Chatra Software


 

Chatra is a cloud-based live chat platform aimed at small businesses and e-commerce retailers. The solution helps users to increase online sales and conversions. It enables businesses to wait for customer to ask a question or initiate an automatic conversation with all the visitors.

Chatra offers a group chat functionality that enables different employees and account or product specialists to cooperate together in the same chat window. They can also provide customers with the expertise and information they need, without needing to transfer the chat or ask the customer to wait. Group chat can be used as a training tool, giving new employees hands-on practice while under the supervision of more experienced employees.

Other features of Chatra include read receipts, notifications, chat notes, multi-lingual chat widget, offline messaging, dashboard, file transfer and more. The solution also offers integration with Google Analytics that helps users to analyze data on the basis of various events.  It provide options to customize the look and feel of the live chat experience.

Services are offered on per agent per month subscription basis. Support is available via email and through live chat.

 

Chatra - Live chat
 
  • Chatra - Live chat
    Live chat
  • Chatra - My queue
    My queue
  • Chatra - Your account
    Your account
  • Chatra - Landing page greeting
    Landing page greeting
  • Chatra - User profile
    User profile
  • Chatra - Devices
    Devices
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

247 Reviews of Chatra

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Dawn from Everything Dawn Bakery Candle Treats
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Great To Have But

Ease-of-use

Functionality

Product Quality

Value for Money

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Value

Chatra helps me to communicate with my customers on the spot. Sometimes that results in sales, but usually, for me, it gives me the ability to build a rapport with my customers by being there and giving info when they need it.

Pros

I like that the software allows you to integrate with Shopify and Facebook Messenger. The integrations allow me to be able to see the pages that my customers are exploring in my online shop and be proactive with a chat to offer help if the customer appears to be stuck. It also gives me the ability to see which blog post the customer is reading and offer to answer any questions.

Cons

The operations were a little confusing. I wasn't quite sure if the cost for Pro was for an admin and one agent or if the admin was the one agent. There are additional charges for more than one agent, but the platform was not very clear about whether the 1 agent included, was for an agent outside of the admin. It was a bit annoying.

Review Source: Capterra
 

ana from Sweet Lisbon
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Basic chat program

Ease-of-use

Functionality

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Value for Money

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Pros

The software is basic, but for a small business website is more than enough. Great value.

Cons

On the free version you can't put yourself offline automatically.

Review Source: Capterra
 


December 2018

December 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support
Pros

Chatra is easy to use at a reasonable price. You can talk to more than one customer at a time!

Cons

Sometimes notifications get lost in the mix.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: December 2018

December 2018

 

Thanks for the feedback!

 


December 2018

December 2018

We love chatting with Chatra!

Ease-of-use

Functionality

Product Quality

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Chat has really helped us be more available to customers without always having to be tied up on the phone. We love it!

Pros

Our support team has loved having a chat option in our software. It has cut down a lot on the phone calls we receive and it helps us answer our customers' questions immediately, with the option to ask questions and follow up as necessary. Our customers have also expressed that they really like having the chat feature on our website. We can have multiple team members available at one time, have chats assigned to different chat teams or have different tags depending on where the chat originated in our system. It has been great!

Cons

The only think I can think of is that it sometimes crashes (using the browser version).

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: December 2018

December 2018

 

Thank you!

 


December 2018

December 2018

Chatra increases your communication with clients

Ease-of-use

Functionality

Product Quality

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Pros

Chatra works really well when it comes to collecting feedback and increasing your sales.

Cons

We didn't necessarily not like anything about this software -- we just found that we didn't use it as frequently as we thought we would.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: December 2018

December 2018

 

Thanks for the feedback!

 


November 2018

November 2018

Tested over Intercom and much cheaper!

Ease-of-use

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Pros

We tested this over Intercom and were wsurprised to love it so much considering I love Intercom. This is cheaper too and we get more customer engagement c. You can have a chat with more than 1 person which is nice and we got great feedback from the customers, seems like they really like it.

Cons

Our sales didn't go up as much as we wanted but that was also expectedat the beginning...

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: December 2018

December 2018

 

Thanks for the review!

 

Regina from DGL GROUP
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Chatra

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
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Quality
Pros

Easy to use, accessible directly from email, and super affordable

Cons

I do not have any cons to report at this time

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: December 2018

December 2018

 

Thanks for the feedback, Regina!

 

Tal from C&Berg
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Easily relay info to customers :)

Ease-of-use

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Pros

My team can see chats and escalate them easily to other team members. Works with ease!

Cons

Have had a few issues with the missing messages

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: November 2018

November 2018

 

Thanks for the review, Tal! As for the missing messages - could you send us more details to support@chatra.io?

 


November 2018

November 2018

Realtime feedback from those who matter the most

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Support

I use this program in my smaller ventures. This has allowed me to rapidly improve on my projects/websites in comparison. As I mentioned above, email takes time to write up and sift through, and replies aren't ever instant. When chatting you can get thorough feedback and all questions answered right up front. Extremely valuable tool for growing your website/business.

Pros

Real time chat rather than having to sift through cumbersome emails rapidly increasing the feedback process and allowing you to make the changes the customer would like to see on the fly. Simplicity of use for myself and any employee who has access. Free option available albeit only 1 customer at a time, which allows you to see if the program has value for you.

Cons

Nothing in particular that I've experienced to this point.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: November 2018

November 2018

 

Thanks for the review!

 


November 2018

November 2018

It's pretty good!

Ease-of-use

Functionality

Product Quality

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Value for Money

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Support

Used it for a while, then switched to another tool...

Pros

It's a pretty good tool for communicating with customers.

Cons

The UI isn't as good as competitors, but it gets the job done. Sometime, I did not receive notifications that someone has sent me a message.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: November 2018

November 2018

 

Thanks for the review! Could you send us more details about your problems with notifications to support@chatra.io? You can also tell us what you don't like about our UI. We take feedback seriously because it gives us ideas on how we can improve.

 

Barbara from Angel Cross Design Co
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Good For Performers And Artists

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

It's good for artistic clients who do talks or shows on webcam via their websites.

Cons

Customer service leaves something to be desired.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: November 2018

November 2018

 

Thanks for the review, Barbara! Did you have a negative experience while contacting our support team? Could you tell me more about it?

 


November 2018

November 2018

Chatra helped improve my site via customers feedback

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

There was a lot I could do on one of my website after installing Chatra, helped improve my site via customers feedback hence I was able to gather leads and improve sales too.

Cons

The automated messaging function was quite difficult for me at first, but with time I got to understand it.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: November 2018

November 2018

 

Thanks for the feedback! We'll try to make the automatic triggers feature more clear and easy to use.

 

Jessica from Freelancer- Self employed
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Chatter and Communicate

Ease-of-use

Functionality

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It has helped our communication very well and helping our customers.

Pros

Best CRM system that I have found so far. It has helped increase our customer engagement.

Cons

It was slow at first, but I have gotten the hang if it.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: November 2018

November 2018

 

Thank you, Jessica!

 

Jared from Marketing & Advertising
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Great tool to chat with customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

Love being able to chat witch customers in real time. You can close more sales and get more leads much faster!

Cons

The free version doesn't allow you to save replies. It is a free version though and the paid is very cheap.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: November 2018

November 2018

 

Thanks for the feedback, Jared!

 

Ashly from RightVows Technologies
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

A good tool to increase user conversion

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Support

We have sussessufly managed to overcome our customer issues by live char using Chatra.

Pros

Chatra is a great tool to increase the chance of converting a user into paid one. We are using Chatra on one of our products and we are really happy with, Chatra helps to chat with our customers easily and know their issues and concerns. A live chat with the customers is made through Chatra

Cons

The main issue is that they don't have an app for the admins or the support agents, all are done on the web side only.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: November 2018

November 2018

 

Thanks for the review, Ashly! We have desktop and mobile apps, you can get them here: https://chatra.io/apps/

 

Pedro from Unilever
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Very good chat solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Support

It was really good, only used he paid version during the trial period but then I kept using the free version,

Pros

They have a free version of the software that has enough functionality to allow a SMB to use it on their site to do customer support. Really easy to integrate through Google Tag manager making it simple even if you don't have technical knowledge. Also allows you to setup business hours and then has a log. Also it has a mobile app.

Cons

On the free version only one user is allowed at the same time and also it lack a lot of integrations with other tools. In the case they leave you missed messages the interface could be better.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: November 2018

November 2018

 

Thanks for the feedback, Pedro!

 

Douglas from Testudo LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Haven't used it much yet, but the setup was a breeze

Ease-of-use

Functionality

Product Quality

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Pros

The setup was very easy. The online guide was accurate, & I wasn't left trying to figure out any unexpected hurdles.

Cons

I haven't used it all that much yet, so I don't have any cons at this time.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: November 2018

November 2018

 

Thanks for the review, Douglas! Hope you'll enjoy using Chatra!

 

Jeremy from CS LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Works great but doesn't offer anything different

Ease-of-use

Functionality

Product Quality

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Pros

Quick to install, and the interface is easy to use. Decent free plan available as well.

Cons

Nothing unique compared to the dozens of other livechat apps out there.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: November 2018

November 2018

 

Thanks for the review, Jeremy!

 

Amanda from Amanda
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

charta

Ease-of-use

Functionality

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Value for Money

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Value for Money
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Support

All good!

Pros

the functions are great , you can do the most you want

Cons

the layout feels a bit boring and old..

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: November 2018

November 2018

 

Thanks for the feedback, Amanda! And sorry for the delayed response. We plan to redesign Chatra in the future, so hopefully it will not feel boring then :)

 

Jeffrey from Sisel Int'l.
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Better Communication

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
Value
Support

If you need to implement chat, try Chatra first.

Pros

Our company has struggled with communication (we're a bit outdated), but Chatra changed the game for us. Immediate responses, no hold time (for the phones), canned responses, and no neglected customers. We see the chats when they pop up and don't lose track of conversations. It's awesome!

Cons

We haven't run into anything yet that's been a deal breaker. It's a great tool and we love it.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: November 2018

November 2018

 

Thanks a lot for the review, Jeffrey! And sorry for the late reply.