DialedIn (formerly ChaseData) offers cloud-based, standalone call center functionality with customer service and support built into the solution. It’s designed for outbound, inbound and blended call center teams. Dialing capabil...Read more about DialedIn CCaaS

LiveAgent is an online Help Desk solution for e-commerce businesses at the small and midsize levels. The platform offers live chat application, ticket management, online self-service portals, and change and license management, all...Read more about LiveAgent

VoiceAnalytics is a voice and data analysis platform based on advanced artificial intelligence technology. The system processes and analyzes digitally stored audio and its metadata provided by a customer's recording system. The p...Read more about VoiceAnalytics

Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor customer interactions and forecast purchase behavior. Its key features include net promoter score (NPS)...Read more about Customer Frontlines

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maxim...Read more about Observe.AI

HaloCRM is intuitive customer service software that can be deployed on-premise or in the cloud. The platform is designed to help businesses of all sizes streamline customer support operations. Organizations can track and manage co...Read more about HaloCRM

Welcome to Kixie, the sales engagement platform that revolutionizes the way you do business. Designed to supercharge your sales performance, Kixie offers ultra-reliable and easily automated calling and texting features that seamle...Read more about Kixie PowerCall

ICTContact is an advanced unified Contact Centre software solution and Inside sales dialer software solution with an agent portal and IVR studio to design custom IVR with drag and drop. Assign different types of campaigns to agent...Read more about ICTContact

Dialpad is an AI-powered cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrat...Read more about Dialpad

Kiamo is a robust omnichannel solution for ambitious organizations that want to optimize the efficiency of their Customer Relations. Kiamo offers a smart distribution engine that selects the right advisers for each new interacti...Read more about Kiamo

VCC Live is a cloud-based call center solution designed for call and contact centers of all sizes. The solution offers multiple contact center solutions, communication channels and other services. Key functionalities include datab...Read more about VCC Live

Avaya UCaaS (formerly Avaya Aura Contact Center) is a cloud-based and on-premise call center solution that caters to all businesses across various industries. The solution allows users to offer personalized interactions to regular...Read more about Avaya UCaaS

Avaya Experience Platform is a unified communications solution designed to connect people using a range of channels, including voice, email, and chat. The software is designed to deliver effortless experiences for customers and em...Read more about Avaya Experience Platform

Creatio is a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom. Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales and Service), indus...Read more about Creatio CRM

Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including inbound and outbound voice, email, chat, and social media. Bright Pattern scales from 5 to 10,000 concur...Read more about Bright Pattern

Bitrix24 is an online workspace for small, medium, and large businesses. It features over 35 cross-integrated tools, including CRM, tasks, Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and m...Read more about Bitrix24

Convoso’s all-in-one contact center platform generates and converts leads faster using multiple communication channels. The cloud-based solution offers multiple dialing modes (predictive/power/preview) along with two-way texting, ...Read more about Convoso

Clarity Connect is a call center management solution suitable for concurrent users and for organizations across a variety of industries. Clarity Connect is a contact center solution that runs on the Skype for business It help...Read more about Clarity Connect

CloudAgent is a cloud-based call center solution that enables businesses to engage and interact with customers via multiple channels including voice, chat, email, SMS messages and social media platforms. Professionals can utilize ...Read more about CloudAgent

CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions...Read more about CloudCall

Contivio Contact Center is a cloud-based contact center management (CRM) solution for small and large businesses. The solution helps sales teams, marketing groups and service operations to manage customer service and sales. Key fe...Read more about Contivio Contact Center

contactSPACE is a cloud-based callcenter solution which helps small to large-sized organizations manage contacts and track agent performance. Its key features include dynamic call adaption, voice recording, call prioritization, ro...Read more about contactSPACE

Channels is a customer service solution for call centers and client success teams that offers tools including channel management, live chat, call management, eCommerce integration, contact history, and more. With Channels, users c...Read more about Channels

At last, a CRM solution that truly adapts to your needs! Our mission is to help each company or organisation succeed by helping it to transform its customer data into customer knowledge while simplifying the work of its employees...Read more about Efficy CRM

CallMiner Eureka is a cloud-based speech analytics solution designed to help contact centers evaluate customer experience or sentiments across various communication channels such as emails, calls, social media or chat. Features in...Read more about Eureka

EvaluAgent is a quality assurance solution for customer service organizations designed to evaluate and coach agents. This solution unifies customer feedback and agent performance data. It provides automated scoring for all custome...Read more about EvaluAgent

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, emai...Read more about Five9

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the...Read more about Front

Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs, ...Read more about Helpshift

Organizations around the world are striving to deliver the ultimate customer experience, strengthen brand value, and boost efficiency. NICE CXone empowers brands to achieve these objectives on one interaction-centric platform with...Read more about NICE CXone

Ingenius is a computer telephony integration (CTI) solution designed to help contact centers track, analyze, manage and report on customer call interactions on a unified platform. It integrates telephony systems with customer rela...Read more about InGenius

InfoFlo is an integrated CRM solution that can be accessed online or installed on-premise. The system provides contact management, computer telephony integration, marketing and sales automation, and customer support. Users also ha...Read more about InfoFlo

LiveOps provides a cloud contact center solution with multi-channel routing, real-time reporting and interaction recording across all channels. It follows the pay-per-use model, which allows scaling the business when needed. LiveO...Read more about LiveOps

LogMeIn Rescue by GoTo is a cloud-based remote support tool that helps organizations provide technical support to their customers. The product caters to businesses of all sizes. Key features include remote support, mobile support,...Read more about LogMeIn Rescue

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experienc...Read more about Vonage Contact Center

Natterbox exists to push the boundaries of customer experience. As the fastest-growing Salesforce voice solution for successful sales and contact center teams, Natterbox provides industry-leading cloud-based voice technology that ...Read more about Natterbox

Mitel MiContact Center is a hybrid contact center solution that caters to businesses across various industries such as hospitality, healthcare, government, education and service providers. The solution can be accessed via web brow...Read more about MiContact Center Business

Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. We seamlessly integrate into any CRM to make your contact c...Read more about Samespace

Oracle Service is a best-of-breed customer experience solution. It is designed to automated customer service processes for B2B, B2C, and field teams with its foundational and patented time-based, predictive, and self-learning tech...Read more about Oracle Service

PanTerra Streams provides UCaaS communications and collaboration for mid-market to enterprise level businesses. It's the only all-in-one call, text, conference, fax, web meeting, and file sharing cloud communications solution. I...Read more about PanTerra Networks

As all-in-one software solution for sales teams, Aloware offers automatic dialing, seamless CRM integrations, and workflow automation that businesses can use on any device. Aloware gears sales and support teams with the right tool...Read more about Aloware

Infobip omnichannel ommunications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention. ...Read more about Infobip

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction...Read more about CloudTalk

Intradiem Intelligent Automation processes contact center management data in real-time to intelligently determine–and direct–each rep's activity to maximize productivity and engagement–every minute of every shift. Intradiem helps...Read more about Intradiem

eXsight Omnis is a cloud-based contact center solution which assists businesses of all sizes with contact management and call monitoring. Its key features include campaign management, interactive voice response, queue management, ...Read more about Omnis

Ring4 is a cloud-based telephony solution that helps small to midsize businesses create virtual sim cards, international or local corporate phone numbers and personal lines. Key features include Wi-Fi calling, messaging with emoji...Read more about Ring4

PhoneBurner is an outbound dialer and call center solution that empowers agents to conduct wildly efficient yet highly personalized outreach, and engage up to 4x more contacts in live conversations. The system offers functionalit...Read more about PhoneBurner

Quvu is a cloud-based call center solution designed to help businesses streamline processes related to predictive dialing, targeted campaigns, workforce management, call recording and more. Professionals can create or edit call qu...Read more about Quvu

Playvox is a cloud-based solution designed to help quality assurance teams monitor the performance of agents and streamline customer service processes. Analysts can use personalized QA forms or scorecards to evaluate clients' inte...Read more about Playvox

SalesExec is a cloud-based sales automation, call center, and inside sales lead management solution that helps salespeople reach and connect with more prospects and leads. SalesExec captures both inbound phone calls and web leads,...Read more about ClickPoint

Sharpen’s cloud-native platform is a SaaS contact center solution for midsize to large enterprise businesses. As an all-in-one solution, the platform provides businesses the ability to communicate with customers by SMS, MMS, live ...Read more about Sharpen

Snapforce offers a customer relationship management (CRM) system with three price options. This cloud-based product is a fit for B2B and B2C companies in almost any vertical and comes with a virtual phone system included with the ...Read more about Snapforce

Designed as a hybrid call center solution, SpitFire Enterprise utilizes powerful dialing tools to assist call centers in the telemarketing, financial services, healthcare, and education industries launch blended inbound and outbou...Read more about SpitFire

Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralise and o...Read more about Salesforce Service Cloud

Designed for call and contact centers, Scorebuddy is a quality assurance platform that allows QA departments to monitor agents and measure service quality. With agent dashboards and smart reporting, QA professionals can work with ...Read more about Scorebuddy

SpiceCSM offers an array of powerful products and services that have been developed to increase the success and efficacy of any customer care organization. Supporting businesses of any size with 20 or more agents, SpiceCSM offers ...Read more about SpiceCSM

Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing customer support costs. It uses interactive voice response (IVR), automatic call distribution (ACD) a...Read more about Talkdesk

AVOXI Genius is a cloud-based call center solution that helps small to large enterprises streamline customer service operations and manage business communications. It comes with a centralized dashboard, which enables users to trac...Read more about AVOXI

Now part of Enghouse Interactive, SmartSupport Knowledge Management Solutions is a plug-and-play knowledge base solution that caters to businesses of all sizes across various industries. The solution lets users streamline customer...Read more about Enghouse eKMS

TCN is a cloud-based call center solution that caters to various industry verticals, including health care, automotive, and business process outsourcing (BPO). TCN is available for multiple channels such as inbound, outbound, blen...Read more about TCN

Tenfold is a computer-telephony integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with most major phone systems. Tenfold delivers CTI features like click-to-call, automatic call logging and call...Read more about TenFold

VICIdial is an open-source, cloud-based contact center solution suitable for small to large call centers in a variety of industries. Key features include inbound and outbound calls, call routing, email integration, online chat and...Read more about VICIdial

uContact is a Cloud & Omnichannel solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too; and he...Read more about uContact

User.com is a full-stack marketing automation platform that converts visitors into satisfied and loyal customers. The application allows you to gather information about prospects and communicate with them via live chat through cha...Read more about User.com

Zingtree Agent Scripting is a cloud-based call center scripting solution for call centers in all industries. Users can create, deploy and analyze agent scripts. Scripts can be created using a visual designer or copied from an...Read more about Zingtree

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features an...Read more about Zendesk Suite

Mint Service Desk is a cloud-based ITSM solution designed to help businesses monitor, track and exchange information about resources with external and internal stakeholders. It enables organizations to register, monitor and manage...Read more about Mint Service Desk

XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email, fax and others. It caters to inbound, outbound and blended call centers of all sizes. Primary featur...Read more about XCALLY

CallTrackingMetrics is a cloud-based call tracking and contact center solution for businesses and agencies that helps with tracking campaigns, reaching new audiences through integrated text marketing and online forms and using int...Read more about CallTrackingMetrics

Dixa is a customer friendship platform that helps brands build stronger bonds with their customers through simple, unified and engaging conversations. Dixa allows your team to deliver instant and continuous service across pho...Read more about Dixa

FluentStream is a comprehensive communications solution designed to meet the unique needs of small and mid-sized businesses (SMBs). FluentStream empowers organizations to optimize their communication processes, gain greater flexib...Read more about FluentStream

Clarity Business VoIP is a cloud-based phone solution designed for businesses of all sizes. The solution allows organizations to access the benefits of a hosted VoIP service using packet-switched telephony. Businesses can configur...Read more about ClarityTel

PhoneCall is a cloud-based solution that helps businesses streamline processes across telemarketing campaigns using AI-enabled predictive dialers, text-to-speech technology and more. Managers and leaders can search agent names to ...Read more about PhoneCall

CallShaper is a cloud-based call center management solution suitable for small to midsize businesses. Key features include lead management, real-time reporting, agent monitoring and tablet support. CallShaper enables users to...Read more about CallShaper

Bria is a softphone and Unified Communications solution developed by CounterPath. With Bria, businesses can provide their employees with the means to take business-line calls on the go and work remotely from both desktop and mobil...Read more about Bria

Newfies-Dialer is a cloud-based voice broadcasting, autodialer and phone survey solution that helps users manage concurrent calls from a centralized location. Newfies-Dialer features live lead transfer which enables users to ...Read more about Newfies-Dialer

Dialer360 is a cloud-based call center solution that offers predictive dialing, agent status boards, billing, call recording, local caller ID, internet chat and voice broadcasting features. Dialer360 uses voices with British ...Read more about Dialer360

OXON is a cloud-based contact center suite suitable for businesses of all sizes. It allows users to manage inbound support calls, outbound sales calls, email, chat and business management functions with a single platform. Age...Read more about OXON

Dialfire is a cloud-based call center solution designed to help small to large enterprises manage and streamline all inbound and outbound calling processes. It comes with predictive dialer, automated workflows, real-time analytics...Read more about Dialfire

Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer review management, response management, review monitoring and reporting functionalities within a suite. The product...Read more about Avochato

Genesys Cloud CX™ cloud contact center software transforms your customer experience. It connects data across teams, tools, interactions so you have actionable insights to address customers problems with ease on any channel, at any...Read more about Genesys Cloud CX

Toky is a call center solution that enables businesses to streamline processes related to call forwarding, Interactive Voice Response (IVR), voicemail, team collaboration, customer interactions and more. It provides mobile applica...Read more about Toky

MegaDialer is a business voice-over-internet-protocol (VoIP) solution designed to help enterprises with preview or predictive dialing, enabling them to enhance the performance of campaigns. With its interactive interface, users ca...Read more about MegaDialer

Gladly is a customer service platform for B2C companies to maximize the lifetime value of their customers. Rated the easiest-to-use help desk software, Gladly is an all-in-one platform for agents to respond to customers across all...Read more about Gladly

Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamless experience across all channels. From customizing workflows, routing rul...Read more about HoduCC

ProcedureFlow is a cloud-based knowledge management solution. The solution converts organizations’ processes and information into an accessible management tool to be used by employees. Key features includes data flowcharts, title ...Read more about ProcedureFlow

Provide excellent customer support and triple your telesales with a cloud-based multichannel Voiptime Contact Center solution! Intelligent call routing, ACD, multi-level IVR, Progressive & Predictive dialer (with flexible redialin...Read more about Voiptime Cloud

Verascape is a cloud-based call center solution that caters to businesses in a variety of industries. Key features include call logging, call recording, a progressive dialer, call scripting, escalation management and voice recogni...Read more about Verascape

CallHippo is a cloud-based call center solution that helps mid to large size businesses with workflow automation and virtual telephony. The platform enables users to give detailed analysis to customers through call recordings. Cal...Read more about CallHippo

Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive ...Read more about Freshcaller

MaxContact is an omnichannel contact center solution that is designed for businesses across different sectors including BPO’s, financial services, utility providers, and more. Supporting inbound and outbound operations, MaxContact...Read more about MaxContact

Alvaria Cloud is a web-based customer engagement center suitable for organizations with 100 or more concurrent and named users. The system is a complete set of customer service capabilities including self-service, omnichannel inbo...Read more about Alvaria Cloud

Qubicles is a cloud-based contact center solution for sales and customer service teams covering email, phone and live chats. Key features include inbound, outbound and blended campaigns, call routing, interactive voice response (I...Read more about Qubicles

RingCentral's leading cloud contact center offers skill-based routing, agent management, real-time insights, and more to empower your employees to deliver better customer experiences. With the right tools, your agents can meet you...Read more about RingCentral Contact Center

NUACOM is a call center and business VoIP solution that helps manage business operations using softphones, IVR, auto-attendant, conferencing room, number porting and more. The centralized platform allows supervisors to maintain wa...Read more about NUACOM

ReadyMode is a cloud-based call center solution for companies of all sizes in a variety of industries. Key features include automatic call distribution, interactive voice response, auto dialing, scheduling, performance analytics a...Read more about Readymode

UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with agents...Read more about UJET

VoIPstudio is a cloud-based call center management solution designed for businesses of all sizes. It offers features that include automatic call distribution (ACD), interactive voice response (IVR), call logs, speech to text and r...Read more about VoIPstudio

CallFire is a cloud-based platform that provides call centers with automated outbound campaign options and helps to track their business progress and functions. The main functions of the app include text messaging, voice broadcast...Read more about CallFire

Quiq is a cloud-based solution that helps small to large organizations automate customer communication processes on business websites using artificial intelligence (AI). It provides a live chat module, which allows IT professional...Read more about Quiq

Zadarma is a cloud-based and on-premise solution that assists small to large enterprises with cloud PBX, virtual phone numbers, VoIP calls and more. It allows users to create a business phone system to streamline processes for int...Read more about Zadarma

Alvaria CX Suite takes the best of the proven and feature rich platforms - Aspect® Unified IP®, Aspect ALM, Noble CC and Noble OnQ - into a comprehensive go forward solution for inbound service and outbound engagement available on...Read more about Alvaria CX Suite

USAN Contact Suite for Amazon Connect is an omnichannel contact center solution designed to integrate with Amazon Connect. It has a proprietary client interface that allows users to control the customer experience from anywhere in...Read more about USAN Contact Suite for Amazon Connect

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes...Read more about Balto

EducationFolder is a cloud-based training and performance management solution for call center agents. Key features include learning management, quality assurance, a knowledge base, task management and reporting. EducationFold...Read more about C2Perform

Dialing Innovations offers a call center solution designed for outbound, inbound, omnichannel and blended midsize and large call centers. The solution can be deployed in the cloud or installed on-premise. Key features include call...Read more about Dialing Innovations Call Center Application Suite

Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group messaging, call recording, call whispering and more features focused on improving your teams productivit...Read more about Ringover

MiCloud Connect (formerly ShoreTel) is a cloud-based VoIP phone system that offers collaboration and conferencing tools to enable information flow within the organization. The solution enables system administrators to manage use...Read more about MiVoice Business Solution

Contact Cubed is a cloud-based speech analytics solution designed to help businesses across a variety of industry verticals like banking, insurance, sales and collections improve conversions, Natural Language Processing (NLP) and ...Read more about Contact Cubed

ZIWO is a cloud-based call center workforce management solution that helps streamline customer interactions via virtual phone numbers, call tracking, call masking and more. It offers a variety of features such as key performance i...Read more about ZIWO

Ytel Contact Center is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with dedicated phone support teams, helping them manage multi-channel communications. The solution offers features...Read more about Ytel

Maintain a seamless customer relationship with Office24By7’s CRM software, integrated with mail, messages, and call features. This CRM software allows you to process, organize, and distribute leads and convert them into reliable c...Read more about Office24by7

Sales Sling’s cloud-based call center software offers the latest technology in dialing systems in an easy to use dashboard that requires little training to get up and running. With each license, you get more than just a dialer. Yo...Read more about Sales Sling

Reachme is a cloud-based solution that helps businesses streamline the entire contact center lifecycle, from call routing to monitoring and recording. It allows administrators to set up and share permission profiles with specific ...Read more about CoreNexa

nVX is a cloud-based voice over internet protocol (VoIP) solution that provides small to large enterprises with various tools to streamline business communications. The centralized platform enables administrators to access voicema...Read more about nVX

Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences for both their customers and agents while ensuring efficiency across operations. Our serverless infrastructure d...Read more about Call Center Studio

DialerAI is a cloud-based and on-premise predictive dialer software, which assists businesses of all sizes with processes related to live call transfer, interactive voice response (IVR) and voice broadcasting. Its key features inc...Read more about DialerAI

Adversus Dialer is a cloud-based auto-dialer and customer relationship management (CRM) solution designed to help small and medium telemarketing, fundraising and appointment scheduling businesses. Key features include appointment ...Read more about Adversus

Ringba is a cloud-based call center solution that enables businesses to streamline processes related to call routing, marketing campaign tracking, customer service management, and more. Professionals can filter, sort or search cal...Read more about Ringba

Voiso is a cloud-based contact center software for sales and support teams that use phone calls, SMS, messengers, and social media to engage customers. Voiso's dialers and answering machine detection allow sales teams to reach mo...Read more about Voiso

Designed specifically for customer service teams, Soon is a scheduling platform that facilitates employee shift planning, task scheduling, team communication and more. The cloud-based platform helps managers to plan upcoming shift...Read more about Soon

wolkvox is the most innovative, reliable, easy to use and fast to deploy all-in-one cloud contact center solution on the market. With wolkvox you are offering employees and customers a platform to connect and manage voice, chat, ...Read more about wolkvox

CommBox is a cloud-based solution designed to help midsize to large businesses automate communication between customers and marketing, IT, sales and support teams. Key features include live chat, performance metrics, queue managem...Read more about CommBox

GoTo Connect is the all-in-one phone, meeting and messaging software built for SMBs. It boasts an enterprise-class phone system with 100+ features with inclusive minutes for local, long distance & international calls; video and au...Read more about GoTo Connect

Ricochet360 is a cloud-based, integrated call center, customer relationship management and marketing automation solution. Designed for small to large businesses, it comes with a progressive dialer for users to automate processes s...Read more about Ricochet360

Servetel Cloud Call Center is a hosted telephony solution that enables businesses to streamline customer service operations. It helps managers track employee productivity based on various activities including the number of answere...Read more about Servetel

Pypestream is a cloud-based conversational AI solution designed to help businesses use chatbots and pragmatic AI to improve customer communications. Designed for businesses in insurance, healthcare, financial services, travel, eCo...Read more about Pypestream

Advisor is a help desk solution designed for midsize and large enterprise businesses. It helps users with issue management, knowledge base maintenance and customer self-service via a public portal or direct feedback surveys. It is...Read more about Dezide

Fitsyn is a marketing automation software designed to help businesses create a customizable dashboard and identify loan opportunities. Administrators can create accounts for clients, track submitted applications and view declined ...Read more about Fitsyn

NFON provides Business Solutions for Smart Communication. Cloud-powered suite bringing Voice and video calls, customer contact, seamless Integrations and enablement all together. Our smart business communication platform (Cloud...Read more about NFON

Conquer is a revenue engagement solution that equips sales teams with the tools and insights they need to accelerate fan engagement and conquer their day. As a native application for both Salesforce and Microsoft Dynamics 365, Con...Read more about Conquer

Audara is a telephony and VoIP solution that helps businesses streamline processes related to call routing, chat campaign management, contact history tracking, predictive dialing, and more from within a unified platform. It allows...Read more about Audara

Wildix is a global provider of unified communications solutions that enhance the simplicity, security and functionality of business communications in the digital age. The company is vertically integrated to ensure seamless interop...Read more about Wildix

Truly is a business voice over IP (VoIP) solution available as a mobile application. Key features include an auto or predictive dialer, call recording, computer telephony integration (CTI), conference calling, an auto-attendant an...Read more about Truly

NetSupport ServiceDesk can be integrated into the existing IT infrastructures and enables businesses to monitor, organize, manage and resolve support challenges. Its customizable interface supports both desktop and mobile platform...Read more about NetSupport ServiceDesk

Apptivo is a cloud-based suite of applications designed to help small businesses manage a range of functions including financials, human resources and supply chain management. Apptivo’s customer relationship management (CRM) app...Read more about Apptivo

SparkTG VCC is a business collaboration and telephony communications tool that allows businesses to improve customer service processes and convert leads. It enables organizations to enhance agents' productivity with real-time dash...Read more about SparkTG VCC

Hyro is the world’s first adaptive communications platform. Featuring plug & play conversational AI and natural language automation, Hyro empowers enterprises to flex their processes and messaging across their most valuable platfo...Read more about Hyro

Medallia Agent Connect (formerly known as Stella Connect) is a web-based customer experience management solution designed to help agents, team leaders, executives, startups, BPOs, SMBs, and QA managers gain visibility into feedbac...Read more about Medallia Agent Connect

Neeyamo is a leading provider of technology-driven global payroll and Employer of Record (EOR) solutions, catering to both multinational corporations and smaller-scale multinational businesses across the globe. Utilizing a vast te...Read more about Neeyamo

AireContact is a cloud-based contact center solution that provides call center interaction and management tools for multiple channels of communication. The product caters to businesses of all sizes and allows users to create campa...Read more about AireContact

CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call center operations. With list management tools that include list scrubbing, recycling, and export capabi...Read more about CallTools

Kavkom Predictive Dialer o helps businesses automatically dial a list of telephone numbers and route calls to agents in real-time. The application allows telemarketers to manage leads, create and organize contact sheets and set up...Read more about Kavkom

Orcatec is a complete business suite designed for the service industry, e.g. HVAC, Electrical, Plumbing, General Contracting, Carpet Cleaning, Pest Control, Gates, Fences, Pool Service, Windows, Hair and Beauty Salons. With their...Read more about Orcatec

Telnyx Suite is a comprehensive cloud communication platform that provides communication capabilities via voice, SMS, fax, and IP services. Telnyx provides global high-speed connections for low latency, high uptime service. The Te...Read more about Telnyx Suite

Witiop is a cloud-based tool that helps businesses communicate with their customers through WhatsApp messaging service. This allows companies to handle customer inquiries more quickly and efficiently, while also providing a more p...Read more about Witiop

Help Lightning is a B2B software as a service (SaaS) company specializing in remote assistance. The company’s cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D ...Read more about Help Lightning

Textel is an enterprise web platform that connects businesses with their customers through text messages, allowing them to easily and quickly connect with each other and reducing wait times. Textel helps businesses communicate wi...Read more about Textel

80% of customers believe they’re delivering a great customer experience, but only 8% of customers agree. Businesses like yours need better visibility to determine the quality of their customer interactions and the right tools to m...Read more about Intermedia Contact Center

Airkit is a Digital CX Automation builder for your most important customer interactions, wherever they happen. Our enterprise-grade solution connects to any system via APIs and integrations. Abstract away front-end development wi...Read more about Airkit

Dialpad Ai Contact Center provides a cloud-based call center with access to real-time customer insights. Key features include real-time call transcription, multi-channel engagement and live agent coaching, among others. Dialpad A...Read more about Dialpad Ai Contact Center

CallVU is a mobile digital engagement solution that blends digital and interactive media with a voice channel. The platform is designed to help organizations improve efficiency and meet customers’ needs while lowering expenses and...Read more about CallVU

NICE Nexidia is an artificial intelligence (AI)-enabled analytics solution, which enables businesses to track and gain insights into customer behavior across the entire journey and touchpoints using reports and dashboards. Key f...Read more about NICE Nexidia

The NICE Workforce Management (WFM) Suite automates operations, overcomes complexity, adapts rapidly and achieves more effective workforce planning, scheduling, and optimization—all in a single, cloud-powered platform. NICE WFM is...Read more about NICE Workforce Management

Nixxis Digital and our AI technology allow your organization to serve customers 24/7 via self-service mode without much human interaction thus lessening your operations costs. Algorithms merged with external mechanisms enable pat...Read more about Nixxis Digital

SoftBCom Contact Center is a cloud-based and on-premise software solution that helps companies deliver great omnichannel customer experiences. It provides agents with a unified view of customer information and allows them to use s...Read more about SoftBCom Contact Center

Vistio is a live on-screen guidance solution, designed to help small to large enterprises manage client interactions and maintain the performance of contact centers. Vistio enables agents to manage clients’ queries across multip...Read more about AgentHub

Cloud Contact Center is a customer service solution designed to help enterprises streamline communication across various channels such as phone call, web, messages, WhatsApp or Webchat. Cloud Contact Center allows marketing prof...Read more about Omnichannel Contact Center

Deliver frictionless customer service experiences with Mobile Service Cloud. An easy-to-use solution that helps customer service teams to work together via one Agent Inbox. In this inbox, you receive messages from all channels. En...Read more about Mobile Service Cloud

NovelVox creates flexible Contact Center Agent Desktops and Wallboards for Customers of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies. Their products are designed to compliment a varie...Read more about NovelVox Unified Agent Desktop

Enghouse Interactive Contact Centers, featuring the omni-channel cloud-based Enghouse CCaaS, are highly reliable, certified secure, feature-rich call center solutions that deliver optimal customer experiences (CX) by quickly conne...Read more about Enghouse Contact Center

Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. It makes it possible for every voice on every call to be truly heard. Uniphore is the global...Read more about Uniphore

Exotel is a premier full-stack consumer engagement platform in the emerging markets, which provides an industry-leading customer communication platform for remote customer-facing teams to use. The end goal is to create positive an...Read more about Exotel

Changes to the contact center environment are hard to handle and sometimes even cause a negative impact on your business. Although it is critical, changes are inevitable. Improper contact center infrastructure deployment and opera...Read more about Pointel DCCM

Ameyo is a customer experience management solution that helps businesses leverage their call center resources to improve customer satisfaction. The software is available both in cloud-based and on-premise deployment options. ...Read more about Ameyo

Blitzz is a video-powered support platform that provides users the tools to organize inquiries, visualize customer issues, exchange files & documents, collaborate and more. The software was specifically designed for field services...Read more about Blitzz

Easycall Cloud is a cloud-based solution designed to help call centers manage inbound and outbound calls. This solution is available in multiple languages including English, Italian, and Spanish. Easycall Cloud provides various fe...Read more about EasyCall Cloud

MSG91 is a cloud communications platform that offers a suite of channel APIs for SMS, email, WhatsApp, voice, and more. With serverless tools and fully programmable solutions like Hello, Campaign, Segmento, and SendOTP, MSG91 enha...Read more about msg91

Agile CRM is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses. It offers contact management, telephony tools, appointment scheduling, marketing automation, project management,...Read more about Agile CRM

Automate business calls with FreJun's cloud telephony platform. Team members can make and receive business calls using a unique virtual number. The calls made through the virtual numbers can be recorded and integrated with tools s...Read more about FreJun

Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and sales engagement operations. Designed for offices and teams in remote areas, it enables users to integrate the so...Read more about Aircall

Knowlarity is one of Asia’s leading cloud communication companies. It powers the business communication needs of companies with scalable & robust Cloud-based business communication solutions. Its innovative solutions in Voice, Vi...Read more about Knowlarity

KENT CamCall is an app-less online video calling solution that helps you fulfill your sales and support requirements virtually. This online video call solution is perfect for all those organisations that have the desire to turn ov...Read more about KENT CamCall

kustomeroo is a live video customer service solution that can used on business websites. It is suitable for business of any size with customer support teams that need to quickly resolve customer inquiries. Via live video conversat...Read more about kustomeroo

Initiative CRM is a cloud-based software that helps businesses manage their sales, marketing, customer support, and commercial operations from a single platform. With its easy-to-use interface, businesses can streamline their oper...Read more about Initiative CRM

Antelope Systems is a cloud-based business software that integrates voice, SMS, email, and calendar features into one platform. Targeted at small to midsize businesses, Antelope Systems streamlines business communications and boos...Read more about Antelope Systems

Cloud Contact Pro is a cloud-based call center management solution that supports inbound, outbound, blended and multichannel contact centers. Key features include agent scripting, contact flow, call routing, quality management, ca...Read more about Cloud Contact Pro

Powered by the most up-to-date artificial intelligence (Al) technology, Oration by Convai is a cloud-based call routing plug-in that can reduce the Average Handling Time (AHT) for your contact centre agents, politely deflect unnec...Read more about Oration

Centricity is an application platform developed by CloudHesive. It is for AWS management professionals without cloud service, maintenance, or development expertise. Amazon Web Services users can benefit from this SaaS web-based to...Read more about Centricity

Fusion Connect Contact Center as a Service (CCaaS) is designed to improve customer experience across communication channels. It helps you connect with customers the way they want, while your agents work from anywhere. CCaaS is fle...Read more about Fusion Connect CCaaS

BeInContact is an intuitive cloud contact center omnichannel platform. Many features are included out-of-the-box such as ACD, IVR, AI, call recording, predictive dialer, and complete reports. Users can add ready-made integrations ...Read more about BeInContact

VideoCC comes with a fully browser-based simplified end-user interface and a feature rich operator UI with flexible layout, customer and transaction data, dynamic scripts and the fully customizable workflow. The solution can be in...Read more about Video Call Center

Cyara's automated CX Assurance platform helps brands to deliver flawless customer experiences with less cost, effort, and risk. Cyara supports the complete CX software development lifecycle, from design to functional and regressio...Read more about Cyara

Intermedia Unite is a cloud-based voice over internet protocol (VoIP) solution that provides small to large enterprises with several tools to streamline business communications. The centralized platform enables users to send messa...Read more about Intermedia Unite

Eloquant is a cloud-based CX platform based in France, and a partner committed to helping European companies manage, orchestrate, measure, and improve conversations with customers thanks to an extended Cloud Contact Center and Voi...Read more about Eloquant

Squaretalk is a cost-effective, scalable, and simple-to-use cloud communications platform that gives your sales and support teams tremendous tools to boost efficiency and productivity. Your sales and support representatives will ...Read more about Squaretalk

CCaaS platform for enterprises of all sizes featuring robotic process automation, inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and a range of built-in AI tools. Thrio offer...Read more about Thrio

Vocalcom Hermes360 is an intuitive and user-friendly cloud-based contact center solution that helps companies increase their agents’ productivity. The software provides the necessary tools to allow agents to deliver answers and su...Read more about Vocalcom Hermes360

Vocalcom Salesforce Edition is a cloud contact center specifically developed for Salesforce. Users are provided immediate and real-time access to a customer's entire history of interactions all on one screen. Incoming calls can be...Read more about Vocalcom Salesforce Edition

Inxide by Increso is a cloud-based customer communications solution, designed to help contact centers of all sizes personalize client interactions using different technologies such as biometric authentication, smart speaker, Natur...Read more about Increso

Aceyus provides enterprise and mid-market companies contact center solutions designed to elevate and enhance the customer experience through real-time contact center dashboards and reporting. We stitch together call center data, W...Read more about Aceyus

Lifesize is a cloud-based collaboration solution designed to help businesses connect with their workforce and external partners. It offers audio, web and video conferencing capabilities to conduct virtual meetings and make online ...Read more about Lifesize

AI-Powered Voice Assistants is a conversational marketing software designed to help businesses optimize communications using natural language processing and speech recognition functionality. The platform enables managers to record...Read more about AI-Powered Voice Assistants

KloudTalk is a feature-rich Business Phone System which is hosted in Cloud to improve communication and collaboration for small to mid sized and large businesses. Some of the major features offered by KloudTalk are as described be...Read more about Kloudtalk

Introducing Enterprise Bot - the Omnichannel CX Support Suite designed to give your customers the experience they deserve. We understand the importance of providing seamless customer support across multiple channels, which is why ...Read more about Enterprise Bot

Superchat gives businesses the tools they need to communicate efficiently with customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience. The most relevant communication and mess...Read more about Superchat

NobelBiz: Distinctive Hybrid of Carrier and Call Center Software Crafted for advanced contact centers seeking to engage with their customers through preferred communication methods and access the most competitive Telco rates in t...Read more about NobelBiz OMNI+

Gnatta is a cloud-based solution, which creates communication technology, tiered across five products for small to large organizations. Full coverage is available across digital channels including webchat, email, messaging and soc...Read more about Gnatta

eBanqo is a customer engagement/communications platform that helps SMBs across all industries to extend their services and offer support on popular messaging channels like WhatsApp, Twitter, Instagram, Google's Business Messages, ...Read more about eBanqo

Uniquely crafted voice carrier for contact centers. Enhance Your Contact Center with Optimal Voice Solutions NobelBiz Voice Carrier Network stands out as a premier provider in the VoIP Interconnected Provider sector. It boasts ex...Read more about NobelBiz Voice Carrier Network

Odigo is a SaaS cloud contact center solution that facilitates relationships between large organisations and their customers. The comprehensive platform manages all interactions, across all channels, at any time. It allows compani...Read more about Odigo

RapportCMS is a cloud-based contact center solution with all key call center tools available on demand. While most providers have built solutions from a telephony perspective, it helps recognize what happens after the agent says h...Read more about RapportCMS

Highly engaged agents deliver superior CX that lead to higher customer loyalty. But businesses treat their contact centers as cost units and don’t empower their agents to deliver business value. HGS Agent X enables front-line agen...Read more about HGS Agent X

Voxdesk helps businesses automate calls, improve team productivity and enhance customer experience. It lets managers run call centers with class-leading software. ...Read more about VoxDesk

Dialics offers international call tracking software. It provides customers with phone numbers in 50 countries. Businesses can set up advertising campaigns based on analytiсal insights from inbound calls. Dialics caters to marketin...Read more about Dialics

Nectar Desk provides cloud-based call center software for a variety of industries. It offers a suite of call center features such as call recording, interactive voice response (IVR), call transfers and agent analytics. Nectar Des...Read more about Nectar Desk

Configuration Management Solution (CMS) is a web application, lets your operators manage the Genesys configurations environment in one place. CMS provides you with a centralized vision of your Genesys configuration environment to ...Read more about Pointel Configuration Management Solution

intalk.io is a modern communication platform best suited for contact centers across outbound sales, customer service, internal service desks, vendor management processes. You can connect multiple channels such as voice, email, soc...Read more about Intalk.io

Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichannel Contact Center is a cloud-based contact management solution that helps bring together all customer touchpoint...Read more about inConcert Contact Center

JustCall is a powerful AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, seamlessly integrating...Read more about JustCall

The platform allows clients to call from their phone or from their Web browser by using WebRTC voice, video, and screen share. It also enables clients to contact users over any chat channel (SMS, FB Messenger, WhatsApp,..) with Hy...Read more about Expertflow Contact Center

Sagicc is an omnichannel customer service and experience platform, hosted 100% in the cloud, and offered in SaaS (software as a service) mode. The cost of its implementation depends on the needs and requirements of your company (n...Read more about Sagicc

Manhattan Active Omni is a cloud-based solution that helps businesses in the retail industry streamline operations related to order management, customer engagement, point of sale and more. The digital self-service portal enables c...Read more about Manhattan Active Omni

Salesforce-only. Fastcall is a "powered by Twilio" CTI solution for phone, video, SMS, and mobile that is 100% dedicated to and built for Salesforce. Fastcall helps businesses using Salesforce sell faster and close more deals by e...Read more about Fastcall

Smart Automation Platform is a cloud-based customer experience platform that enables companies to deliver personalized customer experiences across channels. The platform is designed for midsize to large enterprises across various ...Read more about Smart Automation Platform

Ringostat is a call tracking solution designed to help businesses automate and analyze calls, virtual telephony processes, callbacks and more from within a unfied platform. Ringostat allows marketers to track campaigns and alloc...Read more about Ringostat

Trring Me is a multi-platform marketing solution with a stronghold in all the major sectors for automation and networking. Here you will find the best use cases of industry and its types. We are open customizers as per your prop...Read more about Trring Me

ServiceNow Customer Service Management (CSM) is a cloud-based product that helps businesses deliver frictionless customer experiences and connect the entire enterprise. It provides a range of features such as case management, anal...Read more about ServiceNow Customer Service Management

iNexus the most Innovative dialing solution that never displays "SPAM or SCAM likely" while dialing. it's proven to increase sales by 500%. Request-free trial Now. Outbound: predictive, preview, SMS, emails, Omni Channel. ...Read more about iNexus

Kustomer is a cloud-based solution, which helps small to large businesses streamline communication and provide client support via multiple channels. Key features include sentiment analysis, live agent auditing, workflow creation, ...Read more about Kustomer

FCI CCM Software is an omnichannel customer communication management solution with features such as detailed insights, personalized communication, and business process automation...Read more about FCI Customer Communication Management

Designed and developed in Australia, ipSCAPE is a cloud contact center technology solution that is feature rich, scalable and offers advanced integration capabilities. Hosted on Microsoft Azure, the contact center technology integ...Read more about IPscape

Prodigal is a cloud-based Consumer Finance Intelligence solution. Lenders, collection agencies, and healthcare providers depend on Prodigal to analyze every agent and customer conversation to enhance profits, customer experience, ...Read more about Prodigal

DCDial offers a cloud-based auto-dialer solution that helps businesses of all sizes manage call and text communications. The platform also provides a comprehensive compliance suite to assist clients with running legally compliant ...Read more about DCDial

Dextr is a contact center as a service (CCaaS) solution by Amazon Connect that combines a full-featured agent call control and supervisor interface. It leverages Amazon Connect as its ACD and the AWS eco-system to manage an omnic...Read more about Dextr

IP Contact from Teleprom is a cloud-based tool that offers call blending/recording, predictive dialing, progressive dialing, and assisted dialing. The software allows agents to automate outbound calls, access a contact database se...Read more about IP Contact Suite

Flinkit is a messenger platform that helps sales and marketing teams legally engage customers via chat to improve customer retention and increase sales. Flinkit primarily serves sales, marketing, customer service, and management p...Read more about Flinkit

FCR measurement software is often called customer service management (CSM) or customer experience management software (CXM). SQM's CSM software is specifically built for call centers and designed to measure, track, benchmark, and ...Read more about mySQM Customer Service QA

Ringio is a cloud-based call center management solution that features a CRM dialer, call routing, analytics and more. It’s used by sales teams in many industries such as healthcare, media, non-profit and banking. The system c...Read more about Ring.io

ZIRO (formerly Stack8) is the only IT company that makes Unified Communications hassle-free. Offload routine tasks to your help desk with ZIRO Provisioning software (formerly SMACS), the only provisioning software designed to ma...Read more about ZIRO

ICR Evolution is an omnichannel solution for contact centers aimed at providing a seamless consumer experience. It has served a variety of clients, from large outsourcers to small and medium companies, who use the solution for mul...Read more about ICR Evolution

IVRy is an AI powered CRM software solution focused on improving the efficiency of business development teams. The software offers a suite of features that enable managers to quickly identify and route inbound or outbound calls, o...Read more about IVRy

SOGEDES.X is a cloud-based calll center solution that offers unique experiences for customers and employees. It helps users view contact information and automate tasks for agents. It includes clear routing settings and drag-and-...Read more about SOGEDES.X

AIO is an all-in-one marketing platform designed to help businesses of all sizes generate sales leads, collaborate with potential clients, and automate digital marketing campaigns across multiple channels. It allows marketers to c...Read more about AIO

RedRoute is an advanced AI voice assistant that can quickly handle the majority of simple inbound customer support calls. Our voice assistant creates an Alexa or Siri-like experience for customers on your phone channel. RedRoute a...Read more about Flip CX

Meets CRM is designed for small and medium businesses to connect and manage leads from different sources. Meets CRM's many native integrations allow you to use Meets as a Lead Hub. You centralize your leads from all traffic sourc...Read more about Meets CRM

Cresta is a cloud-based real-time AI contact center for customer service and live chat. Cresta combines the latest in artificial intelligence and natural language processing with advanced human coaching to achieve real-time matchi...Read more about Cresta