Pure Chat Software


 

Pure Chat is a live chat platform designed to let small and midsize businesses add live chat functionality to their websites. It integrates with a variety of website management platforms, including Wordpress, Squarespace, Shopify and Joomla.

This solution focuses strictly on live chat and allows businesses to connect with their online audience. The interfaces for both customers and agents include many customization options to ensure that Pure Chat matches the look and feel of the company’s website. It also offers KPI tracking and monitor tools for administrators to have a business overview at all time.

Pure Chat offers a limited free trial, along with a two-tiered service plan. Both tiers are priced per user per month and include unlimited chats, branded widgets and either one-year limited or unlimited chat transcript histories. Pure Chat is a cloud-deployed service and requires no additional on-site hardware installation.

 

Pure Chat - Dashboard
 
  • Pure Chat - Dashboard
    Dashboard
  • Pure Chat - Multiple devices
    Multiple devices
  • Pure Chat - Third party integrations
    Third party integrations
  • Pure Chat - Dashboard and reporting
    Dashboard and reporting
  • Pure Chat - Customize notifications
    Customize notifications
  • Pure Chat - Customize chat box
    Customize chat box
  • Pure Chat - Tablet and mobile ready
    Tablet and mobile ready
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

212 Reviews of Pure Chat

 

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Software Advice Reviews (13)
More Reviews (199)

Showing 1-13 of 13

Femi from Lawrencia Consulting
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

It is purely free

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is pure fun to set up and coming at zero cost, it is a good bang for the buck. I like that it is also available as a plugin on wordpress

Cons

Honestly it is hard to think of any drawback for this app, the user experience is simply amazing and engaging

Review Source
 
 

Angela Linda from Splash Corporation
Specialty: Manufacturing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

Great Software for communication

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Pure chat is really helpful for me as I reached to my customers quickly through a live chat. I can easily answer their queries.

Cons

None so far. It is really good for me.

Review Source
 
 

Jose from Rivera Corp.
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Real time interaction with customers was a game changer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to set-up, the interface is intuitive and allows assignment of chat representatives in no-time. For small companies providing multiple services, the same rep can assist in more than one website with no complications. The mobile app is a life-saver to optimize costs, as anyone in your organization can become a chat rep at anytime/anywhere. This tool has all the options you may expect from a chat software, including the ability to integrate with other platforms as in my case, the CRM.

Cons

Pricing-wise this tool is comparable to all other solutions in the market (and none is cheap). I don't have any complain as it changed the way customer service was provided in my company.

Review Source
 
 

Gloria from FCA
Specialty: Engineering
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

Great for websites

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

This is a new kind of interaction software with your website visitors and then to stream the conversation to the concerned department saving lot of time of many people.

Cons

Not very effective as other tools. Needs more quick response and correct response. Also translation tool to be effective too.

Review Source
 
 

Marcos from Automotive
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

This is one of the modern method to interact with the website visitors and get their questions and concerns answered.

Cons

Its easy to type but sometimes the software don't understand what we are asking and conversation might take to a different topic.

Review Source
 
 

Belinda from Seed Stock Media, llc
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

PureChat | Powerful Professional Live Chat

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

PureChat was a nice surprise when I was looking for an easy chat service for clients who only have a few customer questions each day. PureChat offered unlimited users and unlimited chats for free, so it was an easy decision to try it out. It was simple to set up. I found it pretty powerful and intuitive and you can't beat the price.

Pros

We liked how easy it was to set up an account and install the widget on a website. There is also a mobile app so we never have to miss a call. It integrates with Hubspot and Zapier so we can work with the sales team or for customer relationship management (CRM).
The dashboard is really easy to navigate and the form options let you create a chat box that is consistent with your branding. There are a lot of features such as setting it to only popup during open hours and several choices for location on your website. We haven’t tried it yet, but there’s a feature to create canned responses that can be launched for questions that are frequently asked. We like the consistency it provides to customers for answering important questions.
You can also upgrade to Pro to have an unbranded version without the PureChat link on the chat box. Pro subscription also includes a lot of analytics related to your chats, which would be great for businesses with a lot of customer service requests.

Cons

Honestly, we haven’t found anything we view as a Con at this point. Even the Pro version is affordable and for freelancers and small businesses, budgets can be the deciding factor for whether they adopt new technology or not.

Review Source
 
 

Miguel from MiAGon LLC
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Get Personal With Your Website Visitors... Chat With Them

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I came across Pure Chat through a series of online searches to locate a viable solution for one of my clients operating from their WordPress website. I located various solutions, but liked the ease of use and integration with their website much more than the others. If you operate multiple websites, Pure Chat's Pro subscription allows you manage multiple websites from one acount.

Pros

Pure Chat offers an amazing list of features and functionality that serves, literally, any industry. After reviewing this product for a client to use on their website, I adopted it for my own. Pure Chat is a complete chatting application that even offers an entry level free version to let you try it out. And even at this level, despite its branding and some restrictions in features, it offers a full view of their functionality.

Pure Chat is easy to use, configure and setup. It has a simple interface for obtaining code snippets for your website. Integration with WordPress websites are an absolute breeze. Pure Chat lets you customize the chat box, setup canned responses for online and offline modes, add and manage teams, obtain reports, and even transcripts of the conversations.

The Pro version adds even more with real-time analytics, visitor tracking, unlimited contacts, removal of their branding, use of Pure Chat in unlimited number of websites, setup of trigger alerts and actions, SMS notifications, export and support. They even offer an affiliate program you can benefit from as well.

Pure Chat offers an amazing list of third party integrations through Zapier. 500+ to be precise. Need one that is not on their list? Try their guidelines to build your own. The possibilities are endless.

If you want to take advantage of the added Pro features, you can even get to try it for 7 days before committing to the subscription.

Cons

I have been using Pure Chat for a few months now and cannot find any cons I can speak of. The features in my account allow me to perform the exact features I need.

Review Source
 
 

Nick from IMManagers.com
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Great Features for a Free Live Chat Software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

You can provide better live chat support with the unlimited chat features and also have unlimited number of agents - all for FREE.

Cons

With the features packed in with the Free version, anyone would be hard-pressed to find any issue at all.

Review Source
 
 

Brandon from Hinkle Hardscapes
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Pure Chat is easy to implement with WordPress, which is a definite plus! Additionally, it offers plenty of customization opportunities, which is just as awesome!

 
 

Matthew from CityScape Insurance, LLC
Specialty: Insurance

September 2015

September 2015

Look no further than Pure Chat!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Pure Chat is incredibly easy to implement and with their Wordpress plugin I could teach a 3yr old how to get it up and running. Top it off they have a ton of customization features to choose from, an easy dashboard to navigate, and a great user experience. I especially like that I can both save and send a copy of the conversation, this ads credibility to the prospect and makes record keeping a breeze.

Likes Least

What's not to like, excellent service, awesome product, and super easy to use.

Recommendations

Simple. What are you waiting for? Ad value and another communication channel for prospecting consumers. These days consumers value their time more than anything and are looking for the most convenient solution they can. Make it even easier to communicate anywhere and anytime.

 
 

Robert from Axosoft
Specialty: Software / IT

September 2015

September 2015

Great Chat Product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We use Pure Chat for our entire sales team and Customer Success team. It's really easy to use and the interface is nice too.

Likes Least

I have not had any issues so far. This tool does what it's supposed to.

Recommendations

Make sure to enable the notifications, helps you see the incoming chats while you're in the middle of other stuff (like checking email).

 
 

Glenn from Krank Golf
Specialty: Other

September 2015

September 2015

Pure Chat boosts sales and helps us connect with customers everywhere!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The ease of use stands out. Within 30 minutes of signing up, we had Pure Chat up on our site and working. ITs great to have a link to chat in our email signatures, so customers can reach out to us on their schedule, and with a very non threatening medium. Pure Chat staff are great to work with, and quick to answer any questions or concerns.

Likes Least

I wish that the integration with Infusionsoft was a bit more robust. I also would love to have a place where people could put their phone number if they wanted to.

Recommendations

It's a no brainer to try it. Low cost, highly effective, and makes it so easy for your prospects and customers to get in touch.

 
 

Michael from Krank Golf
Specialty: Retail

September 2015

September 2015

My Pure Chat Opinion

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The way it has opened up avenues of communication to customers around the world that previously could not be contacted. Also there is always someone there to offer assistance to me if needed.

Likes Least

There really is nothing that I have found to be a hindrance to our business.

Recommendations

Be sure to read reviews and test the product and ensure that it can accommodate what your needs are.

 
 
 
Showing 1-20 of 199

Kevin from DOERS.coffee
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Purechat is 100% Free Live Chat for Startups

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Purechat is in my bag of tools for setting up shop. If you're in the market for a solid live-chat tool, take a look at Purechat. It comes with Zapier integrations so it's pretty useful across the board. What's really nice is it also has transcript history, this is super useful to check back on what operators have said in terms of sales quoting if you're a sales or SaSS company and quote often on live chat. Supports Wordpress.

Pros

If you're looking for a solid, FREE live chat software for your blog or website, take a look at Pure Chat. Other than the awesomeness of being free, Purechat's actually a really solid contender to something like tawk.to or Olark. First, I really like the UI. It's very slack-esque and super sleek. If you work with your team, you can have 3 operators on the Free plan, and that's sort of plenty for startups. The best thing about Purechat is the Mobile apps (currently supports iOS and Android), you never miss a beat when it comes to chatting with your website vistors.

Cons

There's nothing to really dislike. It's a solid app and works fine on both Wordpress and HTML sites. The free plan is free...so there's no reason not to try this out.

Review Source: Capterra
 

William from Little Giant Ladder Systems
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

PureChat is a simple chat system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Simple, somewhat effective method of communication.

Pros

PureChat seems very easy to use and very efficient.

Cons

There is nothing that I dislike about PureChat.

Review Source: Capterra
 

Ben from International Innovations
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Easy to Use & Support is Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's inexpensive and allows customer's to chat with our customer service team when they have a question about a product. It's easy to use and support is very helpful when an issue comes up.

Cons

It uses a snippet code to be installed on your site. There have been times when an update to the snippet code was required, we weren't notified and images on our sites would not display. Support was very helpful in resolving the issue within an hour or so.

Review Source: Capterra
 

cristina from weisyy.com
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Slow Response

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall this app is doable but not highly recommended.

Pros

I like the offline messaging feature where I can customize everything.

Cons

The app widget is too slow. It takes minutes before it pops up.

Review Source: Capterra
 

Steve from Paper & Forest Products
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

It's an excellent software for chatting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I would recommend it.

Pros

Pure Chat is very easy to use, and simple to set up and manage. It's a very good and effective product.

Cons

There are a few glitches, like I will get logged out unexpectedly, but it doesn't happen too often.

Review Source: Capterra
 

Brian from Phones4U
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Perfect for any business size

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's easy to set up, our customers actually like it and I can upgrade to a much more advanced version as the need arises

Cons

My needs were met exactly as expected so I have no complaints at all

Review Source: Capterra
 

Ganesh from Letscheckup
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Awesome Livechat tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Purechat ia an awesome livechat tool which can be embedded on any website easily. Unque feature such as instant msg can be seen for faster communication.

Cons

Live chat widget design is bit outdated otherwise tool is great.

Review Source: Capterra
 

Steven from NeverTshirt
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Spectacular

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I can now easily reach my customers and they can easily reach me. And all this masterpiece is free

Cons

I'm so in awe that nothing bad comes to mind

Review Source: Capterra
 

Anurag from AppTrix Solutions
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

Free chat software for organization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best thing I like about this it is free in cost. It s mobile application is also good to make us in touch with our clients. We can also change the chat box to match a page and can see only what information we want to see.

Cons

Sometimes we have face issue while opening new chat. Rest there is nothing dislike about pure chat

Review Source: Capterra
 


September 2018

September 2018

Does what it says, lots of advanced features

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I use it for free, it has advanced features if I ever had more needs. Does what it says on the tin. Notifies relatively quickly, allows for substantial expansion for a team of responders.

Cons

No major gripes. It does what it says it will.

Review Source: Capterra
 

James from RocketstarMedia
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Pure Chat is Super Easy to Use and Implement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Pure Chat has allowed me the opportunity to get a chatbot on to my site in a fast and efficient manner.

Pros

What I like the most about Pure Chat is that it's so easy to set up on your site and get going with it very quickly. Some of the other chat bots are very complex to use, but not Pure Chat. They are always working to make it better!

Cons

I have not experienced anything I do not like about this software at this time. They offer a free version to get you started and you can grow from there.

Review Source: Capterra
 

Greg from Cardinal Unlimited, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

I've used Pure Chat for website communication.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've used Pure Chat on our website to interact with our website viewers better. The pricing is straightforward as well.

Pros

The ability for website visitors to talk to you no matter where they are is a great value-add for any business.

Cons

No translation tool, and the mobile app can be buggy at times. I also believe the mobile app needs to be open all the time to be seen as logged in.

Review Source: Capterra
 

Olayinka from Yio Cloud
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Covered meets all our primary expectations.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Purechat makes it easier for our customers to talk to us and get an instantaneous response.Unlike when they send us an email or call support over the phone : it is free to use for them and they get a response in seconds provided an agent is available online.

Pros

Pure chat has covered all of our basic Livechat needs since we began using from April the past year.
We are provided with the most important features which assist us better address customer needs and complaints.I like that we get chat alerts for all incoming chats on the Pure chat dashboard,the canned responses has enabled everyone at the help desk department communicate faster with customers by allowing us presave responses to the most popular questions by our customers,likewise the pre -chat information form has allowed us gather some extra information about a web visitor before they are connected to an agent and lastly customization has been pretty impressive.

Cons

New chat notification have sometime come minutes late,in which case the website visitor has already left the website.
I have only experienced this bug during weekends when I work from home ,with the aid of the Pure chat smartphone app.

Review Source: Capterra
 

Shane from Transport Broker Group
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Great Live Chat Facility

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good and bad experience although mainly a positive

Pros

It's very easy and efficient to use, would highly recommend

Cons

Sometimes it crashes at the most important times

Review Source: Capterra
 

Drew from TD Ameritrade

July 2018

July 2018

Ok service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Pure Chat offers companies the ability to live chat with customers directly via their website. This is extremely helpful for companies with a large customer service department.

Cons

As mentioned above I think that Pure Chat s extremely helpful for companies with a large customer service department. I don't think however this would be as useful for smaller companies.

Review Source: Capterra
 

Anais from Conviasa

July 2018

July 2018

The interaction with the public is simply fascinating with this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Attention to the public is one of our most important premises when working in the consortium.

Pure Chat has been an excellent ally for us since it has brought us closer to customers who for one reason or another want to share their concerns, observations, complaints and compliments with us. This interaction gives us inputs to improve our service from many points of view, either from the quality of the flights, the sale of tickets, the schedules arranged for the flights, the quality control in the handling of the luggage, among many other things , which, make me recommend this software.

Cons

I do not have any type of complaint about this software since, since we used it in our consortium, we have only obtained benefits, praise from the users and optimization in the work

Review Source: Capterra
 

Susan from Drastic Plastic Records

July 2018

July 2018

Pretty nice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Pure Chat is a pretty nifty service/software. You can live chat with potential customers through your website.

Cons

Pure Chat's user interface could be improved. Some features are missing and it would be nice to have them in terms of live chat services goes.

Review Source: Capterra
 

Mark from Impact Merchandising

July 2018

July 2018

Very useful service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Pure Chat is an extremely useful service for businesses that want to establish/maintain a strong online presence. They have a basic version which is free, so that's really useful for smaller companies.

Cons

There aren't really any major cons with Pure Chat. It's a good service and they'll help you integrate their systems with your site.

Review Source: Capterra
 

Parag from Cognizant

July 2018

July 2018

Ok ok experience of chatting not that great .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Using this software unlimited chatting can be done . very easy to use .lots of options available than only massages.

Cons

Sometimes it gives problem while using this software and also randomly massages get missing while chatting.

Review Source: Capterra
 


July 2018

July 2018

Great software for SMBS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, you can set easily the customized responses, it is a really useful tool to communicate with customers for support

Cons

It is really complete and does very well everything it offers to do, nothing to add or take , it is simple

Review Source: Capterra