BNTouch Mortgage CRM
About BNTouch Mortgage CRM
BNTouch Mortgage CRM Pricing
BNTouch offers plans for mortgage companies of every size, starting from $165 for the Individual plan with an activation fee of $125. The plan contains a limit of 2,500 records and unlimited emails, campaigns, text, voice, and video marketing benefits. Pricing for the Team plan starts $95 per user per month with an activation fee of $95 per user. Contact BNTouch for pricing details for the Enterprise plan.
Starting price:
$165.00 per month
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for BNTouch Mortgage CRM
1 - 5 of 66 Reviews
Jeremy M.
Verified reviewer
Banking, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Mortgage Teams & BNTouch CRM
I am still using BNTouch so that has to amount for something. We expected to go to another crm 6 months down the line when new features opened up, but bntouch has everything we need and it continues to grow for us.
PROSBNTouch is an important part of my day. The system has availability for you to set up everything inside a crm where other companies have these features locked out. It is
CONSThere are way too many options to choose from. It took us a while to set up the system to work how we wanted it to. In comparison this is just as salesforce is with their software.
Reasons for switching to BNTouch Mortgage CRM
pipedrive is limited to its resources and its features. We needed a crm that had marketing automation, website building capabilities, email marketing, lead capture and nourish and much more and bntouch had that whereas pipedrive did not.
Jeff
Banking, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Great Product
I have been using BNTouch for 5 years and it is simple to use and has so many features that help you keep track of your marketing and staying in touch by tasks, email video and text. I have fund no cons using this software and the support is fantastic, if you need a CRM for your mortgage business BNTouch is the best choice.
CONSNo Cons the software is easy to use and the support is great
Reasons for switching to BNTouch Mortgage CRM
Easy of use and many add on's and the support is great
Dan
Financial Services, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2024
Lots of functionality poor execution
Clunky. Dated. Old tech. Hard to search. No keywords. Finicky. Buggy.
PROSThis crm is clunky at best. It is not visually appealing, dashboard does not aid sales process, hard to searxh and manage contacts and pipelines. All kinds of functionality and low low low ease of use.
CONSOverly complicated and lots of hidden info. Hard to search. App absolutely sucks. Seriously, as if it was made in 1999. It has near zero functionality. Hire 20 current and accomplished makers of apps and start over entirely. It should have 95% of the functionality as the desktop. Currently it has 2%.
Reasons for switching to BNTouch Mortgage CRM
Forced to do so or I would not.............
Ben
Real Estate, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2023
Ben Yost Review of BNTouch
It is geared for Mortgage industry and ease of use
CONSNot very robust compared to other CRM - lacks a lot of features
CHief
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed March 2021
HORRIBLE Crashes literally weekly!!!
Horrible. Poor customer service. The system glitches and crashes all the time.
PROSI do like what it is SUPPOSED to do. And I like it WHEN it works. The unfortunate truth is that the system literally crashes weekly.
CONSThe system is always glitching, crashing and their customer service does not exist. You think your email and text messages are being sent to clients, leads, prospects. But in reality, they aren't. When you call for service there is always some excuse. This goes on repeatedly. Ask them to waive your monthly fee, or reduce it for poor service, nope. You get to pay full price for a product/service that underperforms repeatedly. The challenge is, finding another CRM once you are used to using their system. If you are looking for a mortgage CRM, TRUST ME... look elsewhere! We just lost a $7,800 commission today because we thought we were communicating with a client via text. Just to find out, they were not being sent out! Go elsewhere, you will be much happier... and treated with real customer service.
Reason for choosing BNTouch Mortgage CRM
On the surface, it appears to be good. Sadly, The reality is a different story.
Vendor Response
Hi Chief, Thank you for being a client of BNTouch, and taking the time to submit a review. We would like the opportunity to talk and investigate your feedback further. We've attempted to contact you regarding these issues, and we'd greatly appreciate it if you'd contact us at support@bntouch.com or 888-971-1117 at your earliest convenience. We're confident that we can assist you with getting the most out of your CRM, with hopes of a favorable resolution.
Replied September 2021
