--- title: "Scanmarket Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Scanmarket. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Scanmarket is a good fit for you!" source_url: "https://www.softwareadvice.com/ca/contract-management/symfact-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Contract Management Software](https://www.softwareadvice.com/contract-management/) / [Scanmarket](https://www.softwareadvice.com/scm/scanmarket-profile/) / Scanmarket Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scm/scanmarket-profile/) Reviews # Scanmarket User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 20 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.4/5 - Value for money: 4.1/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 9 reviews (45%) - 4 stars: 10 reviews (50%) - 3 stars: 1 reviews (5%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Easy to use, very powerful reporting capabilities, cloud solution which performs robustly across our global operations regardless internet connectivity challenges - mobile solution. ## Scanmarket customer reviews Showing reviews 1-20 of 20 (page 1). ### Implemented approx. 1.5 yrs ago, on to Server for contract management repository - Overall rating: 4/5 - Reviewer: Jennifer G. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered Centralized contract management repository for multiple office locations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Centralized area to see contracts, establish notifications for expiries and approvals. View of confirmation users. Centralized template and clause library, most recent updated versions. #### Cons Reporting is manual as well as workflow, until purchase automatic. Sometimes limited to searching features when criteria is set. limited window view on Contract List. --- ### Symfact: Legal Entity Management Tool - Overall rating: 5/5 - Reviewer: Vaclav P. - Verified reviewer: Yes - Industry: Building Materials - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Symfact was simply great. There were two key factors of this successful implementation in our organization: 1] We defined very clearly what we want and why. We set "a minimum global standards" = focused on our most important master data. 2] Support from Symfact. We received outstanding support from Symfact having fully dedicated Project Manager. He was a true partner and not just an assigned consultant. He acted promptly, challenged our proposals and requests, but did not force us into his solutions or ideas. He was always looking for an optimal solution and passed all relevant best practice experiences to our project team. Our implementation was thus under competent project management and our mottos were: "Keep it simple" / "Less is more" / "Quality and completeness first". I wish to say THANK YOU and advice others to consider above if they decide to implement this tool. Vaclav Pavlu #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use, very powerful reporting capabilities, cloud solution which performs robustly across our global operations regardless internet connectivity challenges - mobile solution. We can easy store documents and keep our virtual storage safe. #### Cons There are not really major cons. We requested a simple effective solution and we got exactly what we asked for. Of course, with more users comes an appetite to further improve reporting and presentation capabilities. #### Reasons for choosing Scanmarket a] Great references from other Symfact clients. b] The solution demonstration and the Symfact team presales team and consultative sales process. c] Price, which was very competitive. d] Usage is simple and intuitive for the users. #### Reasons for switching to Scanmarket We wanted to have one global, integrated solution, which is cloud based, safe and user friendly. --- ### Poor customer service - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered I had the worst experience with [SENSITIVE CONTENT HIDDEN]. She listens to all your input like she cares and nothing gets done. We’ve had this software for a year and I can’t even use it since I’m still waiting for the [SENSITIVE CONTENT HIDDEN] to get back to us about the changes we requested to tailor the software. It’s taking over six months for the programmers to give us the capability of putting in decimal points to go out 6 numbers. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Our company needed a software to help maintain the huge database of entities and this software will generate an org chart for you in a snap. #### Cons Needs a major update and overhaul. For example, when you add a contact, it shows their name and phone number and you have to click their name to retrieve such person’s email address. We’re in the 21st century. I email more than call people. Small detail as such as the above makes it obvious that they aren’t doing much to keep the software current with the times. --- ### Very positive as we could customize it exactly to our needs - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - I like the flexibility the tool provides as it can be customized to your needs; - Symfact is determined to understand their customer needs and the business they are in and are not just selling a product. - Fast access to key decision makers in the company, very responsive team #### Cons - Pricing (not the total cost) was at the beginning a challenge due to the pricing metrics they first came up with but after a few meetings and Symfact understanding our challenges we found a good solution. --- ### Great !! - Overall rating: 5/5 - Reviewer: Janel J. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered highly recommended #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to secure the multiple contract and compliance, you don't need to worry about the contract thanks to Symfact. #### Cons the software is no doubt good, but not user-friendly . --- ### Very capable contract management software with custom options - Overall rating: 4/5 - Reviewer: Chris B. - Verified reviewer: Yes - Product usage: Used other for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered We received a quality, customizable contract management software that is able to integrate with our internal systems and send critical information to project managers that in the past may have been completely unaware of non-standard terms of engagement - allowing us to better abide by our long-standing contracts. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Good combination of fields and tabs for data input, searchability, and various reporting options. We use the reporting in various ways which has been quite valuable to enable us to notify others working on future projects of any unique arrangements we may have agreed to in a master contract. #### Cons It's been challenging to make updates and improvements as our business grows and we make more use of the product. A large part of this has been a lack of consistency and QA in programming. Another factor could be that the initial people who worked with us passed along the work to others, who do not have the same background/understanding of our needs and uses. --- ### Symfact is effective tool for Contract management - Overall rating: 5/5 - Reviewer: Kadir Özgür T. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was ok. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the user interface. You dont need to follow up all changes in the contract , its already updated and you can check easily. #### Cons Actually, interface has to be more user friendly --- ### User friendly software, but far the best demo we experiences when looking for a system. - Overall rating: 5/5 - Reviewer: Elizabeth F. - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered Ability to customize our process and fields. The implementation (workbook) was more detailed than I imagined, but that was a benefit because it allowed to think through processes not initially on our radar. Our project lead provided exceptional service before and after the implementation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User capabilities is self explanatory. The system and functionality is very clear and simple to administer. Quick response to portal inquiries. #### Cons It's not a "least" issue about the software, maybe a suggestion for something new in the feature. I'd like to see more default reports and dashboards available vs. the option to self create. --- ### Symfact is a solid system with great features, but there is a learning curve to go through. - Overall rating: 4/5 - Reviewer: Jeff W. - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered Elimination of many paper files and records. Closed loop view into contract creation and completion. Ability to store information, including email, related to contracts on contract records. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to create and store contracts along with electronic documents relating to each contract. Symfact is also able to act as an electronic file system, which eliminated the majority of my paper files. #### Cons Customizing the software lead to a protracted testing period that included using our team as a primary testing team during development. --- ### Symfact contract software - Overall rating: 4/5 - Reviewer: Lara G. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered It has help us alot to keep overview of all contract, life cycle management specially. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros How you can adjust the software to your company needs, add/rename/delete fields ! #### Cons Reporting function (getting data out of Symfact), it could be more user friendly. --- ### Professionelle Steuerung von externen Partner im Facility Management - Overall rating: 5/5 - Reviewer: Markus K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Wir haben mit Symfact ein gutes und engagiertes Entwicklerteam im Hintergrund. Unsere Anforderungen und Ideen wurde gerne aufgenommen und einer Lösung zugeführt. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Eine wichtige Funktion ist die lückenlose Nachvollziehbarkeit aller Einträge und Bewegungen auf der Plattform. Der Partner kann so seine Task abarbeiten und wir haben jederzeit den Überblick über Status und Zugriffe. #### Cons Wir habe keine substantiellen Nachteile festgestellt. #### Reasons for choosing Scanmarket Mit Symfact haben wir eine Plattform gewählt, welche viele Funktionen schon als Standard beinhaltete. --- ### Symfact for BD - Overall rating: 5/5 - Reviewer: Christina S. - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered Symfact is an important tool in the lifecycle management of our third party contracts contracts and is used by different departments (e.g business develpment, customer service, legal etc. ) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is very easy to use and it is possible to make changes according to our specific needs. You have all relevant information in one place and can easily take out reports. #### Cons I cannot say. We are in general satisfied with the software --- ### Symfact - übersichtliche Vertragsmanagement Tool - Overall rating: 4/5 - Reviewer: Sibylle S. - Industry: Logistics and Supply Chain - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Webbasierte Software - ein Verwalten von Lizenzen fällt weg, übersichtliches und einfaches Dashboard, einfache Usererfassung, mit der Symfact Scan Software werden die Verträge direkt ins Tool hochgeladen, Möglichkeit spezifische Report selber zu konfigurieren #### Cons Rechte- Rollenerstellung etwas kompliziert - je nachdem, wie komplex die Rolle ist resp. was sie alles soll/darf --- ### Audit History & Categorization of roles and permissions - Overall rating: 4/5 - Reviewer: Eriselda G. - Industry: Oil & Energy - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered Despite being a lot of manual work for an administrator, so the system can generate all the information and the reports needed, this software has a lot of benefits which I've listed above in the Pros. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 1. The audit history feature where you can control and keep track of who added/changed/deleted what. 2. The categorization of roles and permissions so each department can view only the related documents 3. Access from everywhere 4. Automated reports in a click #### Cons 1. For an administrator it's a lot of work to upload everything on the software to make it easy for the other users to use. 2. It should have more automated features and other types of reports which can be normally added if requested --- ### Good experience with talented people within Symfact. - Overall rating: 4/5 - Reviewer: Thierry B. - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate to benefit of the new technologies in advance compared to the similar other software. For example the "drag&drop" function. #### Cons I did not have bad experience to date. I would say that I expect from a new version that it could be as friendly as a typical app on a smartphone. --- ### Pros and Cons - Overall rating: 4/5 - Reviewer: Kathrin K. - Industry: Consumer Electronics - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered All people from Symfact are always very friendly and try to help wherever possible. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Since the software can be customized, many features can be adapted to the customer's needs. Thus, the tool is very adaptable. #### Cons Some features cannot be realized due to their complexity. Symfact always tries to find a suitable solution. However, some things cannot be covered by the Software. --- ### Excellent Contract Management Solution - Overall rating: 5/5 - Reviewer: Rafael O. - Industry: Computer Games - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered Really happy with the product so far. Even though some of the features have not worked as intended or we have found other solutions, the Symfact team is there to help us address any concerns we may have and further customize the software, if necessary. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Symfact offers a customizable contract management solution that can be tailored toward the needs of a particular legal department. This allowed us to maximize our use of the software and increase efficiency. #### Cons Some of the features, such as notifications, have not worked as intended. --- ### Symfact Review - Overall rating: 5/5 - Reviewer: Marc S. - Industry: Food Production - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered I have a overall good experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The functionality is easy to understand. #### Cons It is not possible to switch documents from one contract to another. --- ### Customer Review - Overall rating: 4/5 - Reviewer: LaKiesha I. - Industry: Utilities - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered Overall, the symfact CMS has allowed us to streamline our contract process. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The symfact software platform over all is easy to use. #### Cons The fact that each contract type requires integration design and professional services from symfact. --- ### Meets majority of standard requirements, good for companies who are looking for customization. - Overall rating: 4/5 - Reviewer: Krzysztof K. - Product usage: Used weekly for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Customization possibilities. We were able to design the tool the way we wanted, it is tailor made for us based on our requirements. #### Cons It is not easy to make configuration changes. Adding new fields or modifiying of drop down list requires contact with a vendor. --- Scanmarket Reviews, Pros and Cons - 2026 Software Advice