Too many to list.

We are a small business manufacturing and installing signs in Berkshire. ShopVOX is exactly what we need for our business. ShopVOX allows us to log and track all our customer interactions, manage their accounts and manage our internal workflows to ensure signage is manufactured and delivered on time and on spec. Our busy team are able to quickly and easily log sales leads, create and revise quotes, convert approved quotes to sales orders, create production workflows and raise sales invoices. Invoices can be exported from ShopVOX into our accounts at the click of a button. The team at ShopVOX are very helpful and the most impressive and valuable asset this company has is their ability to listen to customers and upgrade their software quickly to suit customers ever-changing needs. There have been numerous occasions when we have suggested a improvement and we've seen it go live within weeks. Keep up the good work ShopVOX!

Nothing at present, and whatever we don't like about the software is usually changed within weeks when we put a reasonable case to ShopVOX.

Because of my procrastination issue I'm going quite slow, but the software is excellent and it's forcing me to simplify all my products, services and processes . Besides that is SUPER ULTRA exciting to think that just a couple of clicks could get you a quote.

The features that continue being creative at customer request, and the way this software makes your business look as a strong, experienced and knowledgeable shop, and it has an integrated CRM

Only the error warning is not very specific of why it is happening or how to fix it.

None

I can't think of much. Truly, nothing good about it at all for our business. Perhaps this would work well for a small business with only a handful of products.

We've been using ShopVox for over 2 years now so we have a lot of (terrible) experience with this product. We have had nothing but trouble since using this program. It is not easy, it doesn't flow well, it doesn't make sense. They create problems and then make the fix a paid "feature." For example suddenly everything runs together even when you type it out in nice paragraphs. In order to not have this happen they say you must pay for this "feature." Unbelievable. The communication is horrible, not only language but just general understanding. They blame things constantly on a local server then will report an outage weeks later. It takes them months to fix seemingly simple things. When features they have don't work, they just say not to use it. Worst service I've ever had with any type of software. They corner you into using it since all your data is now in their "cloud" and who wants to start over with another software program yet again. We can't even build pricing, it simply doesn't work. It doesn't connect well with quickbooks, I can go on and on, it causes us more work than if we were to write this out by hand. WE have to manually price out everything because we're unable to successfully build pricing forms.

Overall, it's been a lot of work and very rewarding! Our account rep as well as all of the chat help has been amazing, very responsive and extremely helpful! Great customer service!

This software has been extremely helpful in streamlining every aspect of our company. From simplifying our communication with our customers, to our estimating process, design, production and accounting, everything works together so smoothly and I feel confident nothing is getting lost or forgotten about.

Not necessarily a con, but the set-up process took quite a while. However, now that everything is running 100%, patience during that process and taking the time to learn all of the functions is incredibly important.

ShopVox has cut down our time on quoting jobs, locating customer invoices and doing repeat jobs. We have gotten more effective at handling our orders and no one gets "missed" anymore.

I wanted software that was user friendly so that my staff would not feel intimidated during training and making the change over to a new system. This software was the most user-friendly I found and we had a ton of support when setting up by way of phone calls and emails to make sure we were navigating through effortlessly. The customer service, technical support, and just general attitude of all of the employees at ShopVox makes having their software a very pleasant experience.

The most challenging thing for our shop was entering our specific products and figuring out the pricing calculators.