WalkMe Software


 

WalkMe is a cloud-based interactive guidance and engagement platform that helps service managers, user experience managers, and sales managers to manage customer experiences on company websites.

The software helps drive customers to specific actions using automated tip balloons as part of the “Walk-Thrus” feature. These “Walk-thrus” can be played automatically, via a link in an email widget that allows customers to choose specific “Walk-Thrus,” or by clicking a button embedded on a user's site. The feature also uses segmentation to change the display based on a client’s role, location and language. Users can also embed content into walkthroughs such as videos, articles and more. 

WalkMe enables users to customizes the look and feel of its features to adapt to the layout of a user’s site and screen size. The analytics feature allows users to track user interactions with the platform and make modifications to update the way users are guided through the site. The software is integrated with various search engines.

 

WalkMe - Dashboard
 
  • WalkMe - Dashboard
    Dashboard
  • WalkMe - Record sessions
    Record sessions
  • WalkMe - Configure email widget
    Configure email widget
  • WalkMe - Example on-page popup
    Example on-page popup
  • WalkMe - Example button placement
    Example button placement
  • WalkMe - Customer walkthrough
    Customer walkthrough
Supported Operating System(s):
Web browser (OS agnostic)

28 Reviews of WalkMe

 

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Software Advice Reviews (5)
More Reviews (23)

Showing 1-5 of 5

Deirdre from Turbo Tax
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Great work tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It's a great tool when you're not sure on how to get through a call situation. The walkme tool is definitely an asset to my work tools.

Cons

When I transfer a call, it repeats the questions after the transfer is complete. I'd like a cancel button to stop it.

Review Source
 
 

Darrus from Summit Health Management
Specialty: Healthcare / Medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2017

November 2017

WalkMe - Performs as advertised

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Excellent for creating educational walkthroughs for web based software. The interface is simple and easy to use. Most of the features work well and do not degrade the performance of the webpage for the end user.

Cons

Functionality a little iffy at times. Apps are not capable of performing basic logical operations and are mostly locked into a linear progression with little to no handling for users who may deviate from the specified path.

Review Source
 
 

John from Delivra
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Expensive but useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ability to give in app help to users without having to involve developers to do it. Helps with change management in our ui.

Cons

Clunky to set up and our trainer got certified, only to find then that the prescribed way of using the product was wrong, which resulted in slower last times for our app. Difficult to determine ROI.

Review Source
 
 

Harrison from Riskalyze
Specialty: Software / IT

August 2016

August 2016

The premier walk-through software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

WalkMe offers a great resource management dashboard (i.e a "Help" button for your website). We can put all of our available resources in an easy-to-use dashboard. Even better, I can and have created customized walk-throughs for our customers to utilize to learn different tasks within the software. Overall WalkMe is just fun, which is not something that is easy to do. Connecting customers with resources feels very rewarding for both parties involved.

Likes Least

Building a walk-through is NOT easy. Though, their professional services team helps out a bunch with that. You can only launch their editor using Firefox though, and I religiously use Chrome. I keep Firefox installed just to use Walkme. Starting off can also be daunting as you have to build everything from scratch to begin with. When I first started using WalkMe, I had to peruse their knowledge center and ask my supervisor for help with nearly everything. Now, I am pretty self-sufficient and would utilize my contact over at WalkMe If I need further help.

Recommendations

What features are out there? Really think through that quesiton. I'm sure there are others out there in this space, but WalkMe really takes the cake as far as I'm concerned.

 
 

Hans from Dynaread Special Education Corporation
Specialty: Education

June 2015

June 2015

Indispensible, and extremely powerful

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Very good support, impressive flexibility in its utilization.

Likes Least

Not much :-) We love it, and our users love it. I have really nothing that I don't like about it. It is simply very effective.

Recommendations

With everything there is a bit of a learning curve, but once you "get it" the possibilities in terms of either instruction, walkthroughs, or marketing are pretty extensive and powerful. Plus, the support team listens and thinks along and helps make things happen. Awesome product. We would be at a loss without it.

 
 
 
Showing 1-20 of 23


October 2018

October 2018

Customer Tutorials

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I have only ever used WalkMe for customer tutorials so I don't really have anything to base this off of. I personally liked WalkMe and I think our customers did too when learning and training on our new software platforms.

Cons

Sometimes I had issues getting the videos to playback but I was able to fix it with a software reboot.

Review Source: Capterra

  Response: WalkMe, WalkMe Inc.

Date: October 2018

October 2018

 

Thank you for taking the time to write this review! it¿s great to know that your WalkMe experience has been a positive one. We¿re also really happy to hear that you and your customers found our Digital Adoption Platform to be useful for learning your software. Please don't hesitate to contact community@walkme.com with any questions or concerns.

 

clinton from rain
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Good idea, has some improvements coming

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

overall this experience has been well worth the price. We have added a lot of training material that continues to help our customers with learning the software and being updated on changes.

Pros

Recently they have added new features that make it easier to manage the walkthrus, etc.

Cons

The reporting used to do real time for shoutouts, etc. but now it takes 24 hours for it to kick in on the reporting analytics

Review Source: Capterra

  Response: WalkMe, WalkMe Inc.

Date: October 2018

October 2018

 

Thank you for taking the time to write this review, Clinton. It¿s wonderful to hear you have found our Digital Adoption Platform to be so useful for training your customers and helping them learn your software. We have some exciting updates within our tracking and analytics coming very soon... stay tuned and please don't hesitate to email the WalkMe Community at community@walkme.com with any questions or concerns. Thanks again, Clinton!

 


July 2018

July 2018

Ironically, it's incredibly hard to use their product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This can be very powerful software if set up properly. We were able to do advanced tutorials, though it took professional services to set it up for us. We found it the most powerful in the market from a feature standpoint.

Cons

hard to use. WalkMe is a software that makes it easy to show visitors how to use any product. Unfortunately their product is prohibitively hard to use.

They have set up a "walkme university" and require 10 hours of training and watching videos just to get started.

They typically give you a CSM for 3 months to help you onboard and throw in free professional services because most things are too hard to figure out.

Review Source: Capterra

  Response: WalkMe, WalkMe Inc.

Date: August 2018

August 2018

 

Pleasure to meet you, and thank you for sharing your feedback on WalkMe. I'm glad to hear that WalkMe is helping your organization with feature adoption, but disappointed to hear that you're experiencing difficulties using the platform. As this experience is atypical for our customers, I'd love to better understand some of the issues if you'd be open to a discussion. In regards to our Customer Support, the team is available 24/7 and is typically able to solve or escalate most issues fairly quickly. Please email us at community@walkme.com so we can learn more. Looking forward to discussing with you.

 

Daniel from Specright

June 2018

June 2018

Great way to onboard and build retention

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

WalkMe is such a cool tool to take your customers down the path to success. It is so simple to build paths, and the team is extremely helpful!

Cons

The only thing is that because there are so many options, it sometimes takes time to learn all the bells and whistles. Really keep focus on onboarding and continuing support.

Review Source: Capterra

  Response: WalkMe, WalkMe Inc.

Date: August 2018

August 2018

 

Thank you for your thoughtful feedback on your WalkMe experience! It¿s great to hear that our platform has helped onboard your users and improve retention. WalkMe is a a very powerful tool and we¿ve designed our customer resources, like University, Community and Playbooks, to provide you with a plethora of resources and templates to maximize the use of our Digital Adoption Platform. We are glad that our team has been helpful, and we are grateful for your partnership!

 


May 2018

May 2018

The most robust Self-Guidance application out there.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

-In the adoption category, it is by far the most advanced.
-Good customer service and onboarding.
-The customization and branding within application is possible.

Cons

It depends on your size and if you have someone who can dedicate time to building out the walk-thrus post-onboarding.

Review Source: GetApp
 

Nemyee from HCE

May 2018

May 2018

It helps to attract our customers to our website

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We love the fact of creating videos for our software and their customer service is amazing, very proactive people.

Cons

Not always but it gets hard to record some of the clicks, we have reported it to customer service and they solve it immediately.

Review Source: Capterra

  Response: WalkMe, WalkMe Inc.

Date: September 2018

September 2018

 

Thank you for taking the time to write this review, Nemyee! It¿s great to know that your WalkMe experience has been positive one. We¿re really proud to hear that our all-star Support Team has been able to solve issues promptly. We hope to connect with you on the WalkMe Customer Community! Thanks again, Nemyee.

 

Steven from Craneware
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Great product, but hard to use with a multi instance saas company and can only use Firefox.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great product that integrates with a webage to provide seamless training, pretty simple to use. Great concept that uses the actual love system.

Cons

Firefox is not a widely used browser anymore, and most of our clients do not have it so could not purchase it. Also, we have several instances of our product, and wanted to price out per instance making it really expensive.

Review Source: Capterra

  Response: WalkMe, WalkMe Inc.

Date: September 2018

September 2018

 

Thank you for your thoughtful feedback on your WalkMe experience, Steven. We¿re glad to hear that our Digital Adoption Platform has helped train your clients and assist them with navigating around your webpage. I¿m sure you¿re aware by now, but we released a browser-agnostic WalkMe Editor that no longer restricts you to Firefox to build content, and there should never be a browser limitation for users to view content. If you need any additional information on this, we¿d be happy to provide it! Thanks again for your comments, Steven.

 


May 2018

May 2018

Fantastic Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is Fairly Easy to create a basic how to videos for our software. I like the look of the final product and how professional it looks.

Cons

Sometimes it doesn't record all the clicks. Could be me but it has happens more than once. Then I have to start all over again.

Review Source: Capterra

  Response: WalkMe, WalkMe Inc.

Date: September 2018

September 2018

 

Thank you for your feedback on your WalkMe experience! We¿re so glad to hear that you¿ve found our Digital Adoption Platform to be so helpful and easy to use. The recording error that you¿ve experienced with WalkMe isn¿t common, so if the issue persists please contact your CSM, our Support Team, or reach out to our Customer Community, and we will try to find a solution! Thanks again for your feedback and support.

 

Pascale from Quorum Review IRB

May 2018

May 2018

Great! Sets people up to succeed!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simple. Easy to use. Really great customer service associates readily available to assist with questions.

Cons

It can be a bit complicated and confusing trying to create walk-throughs for processes that have lots and lots of steps.

Review Source: Capterra

  Response: WalkMe, WalkMe Inc.

Date: September 2018

September 2018

 

Pleasure to meet you, and thank you for sharing your feedback on WalkMe, Pascale. We¿re glad to hear that WalkMe is setting your people up to succeed. We hope that our recent (and continued) UX enhancements continue to improve the build process. Also, we hope our customer resources, like University, Community and Playbooks, provide you with everything you need to maximize the use of our Digital Adoption Platform. If you¿d like to learn me more about these resources, please email the WalkMe Community at community@walkme.com. Thanks again, Pascale!

 

Pete from HomeActions | IndustryNewsletters

May 2018

May 2018

WalkMe is a nice tool to help clients navigate your website.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy setup, user friendly. WalkMe was used to enhance our client experience with our rather difficult to navigate user platform. It allows the user to select what they want to do and then be "walked-through" a step by step process to reach that goal.

Cons

We had to abandon WalkMe in favor of a live chat system as our platform changed so frequently, the navigation steps got outdated quickly and required constant review and reassessment.

Review Source: Capterra

  Response: WalkMe, WalkMe Inc.

Date: September 2018

September 2018

 

Thank you for your thoughtful feedback on your WalkMe experience, Pete. It¿s great to hear that our platform was able to help your clients navigate your website and improve the client experience altogether. We are bummed to hear that the constant change was impacting scalability! We hope there¿s an opportunity to reevaluate in the future, as your product changes and we continue to evolve. Thank you for sharing.

 

America from DESIGNARE

March 2018

March 2018

excellent work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great, excellent work that I do WalkMe. It should be noted that their treatment and concern for the welfare of their customers is always in sight.

Cons

Resolve immediately any doubt that may exist. I really do not have any complaints about this company, on the contrary I am very satisfied with the results, 10/10

Review Source: Capterra

  Response: WalkMe, WalkMe Inc.

Date: September 2018

September 2018

 

Thank you very much for taking the time to write this review, and share how WalkMe has made a positive impact at DESIGNARE. We¿re also really proud to hear that you think so highly of our all-star Support Team; they¿re available 24/7 to help with any issues that you may experience.

We look forward to continuing our conversations on the Customer Community! Thanks again, America.

 

Jose from Trebolcoins

March 2018

March 2018

Good Page

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have had a big adaptation with this page and my employees, they have acquired it in a good way and they are recommending each one to their underemployed. Very good everything.

Review Source: Capterra

  Response: WalkMe, WalkMe Inc.

Date: September 2018

September 2018

 

Thank you for taking the time to write this review, Jose. We¿re really happy to hear that your employees have found our platform to be so useful, and are taking the initiative to recommend to other employees.

 

Rick from Surety Solutions, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

So many cool potential uses!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It allows us to help our customers understand our complicated application process on our website.

Pros

There are so many ways WalkMe can be implemented that are genuinely helpful to our customers. It takes a complicated process and gives helpful insights along the way to make it much more approachable.

Cons

There is a bit of a learning curve before you can really get started making useful tools. It is also a pretty expensive solution.

Review Source: Capterra

  Response: WalkMe, WalkMe Inc.

Date: September 2018

September 2018

 

Thank you very much for taking the time to write this review, Rick. It¿s good to hear that you¿re aware of how WalkMe can be implemented solve many issues around digital adoption. We¿ve also made significant strides over the past few months to improve our data & analytics capabilities even further within WalkMe Insights. As for getting past the WalkMe learning curve, both the Community and Playbooks resources are designed to provide our customers with resources and templates to maximize the use of our Digital Adoption Platform.

Please don¿t hesitate to reach out to learn more about some all our new capabilities, and we look forward to continuing our conversations on the Customer Community! Thanks again, Rick.

 


November 2017

November 2017

Our tool for product intros - requires a lot of time to set up!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Has very good customization capabilities. Provides a good UX to build and design your walkthroughs and announcements.

Cons

Their editor only works on firefox and they have been promising one for chrome for ages - yet to deliver.

Review Source: Capterra
 

Vince from IPI
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

WalkMe Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

WalkMe is a pretty simple and creative tool to use to target your audience. It has benefited us in making it much easier to target our audience to download and use our services!

We have received great customer support, which has helped us every bit of the way.

WalkMe is definitely worth every cent with all of the feature reach functionality you receive!

Pros

WalkMe has a great resource management dashboard . Easy-to-use dashboard.
I can create customized walk-throughs for our customers to utilize to learn different tasks within the software.

Overall WalkMe is just a fun and easy product to use.
Connecting with my customers resources feels very rewarding, and is a HUGH Benefit for us.

It keeps us connected to our customers and meeting there needs.

Cons

Getting implemented was a bit tricky for us. It took longer than expected probably because our business and our process in general are a bit more difficult for others to grasp. You do need to have patience because you do need to build everything from scratch but once you are up and running that is when the fun begins. At least that was the case for us.

Review Source: Capterra
 

Kenneth from Microchip Technology Inc.
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2017

August 2017

WalkMe has been an exceptional tool that's added tremendous value for our training department.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Engaging tutorials for our users.

Pros

The ease of use when creating WalkMe tutorials is what I love about the software. Learning how to create highly engaging tutorials is a lot simpler than I thought.

Cons

The issues I encountered with Flash and different Internet operating systems were somewhat of a pain initially.

Review Source: Capterra
 

Crystal from Surety Solutions, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Impressive Software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

We'd been looking for something like this for a long time, but never found it. And then Walkme came along. I have never seen my boss so excited about a software tool before. We've had a few phone calls with Walkme and plan to sign up!

This review is mostly about the sales process, something that I think is important to note. I reached out to Walkme and they called me back. It was a pleasant conversation, they listened, there was no pressure. We set up a call to discuss if Walkme could be a potential solution for us. Highly respect Walkme's sales process and customer service. They listen to what you need; they don't push Walkme on you when it doesn't seem like a good fit. Very professional company, highly impressed.

Cons

None at the moment. I am a little worried about the setup process, but Walkme said they would be with us the entire way!

Review Source: GetApp
 

Alison from Freeman
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2016

December 2016

Walkme Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Walkme has been a great tool for us as a company especially in regions where we do not have an administrator to answer questions. It's a great tool for new users in understanding not only Salesforce but company customization in salesforce.

Pros

Easy to install and great for new beginners

Cons

Lots of set up required on the back end and if you move fields around, won't capture those changes

Advice to Others

Would definitely recommend!

Review Source: Capterra
 

Ashley from Freeman
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2016

October 2016

WalkMe Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love this software! It's pretty simple to create walk-thrus for your target audience, along with it being even easier for your target audience to download and use! Great customer support, has helped me every bit of the way, and definitely worth every cent with all of the functionality you get!

Pros

How easy and quick it is to use the software from a user end, or a creator end.

Cons

Nothing I really dislike about this software.

Advice to Others

None

Review Source: Capterra
 

dawn from OSF

October 2016

October 2016

WalkMe review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

It took a long time to get up and running with our walkme, partially because our business process is complicated. Just launched it and we are waiting to see how well it is adopted.

Review Source: Capterra