Hearsay Social

RATING:

4.4

(14)

About Hearsay Social

Hearsay Social is a cloud-based social customer relationship management (CRM) solution that caters to financial services businesses and helps them to manage their interactions with existing and prospective customers. Hearsay Social’s 'Predictive Social' module allows users to engage with their target audiences and manage their social presence from a central dashboard. The solution sifts out social signals and provides recommendations by deploying natural language processing (NLP) technology. Hearsay Social’s analytics feature tracks customer engagement with respect to specific social media campaigns. Hearsay Social provides compliance functionalities and also caters to the needs of regulated financial companies with the help of pre-approval processes, real-tim...

Hearsay Social Pricing

Contact Hearsay Social for pricing details.

Starting price: 

$10,000.00 per year

Free trial: 

Not Available

Free version: 

Not Available

Hearsay Social client signals
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Hearsay Social Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Hearsay Social

1 - 5 of 14 Reviews

User Profile

Andrea

Verified reviewer

Insurance

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2017

I use this to automate our social media posts. It is very efficient.

Automation, post ideas, simplification, analytics, customer interactions, social media management, campaigns.

PROS

I like that corporate can upload posts for me to put on our social media page. It is so easy to find them and select when I want it to post.

CONS

Sometimes the website does not let me edit a time to post. The post will already be scheduled and I'll need to reschedule it for whatever reason. I will sometimes get a message saying it cannot be changed.

User Profile

Hayden

Verified reviewer

Research, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2019

Manage your social media in one spot

Social media management and tracking

PROS

This is a great spot to go to for managing and tracking your social media platforms. you can create and schedule content within it and even post from it. Big time save.

CONS

Your views on platforms like Facebook will be throttled or limited when posting with a third party viewer. I would recommend only using Hearsay to track and manage but not to create or publish posts.

TROY

Insurance, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

hearsay review

my overall experience with hearsay social has been great

PROS

hearsay social provides great topics and content for our business while not pushing product

CONS

only thing I could ask for is more content so I can post more often

Anonymous

11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed April 2018

Overall good. So much room for improvement, especially regarding ease and functionality of the app

PROS

The calander has been nice. It's been great being able to schedule my posts, and slide around the posts to different dates/times (though it's not always consistent)

CONS

The mobile app. When I make edits to scheduled posts, they don't save. The desktop version has issues to regarding edits. I never can change images on posts without having to unscheduled/reschedule the post and reupload the image.

Dasha

Insurance, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2017

One place to manage all your social media! You customize all.

PROS

I enjoy using Hearsay because it lets me manage my agency Facebook and Twitter at the same time. I chose what content I want to post, schedule what time I want it to post (it even suggests the best time of the day to post) and it does it all automatically. I can schedule everything on Monday and would be good to go for the rest of the week or as long as I chose to have content posted. It shows me all the stats and how much likes/shares etc I am getting. Hearsay makes it super easy to manage your social media accounts for your business.

CONS

It doesn't let you tag or hashtag anything. This is not a big deal, but it would be nice to tag a business you are mentioning in your post or a popular hashtag.