GoToAssist Software


 

GoToAssist by Citrix is a cloud-based remote support, service desk and mobile device support solution. It helps businesses to route service requests and prioritize them based on the service department’s parameters.

GoToAssist includes ticketing and incident management system that helps users in managing repetitive form filling. It allows the creation of custom task macros, which can automate commonly repeated tasks.

Agents and customers can add formatting to service requests and attach supplemental documents to help clarify the request. This solution also features an incident management system that’s able to detect recurring issues and suggest methods to address them.

GoToAssist includes a knowledge management center. In addition to making the information service desk operators need to close tickets at hand, it can also be used as the core of a customer-facing self-service resource channel. Services are offered on a monthly subscription basis.

 

GoToAssist - Remote support
 
  • GoToAssist - Remote support
    Remote support
  • GoToAssist - Live support
    Live support
  • GoToAssist - Support
    Support
  • GoToAssist - Invite customer
    Invite customer
  • GoToAssist - Organize machines
    Organize machines
  • GoToAssist - Inventory
    Inventory
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

101 Reviews of GoToAssist

 

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Software Advice Reviews (23)
More Reviews (78)

Showing 1-20 of 23

John from Eco Interiors Ltd.
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

One of the most user-friendly remote desktop platforms I've encountered.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- It is very easy to setup and configure across our entire company.
- Simple interface allows for quick and easy connection to remote computers. This is very handy when we have a team member in the field with a problem that we need to troubleshoot.

Cons

- It's pricey, their subscription model definitely works for larger companies, unfortunately this doesn't work as a viable solution long term for us.
- I've noticed that once when I updated the software, it didn't take and caused a bug that forced me to uninstall and reinstall the program.

Review Source
 
 

Steve from Carpentry, Interior Design
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Use it all the time, super easy

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We just updated our ERP software and did a lot of remote training and trouble shooting and our technicians use this software. It was easy to download, install and use!

Cons

I cannot think of any problems we encountered using this software to help us long distance with our techinicians.

Review Source
 
 

Brandon from Eco Interiors Ltd.
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Fantastic IT resource for companies without an IT professional/department

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

We use an external IT support company which uses GoToAssist. If we ever run into an issue, they are able to quickly connect to any of our computers and troubleshoot the problem, whether the computer is attended on our side or not. We can also track all connections to ensure that connections are only being made when needed.

Cons

Connection times can be slow. We can see the support team trying to establish a connection, however it appears to be a latency issue on occasion. It's not clear if this is a connection issue (on either side) or a software bug.

Review Source
 
 

Karen from Eco Interiors Ltd.
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Easy to setup and configure as an end-user

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I use GoToAssist on the recommendation from our IT contractor, and it's easy to setup and turn-on when I need remote assistance.

Cons

I have nothing negative to say about this software. As an end-user, I receive support from our IT contractor and this is the support software they use.

Review Source
 
 

Anthony from Eposnow LLC
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

GoToAssist Overall Positive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Can remote onto customers windows based systems and assist with issues with ease. no issues with program once connected

Cons

Cannot remote onto a customers IOS device, I know this is asking alot but would be the cherry on top for customer service.

Review Source
 
 

Shawn from Eco Interiors Ltd.
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Easy to get help when I need it.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

If I have an issue with my computer, our IT contractor can remotely connect in and solve the problem effortlessly with no restriction on system admin access.

Cons

No issues from me! When our IT contractor connects to help solve the problem, the connection is quick and he's able to get in and solve the problem quickly.

Review Source
 
 

Chris from Eco Interiors Ltd.
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Really helpful for companies with outsourced IT

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We are a small company without an in house IT department. Our IT contractor raves about GoToAssist for remote access and troubleshooting. It certainly saves us some headaches when we need support to resolve software issues.

Cons

No cons come to mind as an end user who utilizes this to receive support. Our IT contractor highly recommended GoToAssist and we certainly take their recommendation seriously.

Review Source
 
 

Stuart from Zon Engineering Inc.
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great for remote IT support

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Our team is located all over the province, and our IT team member works from home in a different city. GoToAssist allows us to remotely connect to screenshare and setup remote support sessions when I run into an issue.

Cons

I sometimes just pick up the phone and call him while we're in a support session as the audio quality can be choppy occasionally.

Review Source
 
 

Mohit from Punjab Markfed
Specialty: Agriculture
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

One of the best IT support toolset

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Using since last 4 years, ideal in offering customized IT support environment in an organization. Best solution for remotely accesing Computers and servers for troubleshooting and support purpose. Further ideal for organizing small training (one on one or with multiple users) with desktop/client screen sharing feature . Must have for IT Support team.

Cons

Slow network response time (Occasionally) and sometime remote system become unresponsive after long use. Apart from this no problem faced till now.

Review Source
 
 

Peter from Zon Engineering Inc.
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

GoToAssist is a GoTo remote assistance program.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I use GoToAssist for remote access and troubleshooting of our company computers as we have employees in several geographic locations. GoToAssist is easy to setup and I can easily instruct employees on how to let me access their system. It has all the features I would expect of a remote assistance program.

Cons

I really don't have any negatives to say about this program. It does everything I need it too and I can quickly and effortlessly access remote computers for troubleshooting.

Review Source
 
 

Ryan from Zon Engineering Inc.
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

GoToAssist is a fantastic IT resource for our team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Our IT department has raved about GoToAssist since deploying it at our company. The price per month is very valuable when we don't need a lot of licenses/concurrent connections. Citrix's customer support is fantastic as well.

Cons

The connection has dropped several teams when I've been receiving support from our IT team, though that could be due to our internet connection as much as a software issue.

Review Source
 
 

Francis from LA County Counsel
Specialty: Public Sector
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2018

June 2018

GoToAssist Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

GoToAssist by Citrix is a cloud-based remote support and mobile device support solution. The service is easy to set up, and fast and comfortable to use; anyone with some troubleshooting skills can provide assistance in minutes. It's an excellent solution for companies looking for inexpensive remote IT support.

Pros

This software product has a easy to use GUI. It allows to connect to remote devices. It also allows to do screen sharing and remote control the devices. Moreover, it also allows to share or transfer files. It is very intuitive and cloud based application. There is also recording feature included in this product.

Cons

It is not a cheap software. It is a subscription based application. It could be difficult for non-computer savvy or normal average users.

Review Source
 
 

Michael from The Spur Group
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Makes it easy for our IT team to manage issues across locations

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use, easy to rollout to multiple locations, makes it easy for a small IT team to leverage resources and manage over 150 employees

Cons

Difficult for the average user to understand what is going on with this software. Needs some hand holding from the IT team.

Review Source
 
 

Jen from Quantum Business Solutions, LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

GoToAssist - Not Bad

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Nice to be on a call with others and share screens
Nice that controls can be set as to who has permission to use mouse

Cons

A bit clumsy for the set up for a laymen. Overall, other than that, it's pretty easy to use and there isn't anything really bad I can say about this software

Review Source
 
 

Luke from Coe Cosntruction
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Using GoTo has made things much easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Does exactly what it's designed to do.

Pros

I like the easy access, and the ability to link in my team without a huge amount of headache. GoTo has done a great job of streamlining the process and keeping it simple enough for everyone to learn it quickly.

Cons

Not the fastest program, and we've had some issues with login and some issues with dropped connections. Not frequent, but often enough that its worth mentioning.

Review Source
 
 

Carl from Day & Zimmermann
Specialty: Energy
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2018

January 2018

Excellent Remote SupportTool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

GoToAssist is very easy to use and enable us to remotely assist our end users. It gives us the ability to screen share, and even take control where necessary. We can share files, apply patches, and do any other kind of support necessary. Our company has end users scattered throughout the country, and this tool allows me to easily access and support them no matter where they are.

Cons

The only possible con is that it is a little more expensive than some of the competitors out there, but considering the reliability we have had with it, I cannot complain about that.

Review Source
 
 

Tim from Jones-Hamilton Co.
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

GoToAssist

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Honestly, there are too many free options of this type of software out there to pay for this type of software without some game changing features, and they just don't exist here.

Pros

As advertised, it allows us to see and take control of our users' machines remotely. Brand labeled website for users to ask for assistance (from our internal team).

Cons

Stupid password restrictions that need to be dealt with immediately or you'll be frustrated as your password expires on you non-stop. It has issues if the person you're connecting to doesn't have a pretty good connection speed. There are times when it will randomly take away my ability to click on anything, and I'll be forced to just talk the user through the clicks.

Review Source
 
 

Luke from Coe Construction
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Awesome way to remote desktop

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Used for IT mostly, and some meetings. The interface is great, and the warning popup helps know what's going on. The built in the chat window is fantastic.

Cons

Had it set to open on startup, and has crashed the machine a few times, but I believe that was due to the age of my computer at the time. I've also had it give me pop-up notifications that were annoying.

 
 

Gregory from Gregory G Miller Photography
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Disappearing password file??

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I can only relay on my experience. I had gotoassist clean up my computer. In the process a text file of all my logins and passwords disappeared. Fortunately the passwords were encrypted and there was a backup on a separate drive, but it begged the question why did that particular file disappear. In a follow up conversation with the company supervisor he tried to tell me the text file never existed. I've referenced that file for over 10 years. I have no idea how he would come to that conclusion. I'm now changing all my logins and passwords.

 
 

Miguel from Arroyo Vista
Specialty: Healthcare / Medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

IT Tools made easy with GoToAssist

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

GoToAssist is a solid product. It can't get any easier when remotely providing support. Being a user for 2 years, I sometimes take for granted how much easier it's gotten. We use to use VNC, Teamviewer and Join.me, however, started having issues when a product marked as Free then was no longer free, or how another product is just not safe to have in your network. With GoToAssist you get the ease of use for both the person providing support and the person receiving support. Although it's not free if you are a Non-Profit there are ways to significantly reduce the price by half on a yearly subscription.

Pros

Ease of Use
Intuitive
Offers other built-in tools

Cons

Retail Price a little high compared to other free products

 
 
 
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Showing 1-20 of 78


December 2018

December 2018

Lifesaver when you are out of the office

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I am the only IT guy in a company of about 50 users and this is a lifesaver when I am out of the office or across the campus. Setup the unattended and you can also do updates on single machines remotely.

Cons

Sometimes the unattended function shows offline and you have to try for a while to get it on. Most of the time it comes on, but sometimes it will not.

Review Source: Capterra
 

Shae from nFocus Solutions
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Premier Desktop Remote-in Application

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Quick and easy to learn with minimal to no learning curve for new users. Same goes for end-users when working with clients. Easy to navigate and open several sessions allowing a single user to simultaneously remote into multiple computers.

This product has been integral in troubleshooting issues for clients, updating our software solutions remotely, looking at computers specs and watching client daily operations to allow for effective communication.

Cons

No cons to report at this time. As I'm always looking to reduce costs, I regularly look at other vendors. I have not been able to find a comparable product at a lower price point. As such, we will be sticking with GoTo Assist for the foreseeable future.

Review Source: Capterra
 

Marianna from entertainment
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Easy to use!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Great! Super easy and convenient.

Pros

My office has constantly been having an issue with our installed doorbell and about every week, I have to call customer support and have them fix it. Since the doorbell is synced with our wifi, the only way customer support can help me is if they connect with my computer. They send me a code for GoToAssist and connect within seconds. They quickly fix what needs to be fixed and move on. It's very convenient and I don't have to do anything. They can just come in, get it done, then leave.

Cons

I have no complaints about this program at all. The only thing that I have an issue with is not knowing what exactly the other end can do when they connect with my computer. Can they save anything from my computer without me knowing? I'm sure all of this info is in the software information and I haven't read it but I have privacy issues and always worry about people logging onto my computer.

Review Source: Capterra
 

Diane from Credit Bureau Services Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

GoTo Assist

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Very easy to use and and does the job well.

Cons

Have not found anything did not like about this software.

Review Source: Capterra
 

Michael from Tier 1 Consulting
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Simple footprint, Trusted Citrix platform. Easy for customers.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

This has my recommendation because of the overall quality, like i mentioned before it has a super small footprint for client, and they do not need any real technical knowledge to initiate the support. I have tried with some of my own family, you know that computer illiterate aunty we all have. Yes, even her found going to a website address straight forward enough. Speed and technical infrastructure of this platform keeps me an avid user.

Pros

I love the easy way you can initiate support with a client, just by pointing the to the simple www.fastsupport.com website. Nothing more they need to do and you can be, screen sharing, full control or even file sharing for troubleshooting and remote desktop. There is even an unattended support and the ability to run multiple instances simultaneously form a technician perspective. I have always used this infrastructure and as a customer focused business, this is professional and great value.

Cons

There are many competing products, so some clients don't like to have multiple remote desktop software installed for their personal needs, then their professional outsourcing. The only thing this is missing is some form of VoIP in the basic plans.

Review Source: Capterra
 

Tony from MD-Reports
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Works reliably.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Works reliably.
Works through most firewalled hospitals and medical centers.
Able to keep persistent connection for remote access.
Able to transfer files through remote connection

Cons

There is some lag while controlling the remote screen. Transferring file through remote connection can sometimes get slow.

Review Source: Capterra
 


October 2018

October 2018

RESCUE ASSIST

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

A tool that I use on a daily basis to help troubleshoot with clients. Easy to work through and take over screens.

Cons

Could be a little more user-friendly and easier to locate some of it's features.

Review Source: Capterra
 


October 2018

October 2018

Learning Curve but Stable Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We heavily use this product on a day to day basis, and I have to say, it's very stable. I can count on it to work every time, which is very important when we are trying to get on an angry client's screen. The unattended access feature is easy to set up and easy to access.

Cons

It's weird but there is no clear way to log on and off the desktop application. When setting up a new user and testing their account I had to cancel the tool multiple times from the task manager to get a login screen. The learning curve is a little high, takes a little bit of time to get use to the features and how to use them. I also wish more than one person can enter an unattended session from the unattended access point.

Review Source: Capterra
 


October 2018

October 2018

GoToAssist can be helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like GoToAssist because it's usually easy to use and has a clear user interface.

Cons

There are just too many other competitors with similar software and more features than GoToAssist.

Review Source: Capterra
 

Matthew from CoreCommerce
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Quick and Easy screen-sharing!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Regardless of the client's display be it an old PC or even a newer Mac, I'm able to view their content and resolve / explain issues quite easily.

Pros

It is very easy to provide clients with a URL and the screen-share session is up in less than 2 minutes. This makes troubleshooting client's computers very quick and painless.

Cons

The GUI is a bit dated in comparison to some of the competition.

Review Source: Capterra
 

JAMIE from Garrett and Associates
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

GoToAssist Got me Where i was headed

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

it's pretty simple and straight forward on the linking to/from the remote connection.
ive never had lag time unlike other software where you remote in

Cons

i don't have any complaints. we use this semi-regularly with our software providers

Review Source: Capterra
 

Jax from Bonsai
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Good Ad Hoc Remote Access

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

It's probably the easiest of all the ad hoc remote support programs I use, at least for the clients. It has the fewest prerequisites (basically just a working browser) and performs well. It doesn't cost too much and is quite flexible if you want to use it for unattended access as well.

Pros

It's easy to set up with clients that have all but the oldest computers. It works smoothly, and unlike other remote access software we use, keeps sessions between restarts!

Cons

The biggest issue I run into is having to give administrator permission on the client end to change some settings, which is annoying that it has to be done on the other end even if I have an administrator login.

Review Source: Capterra
 


October 2018

October 2018

Easy Remote Screenshare

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Able to send a quick email link or direct a remote user to a website and provide support key to share the screen.

Cons

Difficulty to add multiple users to the screenshare.

Review Source: Capterra
 

Jordan from EPISCenter
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Great for remote support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Allowed our team to provide remote support to client around the state.

Pros

Easy to use and install. Allow for great remote support.

Cons

Licenses can get pricey after a few users.

Review Source: Capterra
 


September 2018

September 2018

GoToAssist - when you really need help!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

When you're in a technical bind, this software makes life so much easier by allowing access to your computer when you need assistance. It is so much easier to allow someone to make the changes themselves, rather than try to guide over the phone or through some other communication means.

Cons

I have yet to find a con using this software.

Review Source: Capterra
 

Cameron from Gleeds USA
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2018

September 2018

Standard Remote Support

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

This is the daily-used software for assisting remote users with any issues. Its easy for the users to follow/allow access, which is very useful with some of the technically-challenged users.

Pros

Ease of use - even users without good computer knowledge are able to use it

Cons

Occasionally hangs/lags - likely to do with user internet speeds

Review Source: Capterra
 


September 2018

September 2018

Great for Remote Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have saved mileage on my cars and OT but add these for remote support.

Pros

Easy to install on my retail machines across the state. Convenient to log in and troublehsoot issues.

Cons

Licenses can get expensive once you need more than a couple.

Review Source: Capterra
 

MELISSA from US SECURITY ASSOCIATES INC
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

LOVE THIS FEATURE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

FANTASTIC

Pros

This is fantastic for needing immediate remote help. We can log in with our credentials and add the reason we need help and it will assign our "case" to the appropriate department who can then remote into my computer and fix whatever my issues are. There is a chat option on there as well so you can communicate with whomever is helping you. Great product and very easy to use.

Cons

I dont have any cons on this product so far.

Review Source: Capterra
 

Marshall from Chadwell Supply
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

Excellent Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great program. Would recommend to other companies looking for remote assistance software.

Pros

We use GoToAssist everyday for remote support to our branch offices all over the United States. It works great for us. The ability to remote into any machine we need to and control, monitor or install software/updates makes this software a life saver.

Cons

Better support for mobile devices. We use a lot of iPads out in the field and would love to be able to remote in and grab information or troubleshoot issues for the non technical sales reps.

Review Source: Capterra
 


August 2018

August 2018

Go-To-Assist is the best remote desktop solution for our business

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I've used Go-To-Assist for over four years and it has been a great experience. The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session. Restarting a customer's machine has been very useful because of the ability to reconnect the session. Highly recommended A+++

Cons

I wish GoToAssist had the ability to capture and store screenshots, rather than using an external 3rd party tool, This would provide a repository that would be easily accessible for reference.

Review Source: Capterra
 
 
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