All ContractZen Reviews

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Petri

Verified reviewer

Computer Software, 11-50 employees

Used weekly for less than 2 years

Review Source: GetApp

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2017

Contract management software made simple

ContractZen is a great SME/team contract management SaaS tool with no upfront installation and a very very fast ROI. The system supports typical alerts, comes with a reasonable data model and is easy to teach to the team. The eSigning support is very helpful for those, who work in a field, where you originate a lot of contracts: sales, legal etc.

PROS

Easy to use, rapid installation, data model and support for e-signing. The roll out was straight forward: the user interface was easy to understand and did not require long sessions on usage. The biggest benefits for us are the alerts on contracts requiring review or activity and the speed of e-signing once agreement has been reached.

CONS

The iOS client is not as good as the mobile web version is. We tend to use ContractZen from mobile browser instead.

Chirag

Insurance, 51-200 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Affordable, quick and efficient contract management system

ContractZen was a joy since the beginning. The barrier to entry was very low; I could just create an account and test out the features. It's intuitive. It took less than 20 minutes to become productive. I could generate value immediately. Doing single sign on was very easy. Account manager was exceptionally easy to work with and very knowledgeable about the product. ContractZen didn't even appear to compare themselves with anyone. They were clear about the value they offered and asked me to just try it out if I had interest. Loading contracts was super easy. ContractZen was able to OCR information and make PDFs and well as metadata searchable. In a matter of days we had moved many contracts to ContractZen.

PROS

ContractZen was exceptionally easy to start with. There were no barriers to entry. I tried it out for a few days and signed up even before the trial ended. Our needs were simple - manage contracts, get reminders of expiration, search contracts and attach documents. We got all of that and more.

CONS

Nothing comes to mind. From a product design standpoint, ContractZen could create tools for users to troubleshoot single sign on (SSO). In absence of that, I found customer service to be exceptional.

Reason for choosing ContractZen

Based on cost-benefit to us, ContractZen was unbeatable. Our main goal was to get the company introduced to contract management in a system built for that purpose. Prior to that, we stored contracts in a folder and tracked expiration using an Excel sheet. That method was not scalable. We began talking with various vendors. Each of them had an elaborate system with varying degree of capabilities. They weren't bad systems; they were all good in their own ways. However, the barrier of entry was very high - either price-wise or the number of documents I had to sign to even start testing or time to install/configure was high, or the process was elaborate etc. While other systems had workflow, redaction and additional features, they were not of concern to us immediately. We just needed fast onboarding, SaaS software with SSO capabilities, ease of use, ability to attach and search for information swiftly, emails of expiring contracts etc. For the kind of value we were seeking, ContractZen beat competition hands down. There was absolutely no barrier to entry and the representative was exceptional. We didn't wait for the trial to expire. We became a paid customer soon and loaded our contracts within minutes. ContractZen's low barrier to entry, ease of use, reasonable price and value beat out competition.

Vendor Response

Dear Chirag, thank you for leaving us such a wonderful review! We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Replied March 2020

Christian

Computer Software, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed February 2020

Documents collected

I now have all our document of importance in one place, easily accessible.

PROS

I needed a simple storage systems for company official document. Setting up and adding stuff is easy. Finding stuff is also easy. Ability to create datarooms is a good feature.

CONS

I think seeing a clear overview of which documents are where, understanding the difference between tags and keywords is not obvious. The visual design is quite rudimentary.

Reason for choosing ContractZen

The concept of a filing cabinet in the cloud is appealing. It is different from Google Drive or Dropbox, which I use. Iike that it is conceptially not a generic harddisk in the cloud. The structure provides a dsicipline on usage, only stor things that one might want to retrive later. Harddisk is full of stuff ,one never looks at.

Vendor Response

Dear Christian, thank you for your review. It is nice to hear you have enjoyed using our service. Also, we are sorry that our service did not match your expectations fully, and we appreciate you bringing this issue to our attention. We have already contacted you directly to investigate your feedback further and to resolve the issues as quickly as possible.

Replied March 2020

Minna

Non-Profit Organization Management, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

ContractZen is the best choice for SME company

As said earlier it allows me to handle our board and management team operations very time-saving and professional way.

PROS

It helps me to handle professionally all the board and management team routines including meetings, documents, contracts. And it is very easy to integrate and easy and intuitive to use!

CONS

It is hard me to consider anything as all the features suit for us and are easy and convenient to use.

Reason for choosing ContractZen

Price and integration.

Aydan

Entertainment, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed February 2020

Helpful tool for Contract Management!

PROS

Super quick and helpful team when needed. Being able to create custom tags. Being able to export the list of contacts to Excel sheet.

CONS

E-signature tool is not well-integrated. (DocuSign - gives error messages constantly in the CZ dashboard) The Search function does not work properly, not very efficient.

Vendor Response

Dear Aydan, thank you for your review. It is nice to hear you have enjoyed using our service. Also, we are sorry that our service did not match your expectations fully, and we appreciate you bringing this issue to our attention. We have already contacted you directly to investigate your feedback further and to resolve the issues as quickly as possible.

Replied March 2020

Simmone

Information Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Review for ContractZen.

PROS

The installation procedure was simple and quick, and the user interface was simple and plain. The notifications of contracts requiring review or action, as well as the speed with which e-signing may be completed, are the most useful features for us.

CONS

ContractZen's least preferred aspect was the user interface's intricacy. It was difficult to obtain the information we required promptly, and the technique was not simple. Furthermore, the search tool fell short of our expectations.

Jonas

Oil & Energy, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

great tool for an affordable price

We had problems finding a tool that could gather all contracts , supplier as well as customer contracts and that at the same time fulfill almost all of our internal requirements.

PROS

Tick almost all our boxes.!

CONS

lack of payment methods.

Reason for choosing ContractZen

as said above - ticked almost all of our boxes.

Vendor Response

Dear Jonas, thank you for leaving us such a wonderful review! We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Also, we are planning to add more payment methods in the next coming months.

Replied March 2020

User Profile

Jannik

Verified reviewer

Information Technology and Services, 11-50 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Best and most affordable board and document management system

They have the best and most personal customer support. I have never experienced so fast replies from any other SaaS companies. I highly recommend this company

PROS

It's an easy tool to get started with for small to medium size companies. The software offers many great features enabling different user levels, from board members to inspectors.

CONS

I think the design could use an uplift but doesn't impact my opinion about the software as its security that I value the most

Reason for choosing ContractZen

Better and more transparent pricing

Nora

Verified reviewer

Used weekly for less than 12 months

Review Source: GetApp

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2016

Increased feeling of control & correct information

You know the feeling of sometimes thinking: "How did people work before they had email?" I have the same feeling after having set up our main contracts and documents in ContractZen. How did me and my team manage our key documents and contracts before this? Now we can acess the key contractual information fast, where ever me and my team is. This increases the response time and gives the possibility to immediate fact based analysis and action. I like the way it gives a feeling of control (as I have the facts at hand when ever I need them) and possibility to proactiveness. With all the functional benefits, I have to say that the best for me with ContractZen was the easy "start to use immediately" set-up. No need for preparation workshops or time consuming configuration and coding. The system is easy to start using immediately and intuitive to use (wich is especially good for people like me that don't like to read manuals ;) ). Highly recommended!

PROS

Easy to start using. Intuitive, Reliable. Secure.

Anonymous

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Excellent way to manage documents and attachments

PROS

The drag and drop as well as hashtag features are excellent! It was very easy to learn and our team loves this software!

CONS

The mobile version is not as functional but with the future updates I am sure the software will be upgraded.

Mirinda

Retail, 1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Good Contract Management Tool

Centralized Contract management

PROS

Ease of use, audit features, inexpensive, user friendly, reporting is thorough

CONS

The ability to customize more fields/options would be handy, automated report generation would be a nice feature

Reason for choosing ContractZen

ease of use and cost

Vendor Response

Dear Mirinda, thank you for your nice review. We are thrilled that you have enjoyed using our service; our team will definitely be happy to read what you wrote. Thank you also for pointing out the issue about customization and automated reporting. We will work to improve those features and contact you to get more detailed suggestions!

Replied March 2020

Jere

Computer Software, 11-50 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

The best in the class

It's a great tool to be always ready for DD and digitise your workflows. I also love the fact that you can use SignHero via ContractZen because then you get two superb solutions in one package. They have built a solution not only for heavy-users, but also for those who only need some of their features. Again, value is really great!

PROS

The value compared to price is great. Also, very fast and helpful support.

CONS

UX is hard in this product category. As a first-time user I sometimes felt that UI was a bit too crowded, but compared to other similar kind of products, ContractZen is really fast to onboard.

Reason for choosing ContractZen

The best in the class

Vendor Response

Dear Jere, thank you for your nice review. We are thrilled that you have enjoyed using our service; our team will definitely be happy to read what you wrote. Thank you also for pointing out the issue about user experience. We will work to improve those features and contact you to get more detailed suggestions!

Replied March 2020

Roope

Sports, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2016

Great way to handle documents and meeting attachments

In the past all our documents for board meetings were circulated in emails and each correction to the material added extra rounds. Now everyone can access the latest versions and we can easily find materials from older meetings as well without going through old emails.

Michael

Venture Capital & Private Equity, 11-50 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

FUNCTIONALITY

3

Reviewed February 2020

Thoughts

PROS

The ability to add important dates and setup reminders to take actions.

CONS

Difficult to understand how to run a decentralized organization with leases and service contracts by location. Not certain program is flexible enough to handle one EIN yet broken out into multi companies.

Vendor Response

Dear Michael, thank you for your review. It is nice to hear you have enjoyed using our service. Also, we are sorry that our service did not match your expectations fully, and we appreciate you bringing this issue to our attention. We have already contacted you directly to investigate your feedback further and to resolve the issues as quickly as possible.

Replied March 2020

Reima

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2016

Very user-friendly solution

ContractZen is a very user-friendly solution that has helped us to save time. Unlike most of the document management solutions, implementation of ContractZen is straight-forward and does not require IT-knowhow. Electronic signing reduces the paperwork and integrated virtual dataroom support our due diligence processes.

Pasi

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2016

Best tool for contract management

Simple and easy to use. New functionalities is added all the time without additional cost. Very cost effective pricing.

PROS

Easy to use, cost effective

Alexis

Retail, 51-200 employees

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

2

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed February 2020

Enfin une solution de gestion simple et efficace des contrats et avenants

PROS

Répond parfaitement à mes besoins de gestion de Baux commerciaux, Avenants, Contrats de franchises. J'adore le système d'alertes.

CONS

Système de recherche ? En Anglais uniquement !

Vendor Response

Dear Alexis, thank you for your nice review. We are thrilled that you have enjoyed using our service; our team will definitely be happy to read what you wrote. Thank you also for pointing out the issue about search functions. We will work to improve those features and contact you to get more detailed suggestions!

Replied March 2020

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