Acquia DAM (Widen)

RATING:

4.4

(324)

About Acquia DAM (Widen)

Flexible and easy to use, Acquia DAM (Widen) helps brands manage and distribute assets across teams, tools, and channels. A highly configurable metadata schema provides powerful, business-specific search and workflow capabilities. Plus, AI-powered auto tagging makes assets instantly findable. Sync content across systems using the API or pre-built integrations with over 50 tools, from creative suites to project management. Product-based companies use Acquia DAM to build a unique 360ยบ view of their product content. It displays product associations and cascades parent level values to variants. Quick start implementation gets you up and running in two weeks. Acquia DAM is available standalone or as part of Acquia Digital Experience Platform (DXP). == Acquia DAM Consists of...
Build custom dashboards in the UI.

Acquia DAM (Widen) Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Acquia DAM (Widen)

1 - 5 of 324 Reviews

User Profile

David

Verified reviewer

Construction, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2017

Great customer service, early communication around big and small changes, the best DAM tool we use!

Reliability of asset storage, access anywhere, share multiple assets in many different outputs with ease.

PROS

It's the one place for all content to live and get shared out across multiple platforms. Support for project management (through Workflow) and creative implementation (through Adobe CC Connector) enhances our productivity and helps us get our jobs done faster.

CONS

The software seems sluggish and lags when you want it to go fast. File processing and scrolling through assets is where I've noticed this the most. The uploading process also needs to be cleaned up and more inviting to users.

Shelby

Computer Software, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Widen is a responsive and powerful DAM with bonus features and very attentive customer service

We are able to archive and distribute thousands of marketing assets to a global audience very efficiently and with a sufficient amount of protection and guidance about proper usage. Portals have allowed teams to communicate out about curated groups of assets and instructions with a single url which has helped their ability to promote the most valuable and up to date marketing assets.

PROS

Assets are served up quickly around the world and it is a very stable platform. When technical issues do arise, they are very communicative about their progress of solving the issue. I like the dedicated customer rep as well as access to new features and feedback through their Trello boards. I also like the ability to extract metadata from image IPTC metadata and map it to our custom fields.

CONS

I like the ability to create portals in order to highlight and add info to curated groups of assets, but there are some weaknesses in portal functionality and portal creation capabilities. It would be ideal to be able to create custom dashboards/homepage without extensive use of html. The current wysiwyg is extremely limited in design/layout capability. We'd like a better way for our users to be able to search for portals.

Reasons for switching to Acquia DAM (Widen)

AEM was not a "real" DAM. It was extremely slow and unreliable, and even with a large amount of customization, was not an acceptable DAM solution. Widen is heads and shoulders better than AEM in every possible sense of DAM--speed, reliability, customer service, admin perspective, user perspective--you name it!

kevin

1,001-5,000 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed August 2018

no one home

PROS

Nothing

CONS

I could not get any support at all. I was on a deadline and there was no one home to help fix a simple sign-in problem.

Anonymous

1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Widen Collective Is Your Digital Asset Filing Cabinet

IT's hard to to quantify the value this project brought to our organization-but it was incredible. We have reduced the amount of time spent looking for images, we have given access directly to our agency (reducing the number of emails back and forth requesting assets) and since partnering with Widen we've improved the quality of our assets. I would absolutely recommend Widen to any organization looking for a solution to a similar problem.

PROS

As someone who loves to have everything neatly organized and labeled, I really appreciated the ability to easily organize, categorize and tag all of my organization's digital assets. It's a daunting task-hundreds or thousands of images and video files, all had to be housed in a cloud in a manner that was intuitive and retrievable. Yet, Widen Collective helped me make that happen.

CONS

As with any software, there is a learning curve. But, Widen offers comprehensive training and excellent customer support. Don't let this hold you back!

Amanda

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

Reviewed June 2010

Widen has changed the way I work

Overall I would definitely recommend Widen to any company that has a large amount of photo files that they need to store and easily be able to send to others, either internally or externally.

PROS

Widen is a fairly easy and efficient way to store, archive, and distribute photographic files. In the year that I have been using Widen, it has changed the way I work. Now when I receive a request for a specific photo, I don't have to resize it and make sure it is the appropriate size to fit into an email. I just choose the file I want, send it to the recipient and they download it directly from the site instead of through e-mail. This is especially helpful to those who are always battling an in-box size limit! It has also made it easier to work off-site. Say I am out of the office on assignment or home sick. If I see a request come in, I can log onto Widen from anywhere and send the requests files out at any time! The search features also work great for us. Users throughout the university can now directly search for whatever type of photo they are looking for instead of requesting it through our department by phone or email.

CONS

Though I love Widen there have been a few minor issues we have encountered. The first is that it is a little hard to understand at the beginning. The back end of the program seems complicated to a new user. However, we have now figured everything out and so this really is no longer an issue for us. The other issue I sometimes run into is that the processing can be a bit slow. There are times when I upload my files and then cannot see the previews of my files for quite some time. This can be a problem when I am trying to identify people in the photograph to add their names to the keywords. The only way around this currently is to be patient and go work on something else for a while.