT US NOTHING SHOULD EVER BE COMMUNICATED VERBALLY AND THIS PROGRAM GIVES US EVERYTHING WE NEED TO ACCOMPLISH ORGANIZING & COMMUNICATING OUR ENTIRE CONTRACTING BUSINESS.

Pros

EVERYTHING ORGANIZED FOR EVERY PERSON IN MY ORGANIZATION ALL IN ONE CENTRAL PLACE. AS WE GET CLOSER AND CLOSER TO UTILIZING THE ENTIRE PROGRAM IT PAYS FOR ITSELF IN TIME SAVED AND BRINGING US TO A NEW LEVEL OF PROFESSIONALISM. THE CUSTOMER SUPPORT IS GREAT IN FACT THEY EVEN HELPED WITH INSTITUTING A COUPLE OF CHANGES TO HELP TAILOR TO OUR NEEDS.

Cons

THE LEARNING CURVE IS MORE TIME CONSUMING THEN I WOULD HAVE IMAGINED

June 2017

Dene from East Coast Roofing, Siding & Windows

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2017

User friendly system, very accessible customer support

Pros

Very user friendly and program is very easy to train new staff on. If there is ever an issue or concern, I know our reps will take care of it or help find the reason why its happening. If a system glitch, it will be addressed and corrected. If a user error, its determined as well so we can address users as to what they are doing to cause it. If I want a feature added, they have always been willing to help get it.

Cons

Management would like access to more reports. Initially the functionality of the desktop version and mobile applications were quite varied but we worked with Job Progress to have same functions on both.

August 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

5.0

August 2019

Everyday Use

The benefit of this program is to have all your jobs in one program and to keep all the info together

Pros

I work with a roofing company that has helped shape this program so it is easy to use and we are continuing to make this program better. As we suggest things they change it to what is needed for us.

Cons

For beginners this is not a very user friendly program. It is very self explanatory but still is hard to navigate at times.

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