Nutshell
About Nutshell
Awards and Recognition
Nutshell Pricing
14-day free trial, no credit card required. NUTSHELL: $16/user/month (billed annually) or $19/user/month (billed monthly). NUTSHELL PRO: $42/user/month (billed annually) or $49/user/month (billed monthly). NUTSHELL MARKETING: Send 150 messages/month for free. Paid subscriptions start at just $5/month. Find out what Nutshell will cost your team at https://www.nutshell.com/pricing/
Starting price:
$19.00 per month
Free trial:
Available
Free version:
Not Available
Other Top Recommended CRM Software
Most Helpful Reviews for Nutshell
1 - 5 of 440 Reviews
Jean Marie
Information Technology and Services, 2 - 10 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed January 2022
Perfect solution for startups
Greg
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Nutshell VS Act
I was an ACT user for 10+ years and when they went to an cloud solution the product because so slow and crappy I had to make a switch. Testes and used many programs and landed on Nutshell. Great product & great support!
CONSThe process of a lead and a person a little confusing at 1st.
Reasons for switching to Nutshell
Act became to slow when it moved to the cloud
Andrew
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Best Value for the Money; Don't Have to Sacrifice Much; Perfect for small up to medium size co.
I've used Nutshell for 10+ years and I've also got three of my consulting clients to start using it. Everyone is very happy. The biggest challenge is not getting people to use Nutshell, it's getting people to use a CRM at all. It's getting them to stop their chaotic disorganized habits and come together to bring all our critical information into one place. We also just started using it for sales tracking and license renewals and it's turning out to be very functional and flexible for that too.
PROSEasy and simple to set up and maintain. Very powerful and effective in turning our chaotic spreadsheets and inconsistent behaviors into a well-oiled machine.
CONSSome of the UI details are not intuitive. We would like more robust forms for capturing leads and customer intent.
Reason for choosing Nutshell
Nutshell was superior for the money and seemed to have all the tools we needed. Hubspot was much more expensive and seemed much harder to use. We didn't need all the bells and whistles which just made it harder to use.
nicole
Accounting, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2017
I don't use a lot of the features, I just simply write notes about customers.
It stores information about my clients. (Though it's not easy to get or use that information later on.)
PROSI like that's it's web based, and that it can store information about my clients. That's really about it.
CONSI dislike very much that I cannot search using CTRL + F for stuff on a clients page. I'll have a lot to look though and I'll want to search for a specific word, say "lunch" or "meeting." I cannot search for these words. Instead it just pulls up the search bar for people. Very unuseful for a CRM.... I really hate that when I do search, it rarely finds me what I need, and almost never quickly. It's difficult to find phone numbers, if I search someone's name, it'll pull up everyone's not CLOSE to what I'm search for, but somehow not the specific person.... My daily tasks somehow get clogged by what is in the leads... perhaps there's a way around this, but I haven't found it yet. I can't really rely on tasks or to-dos with Nutshell, so I use Trello for that. I can mostly use Nutshell for just storing stuff about my clients, and even then finding that information months later is not very easy, frustrating and not very helpful.
Vendor Response
Hi Nicole, Thank you for your feedback and for sharing your frustrations about search. I have added this info to my product list and we will discuss it internally. We appreciate you being a Nutshell customer. Amanda
Replied May 2017
Paul
Building Materials, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Nutshell has been a gamechanger!
We absolutely love being able to have an all in one place customer and production tracker. From the time a prospect writes in, through years after they have purchased and Installed their building we have everything at our fingertips.
CONSWe just wish that emails still went into the customer's leads, and tasks could be auto assigned after it is "won" the project isn't done..
Reason for choosing Nutshell
Price and customer service were the biggest driving factors in our decision to choose and stay with Nutshell!