Overall experience is excellent. We are able to handle our scheduling, payments, workout logging, and client information all under one platform. Additionally, our requests for support are dealt with in a timely manner.

Great platform and very customizable. Works well via mobile app, tablet, and desktop.

Our business functions differently than 99% of other fitness businesses so we need different features that aren't always available. However, the Exercise.com team has done a good job responding to our requests and developing new features at our request.

Love it

This software has a ton of customizable features that can help in all aspects of what we do, including scheduling and remote training!

Small bugs here and there but they always get it taken care of right away! They also keep improving the software with updates!

The customer experience has been great! Really appreciate the team and going above and beyond. They are super fast to respond. The platform just seems to be lacking in some areas.

Really want to love the product. We've had it for years. We received a large discount when we signed up which is helpful. I wish it were easier to use and integrated with more platforms. I will say that the customer support, [SENSITIVE CONTENT HIDDEN] specifically, helps make up for whatever the platform is lacking. My hope is that soon there are some key feature roll outs that make the experience much better. I'd also like to see more case studies/use cases. We understand it's not one size fits all which is great but having some type of framework to think about would be helpful.

It feels clunky could be the best way to describe it. With tech, we understand that not everything can be rolled out at once. I wish we had more freedom with processes and customizing to fit our specific needs. Sometimes the android isn't displaying the same as an apple or even the online platform which makes us a client look bad to our customers.

10/10. I’ve already recommended it to friends and colleagues because of the amazing customer service (S/O Sage!)

Sage, the exercise.com specialist that has been helping me with the process was amazing helpful, quick to follow up and professional.

Have not come across anything I don’t like yet

Wow! I am absolutely floored at all the capabilities of exercise.com. This platform literally changes my life and helps create better work/life balance. I have an Uber professional online presence that is so simple to use that even I can manage it. It’s the perfect all in one resource for managing my clients and programs and products.

I don’t know yet. I haven’t found problem yet.

Very disappointed after everything they promised. They made a hard push to get us to leave reviews before we were really using the software. It's the only explanation I can think of why they have such positive reviews. They sent me emails saying they were having a "contest" to see which rep can get the most positive reviews. I think they time this at a specific point in the relationship and leverage your relationship with your rep. It's smart, but sneaky.

My rep is nice and I think she has put forth a good effort. They created a decent app for us, but the usage is limited

The software is VERY clunky and not at all intuitive. It's very hard to find features that are hidden behind others. Overall it is very limited and unless you fit their specific structure and design it is inflexible. Titles and names of things have to remain what they have deemed. For example, everything must be labeled a "package" even if it's a single service. Employees must be "trainers" since you can't change titles. The company promised us a solution that didn't exist. I feel like it was a bait and switch. After months of using the software I still struggle to find certain features because they are in such an odd place. The "reports" are unreliable and inaccurate. If I run different reports for the same thing I get different numbers. There are no charts or graphs to view the data.

The support team is unbelievable. They go out of their way to get you up and running as quickly as possible. I’ve had multiple coaching calls with [SENSITIVE CONTENT] about the design of the app, how to use the software, and ways to tailor it to my business.

What I like most about the software is the automations. I feel that this software really does it all, you have all the apps that you need in one place, and one action can trigger multiple actions from accountability messages, to assessments, progress reports, scheduling, and payment collection.

There are a ton of features, so you have to spend some time upfront learning about each feature.

I liked that it allows me to roll out different programs to large numbers of people in an automated way. I also really like having a customer service rep that is always very quick to respond to any help that I need.

I do wish it could be more customized both in terms of how it looks and the layout.

So far, it has been amazing. While I am still fairly new to the system, I engage with it frequently and am constantly learning of all of the integrated features. The customer support team at Exercise.com has also been exceptional in helping me to understand all of the offerings of the platform.

Integration with our complex business model. The platform offers solutions for everything that we need (payment processing, programming, scheduling, assessments, video uploads, etc). I was pleasantly surprised to learn that we can have an all-in-one solution through exercise.com, especially after speaking to other companies that were not able to meet our requests.

As previously stated, our business model is a bit complex from a scheduling standpoint. We are currently working through this challenge, and while a solution has not yet been reached, I am confident that the team at exercise.com will come up with one!

Complete service from the moment we decided to go with them.

The team was very helpful, responsive, and involved in my migration.

We have not used it long enough for me to have found gaps yet.

so far we are extremely pleased

staff was extremely helpful in migrating information and helping us understand the new system.

So far we dont see anything, but we are only a month in.

I have had an amazing experience so far with Exercise.com, every questions I have it feels as if they are waiting on stand by. I have felt very supported in this journey and [SENSITIVE CONTENT HIDDEN] has made it very fluid and I am very apppreciative

I like how everything is all in one place, the schedule, appointment making, all the files for each of our athletes and all information/ assessments we completed will all be in one place. It is used friendly and so far I have felt very supported in my journey

Just trying to figure out how to get everything with the app up and running has been a little more challenging since I don't have a background in technology.

Exceptional team support — very responsive to emails and communication. Willing to hop on a call anytime.

Being able to customize the platform and the app in the way exercise.com lets you was already a huge win when we decided to make the switch from a big name competitor. The user side of the app is also a huge win (not just for membership but the programming).

Nothing yet. We are based in Canada so where was a bit of a hiccup in getting a few features to work payment wise.

Scaling my business, streamlining payment, booking, and delivery- all working well!

Exactly that, streamlined system for all buying, booking, and burning. The ability to coach through the app with assessment software brings client accountability up which drives results which is the life-blood of this business.

The exercise library could be made easier to organize- rather than having to go into each exercise have more global ability to apply muscle groups and organize in more broad fashion.

Great experience so far. I hope to continually grow with the platform.

I have been very impressed with the amount of service and response I get! [Sensitive Content ] has been great to work with! She understands my business and continually is teaching me how to get the most out of the platform to maximize my business and impact. My only regret is that I did not sign up sooner...

It does take a learning curve and some patience. Set it up properly the first time.

[SENSITIVE CONTENT HIDDEN] and the whole success TEAM at Exercise.com have gone above and beyond to help our company transition. The instruction has been great and when we had special needs they worked with us to customize our experience.

Its given us an app and an online platform

So far anything that has not met my needs the TEAM has worked with me to customize a solution.

The software is pretty user intuitive. The training staff & support team is extremely attentive and helpful. The App is great!

The integration took a very long time!!!

Mostly good. I wish I could send text notifications or app notifications to all my clients, for example, if an unexpected schedule change or closure popped up.

This is the first exercise programming software that actually saves me time and allows me to use template options with alternate exercise choices.

Some of the user functions are not intuitive and there are more steps in certain processes than necessary. I also don’t like the messaging function.

My overall experience with Exercise.com has been outstanding!

The product is easy to use, and the Exercise.com development team provides custom solutions to help us provide the highest quality service to our customers.

I love the product! I have been delighted with the product.

Our company has thoroughly enjoyed our process of building our app mainly due to the young ladies behind the Success team. Extremely helpful, responsive, and always pleasant to speak with during our zoom meetings.

The software allows our company to package and launch performance training programs in a very effective and convenient manner. We are able to utilize the many features to give our users and individualized experience to help better themselves off the court.

Mainly learning all of the features and tools is an experience in itself. It is a very complex software that has many features and learning said features is time consuming and tedious.

its been great so far

we just started converting our system from another software to exercise.com so far [SENSITIVE CONTENT] has been our support and go to for setup. she's been great! she explains everything thoroughly and always gives me a recording of how to when we are done. the process of set up has been pretty easy

its a learning curve: we have been with the same software company for 10 years; the con is more of trying to train our staff and clients on a new software program.

I like the software team a lot. I appreciate their communication!

Not a lot I don’t like, I do wish the weight room view we asked for was slightly more advanced.

[SENSITIVE CONTENT HIDDEN] has been so helpful and patient with me! So far, the experience has been great!

Thanks to exercise.com, my gym has seamlessly transitioned from a somewhat outdated management software to a comprehensive management solution. Exercise.com is not only making our customer experience smoother, but it has helped us streamline our services, saving us time and money. [SENSITIVE CONTENT HIDDEN] has done any excellent job with the onboarding process as well! She is so helpful and friendly!

I am old-fashion and would prefer to use paper and pencil to keep track of things. I just don't like technology in general. Fortunately, my gym has grown too big to continue doing things manually and I am thankful that I have the exercise.com team to help me update my approach to gym management.

This has been a GREAT experience! Continuing to build this relationship has allowed me to do a lot more things in person as well as online. Great choice if you choose to work with them! It is a great investment in my business.

I love that I can handle everything from my workouts to my schduling through one place. I use to use a few different softwares, but now I can just go to one place. HUGE time saver!

There are a couple little things I would change about how workouts are made in the back end, but that is more a reflection on my programming style. 99.999% of people would not have the same issue.