360Alumni Software

4.71 / 5 (21)

About 360Alumni


360Alumni is a cloud-based customer relationship management (CRM) solution specializing in alumni management. Its goal is to facilitate alumni networking, communication and fundraising.

Key features of 360Alumni include an interactive map, alumni directory and a job board. Its fundraising capabilities also include turnkey crowdfunding, event planning and an email campaign manager. Users can promote their event, send invitations, provide participation visibility and allow alumni to share event details on social media.

360Alumni caters to university administrators and is targeted towards positions in departments such as career centers, dean’s offices, advancement offices, communications offices and alumni relations. It provides a forum for alumni to create groups for professional networking or chatting about personal interests.

360Alumni is priced annually, plus a one-time setup fee. It offers APIs for integration with other third-party applications. This solution is available only in the United States and Canada.



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Supported Operating System(s):

Web browser (OS agnostic)

21 Reviews of 360Alumni

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(16)

4 stars

(4)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 21 reviews

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December 2018

Natalia from Princeton in Asia

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

4.0

December 2018

Helpful team and Easy To Use

Pros

The customer service is excellent! The client success team at 360Alumni are attentive and supportive. I have a monthly call with 360Alumni team member who helps me think about how we can use the platform to achieve our goals. The whole team is eager to help clients (big and small) and always open to receiving feedback.

We have used the event feature to manage all types of events from a ticketed gala dinner to happy hours to group hikes to museum tours. I also like the Lists function which allows you to create static or dynamic lists of alumni and then easily send a message to everyone on that list. The Lists also sync with the email marketing platform My Emma (a great tool in its own right!), making it easy to send marketing-type emails to specific groups of alumni.

Cons

There are a number of bugs and technical issues on the platform which will arise, especially when new functions and features are added. However, I suppose this would be true to some extent on every platform.

April 2019

Corey from Golden Apple Foundation

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

WorkForce Multiplier !

I've enjoyed my time using the platform to help connect teachers around the state and the nation.

Pros

360 has turned from a provider to a thought partner as we have grown and expanded out alumni offerings and supports.

Cons

As of right now, I would like to see an improvement in the accessibility of automated tools with the email marketing system. As of right now, it's a bit heavy handed but it's not a deal breaker in the least bit.

Response from 360Alumni of

Replied April 2019

Hi Corey, thanks for the review! We've loved partnering with Golden Apple for the past four years. I'll check with Meg to make sure you and your team are well trained on the many automated tools in 360Alumni's integrated Emma email system, especially the ability to synchronize dynamic lists. As always, we'll update our product roadmap with anything else you need to be successful. We'll be in touch! - Christina Balotescu, Founder & CEO

December 2018

Lisa from Antelope Valley College

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Innovative and Always Improving Alumni Social Platform

360Alumni has allowed me to connect with alumni and establish our first alumni relations platform at our community college.

Pros

I mostly enjoy the clean and modern feel of the platform. The staff is always looking for ways to make improvements and stay current with changes in the industry.

Cons

There are some manual tasks when it comes to managing your records. But, that comes with any alumni platform you use. It is just th nature of the industry.

March 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

Great product for our alumni!

It was very easy to get 360Alumni up an running at Curtis. It has been even easier to make customizations and get tech support when needed. We have had a very positive experience with 360Alumni and hope to do so for a long time!

Pros

I like how inviting and friendly it looks, the UX is relatively simply. It accomplishes all that we need as a small school and so much more without taking away a lot of staff time.

Cons

Nothing about the software, it just takes a lot of time and effort to create activity and buy-in on these kinds of platforms, particularly with small schools.

August 2017

Basant from TempStaffing

Company Size: 201-500 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2017

Good way to connect

Pros

360Alumni is a very good product that has lots of potential to change the way alumni, college and employers connect each other.
The best thing is there practice to improve their product all the time and keep on reaching more and more alumni. Also now we have the option of contacting our alumni for donations with specified campaigns.

Cons

There are no such cons in this tool as they keep them self updated all the time but it is little bit Expensive.

December 2018

Grant from Orr Fellowship

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2018

360 Alumni Review

Overall it's been a great add to our organization and something I see us using for the foreseeable future. LinkedIn groups didn't work, Facebook was too informal, and every other platform was either too expensive or not feature rich enough. 360 makes a platform that is reachable in terms of cost while also giving tons of functionality that is needed.

Pros

I enjoy the ability to have everything our organization does with Alumni in one single location. It has been a huge benefit in giving our Alumni a place where they know they can to if they need information about what's currently happening or need to get in touch with a current member of the organization.

Cons

What I least like is the inability to know what I see as an Admin and what regular users see. This makes it difficult when updating different pieces of the platform or adding value to it. It would be great to understand what they see so there's not a break in communication with what we think is being translated and what isn't.

April 2019

Jonathan from The Master's University

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

April 2019

360Alumni is helpful, but better options are available for same price.

360Alumni is useful for alumni departments, but there are other software services that offer additional functionality for the same cost.

Pros

The ease of use in getting an alumni network started. People can easily create a profile, post jobs, post community events, RSVP for events, etc.

Cons

Additional functionality is not as robust as other software at this price point. Ultimately, we left because we would pay the same amount with another software that had the additional functionality.

October 2014

Oscar from Los Hermanos de Stanford

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

October 2014

Amazing Product for Student Organizations

We've been using 360Alumni for Los Hermanos de Stanford to help simplify and manage the data for our roughly 300 alumni member group. Before, we used an outdated spreadsheet to manage contacts and often it was incomplete. It was almost impossible to contact alumni with accurate information. With 360Alumni, we've been able to update our information and have an easy to use way to search them and their careers. In addition, their integrated emailing system has allowed us to contact all our alumni at once, simplifying our original process. We now have the option of contacting our alumni for donations with specified campaigns. Lastly, their integrated ticketing system allows us to sell tickets to events we may have in the future.

April 2018

Justine from The Catholic Foundation

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Functionality

5.0

April 2018

Perfect for connecting alumni

Pros

Program makes it very easy to connect alumni and employees to one another. It also provides the ability to connect via events and condenses the reaching out process.

Cons

I don't feel that the software has any cons. For some organizations, the price may be difficult, but for others it will suit their alumni management capacity.

November 2016

Dawn from Wheaton Academy

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

5 Stars for 360alumni!

I wholeheartedly recommend 360alumni. The customer service is exceptional. The platform is powerful and is constantly enhanced, often in response to requests and feedback from clients. Did I mention that the customer service is outstanding?? The staff at 360alumni are professional, responsive, and all-around great people!

Response from 360Alumni of

Replied November 2016

And we love working with Wheaton Academy! Thanks for all your great ideas and suggestions, Dawn. We always strive to deliver a fantastic customer experience, and we look forward to delivering on more of your wonderful ideas for engaging your alumni. -Christina Balotescu, CEO

October 2017

John from CPI

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

great tool for effective fundraising.

Pros

This product is great for helping us fund-raise and effectively utilize out pool of previous members and alumni.

Cons

Could use some better outreach features to help make it seem less templated and more tailored to the person.

February 2018

Jodus from Imbric-8

Company Size: 2-10 employees

Review Source