Chat.io Software


 

Chat.io is a cloud-based online chat tool suitable for businesses of all sizes. It features integration with user websites and Facebook pages, application configuration capabilities and more.

Users can implement chat.io with multiple websites or Facebook pages. If a client contacts a business using Facebook Messenger, users can respond through chat.io. Users can also configure canned responses with predictive text suggestions, which chat.io can automatically suggest to agents. Customer question history is saved in the application, and over time repeat questions can be used to create automated responses.

Chat.io also offers an application marketplace with user-created plugins for the tool. Users can publish their applications and plugins to the marketplace and sell them to other users. APIs and webhooks configure the application to suit an organization’s needs.

Pricing is per user per month. Support is offered through live chat and over the phone.

 

Chat.io - Chats
 
  • Chat.io - Chats
    Chats
  • Chat.io - Filters
    Filters
  • Chat.io - Settings
    Settings
  • Chat.io - Canned responses
    Canned responses
  • Chat.io - Installation
    Installation
  • Chat.io - Download applications
    Download applications
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

9 Reviews of Chat.io

Showing 1-9 of 9

 

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August 2018

August 2018

Simple but powerful

Ease-of-use

Functionality

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Value for Money

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Pros

Chat is easy to use after the first few minutes, they have amazing customer service and a great widget that works well.

Cons

The app is simple, more features will proved a better experience

Review Source: Capterra
 


August 2018

August 2018

Every site needs a chat... use this one

Ease-of-use

Functionality

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Value

Excellent solution. It's worth the money!

Pros

Tried several other solutions and ended up with Chat.io for a few of my websites

Cons

Can get a little expensive, if price could be adjusted it would be great!

Review Source: Capterra
 

Maciej from Axwave Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Very reliable, and extensible chat

Ease-of-use

Functionality

Product Quality

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Value for Money

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Fast and reliable customer feedback and sales closing.

Pros

As a developer I love it's flexibility and real time feel. The API is very clear and well documented. It is great engineering work.

Cons

No Linux desktop app yet. But this is first product which allows me to fix it myself by using their API!

Review Source: Capterra
 

Blazej from Startup Makers

March 2018

March 2018

Blown away by the idea and execution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Pros

A perfectly complete live chat for websites that can be infinitely extended. There's a development platform built into it.

Cons

This is developer-oriented which for many can be a huge plus. On its own it may be underwhelming and requires a bit of figuring out at first.

Review Source: Capterra
 

Kristine from HR.ge
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Perfect Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
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Pros

Its interface is easy to use and can be customized adapting to your needs as well as intuitive. The tool gives us advice on its use regularly. Online 24/7

Cons

Honestly, I cannot even imagine what disadvantages such a program might have, because all functions work well, all messages come instantly

Review Source: Capterra
 

Rafal from Science.Fund

March 2018

March 2018

Never been easier to communicate with your clients!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Simple, value for money product which meets requirements for Small Medium Business - if you need easy to use but still powerful tool - it is for you.

Cons

Not for corporate clients. If you are looking for multi-function product with HIPPA standard, overloaded with extra possibilities - It is not for you.

Review Source: Capterra
 

nuki from Baumarket
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Very easy livechat software

Ease-of-use

Functionality

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Value for Money

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Pros

First of all i like the price, then i like 24/7 service and they always help me. Easy to integrate to facebook page.

Cons

I like everything. I work already three months but have not found any issues or problems. All the best.

Review Source: Capterra
 

Roy from Baumarket
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Best live chat solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Chat.io allows our customers to easily contact us. easy to set up and user friendliness for customers.

Cons

I like everything, support is perfect, they help me in everything and for the price, it is cheap. Good Job

Review Source: Capterra
 

Mehak

August 2018

August 2018

Ease-of-use
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Support
Source: GetApp