GoToAssist Software


 

GoToAssist by Citrix is a cloud-based remote support, service desk and mobile device support solution. It helps businesses to route service requests and prioritize them based on the service department’s parameters.

GoToAssist includes ticketing and incident management system that helps users in managing repetitive form filling. It allows the creation of custom task macros, which can automate commonly repeated tasks.

Agents and customers can add formatting to service requests and attach supplemental documents to help clarify the request. This solution also features an incident management system that’s able to detect recurring issues and suggest methods to address them.

GoToAssist includes a knowledge management center. In addition to making the information service desk operators need to close tickets at hand, it can also be used as the core of a customer-facing self-service resource channel. Services are offered on a monthly subscription basis.

 

GoToAssist - Remote support
 
  • GoToAssist - Remote support
    Remote support
  • GoToAssist - Live support
    Live support
  • GoToAssist - Support
    Support
  • GoToAssist - Invite customer
    Invite customer
  • GoToAssist - Organize machines
    Organize machines
  • GoToAssist - Inventory
    Inventory
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

87 Reviews of GoToAssist

 

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Software Advice Reviews (18)
More Reviews (69)

Showing 1-18 of 18

Shawn from Eco Interiors Ltd.
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Easy to get help when I need it.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

If I have an issue with my computer, our IT contractor can remotely connect in and solve the problem effortlessly with no restriction on system admin access.

Cons

No issues from me! When our IT contractor connects to help solve the problem, the connection is quick and he's able to get in and solve the problem quickly.

Review Source
 
 

Chris from Eco Interiors Ltd.
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Really helpful for companies with outsourced IT

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We are a small company without an in house IT department. Our IT contractor raves about GoToAssist for remote access and troubleshooting. It certainly saves us some headaches when we need support to resolve software issues.

Cons

No cons come to mind as an end user who utilizes this to receive support. Our IT contractor highly recommended GoToAssist and we certainly take their recommendation seriously.

Review Source
 
 

Stuart from Zon Engineering Inc.
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great for remote IT support

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Our team is located all over the province, and our IT team member works from home in a different city. GoToAssist allows us to remotely connect to screenshare and setup remote support sessions when I run into an issue.

Cons

I sometimes just pick up the phone and call him while we're in a support session as the audio quality can be choppy occasionally.

Review Source
 
 

Mohit from Punjab Markfed
Specialty: Agriculture
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

One of the best IT support toolset

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Using since last 4 years, ideal in offering customized IT support environment in an organization. Best solution for remotely accesing Computers and servers for troubleshooting and support purpose. Further ideal for organizing small training (one on one or with multiple users) with desktop/client screen sharing feature . Must have for IT Support team.

Cons

Slow network response time (Occasionally) and sometime remote system become unresponsive after long use. Apart from this no problem faced till now.

Review Source
 
 

Peter from Zon Engineering Inc.
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

GoToAssist is a GoTo remote assistance program.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I use GoToAssist for remote access and troubleshooting of our company computers as we have employees in several geographic locations. GoToAssist is easy to setup and I can easily instruct employees on how to let me access their system. It has all the features I would expect of a remote assistance program.

Cons

I really don't have any negatives to say about this program. It does everything I need it too and I can quickly and effortlessly access remote computers for troubleshooting.

Review Source
 
 

Ryan from Zon Engineering Inc.
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

GoToAssist is a fantastic IT resource for our team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Our IT department has raved about GoToAssist since deploying it at our company. The price per month is very valuable when we don't need a lot of licenses/concurrent connections. Citrix's customer support is fantastic as well.

Cons

The connection has dropped several teams when I've been receiving support from our IT team, though that could be due to our internet connection as much as a software issue.

Review Source
 
 

Francis from LA County Counsel
Specialty: Public Sector
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2018

June 2018

GoToAssist Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

GoToAssist by Citrix is a cloud-based remote support and mobile device support solution. The service is easy to set up, and fast and comfortable to use; anyone with some troubleshooting skills can provide assistance in minutes. It's an excellent solution for companies looking for inexpensive remote IT support.

Pros

This software product has a easy to use GUI. It allows to connect to remote devices. It also allows to do screen sharing and remote control the devices. Moreover, it also allows to share or transfer files. It is very intuitive and cloud based application. There is also recording feature included in this product.

Cons

It is not a cheap software. It is a subscription based application. It could be difficult for non-computer savvy or normal average users.

Review Source
 
 

Michael from The Spur Group
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Makes it easy for our IT team to manage issues across locations

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use, easy to rollout to multiple locations, makes it easy for a small IT team to leverage resources and manage over 150 employees

Cons

Difficult for the average user to understand what is going on with this software. Needs some hand holding from the IT team.

Review Source
 
 

Jen from Quantum Business Solutions, LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

GoToAssist - Not Bad

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Nice to be on a call with others and share screens
Nice that controls can be set as to who has permission to use mouse

Cons

A bit clumsy for the set up for a laymen. Overall, other than that, it's pretty easy to use and there isn't anything really bad I can say about this software

Review Source
 
 

Luke from Coe Cosntruction
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Using GoTo has made things much easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Does exactly what it's designed to do.

Pros

I like the easy access, and the ability to link in my team without a huge amount of headache. GoTo has done a great job of streamlining the process and keeping it simple enough for everyone to learn it quickly.

Cons

Not the fastest program, and we've had some issues with login and some issues with dropped connections. Not frequent, but often enough that its worth mentioning.

Review Source
 
 

Carl from Day & Zimmermann
Specialty: Energy
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2018

January 2018

Excellent Remote SupportTool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

GoToAssist is very easy to use and enable us to remotely assist our end users. It gives us the ability to screen share, and even take control where necessary. We can share files, apply patches, and do any other kind of support necessary. Our company has end users scattered throughout the country, and this tool allows me to easily access and support them no matter where they are.

Cons

The only possible con is that it is a little more expensive than some of the competitors out there, but considering the reliability we have had with it, I cannot complain about that.

Review Source
 
 

Tim from Jones-Hamilton Co.
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

GoToAssist

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Honestly, there are too many free options of this type of software out there to pay for this type of software without some game changing features, and they just don't exist here.

Pros

As advertised, it allows us to see and take control of our users' machines remotely. Brand labeled website for users to ask for assistance (from our internal team).

Cons

Stupid password restrictions that need to be dealt with immediately or you'll be frustrated as your password expires on you non-stop. It has issues if the person you're connecting to doesn't have a pretty good connection speed. There are times when it will randomly take away my ability to click on anything, and I'll be forced to just talk the user through the clicks.

Review Source
 
 

Luke from Coe Construction
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Awesome way to remote desktop

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Used for IT mostly, and some meetings. The interface is great, and the warning popup helps know what's going on. The built in the chat window is fantastic.

Cons

Had it set to open on startup, and has crashed the machine a few times, but I believe that was due to the age of my computer at the time. I've also had it give me pop-up notifications that were annoying.

 
 

Gregory from Gregory G Miller Photography
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Disappearing password file??

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I can only relay on my experience. I had gotoassist clean up my computer. In the process a text file of all my logins and passwords disappeared. Fortunately the passwords were encrypted and there was a backup on a separate drive, but it begged the question why did that particular file disappear. In a follow up conversation with the company supervisor he tried to tell me the text file never existed. I've referenced that file for over 10 years. I have no idea how he would come to that conclusion. I'm now changing all my logins and passwords.

 
 

Miguel from Arroyo Vista
Specialty: Healthcare / Medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

IT Tools made easy with GoToAssist

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

GoToAssist is a solid product. It can't get any easier when remotely providing support. Being a user for 2 years, I sometimes take for granted how much easier it's gotten. We use to use VNC, Teamviewer and Join.me, however, started having issues when a product marked as Free then was no longer free, or how another product is just not safe to have in your network. With GoToAssist you get the ease of use for both the person providing support and the person receiving support. Although it's not free if you are a Non-Profit there are ways to significantly reduce the price by half on a yearly subscription.

Pros

Ease of Use
Intuitive
Offers other built-in tools

Cons

Retail Price a little high compared to other free products

 
 

Gary from Codding Consulting
Specialty: Software / IT

August 2016

August 2016

GoToAssist

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Easy to use and easy to connect to friends I help with their issues. I have a few older folk who own computers but aren't too savvy and it is easy to get them to download the file and run the GoToAssist setup.

Likes Least

Need to be able to get it consistently on a need to use basis, I don't charge a lot of the people and a subscription is daunting. I don't seem to be able to pay a one-time fee anymore.

Recommendations

None, I have never used any other applications for remote connection.

 
 

Zachary from ARHD
Specialty: Software / IT

August 2016

August 2016

fantastic remote software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

easy to use, easy to deploy onto end user machines who don't already have the software. relatively easy to learn and explain to end users.

Likes Least

doesn't quite have the features or power of bomgar client, and bomgar is a bit easier to get connected to end user machines

Recommendations

check everything out, pcanywhere, go to assist, bomgar, kaseya - most have similar features but it comes down to ease of deployment in the environment if it's on managed services machines kaseya or bomgar are your choice, and if it's on random on non managed machines then bomgar and gotoassist may be your preferred remote assistance software.

 
 

Karrie from Eco-IT Networking, Inc.
Specialty: Software / IT

February 2015

February 2015

GoToAssist convenient for connecting to users, and servers.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I've used this product working at many companies. It's a quick time-saving way to connect to customers computers and resolve issues quickly. You can have a list of customers if you need to reconnect or use only a one-time connection with no saved option to reconnect. I can take care of more issues using this tool than any other remote connection tool.

I like the one time use of the product or saving connections to use in the future.

Likes Least

Pricing is what I like least about GoToAssist. That is the only thing I like least about this product. Everything else about this product works great and I've never had problems or confusion from customers connecting to the product.

Recommendations

Weigh the cost of the product versus benefit to customers and volume of calls. As you always want to keep your cost low. Although this is a great product, cost can be high. Really try to work out a good deal with the vendor.

 
 
 
Showing 1-20 of 69


October 2018

October 2018

GoToAssist can be helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like GoToAssist because it's usually easy to use and has a clear user interface.

Cons

There are just too many other competitors with similar software and more features than GoToAssist.

Review Source: Capterra
 

Matthew from CoreCommerce
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Quick and Easy screen-sharing!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Regardless of the client's display be it an old PC or even a newer Mac, I'm able to view their content and resolve / explain issues quite easily.

Pros

It is very easy to provide clients with a URL and the screen-share session is up in less than 2 minutes. This makes troubleshooting client's computers very quick and painless.

Cons

The GUI is a bit dated in comparison to some of the competition.

Review Source: Capterra
 

JAMIE from Garrett and Associates
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

GoToAssist Got me Where i was headed

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

it's pretty simple and straight forward on the linking to/from the remote connection.
ive never had lag time unlike other software where you remote in

Cons

i don't have any complaints. we use this semi-regularly with our software providers

Review Source: Capterra
 


October 2018

October 2018

Easy Remote Screenshare

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Able to send a quick email link or direct a remote user to a website and provide support key to share the screen.

Cons

Difficulty to add multiple users to the screenshare.

Review Source: Capterra
 

Jordan from EPISCenter
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Great for remote support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Allowed our team to provide remote support to client around the state.

Pros

Easy to use and install. Allow for great remote support.

Cons

Licenses can get pricey after a few users.

Review Source: Capterra
 


September 2018

September 2018

GoToAssist - when you really need help!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

When you're in a technical bind, this software makes life so much easier by allowing access to your computer when you need assistance. It is so much easier to allow someone to make the changes themselves, rather than try to guide over the phone or through some other communication means.

Cons

I have yet to find a con using this software.

Review Source: Capterra
 

Cameron from Gleeds USA
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2018

September 2018

Standard Remote Support

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

This is the daily-used software for assisting remote users with any issues. Its easy for the users to follow/allow access, which is very useful with some of the technically-challenged users.

Pros

Ease of use - even users without good computer knowledge are able to use it

Cons

Occasionally hangs/lags - likely to do with user internet speeds

Review Source: Capterra
 


September 2018

September 2018

Great for Remote Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have saved mileage on my cars and OT but add these for remote support.

Pros

Easy to install on my retail machines across the state. Convenient to log in and troublehsoot issues.

Cons

Licenses can get expensive once you need more than a couple.

Review Source: Capterra
 

MELISSA from US SECURITY ASSOCIATES INC
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

LOVE THIS FEATURE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

FANTASTIC

Pros

This is fantastic for needing immediate remote help. We can log in with our credentials and add the reason we need help and it will assign our "case" to the appropriate department who can then remote into my computer and fix whatever my issues are. There is a chat option on there as well so you can communicate with whomever is helping you. Great product and very easy to use.

Cons

I dont have any cons on this product so far.

Review Source: Capterra
 

Marshall from Chadwell Supply
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

Excellent Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great program. Would recommend to other companies looking for remote assistance software.

Pros

We use GoToAssist everyday for remote support to our branch offices all over the United States. It works great for us. The ability to remote into any machine we need to and control, monitor or install software/updates makes this software a life saver.

Cons

Better support for mobile devices. We use a lot of iPads out in the field and would love to be able to remote in and grab information or troubleshoot issues for the non technical sales reps.

Review Source: Capterra
 


August 2018

August 2018

Go-To-Assist is the best remote desktop solution for our business

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I've used Go-To-Assist for over four years and it has been a great experience. The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session. Restarting a customer's machine has been very useful because of the ability to reconnect the session. Highly recommended A+++

Cons

I wish GoToAssist had the ability to capture and store screenshots, rather than using an external 3rd party tool, This would provide a repository that would be easily accessible for reference.

Review Source: Capterra
 

Basilio from Dell EMC
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2018

August 2018

GoToAssist

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

This help me a lot of times to resolve software issues on customers machine.

Pros

The easy way for end users to connect and receive support, it's only needed send an email and the process run almost automatically.

Cons

This software installs a "receiver" app in the user machine, some users don't want it.

Review Source: Capterra
 

Surender from Geekshore
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Quite simply put, the best remote assistance software we used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Start to end, it was fantastic.

Pros

We used this to connect to end users PC remotely when troubleshooting was required. My entire team LOVED how easy it was to get the end users to connect. Even the users that were technical novices were able to get connected with our support representatives. Its got tons of features too. Being able to take the PC into Safe mode is a god send. The fact that it works so nicely with Mac is a great add on as well. Also being able to send commands remotely is a godsend.

Cons

Nothing much to dislike. I feel like a mobile support is kinda lacking but we never needed that much anyway.

Review Source: Capterra
 


August 2018

August 2018

GoToAssist is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It allows our IT the ability to access and maintain our systems during employees' off hours. Our IT is then able to update each computer and the server, as well as fix any backup issue, insure that the backup's are running properly, and perform all virus and malware scans necessary.

Cons

If the system is down, of course, GoToAssist does not work. Of course, if there is not Internet connection, this software does not provide the necessary access from outside to the systems

Review Source: Capterra
 

Josue from summithosting
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

This software is the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Best software in the IT world and there is no day I don't used this software to connect with a client
one of the best tools any tech can have in the IT support arsenal ..

Pros

really easy to used you just login and you are ready to used it and its so easy that you have way to connect with clients if you work with IT like I do you can email links for clients to connect or you simply provide them the website and the code for clients to connect with you... I cannot live without this software on the IT world.

Cons

No cons at all the software is self explanatory and they have well documented steps on the software on how to used it really really easy to used and no tech should live with out it.

Review Source: Capterra
 

DEREK from Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

I use when I need tech support and to allow secure remote access

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Secure help from different techs from many different programs. It assist with long term learning for me to better run my clinic

Pros

Software allows for tech support to remote into my computer or server and address issues over a secure connection. It is only a temporary download, so with that it helps to minimize any security threats. I am able to watch and work with techs this way and even learn how to fix things myself long term

Cons

The only thing that can be liked least about this software is that you have to take the extra few minutes to download it each time. That being said it's 100% necessary for security which definitely comes first

Review Source: Capterra
 

Marvin from Springfield Greene Country Library

July 2018

July 2018

we use this at work for all of our remoting. Works great and has good usable features as well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great software, great featuers, a bit on the pricy side!
Best benefit is the abuilty to send and receive data such as programs and or error logs.

Pros

This is our go to software for work. Obviously we use the for on demand customer service, but we also use it when we need to remote into a computer or server unattended. One of the great things about this software is the ability to send and receive files during the remote session, making it easy to install software or download log files when troubleshooting issues.

Cons

its a bit pricy, we've even discussed moving to an in house platform for remote software, but some of the features you get with GoToAssist are just not available with in house solutions.

Review Source: Capterra
 

Daniel from Innova4J
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Complete your comment: GoToAssist.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Effective remote assistance with GoToAssist. Its internal engine to establish the connection is fantastic. Nothing to envy the market leaders. It is based on the ability of your equipment to operate and the optimal stability of the network. It is powerful when all conditions are met without problem.

Cons

It does not obtain information about the equipment where it operates or connects. It only communicates through the operating system and remains limited.

Review Source: Capterra
 


July 2018

July 2018

Fantastic way to access remote computers!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helped our company to become more efficient when providing technical support to our clients.

Pros

This software has everything I need to login and troubleshoot all of my client's computers. It helps us to be way more efficient when providing technical support to clients.

Cons

Occasionally the connection is slow and the remote computer doesn't respond as fast as I would like it to.

Review Source: Capterra
 

Sloan from Lettieri Construction

July 2018

July 2018

My favorite enterprise remote support app!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

+ Set-and-forget - install for managed IT and it's there when you need it.
+ Auto-updates on client machines
+ Allows for clients to consent to remote support

Cons

- Versioning is an issue on some machines - if the client's machine does not update, it can become impossible to connect. This happens most often with clients who "break things" and is not a frequent occurrence.

Review Source: Capterra
 
 
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