All Lofty Reviews

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Ali

Restaurants, 2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed November 2023

Chime An Organizational Necessity.

User Profile

Mary

Verified reviewer

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Serious Realtors' CRM

Works equally as well for single Realtors as Teams. Incorporates everything you need to works with clients including texting, emailing and calls inside the software. It's really a one-stop-shop for my real estate business.

PROS

Totally Realtor centric . If you have a team it has a Team Dashboard showing how many leads and how effectively they are being handled. Includes goals, easy to read analytics and property search for buyers and sellers. Chime also set up my website - now has a 'coming soon' feature for listings that is so easy to use. Great customer support, super responsive and helpful.

CONS

It's many amazing features means you have to learn the product, but Chime makes it much easier as there is a 'Show me how' instruction that walks you through whatever it is you're trying to do, step-by-step. Love it!

Ali

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

CHIME is the best CRM

Chime is an awesome CRM it beats out all the competitors with its integrations and consistent updates and improvements.

PROS

The lead management and system integrations are unmatched.

CONS

Chime tends to crash after every update. There is always a new glitch and support is not helpful.

Reasons for switching to Lofty

Integrations and utility was better at CHIME.

Stacy

Real Estate, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

1

Reviewed April 2023

Multi-IDX integration does not work. I did not try one IDX, as I belong to 4 MLS's

Rarely can you talk with customer service. It is like they do not understand as they will send back a message the problem has been fixed, but it has not been fixed. Major problems with market reports, areas, format on mobile phones, multi-MLS IDX searches. Not worth your time or money.

PROS

CRM appears to be good, but with the IDX and website problems, your customers will never use the website.

CONS

The IDX and website problems go on and on . . . Customer service is fairly responsive, but they never follow through, they seem to never really understand the problem, even after I spend hours sending examples, videos, screen shots, and more to help them understand. I spent over $5000. (12 months) on my dime trying to work with Chime to fix the problems. It plain does not work. You will lose all customers from your site as it does not work as advertised, confuses customers, and once they realize it, they never come back.

Reason for choosing Lofty

They said the website would work with multiple IDX MLS's. It does not work correctly with multiple IDX MLS's. I spent 60 hours and over $5000. of monthly fees trying to get it to work and finally gave up. CAUTION: Almost impossible to cancel, they will keep referring you to a cancellation procedure online that does not work. You are not allowed to talk with anyone in the billing department. I had to cancel my credit card to stop the monthly charges.

Heather

Hospitality, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

User Friendliness

Im very impressed and chime is now widely accepted and I can use it with many other apps by link. Or seperate by routing vs card. I really am pleased and its now my primary.

PROS

Its a breeze. Anything you need to accomplish is right there and easy to find. No searching thru drop downs to find answers or functions. Its super secure, I had an app linked that was hacked. Chime was safe and had no attempt.

CONS

I was not sure it was real at first but I tried it out of necessity and did the download. I have no cons, its easy, secure and you can modify any and all notifications.

Reason for choosing Lofty

Chime is now widely accepted and the options for me as the user are simple, even now as they are becoming an industry powerhouse.

Joseph

Real Estate, 10,000+ employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Chime CRM and IDX Website

This CRM/Website is giving me complete control over my database and engagement with clients and leads.

PROS

I really like the ease of use and support to from CHime to onboard with their CRM and Website. Chime was very responsive and made sure that my onboarding went smooth. I really like the website and the tools to engage leads to convert.

CONS

None at this point. I really dont have anything negative to say about Chime. It has really taken my business to the next level.

Reasons for switching to Lofty

Reliability of the software is why I switched away from KvCore.

kim

Real Estate, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2024

Problematic Scam

PROS

Nothing. There has not been a single positive moment since signing up with LOFTY.COM

CONS

Lofty seems to be falling apart. Unfortunately, I signed up for lofty with the expectation that they will offer everything that the sales person told me they would. When I was not satisfied after the first couple of weeks it seemed to get worse. My expressing my dissatisfaction only led to them becoming less willing to help are evasive of my attempts to contact them for support. I never received a response from their support team despite multiple attempts to contact. The person who was supposed to be assigned to my account wasn't responding to media email but then started texting me through multiple different and random numbers. Finally, after asking for cancellation multiple times, I was threatened with the "you signed a one year contract that is legally binding" despite their inadequacies in making any effort to help me actually use the database. Unfortunately, lofty has required me to contact my attorney to move forward with a solution that doesn't include my dumping thousands of dollars into a system that doesn't work. I would highly recommend against this company.

Michele

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed September 2019

Chime is worth it if you use it

Overall, Chime has been a good CRM. I find that not many people in are area are using Chime and it gives us a heads up in our market.

PROS

I like the ease of use. About 75% of the leads are willing to talk to us. Chime makes it cold calling easy, we know the people who are registered on our Chime site are interested in learning their house value or interested in purchasing a place. Makes calling easier.

CONS

There is some data that we are not able to export with out requesting it from our account executive. Such as partial seller leads. Sometimes the leads coming in are way outside of our set range. For instance, we are in MA and the leads are for FL.

Billee

Real Estate, 1 employee

Used daily for less than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2018

Real Estate CRM and website

PROS

User friendly, professional looking landing pages, CRM, & other tools to grow your business. Ability to send mass emails which appear personal.

CONS

Ad spend is a little high for the quality of the leads you receive, but I have found that to be the norm with most internet leads.

Anonymous

2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed August 2022

One of the best CRM software

PROS

It's has digital marketing tools and AI powered automation. I like the software too because it's helps in streaming sales funnels

CONS

I have not seen any fault or back drop with the use of this very software, so for now I don't have any reservations about the software yet.

Anonymous

51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed December 2019

Chime review

Overall, I’ve had a good experience with Chime.

PROS

I really like the app. It’s easy to use and I really like the design of it and my debit card. I was able to get approved for an account easily.

CONS

Hopefully, it’ll have a feature where you can add money from another card like PayPal does. Otherwise, I have no complaints.

Gary

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed January 2020

Chime is long of features-very few work

We have been throught no fewer than 7 or 8 success managers. I had t quit working it so I could finally go get some sales.

PROS

Smart plans-after one year, will not automatically start. Do no move to next plan as designed. Importation was terrible. On boarding we had hundreds of hours trying to get it to work. We have had 4 "success" managers in the past 7 weeks. Does not work as they say. I can honestly say, we have spent over $5500 on Chime monthly fees, and hundreds of hours. Not responsible for one sale. In fact, i can say that they have slowed my business. I DO NOT RECOMMEND YET. I have not given up, but I should have.

CONS

EXTREMELY FEATURE RICH AND YOU DO NOT HAVE ANY IDEA IF THEY WORK OR NOT...or worse, are they currently working?

Reason for choosing Lofty

THe sales buy promised it would work. It has not worked at all so far. Way to feature rich and there are a tone of bugs.

Reasons for switching to Lofty

I hated kunversion, but it actually worked and I wish I had never left it. Chime has never worked.

Yesselky

Real Estate, 1 employee

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed July 2023

Run stay away

PROS

The worst customer service I have ever experience. 3 agents couldn’t turn on my AI and the system is not user friendly. Good luck getting support on the phone they rush you off and say I have another call and they say click the ? to the right and it will show you tutorials. I watched a few and had questions but had to wait another 4 days to get someone on the phone to be rushed off again. The worst company! Stay away it’s a waste of money

Reasons for switching to Lofty

I needed AI

Ndongmbu

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2021

Chime Review

It's a wonderful experience especially with small scale companies that helps not only in transactions but also in communication.

PROS

Chime software is easy to assess. It has no Hidden fees attached to transactions and transactions are really fast. Also if you make a mistake you account will not be easily freezed unlike others

CONS

Chime has high deposit fees for cash deposition which sometimes makes things difficult

Jordan

Construction, 501-1,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Chime Banking

PROS

Chime banking is very easy to use. Download the software on Google play and sign up for your bank account. It takes only a few minutes to sign up. Banking is free. Checking and savings. If you need to do direct deposit they've got this available for you right away as well. Customer support is available, free and easy to use. They send you notifications and text alerts to notify you of your account being used and if your account is used in a unfamiliar way, they will notify you of this as well to ensure their is no one accessing your bank information.

CONS

The least thing I'd say I like about Chime is there is no banking local where I can go into a bank and do my banking if I so choice to.

Molly

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed November 2018

Excellent for my busy day

We like the redesign, but don't love that it isn't as easy to quickly view someone's smart plans.

PROS

I love that I can leave the office and leave my assistant with the ability to see all conversations and client history in order to pick up anywhere I leave off. Chime is great for seamless contact and helping to remember the details on everyone.

CONS

It would be great if to be able to sort lists of contacts by date added. The tags feature also does not seem incredibly helpful without the ability to view all tags at a glance when looking at a list view of the clients.

Michael

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2023

Worst CRM in the biz

Terrible. I've had many, many problems and customer support is awful to deal with. They are terrible about getting back to me, all but impossible to reach, and not able to fix problems, even at a basic level. Stay away from this CRM

PROS

Not one thing. It offers basic functionality but the customer support is so bad, nothing is worth it.

CONS

Customer support is by far, without a doubt, the absolute WORST I have ever experienced.

Reasons for switching to Lofty

not sure; i should have stayed

Shawn

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2017

Simple and easy to use

Easy to use, powerful and the efficient

PROS

Very easy and straightforward CRM. I am a single user in our company and wanted a CRM to get started and this was the perfect cost efficient one for basic needs. Haven't explored all the functionalities yet though.

CONS

No built in transaction management part, needs connect with other vendors. At present I can find BrokerMint integrated, but I think it's best to connect more.

User Profile

Juan

Verified reviewer

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

Definitely a great tool to have.

Reminders! My follow up was horrible. I am still working on it and this is definitely a big help.

PROS

What I like most about this software is the fact that it's an all in one tool. Lead gen, CRM, mass e-mailer.

CONS

That I am unable to integrate my Yahoo account. That is probably the only con I have to say about this product.

Anonymous

11-50 employees

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed July 2023

do not get chime

horrible. don't do it

CONS

i don't like anything about chime. the phone number on the back of my card routed me to a MEDICARE service. I said I was calling about CHIME, they said it was a glich.... I don't want my money in a GLICH. done. Just get a local Credit Union.

User Profile

Brian

Verified reviewer

Real Estate, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2022

Chime real estate CRM review

Overall, very pleased. The annual cost is well worth it. would recommend to my colleagues .

PROS

I like most the lead generation, activity tracking. The dashboard is great to keep an eye on activity.

CONS

Sometimes on my android device screen gets garbled, I dont know if its a software problem or my phone settings.

John

Real Estate, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed February 2020

Run do not walk

Very disappointed. Was told I could cancel at any time but can not get them to stop billing me.

PROS

Initial uploading seemed to be very customer service oriented.

CONS

Received leads daily but have a high suspicion that none of them were legit. Did not receive one response from the leads. When I made the decision to cancel they have given me the run around and have charged me 2 extra months despite asking to cancel.

Tamra

Real Estate, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2017

Great Experience

PROS

They were very helpful getting everything set up and it has been super helpful as my company and client base are growing.

CONS

There are a few categories that I wish it had that would be helpful. But for now I keep that information in the notes section but would like to have a place to keep it so that I don't have to scroll through the notes to find it.

John

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed June 2017

Website looks good but not seeing the leads I hoped for

PROS

Website looks good but wanted to see leads that I am not seeing not sure what more I should do would like a call from chime checking on progress but it hasn't happened

CONS

Seems ok to me not enough leads though not sure what more I should do would like chime to follow up and see how things are going but that's not happened

Candice

Photography, 1 employee

Used less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed June 2021

Pleased Customer

PROS

The ease of it all. The mobile app and all ots features esp the ability to lock your card

CONS

Nothing ready pretty satisfied with chime

Reasons for switching to Lofty

Better

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