Too many benefits to outline. it has helped us streamline our business and really push forward. I cant recommend simPRO enough. Now that more features are being developed it is getting stronger and stronger,

The system is user-friendly and very easy to navigate. They have a great support team that are always available. An open API has allowed us to link the system with other software like Xero, Ground Plan and especially Allsaved Mobile.

The schedule needs work.

Implementing simPRO is one of the more significant reasons for our growth over the past five years. Having visibility into job costing throughout the project rather than just when the project is finished, has allowed us to spot and react to project issues earlier. The ability to view a project from start to finish, including all job purchases, labor entries as well as customer invoices and the status of payments, has liberated management to concentrate on more strategic issues to drive growth and improve overall.

I like that we can track a job/project through the entire process starting with Lead Generation to creating an Estimate and then converting the estimate into a Job/Project all the way through to the final invoice. All stages of the project life cycle can be tracked and job-costing is a breeze because all job Purchase Orders, technician time sheets, etc. are visible. The inventory management capabilities are a significant improvement over our previous methods. Having all of our vendor's products entered into the Catalog with visibility into our current on-hand inventory makes things more efficient during the estimating process and provides means of controlling how and when materials are assigned to jobs.

The user interface can be improved a little to make accessing information a bit more intuitive. It is not difficult by any measure, but I would like to see more flexibility and drag-and-drop capabilities - especially with the estimating portion.

Very poor. We were told that the system does not work for everyone and do not feel they took any time trying to understand our business before signing us up and then charged us £5k to exit the contract.

Nothing. It did not work for our business and we had to pay £5k to exit the contract after a few calls and less than 1 day trying to implement it

Everything. It don't work without a purchase order system which could not work for our business, it was not customisable, it could not do a lot of things our business needed it to do and instead of speeding uor business upo it would have slowed us down and cost us more money employing more staff

It is pretty good. The support improved with the transition from Australia to local US support. Things have sort of gone backward since rep left though and now the support isn't the same and I really believe that a lot of it has to do with the fact that rep had done so many implementations that he knew the different ways to skin the cat to achieve implementation objectives.

Ease of use, functionality, easy to scale up and down with the software.

I hate the fact that I cannot remove the ability by security group to download whatever is on the screen. This is a huge data info/sec problem. For a business product I should have the ability to limit employee's ability to download a CSV file from any screen effectively handing out my pipeline, customer list, etc to whomever they want. There should be some control for this and this is almost to the point where the product is unusable because of security requirements we have from our own customers.

As I said above, we were one of the first Canadian users - and simPRO did not yet have it's US presence. They were so accommodating - they would come in to work early and catch us at the end of our days. Even with the time difference, they did everything in their power to make our implementation go smoothly. And immediately after we went live, they were attentive to our change requests.

simPRO Enterprise is functional! And improving all the time. It's quick to load and easy to navigate. Now, this may be because we were one of the first to use it in Canada, but the level of customer service and attention to the users requests throughout our set up and subsequent upgrades has been amazing.

I would say, it has a learning curve - but if your implementation team are on the ball - you'll be ok!

Bring CRM, quote management, inventory, service & billing has been a benefit that cannot be overstated! We've grown with the SimPro product & the team has been so receptive to our needs. Bringing customer service to the US has reduced the wait time & ability to address issues by 90% (not to mention the familiarity of speaking the same language)!

SimPro has helped our bottom line grow & grow & brings many departments into 1 platform!

Items like customer contacts & customer setup require multiple data entries. Quote forms needs higher level of editing to produce a pleasing, eye-catching aesthetic presentation form.

When you pay for training, they are great and very helpful.

We have used Simpro for over 4 years, and we never loose a job! No more paper work, loosing jobs and jobs to be invoiced. Everything is tracked. Our techs use the app and update all parts and labour straight away. It's saved us so much time

Intergration with Xero is getting better.

This is a great software that we will be using for a long time!

Customer support is always available when we need them and extremely easy to work with. SimPro software has extensive features to grow with our business. It is an all-in-one solution for us and eliminated the need for complex integrations.

Setup took some time and implementing required a lot of tweaks to the setup. But, with the amount of features we are utilizing it was to be expected. It also really helped to have a Simpro implementation specialist onsite during the process. Much better than trying to do it remotely like we have with previous software.

Our experience has been great. We have been using it for about 6 months tho we have had it over a year. Still learning different things we need to do to get it set up. I wish it was easier to get going out of the gate.

Bid creation. It is great to be able to pull a part from our catalog and then have a time associated to it and not need to calculate it.

There are some ease of use issue complaints I have gotten from our team. But once you get a hang of it, it is great. Just a bit of a learning curve from what they are used to.

The end-to-end solution of simPRO, from Lead to Invoicing, has helped to transform and streamline our business processes, going from an old server-based system to this new cloud-based system. Overall simPRO is a versatile field service management and service desk software that can also incorporate the management of larger projects.

Asset management and asset/job history could be more transparent. The system is very much geared towards assets that do not have multiple parts to them as it's difficult to see what parts have been replaced or haven't over time, plus you cannot see total asset spend of callouts.

All clients and leads are easily entered. The site locations are very important since we may deal with a Property Management firm, that has several sites. Each site a specific entity, ie., LLC or related corporate entity. Sites have different Property Managers, Building Supers and in many cases different Purchasing Managers and Account managers.

Our company, Tesco Fire Services, Inc., has been using SimPro for several years. As a sales and marketing manager, I used SimPro as a tool for leads, prospects and eventually clients. It worked fine for me. Implementation Consultant with SimPro visited our office a few weeks ago and introduced me to so much more SimPro has to offer. She showed me all I was missing and how to make SimPro more effective from a sales standpoint. Also, how SimPro enhances our quoting, service calls, billing, invoicing and most of all customer service. She is a first class professional. Her knowledge of SimPro is solid and her enthusiasm is infectious. She combines knowledge with humor. Especially for someone like me that is not a technological person to begin with. Thanks to her and team SimPro is making our lives easier, cost efficient and dependable.

I could lie and make something up, but that would be counterproductive. I like SimPro the way it is.

Overall, my experience with Simpro was positive. The software provided a comprehensive solution for managing all aspects of my field service operations. The job scheduling, dispatching, and tracking features allowed me to optimize my workforce and ensure timely service delivery. The integrated inventory management module helped me maintain control over my stock levels and reduce delays caused by missing parts. The ability to generate insightful reports and analyze performance metrics greatly aided in making informed business decisions. While the initial setup was a bit challenging, the software proved to be reliable and efficient in streamlining my field service processes.

One of the things I liked most about Simpro was its comprehensive suite of features for managing field service operations. The software provided robust tools for job scheduling, dispatching, and tracking. The intuitive interface made it easy to assign tasks to field technicians and monitor their progress in real-time. Additionally, the integrated inventory management module helped streamline the ordering and tracking of parts and materials. The ability to generate detailed reports and analyze key metrics provided valuable insights into the performance of my field service business.

While Simpro had many strengths, one aspect I liked least was the initial setup and implementation process. It required some time and effort to configure the software according to my specific business requirements. The customization options, while extensive, could be overwhelming for new users. Additionally, the pricing structure could be more flexible, as some features were only available in higher-priced plans. Despite these minor drawbacks, once the system was set up, it proved to be a valuable asset for my field service business.

Increased sales. Better organizing of prospects, jobs and client needs.

The system is very user friendly. I am able to log in all my prospects and keep an accurate record of all contacts, calls made emails sent and received. Attachments for all documents at your fingertips. Since many of my prospects have multiple sites, I can list each site with on-premises contacts for our scheduling and operations department. Nothing falls through the cracks. The training and assistance from the SimPro Staff is magnificent. SimPro professionals are outstanding. They conducted the training and made certain our team was comfortable with SimPro before leaving. For those of us who have basic technological skills, the help I received from SimPro is amazing. This is the type of staff who connects with me just to, "say hello and how are things going?" This is not too common in today's business environment. Clients are thrilled that during a meeting I can pull up Simpro and provide answers to all their questions. I recommend SimPro to anyone who is looking for a user friendly CRM that works.

I had to keep remembering to hit the save button following data input. Also, I had a bad habit of hitting the back key instead of cancel. Once I got over these it was smooth sailing.

No easy manual to follow. Have to do online training to learn how to do something or have to reach out for help. Help guides are not available for every scenario. Easier to learn MYOB than Simpro because of the lack of a look up manual of how to do something.

Once set up quoting is easier. Scheduling helps with knowing where all staff are. However it is a full time job for one person just to keep everything right in simpro.

Not all information goes to the right place. You think receipts of goods purchased are going to jobs but are not all the time. It does not automatically update the cost price on the job so if you do not activate updates the actual cost is not recouped in invoicing

Unlike a lot of other job management software we looked at, simPRO offers in-person training and live US support. The software itself is robust and offers plenty of functionality for our painting business, but it really comes down to the training and continued support. We looked at some cheaper options, and although training was an additional expense, it was worth every penny. Without the training, we would have been lost and unable to use the software. The trainers are great and keep training light and are knowledgeable business consultants. Highly recommend!!!

The user interface and dashboard are a bit dated, but I know the development team is working on updating in the future. Other than that, no complaints! SimPRO runs our whole painting business operations and workflows.

It didnt start well as the original sales person made false claims about some of the features, to the point i refused to have any moe contact with them. and slightly blurred pricing on number of licenses will be charged at what point. also it turns out if you leave your data isnt your data. The one good thing was the person who took the training, just a shame it was such a poor software to train on.

getting rid of it. however to be fair the lovely person who took me through training was very good at training.

the entire user interface is exceptionally poorly designed. Navigating and making changes to anything was like working through outdated menu software from years gone by. if you forgot to press save you loose it. I raed the reviews before purchasing and it was a common theme that it was difficult to use but worth it in the end. Well maybe it is but there are many other options out there that dont make you go around the houses and walk over glass to get to ther side of the road. why go through that pain when other much more user friendly better set out and intuitive systems exist.

I love being able to integrate all the processes, from my technicians time, to purchase orders, to inventory tracking, and customer asset management. Simpro offers a robust system, with more features than we will probably ever be able to use.

As our company has grown, we have had to add several users, causing what was a reasonable price to be quite expensive now. Technicians and sales app doesn't always cooperate especially in areas of poor cell service.

Fully satisfied. Simpro has been a huge leap from where we were at prior. Simpro has increased productivity tenfold./

Simpro has Multiple Features that have increased efficacy across different factors of our business. from Scheduling, Purchasing invoicing ECT.

Speed of implementing discussed ideas, through the ideas process

If there is one thing, to say, I like most about SimPro, it would have to be the ability to quote, create a scheduled job, and invoice that Job all in a matter of minutes compared to hand typing everything over and over again, or losing track of time. It's just simple.

There are minor things about SimPro that could use work, but overall there is nothing I can say I like least about the software.

We have had a good experience with Simpro implementation team and our consultant was great. The suppourt team are not as well versed in the software and sometimes don't come up with the correct solution to the problem

Easy to implement the back office side works really well and gives the ability to manage stock and jobs easily. The integration into Quickbooks is flawless and is a great boon.

The mobile app is hard to use not intuative and lacks some funtionality.

It has been a challenge to learn but mostly because our company does not provide the right training

The customer support is amazing. I learned the program form them guiding me through everything

Not the easiest program to learn it also is missing some features the would come in handy.

The things I like most about this software are the prebuilds - we need to work harder on merging suppliers and part numbers to ensure we get the most out of this program

Merging plumbing supplier parts is a nightmare and also no easy way to do so.

SimPro is a large feature-packed system, so the learning curve is quite steep - to SimPro's credit they have a very well designed extensive training process, which covered everything.

The project costings, scheduling and industry-specific features such as, CIS, supplier catalogs and asset management - makes it the ideal software for SMEs in this space. It's also the most comprehensive job costings app for Xero and QBO.

On the whole good

Job management and the system is relatively intuitive and easy to learn

System strong on job costing & management - could be improved to further support high volume recurring job service businesses