First and foremost, honest feedback is always appreciated. We truly value the customer's opinion and strive to improve our product and service daily. As a software-as-a-service company, customer success comes first. We thoughtfully evaluate the needs of every customer to ensure DigiFabster can provide a great ROI. In this case, we couldn't match a specific pricing process. However, it wasn't without effort. We did everything possible to adjust the software to a constantly changing environment (e.g., inconsistent historical pricing data). We learned a valuable lesson from this experience and in doing so revamped our entire onboarding process, allowing any shop to get set up with accurate pricing faster even if they don't currently have a defined pricing structure. With that said, we are proud to say that we have hundreds of successful customer experiences to share. We look forward to the opportunity to help shops adopt our new eCommerce platform to increase online sales revenue.

Replied February 2022