About Commence CRM

Commence CRM is a cloud-based customer relationship management(CRM) solution that caters to small and mid-size businesses and helps them to manage communication with existing and potential customers. The solution includes various modules and features which include marketing automation, lead management, help desk functionality, a customer portal, reporting and project management.

The dashboard presents real-time information, showing emails, tasks to complete, service tickets, alerts and new leads. The custom dashboard allows users to see up-to-date sales activity and respond to emails.

Marketing automation features offer pre-built templates to launch targeted campaigns with a customizable budget, and the ability to analyze the response rate and revenue...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

41 Reviews of Commence CRM

Average User Ratings

Overall

4.83 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(35)

35

4 stars

(5)

5

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 41 results

April 2018

Robert from 21st Century Law Office (r) LLC

Verified Reviewer

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Recently I upgraded my Jurassic age version of Commence (standalone version) to RM 6.1

I use Commence for calendaring, contact management, task management and timekeeping. When it comes to personal and professional information management, I essentially "live" in Commence. I cannot imagine working life without it.

Pros

The upgrade process was efficient, professionally handled and seamless. Commence is extremely customizable. On startup, it loads almost instantly. I have a very small firm, and I use it constantly for calendaring, contact management, task managment and timekeeping. I've used Commence since the early 2000's, and Commence Corp. has consistently supported and improved its products.

Cons

I rated it tops in Ease of Use, although for a solo user like me there is a learning curve. The User Manual is very good (occasionally a bit technical).

February 2018

Ozair from The Clubs Group

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Very intuitive. Easy to mold to your specific needs. Powerful CRM for multiple needs

Multiple. It has become my primarty Database and CRM software. For a small business with multiple needs, at an extremely reasonable cost per year.

Pros

Commence user for 15 yrs. As a marketing consultant and service provider to multiple non-profit clients, Commence is the primary Database/CRM software I use for all my needs. I have created multiple Commence Databases for multiple applications on my own to suit my specific and particular needs. I have created Commence Applications for Client Management, Inventory management and GTD (Getting Things Done) for my day to day handling of projects and tasks. ALong with many applications for Personal use as well. Once you get a hang of it, it is really very easy to set-up for your specific needs, and more importantly, to change things on a fly when you need to implement a change. I do that constantly. You can change the look and feel to what works for you. The Agents creation function (which is like a Macro function is quite strong and powerful, and so is the filtering and sorting capabilities. Have to mention the connectivity function of one category to the other, which is very powerful as well. Bottom line. I am not a programmer, I am a marketer and administrator, and I can create, modify and change Commence to suit my needs. I am sure you can too...

Cons

I would like Commence to address in their future version of non web based standalone Commence: 1. Allow creation of some sort of Simple Spreadsheet into the DB. Spreadsheet format is something that we are all fond of and comfortable with, and it would be a great boost to have that functionality built in. If this exists already, and I am not aware of it, please let me know? 2. While adding text in notes, it would be great to have some flexibility to change fonts and sizes within the single note itself, that will allow some emphasis to draw attention to it. Right now only one singe font and size is allowed, which is OK, but in a long note, the change in font or the ability to increase/decrease its size or make it italic or underlining it, would make the notes much easier to read and follow.

Response from Commence

Replied April 2018

Thank you for your recommendations. You'll be pleased to learn we have a grid view that provides a spreadsheet view right in the product. We have also received suggestions about allowing formatted text in notes and will consider this for the future.

May 2017

Jenny from Convenient Payments LLC

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

4.0

Functionality

3.0

May 2017

We have had employee complaints about redundancy and not as user friendly to navigate through

online document storing

Pros

Easy searchable fields are super helpful in looking up accounts and clients. Other than not, not much else.

Cons

There does not seem to be duplicate check feature. Meaning before we can create an account, if we type in the name, it should check to make sure there is not one already created. We have to do it manually our selves.

Response from Commence

Replied May 2017

Jenny, there is a duplicate feature in the product. It is an option that can quickly be turned on by the system administrator. You can do this under the license settings tab. This will flag any duplicates that people try to enter into the system and address the redundancy issue you mentioned. Furthermore we would be happy to provide additional training for those that may not be as familiar with the product. They can also take advantage of our free training videos on the Commence web site.

August 2020

Brett from Information Management Systems, Inc.

Company Size: 2-10 employees

Industry: Information Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Commence - Powerful, Customizable and Reliable

Commence's capability, flexibility and support has made working with Commence a great experience for us.

Pros

Commence allows us to customize our critical CRM applications to automate our business processes for efficiency, ease of use and quality control. Also, the ability to deploy custom improvements to our system as needed seamlessly without user interruption is a key feature.

Cons

Commence offers good balance of features and capability that we rely on to grow our business. It does take determined effort implement a customized solution (with Commence or any other application) but it is worth the investment and critical to our success.

Reasons for Choosing Commence CRM

Commence has the flexibility, capability, support, price and speed of customization that we require.

May 2017

Dave from Max Technical Sales

Company Size: 11-50 employees

Industry: Semiconductors

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Product flexibility and customizability are 2nd to none.

Cost effective, configurable, maintainable CRM.

Pros

As a Manufacturers Representative, we have created an implementation of Commence on which we run almost all of our business operations (Opportunity Management, Sales History, Quotations, Forecasts, Tracking overseas, Leads, Target customer, as well as the usual CRM contact info). We developed this in-house from the ground up to meet our specific needs....and so can you! Why shoe horn your data needs into a non-optimal architecture? Commence RM Desktop is very easily configurable which is a top priority for us as the configuration of incoming and outgoing data requirements seems to change at least quarterly by at least a couple of the Manufacturers we represent. This demands updates to the architecture which would be prohibitively expensive and time-consuming if we could not do them in-house. Commence RM Desktop strikes the right balance with flexibility that can be implemented by non-computer scientists (or expert developers). Their top notch support has been invaluable in the 1-2 instances where we ran into some unforeseen glitches (mostly the result of user error).

Cons

While spreadsheets are the best tool to analyze data, CRMs were never designed to do that. But, the ability to compile reports with totals/summaries is a challenge to implement in Commence RM Desktop (lots of scripting required which we choose not to do due to maintainability concerns). Manually filtering data within Commence (and using the summary button for totals and averages) works great for the most rudimentary tasks, and exporting as tab-delimited TXT takes a few easy steps to get into Excel.

Response from Commence

Replied May 2017

Thank you for your review of Commence. Buyers of CRM software often overlook the need for a flexible solution that can change along with their business. Thank you for bringing this to the attention to others. Whether you are using our cloud based version or our desktop solution, this flexibility coupled with robust functionality and best in class customers service differentiate Commence CRM from competitors.