Inbenta

RATING:

4.7

(13)

About Inbenta

Inbenta is a 4-module Conversational AI Platform that simplifies and automates customer communications. With its powerful NLP technology, the platform is able to understand human language and return the appropriate content whenever a customer has a query. This increases self-service rates, reduces incoming support requests, and frees agents' time, helping them focus on more complex cases. The 4 modules include: - a transactional, high-performing AI chatbot - a knowledge center to help users easily find answers - a semantic search engine to make search easy - a ticketing system to increase agents' performance The solutions easily integrate with existing systems like ERPs, CRMs, IVRs, and a large catalog of solutions, and they can be easily plugged in to pull conte...
Chat bot

Inbenta Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Inbenta

1 - 5 of 13 Reviews

Anonymous

1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2023

I like it because it's very easy to use

I describe my experience with ibenta being a very easy to use application and I use it daily and recommend it to many

PROS

I like the ease of use and without many difficulties

CONS

the ibenta app should have more functions and be free to reach more users

Tina

Non-Profit Organization Management, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

I highly recommend Inbenta to improve your customer experience

The Inbenta team is wonderful to work with. They do a lot of hand holding when needed while also providing the tools to get the system up an running on your own. I especially appreciated their working directly with our integration team. They have a great training program that is included with the platform purchase and their response to questions, tickets and requests for assistance are excellent.

PROS

The Inbenta software platform has everything you need to improve your customer experience. We were looking for a software company that provided a chatbot to answer the most common questions asked by our customers. We wanted to lighten the load of our customer service staff who spent a lot of time answering the same routine questions multiple times a day. Inbenta provided a solution to that problem with an AI chatbot and messenger that gave us that and more. The chatbot handles the common questions in a Q & A prompt based system according to customer input and also provide a more "human like" dialogue response system. What's extremely useful is that the customer doesn't get "stuck" with just interacting with the bot. Due to different ways a person may ask a question, their specific needs or language barriers, the bot can also escalate to a human representative, which allows our customer service staff to take over whenever needed. This is definitely a win-win. Our staff handles the more non-routine questions and our customers get responses to their more general questions quickly and efficiently.

CONS

The software definitely has a learning curve, but it has so many well built features it is completely understandible.

Vanessa

Leisure, Travel & Tourism, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2021

Useful AI Chatbot and Live Chat Integration

Overall, we've had great success with the Inbenta chatbot. By providing basic answers to common user questions, it has freed up our call center agents to handle more complex inquiries and transactions.

PROS

The Inbenta chatbot has been an incredibly helpful tool for our platform. It's allowed us to communicate easily with our customers, providing fast responses to common questions that may have otherwise been calls made to our contact center. The natural language capabilities made it easy to set up, and the linguistic tuning allows us to optimize as much or as little as we need. The lexicon is also very helpful, because there's less work for our team when adding modals and we can pull from that extensive library of terms. We also integrated the automated chatbot with our live chat software, and that has worked pretty well for our team, and the agents have found it easy to use.

CONS

For the most part, Inbenta is easy to implement and use. There could be some backend enhancements to make features more convenient. For example, we would love the ability to publish one or two pieces of content, rather than publishing the entire knowledge base. This would allow for updates to be made more quickly in real time, but also let us continue editing other intents without the fear that they'll be published live before they're ready.

David

Computer Software, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2021

Excellent Chatbot and AI Solution

Overall I've had an excellent experience with Inbenta and the Customer Service. They're always available and haven't ever left me hanging.

PROS

Implementation was very easy and straight forward and management after implementation has been a breeze.

CONS

The GUI is laid out in a way that makes it difficult to find things on occasion. There are different methods of saving/updating across pages and it can be tough to remember what to click and when.

Johan

Food & Beverages, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Inbenta in the Retail Market

AWESOME experience at all times, with new requests, or with support - Inbenta is always a phone call / email away. With Support within our timezone - we can have face to face support contact

PROS

Integration into our system was seamless, and ease of use - easy to train staff

CONS

We have nothing to report on in this segment - we are truly happy with the product, its business value and the business case was an easy sell.

Reason for choosing Inbenta

Ease of use, Support and the product has all the current functionality - even BOTS !!!

Vendor Response

We really appreciate the time and effort you took to review our products and services Johan. We're happy to know that you're fully satisfied with us!

Replied January 2021