Salesforce.com CRM Software


 

The Salesforce cloud is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support.

The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both applications. Salesforce for small business allows users to manage contacts, track sales deals, manage tasks and events, harvest leads and track performance. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations and more.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a technology stack that covers database and security as well as workflow and user interface.

 

Salesforce.com - Sales executive dashboard
 
  • Salesforce.com - Sales executive dashboard
    Sales executive dashboard
  • Salesforce.com - Track opportunities
    Track opportunities
  • Salesforce.com - Mobile view
    Mobile view
  • Salesforce.com - Mobile search
    Mobile search
  • Salesforce.com - Mobile customer information
    Mobile customer information
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

9,325 Reviews of Salesforce.com

 

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Software Advice Reviews (2,184)
More Reviews (7,141)

Showing 1-20 of 2,184

April from Healthcare
Specialty: Healthcare / Medicine
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Lots to do with it that doesn't get utilized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's probably the most commonly used nowadays but it could be tweaked to be so much more efficient

Pros

Customer contact/account ease of tracking, able to integrate easily with document software, echosign. Lots of reporting if you can figure it out

Cons

Duplicate accounts/contacts, repetitive info need. Features that never get utilized, running reports to clunky

Review Source
 
 

Anthony from Emergency Training Partners
Specialty: Education
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Could have been better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great for a large business with multiple users. Not so great for the small business. Hoping once everything is fully established and I am just documenting activities and tracking my business that things will run smoothly.

Pros

Robust and established. Large number of features once setup properly. Features do not equal easy functionality. If a small company is using this may not be the best platform. Established business in the US and won't be going out of business anytime soon.

Cons

Service. Service. Service. Small fish in large ocean. They have different tiers of service. First they signed me up and took my money immediately, setup username but NEVER set up password. So you follow forgot your password except it has a security question that you cannot answer! After spending nearly 45 minutes through self-help and about 15 different call ins and options, I eventually got a human being who was able to help. There was also an issue with uploading of contacts. Currently at 5 hours and counting from submitting a ticket to reach a human being.

Review Source
 
 

Desirae from ClientsFirst Consulting
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Salesforce CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, Salesforce is an outstanding option for CRM. It offers flexibility in customizations, from the basic custom page layouts to the more complex visualforce options. Automation is easy to build and implement with the out of the box features and, again, for the more complex issues, there is always the option of custom apex coding. Salesforce Premier Support has proven time and time again to be outstanding. And, while I'm not big on the new Lightning interface personally and from a strict administration stand point, I do applaud them for recognizing the classic version was reaching its limits and taking on the challenge of rebuilding and freshening up the look and feel. Sales teams seem to love the new look and feel and that's a good start.

Pros

Flexible, customizable, easy to use, easy to learn and tons of help available and searchable online. Great options for all kinds of automation and ways to guide users in adhering to data entry standards. The AppExhange is a huge pro because you can find nearly anything to meet a need that you have that it doesn't already support out of the box.

Cons

I think cost is the biggest issue for Salesforce. It can and sometimes does prevent small businesses from signing on with them.

Review Source
 
 

Dominic from Bectran, Inc.
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

SFDC

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Great for tracking leads from cold call to deal closure. Easy to see all of my sales teams pipeline.

Cons

Can be overwhelming because of many settings and user configuration options but not too much, after training.

Review Source
 
 

Jake from CIE Tours International
Specialty: Hospitality / Travel
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

The Lightning Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great for tracking leads, integrating with Outlook, and getting projections for profits/growth. Built-in training.

Cons

Hate, hate, hate lightning experience. I usually find myself going back to the classic UI. Not very user friendly.

Review Source
 
 

Trisha from KEMP Technologies
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

There's a reason why it's #1

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Functionality, features and support. If Salesforce doesn't have a feature/functionality, you can bet there is an App on the AppExchange for it. I have been in the industry for 7 years and it is amazing to see how much it has changed and evolved since my first day.

Cons

The reporting capabilities leave something to be desired and you have to pay an arm and a leg for Wave. Some of the standard features (Quick create for example) suck and haven't changed since they were created regardless of the amount of votes and ideas. Everything not standard is ridiculously expensive to add on.

Review Source
 
 

Greg from Medical Devices
Specialty: Healthcare / Medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Loving life as a certified admin

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are looking to improve your business or you want to start a rewarding career path, I would recommend Salesforce for either.

Pros

The product has so many possibilities. Out of the box you can set up a sales environment, manage your pipeline and quickly see and visualise your data using the in built reporting features. Then as your needs and requirements grow you find that the possibilities are seemingly endless, you can customise and configure a lot without having to know a great deal of coding or programming. Just with point and click. And the Trailhead training is free and gives amazing advice to boot.

Cons

Occasionally the platform can be a little slow in response with the newer lightning interface. But that is overcome with the good looks and functionality that it brings.

Review Source
 
 

Michael from Aetna
Specialty: Insurance
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

Great product but could use some flexibility in user additions or enhancements

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use and connects easily to other users within the company. Also great to create dashboards or reports.

Cons

The data is a little inflexible to move around and not the easiest to use at times for every business need.

Review Source
 
 

Elexa from Marketing and Advertising
Specialty: Accounting
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Salesforce CRM is great if you know how to use it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Salesforce has great capabilities and impressive reporting and importing/exporting functions if you know how to use it.

Cons

Highly recommend having someone that is well versed in Salesforce implementation to assist with set up and configuration for best performance.

Review Source
 
 

Raewyn from Team FF
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Not the right software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

In theory the software sounded like a great way to track our prospecting activities, conversion and existing client management.

Cons

The reality was disappointing as our ‘product’ was membership and Salesforce was more suited to a traditional product. I suspect it’s less the software and more the person in the company who recommended the change to Salesforce was not long enough in the organisation to understand its oddities and hence got us a product not suited to what the organisation needs.

Review Source
 
 

Gabe from NWL
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Powerful but not intuitive.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Definitely a powerful client management tool! Tons of customization options and ability to give people on your team various levels of access. Great for recording client history, progress and follow up.

Cons

Not a user friendly interface. Requires a lot of customization and training to use effectively. Becoming and admin takes lots of time and paying a certified admin or developer to assist with setup is costly.

Review Source
 
 

Zulkamal from Co.think research and consultancy
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

A Cloud Based Customer Relationship Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

An easy to use cloud based software which supports all major browsers and no complicated installation is required. Furthermore it also support real time sales activities for potential prospect engagement

Cons

Pricing is big issue for me. As I am running a small business, pricing is a way too expensive for me.

Review Source
 
 

Meg from Freedom Foundation
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Amazingly capable CRM product that can be customized across all industries.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Initial set-up with a qualified consultant, user fees, data storage, and apps can add up to a high annual cost.

Pros

The versatility and customization options are amazing and you can trust that your data is secure. While currently in the non-profit sector and using Salesforce to manage donor files and donation information, I also used Salesforce while in private sector advertising sales and as a government employee. There is no competition due to Salesforce's ability to interface apps, allowing you to create a CRM to best suit your particular industry or needs.

Cons

Hire a qualified professional consultant to build Salesforce from the ground up. We have had to backtrack to fix bugs and re-do the system due to poor initial set-up. If you are not tech savvy, it can be hard to map out which applications to use or develop, as they possibilities are endless.

Review Source
 
 

Katie from Sonova
Specialty: Manufacturing
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2018

November 2018

Excellent tracking tool for Sales communities

Ease-of-use

Functionality

Product Quality

Customer Support

Great for tracking Sales clients

Pros

Allows sales teams to track notes on clients. It allows to see who called on particular sites and on what day. Allows inside sales tracking as well as the ability to share information between teams.

Cons

It is only effective when it is consistently used by all team members. It must be a company wide imitative.

Review Source
 
 

Michelle from Hunter Vision
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Helpful with tracking leads

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I really liked how it helped keep notes together from different interactions with new leads. I was able to get a better idea of where we left off in our previous conversations.

Cons

Salesforce was great with keeping track of interactions but was not a good fit with our company because we use many apps that Salesforce did not integrate with.

Review Source
 
 

joanne from Cogent Communications
Specialty: Telecommunications
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

love love love

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

great platform

Pros

it is always available it provides a bridge between your sales activity and all of the resulting orders that come from it.

Cons

The new format runs slow and it is taking some doing to figure out where to access the information I need as I go through my calls.

Review Source
 
 

Lee from Plum Laboratories, LLC
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Enter Salesforce and Pardot at your own peril!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

While Salesforce is portrayed to be a very powerful CRM tool, and I am confident it probably is, it significantly lacks support which is badly needed given the sophistication of the software. Enter at your own peril.

Pros

While the product appears to offer lots of flexibility, it is tremendously complicated. Unless you're prepared to hire a full time administrator, we highly recommend that you use some other CRM software. If Salesforce would spend 10% of its marketing and sales budget into support, it would make a significant difference. We would NOT recommend purchasing Salesforce to anyone. While we have now had it for almost a year, it has been a complete waste of money.

Cons

Although we purchased Salesforce Premium and Pardot Premium support, it was an entire waste of our money. When we call for support we are told to check the community board. So why we can't get direct support, I have no idea. This is the worst support company we have ever dealth with.

Review Source
 
 

Syeda from Sanquin
Specialty: Pharmaceuticals
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Good CRM system, tailoring is very expensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's mostly used for sales and less for setting up collaboration and partnerships

Pros

Very robust system, excellent for sales, app is very helpful, multiple functionalities available, user license cheap

Cons

Not suited for biotech partenering or business development for the life sciences industry, too expensive to customize

Review Source
 
 

Fritzie Ann from Txanto
Specialty: Other services
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

this app is Good in customer relationship!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

What i like the most here have a features to keep care on your customer, good in marketing and it help me so much.

Cons

Sometimes buffering maybe because of m internet connection but this is totally good app for me, it help me a lot.

Review Source
 
 

Rebecca from Howle Law Firm
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

So hard to get used to

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The team really cares about the product and does their best to break it down and make it easy to understand.

Cons

HUGE learning curve without much easily access support- I tried this for a very short time and found too difficult to use despite having more than 5 years experience with sales programs.

Review Source
 
 
 
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Showing 1-20 of 7,141

Rebekah from Comeet
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Best CRM out there

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I used this CRM at a non profit for several years and the ease of use and comparability was amazing. It was great for keeping track of EV EVERYTHING for everyone

Cons

I did find it difficult to set up at the beginning and I wish I would of done a one on one training

Review Source: Capterra
 

Cecilia from Rosie Cleans
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Excellent for CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, it has helped in my sales business as a sales executive. It was my go to for customer reports and sales pipeline.

Pros

Salesforce is a sales exec must have! All the report one needs to conduct their business is all in one platform. It's excellent for corporate and team environments.

Cons

The report creation was not the easiest and customize to one's need takes a bit of time.

Review Source: Capterra
 

Christos from Cambridge Computer
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Sales force review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Compared with other crms out there it is the most easy to use and most intuitive. From a management perspective and from a user perspective.

Cons

Sometimes you receive permission errors where there shouldn't be and if you accidentally press the back button you will loose almost all of your data entry in the existing form.

Review Source: Capterra
 


December 2018

December 2018

Indifferent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It’s not easy to navigate but has many options. I don’t not like;however, i am looking for an easier software to use that fits my need better.

Pros

The software offers a lot of options. But that also makes it a tad difficult to navigate. However I’d rather have options than not.

Cons

The software isn’t easy to navigate, you might be looking for one thing and you believe it would be under one tab but it’s actually under and intirely different tab.

Review Source: Capterra
 


December 2018

December 2018

A highly complex, extremely agile CRM system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Salesforce has a feature set that would blow your mind, and a customizability that you won't be able to imagine.
In the past 2 years that I've worked with the system, I have not seen something that it's not able to do in one way or another, it's just a matter of complexity and time. You can get really creative with how the system can run and the reporting capabilities are great for managers.

Cons

It's very complex to set up and get it running just the way you need it. Even though it's presented as a tool for small and medium businesses, I would guess it's more expensive than most SMB's can afford, especially considering that you need to hire a company to set it up for you, which can cost tens of thousands of dollars, and then provide training for your team, an administrator and if you require further development, you need a Salesforce specialized developer. It gets extremely expensive

Review Source: Capterra
 


December 2018

December 2018

An extremely flexible CRM platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

SalesForce is able to do a lot for many different teams. You can connect marketing, sales, finance, and support processes and likely more on the single platform.

Cons

There is not enough support when you are a smaller company in terms of setting up for success. It can be very overwhelming to decipher all the options and even with their community, the level of customization can make it a bit challenging to know the best way to achieve your goals.

Review Source: Capterra
 

Eleanor (Nora) from Widen Enterprises
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Could be better

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The best part about Salesforce is it gets the job done. It seems like it can handle a lot of data and do what it needs to do.

Cons

It's very difficult to use if you don't watch the training videos. Usually, I'm the type of person that just likes to jump into a software and learn as I go. This is nearly impossible with Salesforce. I've been using it for about 6 months and it's still difficult for me to use.

Review Source: Capterra
 


December 2018

December 2018

A great application for sales management

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I think for me the most important and positive thing was the user interface. It was fast, fluid and, almost no lag. It has improved a lot since it launched many years ago (12-13 years, I think). For us, the Heroku DB integration helped us a lot.

Cons

The major problem for me is the reporting platform. I know, we can generate almost any data report but it's very hard to understand which ones to do to be able to capture a certain aspect of the data. It should be made more user friendly and tools UX should be improved.

Review Source: Capterra
 

Rosa from Arc
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Great system

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I love how easily I can access client’s information. The app makes it even more convenient!

Cons

On occasion, I have found the desktop version difficult to navigate.

Review Source: Capterra
 

Rachel from Church Community Builder
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Has Potential

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like the ability to customize case queues so I can organize and view cases in different ways. Nearly everything is customizable actually. Theoretically that's a great thing, but it's also so vast; I don't think we've quite figured out how to make it work well for our company.

I also like the ability to tag teammates and other cases in a post and comment on posts within a case.

Cons

There's no way to tell that someone else is already working on a case. My team is forced to use a work around to prevent duplicate work. (We have to make sure to immediately assign a case to ourselves as soon as we open it so that signifies it is no longer available for other team members to work on. Even still sometimes people inadvertently assign a case to themselves at the same time without knowing it.)

I also don't like that it doesn't auto-save your emails and there's no option to save as a draft. I have lost more than a few emails in Salesforce.

Review Source: Capterra
 


December 2018

December 2018

SalesForce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

1. Overall it gives a good visibility into sales and helps in forecasting.
2. Chatter feature also helps to get good history into a particular account or opportunity.

Pros

1. Well thought through layouts
2. Amount of customization possibilities
3. Good reporting framework
4. Visibility it brings in

Cons

1. Training needs
2. Could improve on dashboarding and reporting
3. Look and feel could be improved. Seems dated

Review Source: Capterra
 

Shelby from Preschool
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Salesforce review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I liked how easy this software was to use. The tabs made organizing the data I was looking at very accessible.

Cons

I did not like with new updates some things that were fine changed. I understand updates need to happen however changing things that were working for me very well and putting them into a spot that was not very accessible I did not like.

Review Source: Capterra
 

Christina from Greater Cincinnati Behavioral Health Services
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Good value for your money!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This was helpful in setting up our customers on scheduled event times by sending out links for them to choose from.

Pros

The ease of having customers log on to set up appointments.

Cons

The long steps needed to add new customers into the system.

Review Source: Capterra
 


December 2018

December 2018

Salesforce is good service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Saleforce is useful application, a lot of help in the business.

Cons

There is a lot of unnecessary information. It can be used more easily than it is now.

Review Source: Capterra
 


December 2018

December 2018

Lots going on - sometimes good, sometimes bad

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Salesforce is the king when it comes to sales management software. It is the core of our sales operations.

Cons

Document maintenance and search really need some focus. The document repository seems like an afterthought.

Review Source: Capterra
 

Kevin from Procurify
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Salesforce - Outbound Sales Team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have been using Salesforce for my entire professional career and it has proven to be the best solution I've used.

Pros

Incredibly robust - an organization cannot run properly and efficiently without Salesforce.

Cons

Tough to onboard people if they've never used it before. That being said, help is so accessible that you can find any answer you need through the FAQs.

Review Source: Capterra
 


December 2018

December 2018

The CRM Giant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's integration capabilities. As the leading CRM, many other platforms integrate with SFDC making it a platform for the single source of truth.

Cons

The standard reporting and dashboard capabilities are not great, and the advanced analytics packages are very expensive.

Review Source: Capterra
 


December 2018

December 2018

Salesforce Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I loved the flexibility of Salesforce given the ability to customize so much. Trailhead training tools are top notch.

Cons

With the amount of customization we did, getting everything set up and started took months.

Review Source: Capterra
 


December 2018

December 2018

Great reporting and easy to use layout

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Different members throughout the org can have different views based on their priorities. It is easy to manipulate what is important and make sure that everything is easy to find. Running reports can be tricky to figure out because there are so many options, but that is also the beauty of it. There are so many fields and variations that you can use to run reports.

Cons

I often struggle with slowness of SalesForce Lightning.

Review Source: Capterra
 

Wendy from Vets First Choice
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Regional Sales Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The dashboards that I use daily to track the sales team's daily productivity and inititatives.

Cons

I was able to impersonate reps in Classic view but not in Lightning. I have to switch back and forth to impersonate.

Review Source: Capterra
 
 
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