The RQ staff is very responsive and provides solutions quickly. The platform is easy to navigate once it becomes familiar.

The platform is not intuitive and there is still not a usable database.

Very pleased. I like their professionalism, their customer focus, and the product works really well for us. The first year of using the product had a bit of a learning curve to utilize the full extent of the available options. With some patience from their customer support team they got us up to speed.

When researching providers, they all had similar features. What stood out with RQ was their desire to understand our needs, and didn't try to oversell us. They were candid, had some very good suggestions, and certainly understood the competitive landscape. It didn't hurt that their offerings had some flexibility (based on client needs) and value based pricing.

Not much. One thing I missed was our ability to change some of the 'back end' parameters, but that turned out to a non-issue, as once set up we have had little reason to tinker. Requests for any tinkering were always timely.

RQ has been amazing to work with. It has been an incredible experience to ideate and built new applications. I appreciate that my feedback is always welcomed to help improve the product. RQ usually delivers are all scope of work and I have been pleased with the customer support and technical teams.

RQ Awards is customizable and handles intricates eligibility criteria for a dynamic scholarship application process. The customer support is top notch. The team is an email or quick phone away from solving an issue. They are collaborative and open to feedback. They are also eager to implement changes and improve the overall product.

It has taken some time for RQ's software to catch up in terms of look and feel and other features CRMs typically display.

My overall experience has been good. RQ offers great customer service!

Easy to learn and the functions available for managing programs.

The reporting feature is a little "clunky."

From the first meeting with [sensitive content hidden], I knew that we were in good hands. They took into consideration my budget, timeline, and overall needs for the scholarships that I was managing. Additionally, they were able to eliminate the pain points our applicants had had in years prior. While these were small pain points for the user, they were HUGE for me. So eliminating them completely was amazing. Every single person I've worked with at RhythmQ had been kind, caring, responsive and ready to solve any problem that comes up. Highly recommend their team and their product.

The customer service is top notch. My emails are always answered quickly and problems solved immediately. I love the ease of use as an administrator, for our applicants and reviewers.

Cost to add an additional license is a little bit more expensive than our small non-profit can afford at this time. Although a bundle rate will work well for us when we are ready to add more in the future.