About Microsoft Dynamics CRM

Microsoft Dynamics is a customer relationship management solution designed to serve businesses of all sizes. The solution is used across various industry verticals such as government, financial services, manufacturing, healthcare, retail, professional services and education.

Dynamics CRM offers following core functions - sales force automation, marketing planning and automation, social listening and engagement, customer service (including robust call center and field services solutions) and analytics. The solution works seamlessly with Office365, SharePoint, Yammer, Skype, Cortana Analytics, PowerBI, MS Azure.

Dynamics CRM provides a native Microsoft Outlook client, browser-based and mobile access, role-tailored design and advanced user personalizatio...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

3,774 Reviews of Microsoft Dynamics CRM

Average User Ratings

Overall

4.29 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(1,765)

1,765

4 stars

(1,445)

1,445

3 stars

(448)

448

2 stars

(86)

86

1 stars

(30)

30

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 3774 results

November 2019

Ty from Georgia-Pacific LLC

Verified Reviewer

Company Size: 10,000+ employees

Industry: Paper & Forest Products

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Dynamics in a league of it's own

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

Pros

I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge. From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation. Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

Cons

I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

Reasons for Choosing Microsoft Dynamics CRM

Cost is incredibly good, Azure, vibrant community of support. Microsoft is heading in a direction I am trying to go.

March 2020

AGNES from Waumini Sacco

Company Size: 51-200 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

March 2020

Good System for Savings and Credit Coopertaive Societies

I loved Dynamics, its ease of implementation and use.

Pros

The system was easy to customize. We were able to add membership modules which captured all the biodata of the Sacco's membership which is roughly 20,000 members. This data could easily be retrieved at a click of a button without buffering or delays. We went ahead and captured passport photos and even digital signatures and ID photocopies of the members and the system did not crash. The reporting module is easy and simple, there are sample reports and we were able to also create so many ad hoc reports without a challenge. The reports we could export to different formats for further analysis out of Dynamics. The Asset management module also worked so well for us, we were able to have all the assets captured into the system and their depreciation done well and on time. We customized the Financial/operations module which captured the Sacco loaning/lending to the members and how they were able to repay the loans on time taking into consideration the loan aging process. Over all this is a good software but it needs some technical know how to customize and tweak areas of interest and you will be able to automate the whole business.

Cons

The software needs some improvement on the financial module. The new IFRS 9 Accounting Standard being implemented by savings and lending cooperative societies require that the data is captured accurately and the reporting is accurate. This is still a challenge.

Reasons for Choosing Microsoft Dynamics CRM

Dynamics was affordable and within out budget.

June 2020

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

June 2020

Master Planning From Dynamics 365

its amazing, no one can compete this software.i am using Master planning AX.its save a lot of time and working load.From business planning to MRP,CRP and supply chain each and every business need is covered.i will suggest every planner to enjoy working on Dynamics 365 Master Planing AX.

Pros

Microsoft Dynamics provide outstanding services in planning and execution.Master planning AX Such a cool and efficient business planning Software.We can plan Meterial,Inventory and capacity as well. Second best services is manufacuring Execution and controling. i can change day to day business planing by focusing on master production schedule.its give alerts whether production following the business plan or not. Third one its linked to many distributer,we can control supply chain and procurement by interacting through dynamics.

Cons

Its too expensive. its layout must be better a little bit. Sometime processing and saving become slow. interface is not much friendly on mac. There are too many functions sometime i am confused which funtion is actually i needed.

July 2019

Julia from Reinhart Boerner Van Deuren s.c.

Company Size: 201-500 employees

Industry: Law Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

July 2019

There's Potential

We are not using the application at all in the way we had envisioned and I am looking at other Microsoft partners that could help as well as altogether switching to other applications for contact management.

Pros

I chose Dynamics 365 because we are already using Microsoft products and wanted a seamless integration to our CRM. I was drawn to the simplicity of the application and ability to customize within the application from the demo.

Cons

When I started working with a Microsoft partner to customize the application, I quickly became frustrated due to the number of errors and roadblocks that came with the integration and implementation process. I had evaluated our situation very carefully to ensure we had the required technical specifications and would be a good fit for our company; however, I was thrown off by the requirements that we could not face.

Reasons for Choosing Microsoft Dynamics CRM

Highly customizable Microsoft product for easy integration purposes

March 2020

Fernando from Soporte y Capacitacion SA de CV

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

March 2020

Gran herramienta

Uso diario para mantener integrados a todos los involucrados en las oportunidades. Es sencillo dar de alta las cuentas, los clientes y las oportunidades

Pros

Permite llevar el seguimiento de las oportunidades con todos los involucrados

Cons

Me gustaría mayor facilidad de integración de los contactos que ya se tienen en LinkedIn o en Outlook