Copper Software

4.34 / 5 (365)

Our advisors have recommended this product 15 times in the last 30 days

About Copper

Copper is an easy-to-use CRM for small- and medium-sized businesses that need a better way to manage leads & grow customer relationships. If you don't have time for data entry, tedious admin tasks, or overly complex tools, Copper just might be for you.

It's designed to integrate with Gmail and other Google Apps, meaning it can log all your emails and other interactions to the right contact with you having to lift a finger. You can also see information from all your email threads, past interactions, and tasks... all in one place. Copper even reminds you to reach out to contacts and follow up on deals.

Ready to join 10,000+ businesses in over 110 countries around the world in building more valuable, longer-lasting relationships?


Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

364 Reviews of Copper

Average User Ratings

Overall

4.34 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(208)

208

4 stars

(106)

106

3 stars

(24)

24

2 stars

(15)

15

1 stars

(12)

12

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 364 results

August 2018

Mark from FCV Interactive

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

August 2018

Copper, formerly ProsperWorks - Great tool for G Suite/Google Apps Users

Pros

I've used Copper (under its original brand) both as a freelance digital contractor and in an agency setting. I found the standalone app to work fine, but there's no comparison to how well it worked with gMail, Google Docs and other elements of G Suite. I read a Forbes article about the rebrand and apparently Copper signals a move for the company where their apps are on Google Cloud, and to better support G Suite, and that seems like great news. If you are an agency using G Suite it seems to be a no-brainer to use Copper to me. Especially for tracking emails and customer conversations related to opportunities. The rebrand caught me by surprise when I was looking for something for a client. The Forbes article sheds some light on the rebrand and evolution. I'm a little biased as I wrote an article once for ProsperWorks, but this review is strictly from my experiences with the app, and the company. They have great customer success follow-up and have many scheduled support resources/weekly webinars to ensure you get the best out of your investment. I don't sell this app, I just was happy with how easy it was to use the tool, I've worked with Dynamics CRM, Salesforce and other CRM apps and I stand by my appreciation for how great this app is for G Suite and for agencies.

Cons

I think the Copper rebrand is a sign of lots of changes for this solution, and the Forbes article says that there are positive changes to further align this solution with the Google ecosystem. I will say that the rebrand was news to me, but I haven't used the app in a month or so now since a recent contract ended .

September 2019

Drew from ICG

Company Size: 2-10 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Great CRM for Gmail Users

Great company with an excellent support team always available. Offer monthly training and update webinars as well.

Pros

Love this CRM as it integrates easily with Gmail. Good ways to customize the pipelines and customer management options.

Cons

Does take some time to set everything up and need to add on a few features to have it customize the way you want.

Response from Copper (formerly ProsperWorks)

Replied September 2019

Thank you for the kind words, Drew. Taking into consideration your cons for the product and see how we can work to make it better. Thanks again!

December 2019

Shirley "Sokes" from Sotheby's International Realty Canada

Company Size: 1 employee

Industry: Real Estate

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

December 2019

Has potential, but falls flat.

Excitement and then disappointment. The G Suite integration is incredible, but the confusing and time consuming process in trying to customize to suit specific real industry needs felt cumbersome and frustrating. Loads of potential and will be interesting to see where this CRM is headed.

Pros

The G Suite integration and UI of Copper are incredible. It seamlessly integrates with Gmail, importing new leads and prospects as contacts. The features such as reach out reminders, prompts and automation point to the CRM as being an excellent platform for those in sales.

Cons

Despite promoting itself as a Real Estate CRM, it requires far too much work and time to change, customize and create settings that would allow it actually be useful for real estate agents. If you're the type that enjoys customizing to suit your specific needs, then Copper could be a great fit. Would be great if the platform had base configurations that are specific to certain industries.

Response from Copper

Replied January 2020

Hi Shirley, thanks for leaving us a review. Your two cents are extremely helpful and look forward to reviewing with our team on how we can best put it to use. If you have any additional feedback, don't be stranger. You can always reach out to us on social (@CopperInc) or at support(at)copper(dot)com.

October 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

October 2019

Cool Copper

I set up all of my meetings and have all of my business and many of my personal contacts set up in Copper.

Pros

Copper tracks activity well and ability to make it a custom application for my use is helpful. I also like that it integrates with Gmail our company's email platform.

Cons

A bit expensive. No ability to attach files to emails sent within the system. Files can be attached if using Gmail.

Response from Copper

Replied October 2019

Greatly appreciate the review! As for the con you've listed, we do have a feature on the horizon that will address that concern and positively impact Copper users in a big way.

May 2019

Sam from YachtLife

Company Size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

1.0

May 2019

Basic CRM, looking for automated workflows, look elsewhere!

Copper is our CRM and is only used for our sales team. Our products are a mobile app and website that generate leads that go into Copper in which our sales team is able to qualify and view all communication with prospects and move them along the appropriate pipeline. One of the main problems that Copper solves for us is integrating with Slack and their mobile app to update us real-time of new leads. Also, a nice feature of Copper is their integration with G Suite (since Copper is a Google Product), that keeps track of all communication with each prospect. From a more technical perspective, Copper has a quite robust API that allows us to connect our mobile app attribution platform, Slack, PostgresSQL, and chatbot Intercom.

Pros

One of the main benefits of Copper is real-time reports. We are able to breakdown won and lost revenue amongst our sales team and also account for projected sales revenue based on the opportunities in the pipeline and the expected close rate of those opportunities. Copper has automated actions that allow us to move prospects through pipelines effectively. We set automated reminders and tasks for opportunities based on their pipeline and stage within the pipeline. These reminders and tasks are also emailed and sent as a push notification to each respective lead owner.Copper has automated actions that allow us to move prospects through pipelines effectively. We set automated reminders and tasks for opportunities based on their pipeline and stage within the pipeline. These reminders and tasks are also emailed and sent as a push notification to each respective lead owner. We are a big fan of the Copper newsletters. They provide a clear roadmap of what to expect from them from a product development standpoint and what to expect next. Their emails are easy to digest, and optimized for mobile. Also, they ask for user input that has been integrated into their roadmap.

Cons

While Copper has a quite robust API, they do not have any webhook receiver URLs. In order to effectively communicate data between Copper and another platform is through a paid Zapier account or Tray.io. Automated actions are nice, but the work flow automations are extremely limited. We are not able to send users automated emails, push notifications when they enter a new stage of a pipeline. More direct integrations with messaging services - transactional + marketing email services, push notification platforms, chat services.