Management determines individual and team goals that will stretch staff to perform at a higher level. Snowfly is a fun way to incentivize staff to reach these goals and also allows for a fast and simple way to recognize staff when they reach the established goals. Overall, staff enjoy knowing what their goals are and earning recognition once the goals are reached. The ease of recognition can not be stressed enough!

Snowfly allows for immediate recognition of individuals as well as recognition of individual and team goals. Staff enjoy playing games and applying their winnings to their debit cards or purchasing gift cards. The Snowfly staff are always responsive to questions and open to suggestions!

The current games are not as engaging as the games on the previous platform. As an admin I find setting up quizzes and surveys more difficult than with the previous platform as well.

We have slowly been ramping up our engagement of users within the platform, and expect that to continue. We have been able to improve our quality and schedule accountability through running monthly targets, and it has assisted us to complete required trainings more timely as well as drive additional learning opportunities without needing to schedule them.

The ability to have users claim their rewards in a clear fashion, that assists in building the concept of what they did, and how they can repeat the behavior. Also: The ease of rewarding users with gift cards and the reporting that goes along with it. It is nice to know nothing needs to be done manually to get all of the paperwork to the appropriate areas to ensure we are compliant.

I would like more options to also gamify in a more competitive way, and I would also like more options for the social aspect of the platform between users, and their management as well. I would also like more options to customize the spotlight. Different ways to organize what pops first, second, etc. so they are always seeing variety of prizes and those most important to drive understanding and their experience.

Management is able to provide individualized recognition to employees in an easy manner.

Customer support has improved tremendously over the past year. The rep generally responds the same day if I email him with an issue. Also, he has also been very responsive to suggestions. Speed has improved as well. I like the Wiki news articles and overall the Ficentive debit card is working as intended. I also like the feature of being able to recognize a group of employees and I like being able to change mapping if our HR file has misinformation in it.

The software still freezes up or individuals cannot get into the site on occassion. The games just are not as fun as they were in the old platform. Graphics are not as smooth and selecting a token amount is different for each game. Token selection for some of the games is very touchy when you want to play an exact amount. When distributing rewards, there are too many popup's asking if you are sure you want to submit, some could be eliminated.

Snowfly's team has been exceptional. They respond quickly with any questions and proactively reach out if come across any potential speed bumps in our requests. This is extremely helpful as a new admin. They explained all of the features of the software and encouraged use of the features that our company has not taken advantage of yet.

It allows our organization to incentivize employees on the fly and create ad hoc contests to boost engagement, morale, etc. If there is an error in my upload, I get a nearly immediate email response detailing the error.

I have only been the administrator for one month, but I have not run into anything in the software that I would say that I dislike. Of course, like with anything, there can be improvements.

Before SnowFly we were handing out scratch tickets and gift cards which were very hard to track and manage. SnowFly allows managers to quickly tell us who needs additional points and we can deliver to our reps instantaneously.

Billing was originally cumbersome at the beginning, especially on the budgeting side of things as it's tracked monthly but not necessarily billed within the same time frame. Still much easier than our old method.