HoduCC
About HoduCC
Awards and Recognition
HoduCC Pricing
HoduCC offers a free trial, after which the software is available on a one-time license of $400 per user.
Starting price:
$400.00 one time
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for HoduCC
1 - 5 of 75 Reviews
Ismed
Verified reviewer
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Excellent
We can simplify in managing end user call centre and contact center with HoduCC.
PROSIt has complete features for voice call center and contact center with social media channel such as WhatsApp, Facebook, Instagram, Twitter and Telegram.
CONSUser login panel that showing tabs of user roles.
Reason for choosing HoduCC
We believe HoduCC can satisfy the user needs.
Peter
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
I highly recommend HoduCC to any business looking for a reliable and feature rich platform
it can seamlessly be integrated with other existing CRM systems, it has a real-time reporting tool, with an intuitive and user-friendly interface that has significantly enhanced our customer service. The support team is also responsive and helpful whenever we need assistance, also the management team “Kartik Khambhati” treats clients with respect and professionalism. I highly recommend HoduCC to any business looking for a reliable and feature-rich call center solution."
PROSIt is an Omni channel system that includes voice, SMS, chat with comprehensive reporting and analytics tools that have provided us with valuable insights into our call center performance, enabling us to identify areas of improvement and optimize our operations effectively.
CONSnone, for now, the existing features are enough and meeting my needs
Reason for choosing HoduCC
It has all i need to make to work effectively
Reasons for switching to HoduCC
I am an ICT consultant, with expertise in BPO, Contact Centre deployment, and management. I have been using Hodusoft for my contact center operations and extending to my clients, I must say I'm extremely satisfied with the Platform. It has greatly improved our efficiency, offering seamless and intuitive user experience. The feature-rich nature of HoduCC has been instrumental in enhancing our customer interactions. The interactive voice response (IVR) system has streamlined our call routing process, ensuring that our customers are quickly connected to the right agents, resulting in shorter wait times and improved customer satisfaction. It is an Omni channel system that includes voice, SMS, chat with comprehensive reporting and analytics tools that have provided us with valuable insights into our call center performance, enabling us to identify areas of improvement and optimize our operations effectively.
Jennifer
Logistics and Supply Chain, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
3
Reviewed May 2023
call reviews
The product isn't easy to use for a first timer
CONSThe character icons are not easy to understand
Neil
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
HoduCC - Complete Omni-Channel Solution
The wide variety of functions an features that are capable of providing a complete and often unique solution to the requirements of a range of environments and purposes. HoduCC provides. HoduCC has a high level of integration capability to both bespoke and proprietary applications. HoduCC also has a strong support team which provides a personalised service.
CONSThe platform caters to our requirements, whenever we have arrived at a road block we have always been able to jointly resolve the matter.
Reason for choosing HoduCC
HoduCC is a competitive and agile product that delivers.
Hashim
Computer & Network Security, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Best Omni-Channel Solution
The only Omni-Channel HoduCC, recommended by Agents and Supervisors. Customer experience is excellent and Survey Module make sure the business valuable and recurring.
PROSThe web based architecture is easy to deploy and webrtc Soft phone loved by agents. No need to handle different software. All inclusive.
CONSMobile App for Agents will be revolutionary.
Reason for choosing HoduCC
Ease of use, pricing, features
Reasons for switching to HoduCC
Less features, high maintenance
Vendor Response
Thank you.
Replied July 2020
