Chat
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8About Help.com Live Chat
Help.com Live Chat is an online live chat software for small and midsize businesses across all kinds of industries. Key features include advanced reporting, integrations with other business software platforms and monitoring agents' productivity.
Help.com has positioned its Live Chat application as a solution for smaller organizations with plans for growth. All features of Live Chat have been designed with scalability in mind so customers don't need to change their system as they expand.
Help.com Live Chat integrates with various third-party applications such as Zendesk, Slack, Salesforce, Shopify and Magento.
As with most live chat applications, Help.com’s Live Chat is a cloud-deployed solution. It is priced per month and, unlike many ot...
6 Reviews of Help.com Live Chat
Average User Ratings
Overall
4.58 / 5 stars
Ease-of-use
4.5
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
Filter reviews by:
Sort by: Most Helpful | Most Recent
March 2019
Leo from Cardinal Health
Company Size: 10,000+ employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Perfect chat platform
I recommend using this software for your company
Pros
This is a great chat platform for business. It has a great UI and the details are perfect. Great support that takes feedback seriously. This is a very good software on a big or small business.
Cons
No complaints as of the moment. Looking forward for better updates in the future.
August 2015
Christine from MailChannels
Industry: Computer Software
Time Used: Less than 12 months
Ease-of-use
4.5
Customer support
5.0
Functionality
4.5
August 2015
A new solution to watch out for.
Pros
Although the product has only been 1 year old, as a beta tester, it was impressive to see how complete the product was. The UI is very intuitive and they have thought of all of the details that a business would need with live chat. They also listen to customers and take feedback very seriously. When we've requested a feature, we would be able to see it shortly after.
Cons
No big complaints. Just waiting for them to be able to integrate with major CRMs.
April 2019
Philip from University of Missouri
Company Size: 5,001-10,000 employees
Industry: Education Management
Time Used: More than 2 years
Review Source
Ease-of-use
3.0
Functionality
3.0
April 2019
Help.com Live Chat is an average product
Pros
I've used Help.com Live Chat for live support through several companies - I like that it has versatile functionality and can be placed in several places on websites.
Cons
Sometimes the software doesn't work as well when I have to set it to specific parameters or times.
August 2015
Desmond from MailChannels
Industry: Computer Software
Time Used: Less than 12 months
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
August 2015
Excellent service, clean user interface
Pros
I like how Help.com has modernized live chat from the ground up, in a way that's suited for startups. The web application is also backed with a very responsive team. Live chat is still the fastest way to answer questions and turn web visitors into customers. A cool feature is predictive text, which lets you to see what the other person is typing in real time, before they hit send. We also integrated it with Zendesk to easily see the ticket history of a customer in one place.
Cons
Nothing significant. Would like to see more integrations.
August 2015
Nikki from Bridge by Instructure
Industry: Primary/Secondary Education
Time Used: Less than 6 months
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
August 2015
Great product, Fantastic Support!
Pros
I love the User Interface it's got a nice sleek look and is easy to navigate. The support team and higher ups are all so friendly and helpful! I never have to worry about whether or not someone from the company is going to be able to help me nor do I have to worry about the time that they'll be able to help me in.
Cons
I haven't had any negative experiences with this company or the product!
January 2019
Rajesh from Damco
Company Size: 51-200 employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2019
Connecting business and customers together
please consider my advise to be more feature full.
Pros
It connects business with customers through chat functionality ,they can directly talk with business executives and discuss solutions and requirements.
Cons
it do not work for live shopping experience. it can be more feature full and be more interactive for customers.