Heyday
About Heyday
Most Helpful Reviews for Heyday
1 - 5 of 17 Reviews
Erich
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Excellent web chat application
I've enjoyed working with their team from the sales people to implementation specialists. They were all very patient and kind.
PROSI like how it works with Facebook Messenger so that regardless of if the user leaves the website, you can still have conversations with them.
CONSIt doesn't currently work with inbound emails as a kind of 'ticketing system', which would be nice to have as a future feature.
Reasons for switching to Heyday
It was less expensive and has the ability to upgrade using narrow artificial intelligence in a way that Hubspot could not.
Redouane
Retail, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Great tool & great company
We are able to answer better than before to our customers.
PROSThe connection of Facebook Messenger, Instagram, the messenger widget and Google My Business helped us so much. We could set up FAQ and we are now much more efficient than before. The impact on the customer satisfaction is huge. The Heyday team is incredibly nice and help us a lot in the implementation and evolutions.
CONSCould be better for e-mail connections (in term of UX). Autonomy can also be limited to make some changes (hopefully the team is always there to help)
Reason for choosing Heyday
More innovative solution regarding the budget we had
Amel
Retail, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2021
Review of a + 6 months use
I am saving so much time with all our channels and messenger pages + instagram
PROSFacilty to change channels and select agents,
CONSIt is not fast enough, that little seconds wasted for loadig the pages
Curt
Retail, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Simple Intuitive Platform
Heyday as a company is populated by thoughtful, interactive employees. Whenever we have contacted them for any reason, they are extremely accommodating, responsive, understanding and collaborative. They remain one of the best in this regard.
PROSHeyday is very easy and intuitive to use. It has a very nice user interface with minimal sleek features. This platform allows our clients to contact us on their preferred time schedule. The bot is able to reply to many basic questions, thus allowing our human agents the opportunity to work on more delicate/complex cases. The "price drop alert" feature is a favorite of ours as our particular website has a lot of fluctuation in pricing, this allows our clients to keep an eye on their desired purchases and buy them when the price is right!
CONSAt the moment of adoption, the bot had some minor issues with understanding our clients questions, but as promised, through time and evolution, these issues disappeared. The data reporting could be more robust, but I do believe this is coming.
Reason for choosing Heyday
Heyday is a local company from Montreal, as we are also based there, we tend to prefer locally based business partners whenever possible.
Guillaume
Farming, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2020
A key factor in our growth
We are Montreal-based indoor vertical farm than produces microgreens for the local foodservice industry year -round. -Every week we deliver freshly harvested product to over 50 establishment in downtown. -Integartion of Heyday Chat as enable to streamline and simplify order processing, which is extremely valua ble considering the highly-perishable nature of our product and the large amount of deliveries we make every week . -Without it, we would not have been able to experience a rapid growth while maintaining a direct sale strategy, which we consider a key competitive advantage in our B2B market.
PROSIncrease productivity by automating the ordering process while maintaining a personalized approach to customer service For our customer, simplify the restocking and respect of order deadline Facilitates customer awareness of new product launch; Facilitates customer feedbacks regarding service and product quality Increased value proposition of our indoor vertical farm concept we are developping As allowed to pursue sales growth through direct sale rather than third party distribution channels
CONSDashboard could be a bit more user-friendly, but overall there's not much reason to complain