There are so many features it's hard to master them all. Some we use infrequently.

They are able to do all that we needed and much more; but without being complex. User friendly, amazing customer support, and truly an asset to ANY company.

The different functions of Funnelmaker are easy and user friendly. Used the event set up for the first time and it was easy to navigate.

I can not decide what I like most about this software, but I will say that I love the fact that of all the products/software I looked at for our company, FUNNEL MAKER is above all the BEST available.

If I have a problem and they  help me or fix it pretty quickly. We saved a lot of money by changing over from Salesforce to FunnelMaker.

It is a great program with so many functions geared to support a sales team of any size. We are pleased with the overall results.

If there is a problem, we can go back and see the notes for the account or the customer we spoke to.

I have configured many business systems in the past, and had to pull away from FunnelMaker for fear I would need to assign a full-time employee to manage new user configuration and training.

Has everything the big CRM's have at a lower price-point except recognition. Great for a growing organization and full-scale marketing integration.

Easy to use, easy to navigate, and keeps up with everything so that I don't have to.

The software is extremely user friendly and was very simple to get my staff to work with. Even the least tech savvy).

Love the ability to connect business contacts (customers, prospects, partners) with a full spectrum of communication channels.

We are a non profit with a small staff, yet FunnelMaker enables us to keep up with many clients, benefactors and community partners.

Funnel Maker has been such a huge asset to our company already in the short time we have been using them.

I greatly appreciate the availability of the staff and their willingness to help with all questions and concerns. SENSITIVE CONTENT HIDDEN] is so helpful.

The lack of an intuitive UI makes this a very time-consuming system to implement AND to use on a daily basis.

Affordable, Great Integrations, Unlimited Users.

I really like the ease of Funnelmaker. It is, for the most part, very user friendly.

They respond quickly & are willing to help us all the time.

Click to dial is a useful tool to help coach salespeople, integrates email marketing into our CRM records, trackability.

The  ease of use of this product and the multiple tools contained therein make it a boost to our organization and is a bargain  for our budget.

Used this at one of my old jobs and it was so easy to use and amazing for functionality.

I like how easy anyone can be trained to use this, making sure clients are taken care of is a huge priority so this is a wonderful platform for that.

I have been very impressed by the available Knowledge Base and Community for answering my questions about functionality and best practices. Zendesk Support has also been a fantastic resource.

This software is a great way to centralize all customer service experiences. It also has great ability to integrate with other software.

What I like most about Zendesk is the way it can handle and manage customer relationships with ease and simplicity. Very great platform to use for your CRM needs.

Love how easy it is to submit the tickets and how easy the tool is to use. Love that I am able to follow it along.

Good for ticketing systems and really hums when it's automated. Fairly widely used in the industry so there's a lot of good forums and support on it.

It is a fantastic solution that meets all the requirements of our corporation.

I liked the standardization of different support metrics. The CSAT is pretty good and APIs are very useful.

I like the ease of finding past tickets. Not a fan of the chat feature.

If you use all Zendesk Suite, Chat it's a great add-on, and it's cost per agent it is fair enough when compared to all the metrics you can gather.

The transition from ticket to call is lovely if you require that feature and it allows you save your interaction easily.

The customer communication and support have been improved and we are happy about its functions and prices.

ZenDesk is cost effective and easy to implement. The macros features are powerful, and allow for a lot of ease of use in the system.

The interface is so intuitive and powerful. Customer service advisors adapt to it very quickly, and it makes it super easy for them to manage their tickets.

We never had support on issues, lost clients, lost statistics, etc. But when payment is due, then they sent many emails.

Their Email Platform Connect is the worst on the market.

Big array of features which can help companies in different situations. Useful feature of having different languages in the system, which helps a lot with international clients.

Over my experience was nice. Customer service was responsive and the product is well on its way to be the best in the market.

It's a great tool for Customer Care and the conexion with Facebook and Twitter allows for a complete ownership of the customer care attention.

Zendesk has solved so many issues in one program. Pricing is good and a fair price.

Overall my experience was great. It is a nice product that integrates easily with other softwares.

I loved how feature rich this software was, it definitely helped me help my shoppers and website visitors.

Another cons is their technical support is very poor, it’s not that often you’ll need it but when you do, it’s hard to get it.

I love zendesk and find it pretty easy to use. I like how useful it is in everyday business setting.

I had a great experience using zen desk. My team was happy too with how easy it is to use and how quickly they can move from ticket to ticket.

The alert sound is as bad as one could sound and the lack of some useful features proved a NO GO! for me.

US Dollar

FunnelMaker is a cloud-based customer relationship management (CRM) solution designed for businesses of all sizes. The solution offers a user dashboard and helps in automatic sales tracking, email tracking and opportunity management.


FunnelMaker offers a pipeline management feature to help sales professionals track prospects and capture data related to client’s activities. Users can also access call transcriptions by using the dashboard. It offers built-in IMAP email integration and analytics capabilities that allows users to send automated emails using design templates and email builder functionalities.


FunnelMaker offers a predictive analytics feature that helps users to evaluate campaign performance by analyzing customer actions, such as number of emails open, page visits and purchases. The solution also enables users to set role-based access permissions for data and information.


Other features include invoices and payments, project management and document signature. FunnelMaker supports integration with Quickbooks, Salesforce, Wordpress and Magento. Services are offered on a monthly subscription basis which includes support via email and by raising an online ticket.



LongDescription

AB Testing

Website Analytics

Sales Analytics

Forecasting

Multi-Channel Marketing

Social Marketing

Internal Chat Integration

Document Storage

Activity Tracking

Drip Campaigns

Sales Pipeline Management

Referral Tracking

Marketing Calendar

Electronic Signature

Calendar/Reminder System

Pipeline Management

Call Logging

Calendar Management

Assignment Management

Template Management

ROI Tracking

Email Tracking

Lead Generation

Email Templates

Contact Management

Opportunity Management

Lead Management

Email Marketing

Mobile Access

Real Time Data

Territory Management

Marketing Automation

Landing Pages/Web Forms

Social Media Integration

Customizable CTAs

Workflow Management

Email Management

Dynamic Content

Event Triggered Actions

Reporting & Statistics

Segmentation

Website Visitor Tracking

Conversion Tracking

Interaction Tracking

Reporting/Analytics

Contact Database

Lead Qualification

Quotes/Estimates

Third-Party Integrations

Task Management

Campaign Management

Search Marketing

Document Management

Lead Scoring

Commenting/Notes

Customizable Reports

Access Controls/Permissions

Multi-Campaign

Customizable Fields

Sales Trend Analysis

Data Import/Export

Process/Workflow Automation

Sales Reports

Multi-Channel Communication

Visual Analytics

File Sharing

Activity Dashboard

Alerts/Notifications

SMS Marketing

Customizable Templates

Calendar Sync

Mobile App

Kanban Board

Customizable Branding

Goal Setting/Tracking

Customizable Forms

Drag & Drop

Appointment Scheduling

Sales Forecasting

Search/Filter

Mac OS

Web browser (OS agnostic)

Windows 10

Starter: $149/month for 1,000 contacts  |  Premium: $169/month for 3,000 contacts  |  Pro: $199/month for 5,000 contacts  |  Powerhouse: $249/month for 7,500 contacts  |  Enterprise: $299/month for 10,000 contacts  |  Magnificent: $449/month for 25,000 contacts  |  Ultimate: $499/month for 50,000 contacts  |  Contact FunnelMaker directly for pricing for more than 50,000 contacts.

Email/Help Desk

Knowledge Base

Phone Support

2-10

11-50

51-200

FunnelMaker

In Person

Live Online

Webinars

Documentation

Videos

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.


Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.


Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.

Zendesk Suite includes the following products: Ticketing System, Help Center, Community Forum, Messaging, Zendesk Talk, Zendesk Explore and Zendesk Sunshine Conversations. 

The Zendesk Suite is offered in five different plans depending on a companies need. These plans are: Team, Growth, Professional, Enterprise and Enterprise Plus. Connect with Zendesk to see which plan is best for your business. 


 



Support Ticket Management

Real-Time Analytics

Cataloging/Categorization

Case Management

Surveys & Feedback

Personalization

Multi-Channel Management

Text Analysis

360 Degree Feedback

Transfers/Routing

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Contract/License Management

Active Directory Integration

SSL Security

Change Management

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Voice Mail

Project Management

Rules-Based Workflow

Blended Call Center

Procurement Management

Knowledge Management

Communication Management

Customer Database

Call Recording

Interactive Content

Offline Form

Print Management

Collaboration Tools

Automated Routing

Churn Management

Full Text Search

Call Center Management

Batch Communications

Progressive Dialer

Win/Loss Analysis

Customer Complaint Tracking

Call Routing

Problem Management

Self Service Portal

Email Distribution

Text to Speech

Account Alerts

Customer Experience Management

Help Desk Management

Audit Trail

Support only pricing starts at $19 per agent/month.
Suite pricing starts at $55 per agent/month. 
Free trial available.

FunnelMaker vs Zendesk Suite

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