1CRM Software


 

1CRM is a cloud-based customer relationship management (CRM) solution that offers businesses features for managing sales, customer service and business operations. 1CRM combines a CRM system with order management feature to develop quotes, track orders, generate invoices and manage projects, resources, customer cases and human resources.

1CRM enables users to monitor sales pipelines and record a detailed history of interactions on leads, contacts and accounts and keep stakeholders up-to-date on accounts and informed on potential issues.

1CRM offers sales force automation, opportunity tracking, sales forecasting, calendar management, graphical dashboards, reporting and email integration. It integrates with third-party applications such as Google apps and Outlook. The QuickBooks Finance add-on module allows companies to gain a full view of their financial picture. Pricing is per user per month and is based on a number of accounts, targets and leads. Support is available through online forums, videos, phone and email.

 

1CRM - Book meeting
 
  • 1CRM - Book meeting
    Book meeting
  • 1CRM - Contact info
    Contact info
  • 1CRM - Contact list
    Contact list
  • 1CRM - Dashboard
    Dashboard
Supported Operating System(s):
Windows 7, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

52 Reviews of 1CRM

 

Start your review of 1CRM

Click to start
https://www.softwareadvice.com/crm/1crmsystemscorp-review/
Software Advice Reviews (27)
More Reviews (25)

Showing 1-20 of 27

Alin from Franconstruct
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

An easy to use CRM when you are a beginner

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use and start with. The support is fast, very professional and the price for a monthly plan is fair according to the features they offer.

Cons

The UI can more modern and some updates they offer seems rushed. Also the fact that they don't have an android application yet .

Review Source
 
 

Oliver from Pickle Software
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Reasonable CRM software for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a decent product but could be narrowed down more to the crm functions for the best usage for customers.

Pros

A range of functions are readily available for small to medium organisations. The quote creation and invoice functionalities are a superb development. user interface is friendly and inviting and most functions are available, finally the customer service and support was fairly fast to respond with a robust solution.

Cons

There is a possible information overload scenario for many colleagues waiting to happen. The crm has functions developed out of the scope leading to less attention to detail in the actual crm functionalities.

Review Source
 
 

Gilbert from Insurance
Specialty: Insurance
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

1CRM helped my business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The fact that I am able to view all correspondence with a client. From the very first email I send to a client to the last. If a new staff member starts, it is so easy for them to know the needs of a client and past transactions.

Cons

Look I wasn’t to happy with the dated look of the software. But ever since the new update I have been loving the Flex theme.

Review Source
 
 

Eduardo from Ultreia Comunicaciones S.L.
Specialty: Telecommunications
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Great software that covers a lot of situations

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Support is great. Questions are usually answered in a few hours. Updates work flawlessly. The developers are very fast at chasing bugs when they appear.

Pros

I like how it integrates a lot of business processes into a single program. Everything is linked and you get all your information easily. This is not only a CRM, but it is close to a full ERP. It adds invoicing, financials, service support and a ton of other features. I find it specially useful to add my own templates for documents and the way I can create a full module without needing to program. It has also added an API that you can use to integrate with external software.

Cons

Some areas are not as developed as others. Project management is a bit old, and it lacks some functionality that you can find in other software.

Review Source
 
 

Rickus from Information Technology and Services
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Solid, User Friendly and Great for non-technical people

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A Android App would be great!

Pros

Overall everything. The new version 8 is fast, clean and just beautiful! I love the fact that I can convert between modules. Makes manual processes a thing of the past.

Cons

Campaigns are a bit hard to use.
I see there is no Android App. ( That would be beneficial for some. )

Review Source
 
 

Jose from Rivera Corp.
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

good CRM, includes all the basics with focus in marketing, sales and customer support.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

A good CRM that is worth trying. It will help your business get managed better. It's not about the CRM tool itself but about the processes behind.

Pros

All the functionalities expected into a CRM tool. Modules for Sales, Marketing and Customer service. Updates are not frequent but when done, make a good difference. Pricing is right about every other CRM. There's an on-premise option for free (but no support) that can help a small business to understand the basics.

Cons

Not downsides for this product. it pretty much delivers what's offered. the CRM features are very straight-forward and pricing is comparable to all other options in the market. Having an exposed API is available in the advance option (the one that pays the most).

Review Source
 
 

Rushang from Akarsh Exports
Specialty: Advertising
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Reasonable CRM software for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

PRICE IS SUPERB, given the features they provide and usability. The campaign management and sales followup to marketing campaigns are really helpful for my business model. I am very satisfied with 1CRM and would strongly recommend it.

Pros

Firstly, extremely good price and really good quote and invoice functions included within this CRM. It is very well suited for small and slightly medium-sized organizations. The customer service was surprisingly really quick and helpful during the time of incorporation

Cons

I believe this is not a well confined CRM in the sense that's it too broad to be a CRM. It also includes Order Management, service and project management, which is really good but there should be an options to hide these features for the businesses that do not require this.

Review Source
 
 

Jose from Multi Comercial
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Excellent application, practical and useful

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Recommended for its simple platform and acceptable for many users. Recommended by me for small businesses

Cons

It is not customizable for the price you can not ask for more, but it is practical and simple for any user

Review Source
 
 

James from MSP Remote
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

1CRM is a great started CRM for a Service Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The Free Version and the Paid Versions you get everything you need in a CRM

Pros

Service Companies struggle with finding a CRM that can help them and there business and 1CRM does the job.

Cons

Cons are more of a personal preference I feel like the module editor should be included in every plan.

Review Source
 
 

Apple Jiene from Operations
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Easy and loaded with features

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The site is loaded with features. In fact, for the average person (IMO) it's overloaded and overcomplicated. You need to be fairly "techy" to know what half the stuff means and does. But it does appear to be rich in features. And it has a very basic app to go with it, which looked like it was a good work in progress.

Cons

Customer service. It appears if you have problems the only person to speak with is the company owner. so it appears it's almost a one man show. We had many issues and ultimately canceled our subscription soon after starting, but not without problems with the company, hassle, disputes, and poor communication.

Review Source
 
 

Sabrina from InstaFame Marketing
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Functional & Easy To Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very simple to use and the customer service representatives are very knowledgeable and helpful.

Pros

This CRM is simple to set up which is great for people who are not very tech-savvy. I like the available integrations for other systems we use on a daily basis. Definitely a great way to keep track of our clients.

Cons

The only negative I would say is there are some fields that I would like to be available inside the contacts.

Review Source
 
 

John from CPI
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

A lot of features and customizations are abundant but falls short

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like that it offers full project which allows the user to add and customize features. It also has the MS word mail feature which is convenient.

Cons

very poor customer service with minimal support. Seems to take forever to get a response. They seemed overwhelmed with inquiries.

Review Source
 
 

Terry from SOAPware, Inc.
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Best bang for your buck

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For the price you pay you might think you would get a less usable product but this is not the case. Same for customer service. You get the royal treatment for the peasant price!

Pros

Customer service is unparalleled. Willingness and ability to accomidate user requests is terrific...some function you wanted added? Just ask, 1CRM will likely have a solution for you quick. Low cost for all that you get.

Review Source
 
 

marcus from Incarta
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Amazing support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Flexible, easy to use stable and excellent support.
It is a well designed functional product with fantastic support

Pros

The support from the developers is unmatched in the market. It seems that they must monitor their email 24*7.
Easy to use, easy to customise. We have been using 1CRM for many years and credit it with having assisted us in building the business we have today.

Review Source
 
 

Hristo from Magnalabs
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Essential software if you want to build sustainable business.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Nice functionality.
Easy to learn how to use it.
Convinient for multiple users.
Easy to instal and maintain.

Cons

Could be more predictive.
I wish it could be freeware.
Could be more supportative.
Linking with accounting is essential.

Review Source
 
 

Viveka from VCS Software LTD.
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

1CRM for U

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall is recommended for startups especially.

Pros

An open source.It is user friendly.Does not holds your data.Customize it for each client separately.

Cons

Being an open source , I experience little problem with support. I many a times feel requirement of Updates/development.

Review Source
 
 

Suresh from New Age Caravans Pty Ltd
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

CRM is more customisable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We did not have to change our business process much to adapt to the software, instead the Software was flexible enough to fit our needs.

Cons

The UI is a bit old school, could be better with the generation. Also, at times the customer support is not readily available

 
 

Julian from Sky Blue Microsystems GmbH
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Over-complex product, terrible customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is an amateurish product cobbled together and presented under false pretenses about what it can do, and what you should expect. You cannot use this product if you have real customers, except perhaps some B2C who don't care. For B2B, don't waste your time even looking at it.

Pros

There is an attempt to integrate all aspects of CRM, EM, DM, etc into a single product, which is great - if it worked. It doesn't.

Cons

Unserious functionality that you are forced to include (can't suppress, or even edit out), that you simply can't present to a prospect or customer, very clunky functionality, sometimes excessively complex. "Support" is a scam whereby they just try to upsell you to a higher package (which doesn't solve the problems, btw - we tried) or expensive consulting hours. If you object, they cut you off completely, stonewalled.

 
 

Deborah from TWIA
Specialty: Insurance
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Great value for the features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great experiences with this application . Robust features.

Pros

Value for the money

 
 

Adrian from AB Tech
Specialty: Manufacturing

July 2016

July 2016

Quite good but test it carefully for your business flow

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Very good at producing the documents needed by an industrial vendor. Quotes to Sales Orders to Invoices to Packing Slips. Good built in product catalog.

Likes Least

Updates don't appear to be well tested. New problems show up on each update we have done. Does not support unit of measure (such as Each, Foot, Box, Spool, etc) except by modifying each item description.

Recommendations

Get a trial and test it relentlessly with your business model. Populate the accounts, vendors, catalog and test the functionality.

 
 
 
Showing 1-20 of 25

Rekha from Queensland Government
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Lightweight CRM with basic functionalities
Easy to use and manage
Some elements of mobile computing enabled

Cons

Integration with customer Analytics is not very good
Front end portal power would be added advantage

Review Source: GetApp
 

Julian from Sky Blue Microsystems GmbH
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Security certificate warning, basic lists inaccurate, clunky documents, HORRIBLE SUPPORT!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None. A net negative experience.

Pros

It was meant to be a SaaS all-in-one (financial, inventory, crm, etc), but had fundamental flaws and was essential unworkable - and support are rude and unhelpful.

Cons

We abandoned this software when we got a warning in our browser that the site was not safe. This is where we keep our critical business data, remember. Support? Ignore the warning and proceed. Really? That gives you an idea of how amateurish this software is, and how disdainful the company is, both their US hq and their German partner, Visual4 GmbH. Simple things like a list of countries, that you cannot add to, leaves off essentials like the UK and any variant (Britain, England, etc. Doesn't exist). The forms (orders, invoices, etc) were from the 80s and could not embed a logo properly (support didn't care - "try a square one". Um ... my logo is rectangular, even if your software doesn't like that), You can edit the forms, but the tool to do so is out of the 70s in terms of friendliness, and anyway there was only very limited functionality included anyway - all at an additional fee!!!

Review Source: Capterra
 

Fred from Avencis

November 2016

November 2016

Complete and flexible CRM at a great price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using IAH then 1CRM for years and it proved to be a very cost-effective, powerful solution for my business. Quality is good but support is great!

Pros

Richness of features
Customizations
Cost
Ability to run it on premises or as a service

Cons

Integration with 3rd party solutions (calendars...) could be easier and more robust

Review Source: Capterra
 

Terry from Bizblot Consulting

September 2016

September 2016

1CRM - Complete, cost effective and flexible CRM system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I looked at many CRM platforms for my small but rapidly growing business of 10 people. I opted to free trial three, of which one was 1CRM, I knew within the first day that this was the software my business needed. Instead of managing sales leads, orders, deliveries and employee project hours in different systems - I could do it all in one place. No more time wasted entering the same data over and over again. 1CRM was also the most cost effective platform, with each seat costing less than $30 per month - that was almost half the cost of the others with three times more functionality.

Pros

Flexibility, customization, easy to use

Review Source: Capterra
 

John from Mammoth Interactive INC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Simply the best CRM out there. Couldn't be happier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Amazing product. I have been using 1CRM for years and it was a great decision for my business. I love everything about it especially the quality and the cost.

Pros

The interface feels intuitive and the features are very robust. Every task feels organic and easy to use. Not to mention the cost is well below Salesforce or any other CRM that I was looking into.

Cons

I wish 1CRM had live chat integration. Currently I have to manually record any support requests or interactions I have on there, so it'd be nice if it could do that automatically. I also wish 1CRM had an Android App. They just came out with one for iOS, so I hope Android will follow!

Advice to Others

Use 1 CRM. It's the best CRM hands down.

Review Source: Capterra
 

bob

January 2016

January 2016

The best CRM solution !

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We found this CRM and incorporated into all aspects of our business from lead prospecting, service tickets, invoicing and quotes, email, project management and much much more. It was very easy to customize and their support team is one of the best I've dealt with from a CRM vendor

Pros

The variety and power of the different modules included.

Cons

Browser access from phone and tablet is good and looking forward to mobile apps coming online.

Review Source: GetApp
 

Ronny from Accolo
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2015

September 2015

Best CRM for Growing Businesses Hands Down!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I found 1CRM when I was looking for a new CRM solution for my business. Obviously I looked at other options such as Salesforce, Sugar, etc., but they all seemed to lack features. Salesforce really turned me off because of the lack of basic marketing automation features that I needed, and Sugar was a disaster of it's own.

1CRM has all of the features that I needed right out of the box, but also had a strong project management capability which allowed me to cut my costs further and provide that extra level of integration between my CRM and my project management tool.

Pros

Complete CRM with sales, marketing, service, and project management. Great support, updated UI, fast, and best value for cost.

Cons

None that I can think of. The team at 1CRM seems to address issues before they even ever become problems.

Review Source: GetApp
 

Larry

September 2015

September 2015

Beyond pure CRM!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I have used the cloud offering of 1CRM personally in my management consulting business. It is a great way of managing all the usual CRM kind of activities. Of greater testimony to this solution is its rollout at one of my clients. Initially implemented in Sales & Marketing for CRM functions it has proven so effective they have adopted 1CRM as their primary corporate information management system and are in the process rolling out most of its other functionality - it truly is a complete "small business management" system.

Pros

Comprehensive solution for virtually all aspects of a small/medium business
Ability to tailor modules without programming (Studio features)
Workflow & notifications capabilities provides excellent process control

Review Source: GetApp
 

Jacques from ALLOcloud
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2015

August 2015

Excellent business management app for the SMB segment

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We, at ALLOcloud.com, have been using 1CRM (was Info@hand when we started) for the last 8 years. We thoroughly benchmarked several web-based solutions (incl Sugar and SalesForce) and finally chose 1CRM. The main decision criteria were:
- 360° view of our business
- easy yet powerful customization
- possibilities to integrate with third party applications (telephony, accounting, portal, billing...)
- good support
We've been happy customers since. Just for reference, we host the product on our own servers

Pros

- 360° view of our business
- easy yet powerful customization
- possibilities to integrate with third party applications (telephony, accounting, portal, billing...)
- good support

Cons

- portal uses Joomla which we find quite old-fashion (would prefer Drupal)

Review Source: GetApp
 

Marcus

August 2015

August 2015

The best CRM solution we've found

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We are a small company selling our email marketing service, smartmessages.net, and we are also the UK 1CRM partner.

We started out using SalesForce, but quickly realised it was very limited and very expensive if we wanted to add the features we needed. We then turned to SugarCRM which solved most of the cost issue, but found it similarly restrictive, and also proved extremely unreliable. 1CRM was just what we wanted, providing all the features for a great price and without the unreliability, so we now use it for all our CRM needs. It worked so well for us that we became the UK partner for 1CRM in 2006, and so we use it to manage our 1CRM customers too!

We are especially keen on the invoicing and lead/opportunity pipeline, and make extensive use of the google apps integrations (we're all Mac & Linux based). The features introduced in the 1CRM Enterprise Edition have made it much more powerful and adaptable for our customers' needs.

It's shown itself to be scalable too - we have installations ranging from 2 users to 80 without any performance problems.

We have written a 1CRM extension to link it to Xero (an online accounting service), so we have an effective accounting integration too.

Pros

Everything's included - we've not needed to buy anything else
Self-hosting (we provide hosting for customers, so we prefer this route)
Fast
Reliable
Mobile sync
Joomla portal integration
Great support

Cons

Email marketing setup is quite complicated (though we are biased!)
More documentation needed
More integrations would be good

Review Source: GetApp
 

Terry

August 2015

August 2015

great value and productivity

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

hands down best value in software we have used and implemented. Straightforward set up and customization. The team has seamlessly integrated the tool into their daily work and increased productivity. Platform conformed to our needs as opposed to so many tools that require significant changes in workflow.

Review Source: GetApp
 

Paolo from Omnis Systems Ltd (UK)
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2015

August 2015

Not just a CRM

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We haven't been just selling 1CRM for many years but we have also used it to manage our sales processes and customer care as well. We believe that there isn't a better way to sell a product than to use it yourself and this is what we have done.

Pros

It just does what it says on the tin.

Cons

If it had a VAT report module many organisation may not even need an accounting package as most of what is required is available.

Review Source: GetApp
 

Xavier

August 2015

August 2015

Every new version, still better!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We are a reseller of 1CRM in Spain, but first at all, we were 1CRM users to manage our company. Customer Service and Joomla! integration was the keys to choose 1CRM. And also, for opportunities management, of course. Time to start with 1CRM: 1 day!! (we were 12 people!!).

Pros

Easy to use, perfect module integration (only need to add Accounting to have a full ERP), SOAP access and mobile access.

Cons

Accounting integration with other solutions.

Review Source: GetApp
 

Garett from Kewl Consulting Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2015

August 2015

Fantastic End to End CRM

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We found this CRM and incorporated into all aspects of our business from lead prospecting, service tickets, invoicing and quotes, email, project management and much much more. It was very easy to customize and their support team is one of the best I've dealt with from a CRM vendor

Pros

Easy to customize
Intuitive
Cost effective
Great support
Documentation and help files are extensive
Lots of integration

Review Source: GetApp
 

Mike

August 2015

August 2015

Modules are like a Swiss Army Knife for the Business

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We've used 1CRM for years are find it's broad set of included business modules covers the majority of uses a growing business has for a CRM.

Pros

The variety and power of the different modules included.

Cons

Browser access from phone and tablet is good and looking forward to mobile apps coming online/

Review Source: GetApp
 

Eduardo

April 2015

April 2015

Great software, great support

Product Quality

Product Quality
Quality

We have been using 1CRM at Ultreia Comunicaciones for a long time, sice it was called info@hand. We find it to be an invaluable help to help us deploy a workflow and stablish internal procedures. Although we do not use all of its features, the ones we use are strong and work flawlessly.

1CRM Corp, the people behind the software, have always given support and insight. Any important bug that happens is corrected in hours, and new versions are relased from time to time with more features, speed improvements and better look.

Pros

Feature complete. Most companies will be able to automatize their workflows using 1CRM. It is extremely customizable, both in views and the data schema. Graphics help to get the best information in a glimpse. Reports give you insight about your data. Everything is connected: a contact is linked to the account and the quote you sent... you can stick notes into any object (accounts, opportunities, quotes, invoices), so all your information will be available to any operator.

There is an extraordinary permission system that allows you to clearly sepparate roles in the company and block access to restricted areas depending on the role.

Last, but not least, you can now sync all your information with your smartphone, without having to rely on third party solutions, so your information is yours, and you can keep it away from search engines' eyes.

Cons

Project management is not the best module of this software. It is usable, but not as confortable as it could. A good insight in CRM deployment is recommended to get the best out of this fantastic software. You can do without it, but you will have to refine your deployment a lot of times.

Review Source: GetApp
 

Jacky Delias

August 2013

August 2013

Where has this been hiding?

Product Quality

Product Quality
Quality

This is a great product, and much needed in my business. I tried SalesForce and SugarCRM first, but they just didn't have all the features I needed, and were really expensive to maintain. 1CRM provides everything I need, increased productivity, and brought down my IT spending costs. Keep up the good work!

Review Source: GetApp
 

OldButCrafty

November 2012

November 2012

Huge Value for the Investment

Product Quality

Product Quality
Quality

When we found this System, we were amazed at the capabilities built into the System... far more features and functions... a true enterprise CRM for SMB for less than what you would pay for a copy of ACT! A bi-directional QuickBooks connector (for an added fee) and built-in Joomla connector to enable a self-service customer portal sealed the deal for us.

Review Source: GetApp
 

Bruce

November 2012

November 2012

Great Little Product

Product Quality

Product Quality
Quality

This is a great product. I set it up for a professional services company and found it to be comprehensive and robust, yet easy to use.

The people running this company are innovative, understand small and medium business, and are constantly adding new features and functionality.

Review Source: GetApp
 

happyuser77

November 2012

November 2012

excellent value

Product Quality

Product Quality
Quality

While we have not been using the application for very long, our entire team already agrees it is a very powerful tool. Info@hand is very user friendly, and provides an intuitive interface which is great for our "non-techie" team. The application is completely customizable and has allowed us to create a robust system that meets all of our users needs. Excellent value for our medium enterprise, best application we have deployed from a functional and value perspective.

Review Source: GetApp