All Twilio Reviews
1-25 of 428 Reviews
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Rick
Events Services, 2 - 10 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed March 2021
It gets it done
Manuel
Verified reviewer
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Amazing programmable number service
We have been able to deploy a whole Marketing Center, phone automation with payments systems. Call recording for training, conferences and waiting lines.
PROSThe service has many good features, the guides are easy to use and you can start deploying from day one. The Studio flow helps a lot if you do not have knowledge of programming, the customer service is also great. There is a lot you can do with Twilio no matter the size of your business.
CONSIt can be overwhelming because the tons of features, is it much better if you at least know for sure what you want to start
Reason for choosing Twilio
Twilio features are great, we also found customer service is much better with twilio
Aseel
Accounting, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2023
Egypt
I benefited a lot from the application, as it provided me with many functions and capabilities that helped me greatly in performing the work and presented it to me smoothly, quickly and concisely in one place, many benefits in the success of the work and the communication process, I was able to see the workflow, control it and follow it up, and I solved Many of the problems with the application that some employees made with some customers, and I dealt with these problems quickly and amicably. I realized many facts and reached many information and benefits..
PROSI found many advantages of making voice calls and sending text messages through the application and using them in the performance of the company's work, so that the application has become an indispensable main reference in life Daily and practical, I found integration in job performance in a very large way and it provided me with many things and benefits in performing work and controlling it, communicating with customers, suppliers and employees, monitoring them and their performance, knowing the desires and needs of customers, voice mail service, call recording, and many, many features in this application .
CONSIt has an easy, simple, practical interface that all groups can use and benefit from in a smooth and uncomplicated manner. It has advantages when the internet is cut off or the network is weak. I found integration in the performance of the current practical work and doing it to the fullest by means of this application, but it contains something that I think it lacks, which is the support of the Arabic language Some customers face a problem because of the availability of the language only, and we hope that the application will pay attention to this point and focus on it.
Reason for choosing Twilio
Because of its speed and provision of integration in functionality and ease of use and benefit from all its services.
Necati
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed April 2023
Its ok...until you have to deal with the support.
We used Twilio since 2018 (an eternity in the software world). Good API and mostly without any big technical issues.
CONSThere was a big fraud/spam issue on our account. We are pretty sure it was not our fault. But things happened and we lost about 900$ due credit card charging (still no refund from Twilio). Contacted the support but we got only some general advices and they insisted that it was our fault. And apparently it was more important for them that we "Confirm that you will not be disputing the charges with your bank" then finding a solution. After 2 months without any progress, we decided to Switch to Amazon. Our first impression: great support from Amazon!
Anonymous
201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Reliable and scalable.
There are so many things to love about Twilio from my experience and perspective. I like the quality of its documentations and how intuitive they are. I find their customer service team very responsive to queries and inquiries and I love how Twilio has SDK's in my favorite programming language.
CONSTwilio boasts 99.9% uptime and it supports all major programming languages. Personally for me , Twilio is head and hand above every other sms/voice cloud communication platform.
Pius
Internet, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Twilio
Twilio helps me send transactional SMS messages to my users, which is its important role for my business and it nails this. However, to get more out of it, I use it for marketing to certain user segments as well and it performs brilliantly. Overall, I am happy with Twilio.
PROSTwilio easily integrates with multiple 3rd party services out there. With a simple Zap in Zapier, you can build multiple workflows that trigger operations on your Twilio accounts such as sending out mass SMS or transactional SMS to customers. Twilio has exceptional deliverability in so many countries around the world. So no matter where your recipient is, Twilio can pretty much reach them.
CONSTwilio has a steep learning curve if you do intend to get the most out of the products. You can cover a lot with simple API and Zapier, but to get the most from it using "Programmable Communications" needs some level of expertise. And this is where Twilio really showcases its powers. Unfortunately without a certain level of expertise, you will not get to that. Personally, as a NoCode builder, to overcome this I had to hire an expert to help me get the most out of Twilio.
Reason for choosing Twilio
Twilio was much easier to integrate with my existing stack of Bubble, Zapier, and Airtable.
Shravya
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
Good cloud communication software
Reliable platform
PROSI have been using Twilio for our project for more than 2+ years and it offers a great range of API's for integrating video calls, voice calls and translation services, scheduled SMS and emails and many more.
CONSDevelopers should carefully understand their system before making modifications.
Reasons for switching to Twilio
Vidyo was not reliable in their performance as much as Twilio is, we had less customer complaints after switching to Twilio
Julien
Verified reviewer
Information Technology and Services, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
1
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Amazing powers - not for anyone
We did our transfer from Dialpad to Twilio after seeing the price difference + all the missing options (automation and integration) Dialup was missing. We faced a huge issue when we realized we had to code our own phone system to be able to receive or send sms and calls. Happened at a moment where the firm didn't have the time to read the 3000 pages tutorial offered on Twilio. Our transfer made our whole phone system out of service for 3 weeks. We finally found other companies offering what Twilio should offer : a basic interface to the basic needs of a phone number (call + sms). This workaround finally made the deal much less advantageous than expected. We now pay almost the same price as we were paying with Dialpad, for a less powerful interface.. until we have the time to focus on building our own app to use it.
PROSTwilio can do absolutely everything you need to do with a phone number. Automate, Record, SMS, Call, Chatbot, Integrations, Number verification.
CONSVery complex to setup. You absolutely NEED to know how to code. No easy user software available to simply use your number from day 1.
Reason for choosing Twilio
For all the added functionalities offered on Twilio (automation + integrations) and the much lower cost.
Reasons for switching to Twilio
For all the added functionalities offered on Twilio (automation + integrations) and the much lower cost.
Fernando
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed November 2023
Great Service, for experienced users
The experience has been really good over the years, we don’t see ourselves switching to another service anytime soon.
PROSIt works really well, they are good at making sure users are compliant with relevant regulations.
CONSCustomer service is slow, their system is not the friendliest.
Reason for choosing Twilio
Cost and ease of deployment at the time were seen as a better value.
Cameron
Information Technology and Services, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Good for business, not so much for residential use
Twilio was good, but I ended up moving to Voip.ms because of the better residential support Voip.ms has.
PROSIntuitive web user interfaceAmazing and responsive customer support
CONSTailored towards businessesOnly supports the ULAW codec, whereas other VoIP providers are moving towards G.722
Reason for choosing Twilio
I used Twilio in conjunction with Voip.ms, until recently I ported everything over to Voip.ms. Twilio was really cheap, had an intuitive interface, amazing customer support, and seemed to be really reliable.
Reasons for switching to Twilio
Telnyx and Twilio were very similar, I went with Twilio because it seemed to be more of an established brand.
Suzi
Verified reviewer
Semiconductors, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Twilio is an excellent tool in relation to quality and price, I recommend it.
In generally, companies of any size may stand to gain a significant amount by putting Twilio's powerful communication capabilities into action.
PROSTwilio allows programmers to effortlessly create and release new forms of communication. Twilio provides a number of application programming interfaces (APIs), software development kits (SDKs), and libraries for adding telephony functionality to software. It also offers a variety of ways to get in touch, including phone, text, video, and electronic mail, so that each user's experience can be tailored to their own needs.
CONSUntil now, I haven't been able to find a single drawback to using Twilio. My interactions with Twilio have always been positive.
Reasons for switching to Twilio
Decided to use this program because it has many features and integrations, and customer service is excellent.
Alok
Computer Software, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2022
Twilio user review
Sending bulk communication to our users via SMS or WhatsApp , Twilio provides the good platform.
PROSfollowing reasons to use Twilio- 1. Good UI and easy to understand 2. Pricing wrt to a competitor 3. Sticky sender feature. 4. Programmable Messaging service 5. Logging and debug feature 6. Webhook configuration
CONS1. SMS success rate and charges are better wrt to competitors. 2. Sender numbers tier is not in users' control 3. Sticky sender feature needs more clarity on usage
Reason for choosing Twilio
Good success rate and pricing for WA communication Better support from the Twilio team.
Efezino
Verified reviewer
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2022
Dependable
Overall, however, Twilio is a solid choice for businesses and organizations looking for a comprehensive communications platform. From a developer's perspective, it is one of the simplest solutions to integrate with.
PROSTwilio is a powerful and effective communications platform that allows businesses and organizations to easily integrate voice, video, messaging, and other forms of communication into their systems and applications. Some of the key benefits of using Twilio include:Flexibility: Twilio provides a range of different APIs and tools that can be easily integrated into a variety of different platforms and applications. This allows organizations to use Twilio in a way that best fits their needs and requirements.Scalability: Twilio is designed to handle high volumes of traffic, making it a good choice for organizations that need to send or receive large numbers of communications on a regular basis. The service can easily be scaled up or down to meet changing needs.Features: Twilio offers a range of advanced features, including tracking and analytics, voice recognition, and integration with other tools and services. These features can help organizations optimize their communications and improve their overall effectiveness.
CONSDespite its many benefits, there are some potential drawbacks to consider when using Twilio. For example, the cost of the service can be a barrier for some organizations, and the advanced features may not be necessary for all users. Additionally, the service may require some technical expertise to set up and use effectively.
Reasons for switching to Twilio
I was being charged for messages that were not delivered while using other platforms. The deliverability rate of messages sent using other platforms was low. Ever since we made the switch to Twilio, we have a 100% deliverability rate.
Anonymous
1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Unlock the full potential of your communication and messaging with Twilio
Twilio is a powerful and flexible communication and messaging platform that offers a wide range of features and services, including SMS, MMS, voice messaging, video and voice calling, and its ease of integration with other tools and platforms. allows me to easily add messaging, calling, and other features to their web and mobile applications.
PROSthe ease of use, the cost-effectiveness, and the support resources, and it offers a wide range of pre-built connectors, SDKs, and libraries that make it easy to integrate with popular languages and frameworks such as Java, Python, Ruby, and JavaScript. Additionally, Twilio's API makes it easy to integrate its services into your web or mobile applications.
CONSTwilio is a powerful platform for communication and messaging but it can be challenging for those without technical expertise to fully utilize its capabilities, it may require hiring an expert to fully unlock the platform's features. Despite this, those who master it will find it is a powerful and versatile solution.
Sam
Verified reviewer
Logistics and Supply Chain, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
2
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed June 2022
Twilio is great, but the learning curve is greater
Because I don't make any changes to Twilio on my own, the barrier to entry requires me to rely on third-party developers to fulfill all my requests due to my technological limitations. While this could be considered a good thing, as most business owners should not be screwing around with their phone system, it does mean that I need to be reliant on a third party to help make the Twilio implementation I dream up. When everything is set up correctly, I never have issues with Twilio. That level of reliability means a lot when it comes to a business phone system. Because of this, I wholeheartedly recommend Twilio to any business. Just be prepared to take a deep dive into the learning curve or hire a third party.
PROSTwilio has set the bar pretty high with the customizability of telephony. You can do incredible things with Twilio. From a simple phone tree to complex actions that integrate other applications with the likes of Zapier and other no-code services, the sky is the limit for most small business owners to create great solutions.
CONSThe downside is the learning curve. In comparison, I consider myself tutorial literate when coding and setting systems up. I can't seem the find the ability to build proficiency in Twilio. And while this is my own doing, it is my only con. Twilio is incredible. For whatever reason, I have difficulty handling the tweaking on my own.
Ian
Marketing and Advertising, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2019
So easy it almost seems too easy.
We use Twilio Programmable Voice for a number of different use-cases. It is used to create trackable phone numbers for ads, internal phone/sms systems for sales/support and also integrated directly with our marketing automation platform, Autopilot. All of this had a fairly steep learning curve for a non-developer, but taking the time to do the work through Twilio (rather than a 3rd party software built on top of Twilio) has saved us a large amount of money and preserved a great deal of operational flexibility by preventing unwanted layers in our broader communications stack.
PROSTwilio programable voice lets you build localized internet phone systems using numbers from anywhere in the world. I don't know of another comparable solution that isn't just another interface built on-top of Twilio. More importantly, it lets you customize these phone systems in every way imaginable (from drag/drop coding in Studio to custom apps) in just a few clicks. In terms of cost and flexibility, it is the clear winner in this space.
CONSThe product is trying to become increasingly friendly to non-developers, but it is still really positioned as a developer-first platform. It is a true platform technology, which is the root of most of Twilio's benefits – but that does come at the cost of being intimidating/less user-friendly to non-developers.
Reason for choosing Twilio
Google Voice is cool if you need an internet-based phone number for personal use or light business use. However, it is not scalable and lacks any of the functionality to be a real business too. Also, I think the terms of service say you shouldn't use Google Voice numbers for business, even though that is the main reason people get them? I guess that is another good reason to look at Twilio.
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed February 2024
Good features, but terrible support service
Twilio: good features, terrible support service! Pray you never need their support! I opened a ticket almost a week ago asking for a simple thing: deactivate 2FA to be able to migrate the WhatsApp Business Account (WABA). Until today, they haven't resolved it. They take a long time to respond and send stupid questions. So far, they haven't done what I asked. I'll miss a perfect time to migrate because of them.
PROSTelephone number, WhatsApp Sender, and SMS with a good API integration.
CONSThe support service is terrible. There is no chat support for all customers (you have to pay for this support type in addition to the contracted service). The ticket response time lasts an average of 24 hours. If it's an important issue your company will suffer the consequences. I opened a simple ticket asking to turn off 2FA on my account to migrate the WhatsApp Business Account (WABA). It has been almost a week of messages exchanged and passed from one team to another without any solution to the case.
Reason for choosing Twilio
They had an integration with WhatsApp Business Account (WABA) compatible with my chat platform and a good integration by API.
Brandon
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Powerful Control of Marketing & Data Analytics For Text, SMS & Video Sending
Wonderful people, always replay within a few hours of my late-night support emails. Reducing the bills is fantastic, and the tool plugs and plays with everything else nicely. Super happy with them for sure!
PROSLove their COSTS... Some of the lowest in the industry, gives better control of budget. Utilizing Twilio we were able to navigate away from other tools that were costing us hundreds of dollars a month in per minute or per text overage fees. Provides more numbers at a cheaper cost per month by far, the whole system is powerful, inclusive, integrative of all tools and solutions through zapier and webhooks, and just a powerful system.
CONSThe UXI is a little heavy, when creating sub accounts and viewing the analytics, it is so powerful you can get lost, but that is a very minimal issue for I am sure someone with more knowledge can fly through the site and know what they are looking for much faster.
Reason for choosing Twilio
Twilio allows control, other products basically are using Twilio, 2 times to 5 times the price, and charging you more while limiting you. With Twilio, you get no limits, the near best pricing on the market, and a powerful system that allows you to grow.
Kurien
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Super Scalable & Great Value
Happy with it, but call flows can be improved upon and simplify the integration process.
PROSGreat value for the pricing and options provided.
CONSSome options are not easy to integrate or use, especially the call flows.
Reason for choosing Twilio
Better pricing and options.
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2023
Twilio has real bad customer service!
I usually don't leave reviews but I am so upset of how Twilio treated me and my business that I feel an obligation to do so. Twilio has very bad customer service. If your app, website or product depends on its service like API or SMS, I would look somewhere else like Plivo or other service providers. Twilio suspended my account for weeks on an error through their system and through numerous emails, they took their time to unsuspend it while my business was being damaged every day by it. I would never recommended Twilio to any businesses or consumers.
PROSThere is nothing much to like about Twilio.
CONSTwilio has real bad customer service and not reliable platform for businesses that depend on API and SMS for their businesses.
Reasons for switching to Twilio
Twilio has real bad customer service and does not care about its customer's business even though it suspended the customer's account based on an error.
Jeff
Verified reviewer
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Great for Triggered Text Message Notifications
Overall, very happy. Great value for the money. Would highly recommend.
PROSWe've been using this system to send text notifications to a distribution list when someone visits our website and completes a form to request information. We typically receive emails from clients who send 3-5 similar, if not identical emails to multiple tour operators. By dramatically decreasing our time to contact the potential client and answer questions via email or over the phone, we saw a marked increase in booking conversions. Using the Zapier integration between our Website form tool "Gravity Forms" and Twilio, we now can respond to online inquiries a matter of minutes, and secure a booking before our competitors can even open their email.
CONSIn the Zapier setup, it is a bit of hit and miss to get all the custom text to layout like you want in a single text message.
Anish
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2023
Twilio - Best Virtual Number Providers
Twilio is overall the best and most reliable software to get Virtual numbers
PROSTwilio helps to get virtual numbers within minutes especially United States numbers which helps us with our business needs.
CONSRestrictions and extra process involving more days for some country numbers like India, and Hong Kong affects our timeline
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed August 2018
Always on the Go with Twilio!
Competitive rates in the market is being offered. We use this in the company as the main tool for SMS messaging platform tool for our devices so it's cheaper compared to the rates we would be paying if we are to use the services offered by regular major carriers. It also allows use via API so very convenient and easy to set up in the backend for operational use with different platforms.
CONSLately, there's an issue when viewing/searching for SMS transaction logs. When you search for the logs using phone number as a search tool, sometimes the results will not show up. I think it's a bug. Also when the sub menus were changed from the previous version, it got confusing. Navigating the menus on the site got more complicated compared to before.
Steve
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
A Reliable Cloud Communications Platform
The platform is rock-solid reliable, the features are enterprise-grade, and the convenience of the cloud-based APIs accelerates development timelines.
PROSWhat I liked most about Twilio is how easy it makes adding voice, video, and messaging capabilities to applications. The APIs are well-documented and intuitive to use. Twilio also has a wide range of features like phone numbers, SMS, MMS, chat, video, and more that can all be implemented in just a few lines of code. This makes it simple to build powerful communication features quickly.
CONSSome of the more advanced features and add-ons can get expensive for high-usage applications
Konstantinos
Information Technology and Services, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Call routing has never been easier
Twilio along with Zapier have never failed us and its pricing is really good for the services we use.
PROSThe API integration of twilio makes it easy for our business to operate and use the automation solutions provided by zapier.
CONSThe dashboard used to be a bit confusing when we started using the product. However after a couple of days I get its logic.
Reason for choosing Twilio
Cost efficiency
Reasons for switching to Twilio
Cost