SugarCRM

Add to compare

Ratings & Reviews

Overall Rating

4.36 / 5 (14,352)

3.80 / 5 (332)

Ease-of-Use

4.0 / 5

3.5 / 5

Value for Money

4.0 / 5

4.0 / 5

Customer Support

4.0 / 5

3.5 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

June 4, 2020

March 4, 2020

Pros/Cons

  • Pros

  • This software is so easy to use . I love it. Great functionality. The dashboard is always very attractive and simple

  • Beautiful interface and mostly very good price

  • Cons

  • The new Lightning experience​ looks pretty good however it is missing so many functions from the classic view.

  • not many, can be clunky but the pros definitely outweigh the little cons

  • Pros

  • Love this CRM due to the fact it is so easy to use. The training really is self explanatory and I LOVE the reports it can run.

  • Very Easy to use. It can fill almost every need we need

  • Cons

  • Some of the features are a little generic and could be a little more updated with the times. Overall it is a good product.

  • Not the prettiest software to look at but gets the job done.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

How it's priced

Salesforce users pay either a monthly or annual subscription fee for each user login. It is a cloud-based solution.

N/A

Contract Term

Salesforce requires a year-long contract for cloud-based deployment; renewed annually.

N/A

Upfront Costs

Additional fees apply for implementation (e.g., special integrations, customizations and/or data migration).

N/A

Recurring Costs

Fees apply for premium support.

N/A

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2019

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

8 Recommendations

7 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots

Support

Phone Support

Phone support included in subscription fee.

N/A

Online Case Submission

Online case submission available to all users.

N/A

Online Support Options

Help website, knowledge base, and online community included in subscription fee. Additional support can be purchased.

N/A

Training

“Getting started” online catalogue available to all users. Additional live and/or online training included in subscription fee. Online training includes webinars and/or videos.

N/A