Dynamics 365 vs Lead Gen & CRM (formerly SharpSpring)

RATING:

4.4

(5533)

Dynamics 365 has 5533 reviews and a rating of 4.36 / 5 stars vs Lead Gen & CRM (formerly SharpSpring) which has 761 reviews and a rating of 4.56 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (5533)
4.6 (761)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
March 28, 2024
March 26, 2024
Pros/Cons
  • Pros

  • Dynamics 365 is a great app provided by Microsoft to run your business. Being a part of the Microsoft is a huge advantage as it becomes more integrated to other MS Office programs.
  • It is nice software, easy to use. The UI is also good, neet and clean.
  • Cons

  • It needs some customization for your need and sometime it gives you errors and that is little unlikely to be in Microsoft products.
  • It turns some people off to products when they have to wait for a live agent, and even worse- that's the only option. I didn't make this a priority simply because I'm not in the category.
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  • Pros

  • The ease of implementation and onboarding for new users is terrific and the clever way SharpSpring uses visual workflows to automate the system is genius.
  • When I have a question or need advice on the best way to do something, their customer support team is always responsive and helpful.
  • Cons

  • I rate the tool's usability as bad, lots of buttons that do the same thing, and lots of unstructured information on the screen.
  • Calendar Schedule - So you only get one calendar schedule for sales, so for example if you have multiple links for scheduling time on your calendar you cannot customize more than 1. Very frustrating.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2022

Advisor Recommendations

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos