Userlike Live Chat Software


 

Userlike is a cloud-based live chat solution that can be integrated with existing websites, enabling real-time communication between customers, employees and internal team members. It offers various customization options that let companies match the look, feel and logic of live chat to their website.

Key features include a built-in chat panel, custom design templates, team management functionalities, custom chat behavior, feedbacks, chatbot and more. The solution offers unique data privacy options which customers can opt for to ensure their information remains secure.

Userlike can be accessed from different mobile devices including tablets and smartphones. The built-in support bot asks initial questions from the visitors on websites, collects their questions and notifies the support team via Slack or email.The solution also provides reports and analytics that helps users to keep track of key metrics and KPIs.

Userlike offers services on a monthly subscription basis that includes support via phone and through an online knowledge base.

 

Userlike Live Chat - Mobile view
 
  • Userlike Live Chat - Mobile view
    Mobile view
  • Userlike Live Chat - Offline mode
    Offline mode
  • Userlike Live Chat - Chat view
    Chat view
  • Userlike Live Chat - Analytics
    Analytics
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

427 Reviews of Userlike Live Chat

 

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Software Advice Reviews (10)
More Reviews (417)

Showing 1-10 of 10

Nathan from Inspiro Business Solutions
Specialty: Consulting

September 2015

September 2015

Superb Chat Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Clean interface, powerful features, and deep integrations.

Likes Least

Price is really it, but the power of the service is well worth it. Deeper slack integration for on the go support (when no one is "physically online" would be great. Or settings business hours where someone will respond.

Recommendations

Do free trials, and test with your team the people who would be using it. Do live tests!

 
 

Kathrin from Saphir Unternehmensberatung
Specialty: Education

September 2015

September 2015

It was really good

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It is easy to use and you can use it with the mobilephone.

Likes Least

The integration into iPhone is difficult but it works.

Recommendations

It must be easy to use and i need an iphone integration.

 
 

Derek from Taste Analytics
Specialty: Software / IT

September 2015

September 2015

Simpel to use. Good in accumulate feedback

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Very easy to integrate with our service. It only take our engineering team a couple of minutes to integrate.

Likes Least

Not enough customization with trial version. Sometime the loading the view is a bit slow than expected.

Recommendations

It's been a great service. Don't have much to suggest currently

 
 

Ugo from JAPAN CONSULTING
Specialty: Other

September 2015

September 2015

Easy and handy module

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The easy way to start using it without any annoying server install and setup. The friendly and customizable interface is a nice point of this product.

Likes Least

The gap between the free account version and the premium one might be implemented with a smaller Team Premium or increase slightly the amount of free chats available for the free version, for small budget users.

Recommendations

To give it a try. Worth it. It's easy to setup and won't take much before start using it on your shop.

 
 

Victoria Elizabeth from Ambassador In Paradise Resort
Specialty: Hospitality / Travel

September 2015

September 2015

USERLIKE REVIEW

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We could chat with our guest's directly from our main websites.

Likes Least

Sometimes when we have multiple accounts, I would want to make mine available on our live chat but I can't because the other accounts are also available. I may just don't know how to configure it but it was all good.

Recommendations

Just evaluate this according to what you have experienced.

 
 

Terrelle from UrBema LLC.
Specialty: Manufacturing

September 2015

September 2015

A Well Designed Online Chat Program for All Businesses

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The user interface is very clean and easy to see what's going on when you log into the dashboard. The support appears to be very responsive. I got greeted immediately as soon as I signed up for the trail.

Likes Least

As far as the product, it is pretty sound, However, I think not having a help ticketing system built-in will hurt it's chances of really being a one-stop shop for a business' support.

Recommendations

Adding support for other Social Media platforms like Instagram would put it ahead of the competition. Adding a queuing notification on the chat window while the visitor are waiting to be served is really helpful and would help users from getting discouraged if they need to wait a while longer than expected. Definitely, implement some sort of Ticket or Knowledge base portal for the chat. Chat is great as a standalone product, but ultimately, visitors come to receive information and get answers to their questions. Without this function, the product remains limited in terms of it usefulness to serious Enterprise or businesses that need more than a chat program.

 
 

Anthony from www.gulvhallen.no
Specialty: Retail

September 2015

September 2015

Review Userlike Live Chat

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

We enjoyed the simplicity of integrating it and using it. The Userlike Chat function has made meeting our customers on a more personal level easier. It also helps that we have great tools to choose from when it comes to how to approach the visitors on our website. The no nonsense approach Userlike has is very satisfying.

Likes Least

When we update the proactive function(behaviour function) it takes a minute or so before it gets updated, but this is on very rare occasions.

Recommendations

Simplicity and function. If you need to test out a chat I recommend Userlike Live Chat

 
 

Bradley from Flying Fish Properties
Specialty: Real Estate

September 2015

September 2015

Impressive technology and service

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easy to use and does exactly what it says on the tin.

Likes Least

Cost, but that's a predictable dislike. The initial setup was a bit tricky but I got there in the end.

Recommendations

Free trial period so nothing to lose. We've learnt that it's a good facility to make available on any website.

 
 

Christian from Diözese Graz-Seckau
Specialty: Other services

September 2015

September 2015

Great product. Quick setup, works fine.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy implementation in our website. Great support from userlike when questions popped up. The tool was set up in about 2 hours and worked instantly.

Likes Least

Nothing so far. We did not have any trouble entering userlike-code in our website and it worked from the beginning.

Recommendations

If you want to stay in contact with your customers, you should take a closer look at userlike. Easy to intergrate in every website.

 
 

Andrea from enduu e.K.
Specialty: Pharmaceuticals

September 2015

September 2015

Easy to use and realy cool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I realy liked the configuration, easy and simple to setup

Likes Least

Seriously, there is nothing I can complain about, everything was well understandable for us. a perfect fit!

Recommendations

Go with Userlike! Just be sure that you have enough website visitors ;-) And don't expect too many Users to chat with you...

 
 
 
Showing 1-20 of 417


October 2018

October 2018

best module of chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

it's easy to use. i can talk with my friends now in my site

Cons

easy to integrate this module in your sites web

Review Source: Capterra
 

SaHalla from SNR Step One
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

365 Integration

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I just began the trial and already able to integrate with Microsoft 365 Dynamics. I like that the processing of setup is easy and quick.

Cons

I have not found anything with this software that has me disappointed.

Review Source: Capterra
 

Niklas from TioZ GmbH
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Good Quality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Fast, easy, good support. nice clean GUI

Cons

It looks like there is a little bug, because sometimes the system tells us that the site is offline but the code is integrated as it should be.

Review Source: Capterra
 


October 2018

October 2018

Nice

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Speak with clients

Pros

It seem to be easy to use and to personalise

Cons

Don't know yet.
Just test it since today and not on my site

Review Source: Capterra
 

Andrés from Savia
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

That you can chat online while doing other things

Cons

That you can not watch the conversation if you dont pay

Review Source: Capterra
 

JOhan from Mefirst.be
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Easy chat

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Have been testing. Nice to hear customers talk and ask questions. Allows you to understand your business better

Pros

Easy to implement and easy to understand what to do and how to configurate.
All options present as far as we can see.

Cons

Nothing special. Just struggled a bit with priorities : you can fix hours for live chat. On the other hand each operator can be on or off duty. If not in live chat hours and you keep your operator post on duty it seems to take the lead. If you forget to close your life chat as an operator, people think you'are online.

Review Source: Capterra
 

kevin from S3V
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Best chat online

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Formidable

Pros

It's is realy easy to use it and we are able to personnalise it.

Cons

It's a bit long to charge some page and I had some trouble to implemante it

Review Source: Capterra
 

Patricia L. from SEO & Biz Hub
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Beginner

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I really like it...So my experience is positive so far.

Pros

I like that you can customize the chat and that it is proactive. Live chats often hurt loading time.

Cons

I haven't experienced it yet but I believe it may harm my loading time.

Review Source: Capterra
 

Puente from Puente al Oriente
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Userlike Lice Chat works great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps us a lot to get in contact with pur visitors and the interface is quite freindly, which helps usmaintain an easy contact

Pros

It is really easy to use and easy to install, plus de instalation method allows it to work with any web-page design tool

Cons

The fares are a bit to expensive for what they offer

Review Source: Capterra
 

Dirk from Yacht-& Charterzentrum
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

First steps are easy

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Easy to use, very powerful. Integration isn't easy.

Cons

None! An app would be great, this would help!

Review Source: Capterra
 

Kevin from Hepburn Studios
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

The Best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use and the customer service

Cons

there where a few complicated areas not easy as a beginner

Review Source: Capterra
 


September 2018

September 2018

Just starting trial

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

So far so good!

Pros

Well, we are still on the learning curve.

Cons

The only thing negative so far is that the person you are chatting with can SEE you typing so typos show to the recipient.

Review Source: Capterra
 

Monika from Sicherhalt
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Userlike is very useful and easy to use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Overall, was easy to configure chatprogram.

Pros

I really like the look of this chat program. User interface is clean and simple. Installation into website was easy.

Cons

Nothing particular. May be at the beginning it takes you some time to get aquainted with it.

Review Source: Capterra
 

Patrick from endiio GmbH
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Very good functionality but partially complicated setup

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

- easy setup for first chat-panel
- reactivity is very good

Cons

- difficult setup for Slack / Telegram. We only have hardware developers in the company. It needed hours to get it running.

Review Source: Capterra
 

Franziska from Biehler Cycling
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Get in touch with your customers

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

easy to use, easy personal contact to your customers

Cons

not enough customization for automatic answers

Review Source: Capterra
 

Romy from Selbständig
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Live Chat via Website

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Mainly Questions somebody has. If the are Looking for a specific Hotel they might have a Question About it. So they can send a message which we answer. Sometimes we even have requests for offers via the Chat.

Pros

It is cool to Chat live with a potential Customer. You can immediately answer their Questions.

Cons

Well, there is Nothing negative I can say. Easy to handle and self explaining

Review Source: Capterra
 


September 2018

September 2018

Better than competitors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

overall try it buy it.

Pros

Much more configuration possible, very good pricing. German Company.

Cons

in the beginning complex but than easy to understand

Review Source: Capterra
 

Matthew from MotherStore
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Very convenient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Works great, has a great set of free features

Cons

I thoroughly like it and have no complaints

Review Source: Capterra
 


September 2018

September 2018

Game changing

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Live chat on your website really helps attract more people and sell more

Cons

The support team could be more helpful but overall happy

Review Source: Capterra
 

Janne from Lujatalo Oy
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2018

September 2018

Easy and smooth to use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like the Chat Bot :) it is funny extra!

Cons

So far nothing to hate. Easy to set up and use.

Review Source: Capterra
 
 
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