# Zoho Assist Software Reviews, Demo & Pricing - 2026 > Review of Zoho Assist Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/ca/crm/zoho-assist-profile --- [Home](https://www.softwareadvice.com/) / [Remote Desktop Software](https://www.softwareadvice.com/help-desk/remote-desktop-comparison/) / Zoho Assist Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/)[Alternatives](https://www.softwareadvice.com/help-desk/zoho-assist-profile/alternatives/) # Zoho Assist 2026: Benefits, Features & Pricing Wondering if Zoho Assist is right for your organization? Our Remote Desktop Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Zoho Assist 4.7 [(1453)](https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/) Pricing Starting at ₹480.00 per month ### About Zoho Assist Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT technicians to remotely support customers all across the globe. Key features of Zoho Assist include file transfer, concurrent sessions, remote print, chat, multi-monitor navigation, computer grouping, group-based access to technicians, robust security, user management and many others. With multiple methods to initiate a session and no installation required at the technician's end, connecting to a remote desktop is pretty simple in Zoho Assist. Zoho Assist offers you cross-platform remote support by allowing you to work on a remote desktop right from your browser. Rebranding options in Zoho Assist helps you to use your company's name, favicon, logo and a customized user portal. Zoho Assist has a forever-free plan as well as paid plans on a monthly subscription basis. Wondering if Zoho Assist is right for your organization? Our Remote Desktop Software selection experts can help you in 15 minutes or less. ## Zoho Assist User Interface ## Popular Zoho Assist Alternatives Main Product Zoho Assist 4.7 [(1453)](https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.69Value for money - 4.61Customer support - 4.64Functionality Pricing Starting at ₹480.00 per month Get Price Alternative Product [TeamViewer ONE](https://www.softwareadvice.com/voip/teamviewer-profile/) 4.6 [(11629)](https://www.softwareadvice.com/voip/teamviewer-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.37Value for money - 4.30Customer support - 4.56Functionality Pricing Starting at $24.90 per month Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24149)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [AnyDesk](https://www.softwareadvice.com/remote-support/anydesk-profile/) 4.6 [(1787)](https://www.softwareadvice.com/remote-support/anydesk-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.52Value for money - 4.25Customer support - 4.50Functionality Pricing Starting at €22.90 per month Get Price Alternative Product [Supremo Remote Desktop](https://www.softwareadvice.com/help-desk/supremo-profile/) 4.7 [(447)](https://www.softwareadvice.com/help-desk/supremo-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.72Value for money - 4.64Customer support - 4.50Functionality Pricing Starting at $109.00 per year Get Price Alternative Product [ISL Light](https://www.softwareadvice.com/screen-sharing/isl-online-profile/) 4.7 [(779)](https://www.softwareadvice.com/screen-sharing/isl-online-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.47Value for money - 4.72Customer support - 4.59Functionality Pricing Starting at $16.90 per month Get Price ## Zoho Assist Pros and Cons We analyzed 1,453 verified reviews for Zoho Assist to find out what actual users really think. Select to learn more Affordable Plans And Free Trial Zoho Assist is praised for its competitive pricing and cost-effective plans, making it accessible for small businesses and nonprofits. Users value the free trial, reasonable licensing costs, and the feature-rich packages available at lower prices compared to competitors. The platform delivers good value for money, with flexible options for both personal and professional use. Responsive And Helpful Support Zoho Assist offers reliable customer support with fast response times and attentive service. Users appreciate the knowledgeable assistance, helpful chat features, and the ability for multiple technicians to join sessions for real-time troubleshooting and training. The support team follows up on issues and provides clear resolutions, making it easier to assist users and resolve problems efficiently. Flexible And Secure Remote Control Zoho Assist enables users to connect to remote devices easily, manage multiple systems, and provide support without disrupting end users. Features like unattended access, remote commands, session recording, and cross-platform compatibility help teams troubleshoot and assist clients efficiently. The tool is simple to use, saves time, and supports secure remote access for various environments. Lag And Slow Response Times Performance can be inconsistent, with users experiencing lag, slow screen refresh rates, and delayed input during remote sessions. The application may be sluggish to load, and remote connections sometimes suffer from latency or poor frame rates, even on fast internet. These speed issues can hinder productivity and make remote support less efficient. Complex Access And Security Setup Setting up security and access controls in Zoho Assist can be confusing, with challenges around admin privileges, two-factor authentication, and external password manager integration. Users find the admin portal and permission settings difficult to navigate, and some are concerned about potential security risks or lack of visibility when accessing unattended computers. Occasional Connectivity Interruptions Users report intermittent connection issues, including failed connections, screen freezes, and unreliable performance on certain devices or networks. Establishing a session can sometimes be slow or complicated, especially for non-technical users. Connection quality varies, and features like reboot and reconnect are not always dependable. ## Zoho Assist Pricing and Plans Starting price: ₹480.00 per month Free Trial Free Version Standard ₹480.00 flat rate, per month Plan includes: - 2 Simultaneous Sessions - All in Free Edition + - Custom Report - File Transfer - Import Google Contacts - Multi Monitor Navigation - Reboot and Reconnect - Screen Capture - Send Ctrl+Alt+Del - Session Transfer Read More Professional ₹720.00 flat rate, per month Plan includes: - 4 Simultaneous Sessions - Advanced Reports - All in Standard Edition + - Android) - Custom Email Templates - Mobile Apps (Ios - Rebranding - Schedule Sessions - Screen Sharing - Session Notes Enterprise ₹1,120.00 flat rate, per month Plan includes: - 6 Simultaneous Sessions - All in Professional Plan + - Annotation - Contacts Management - Custom Domain Mapping - Customer Widget - Departments - Remote Printing - Service Queue - Session Audit Read More Standard (Unattended Access) ₹480.00 usage based, per month Plan includes: - All in Free Edition + - Bulk Deployment - Computer Grouping - Custom - Custom Reports - Email - File Transfer - Group Permissions - Mobile Apps for the Technician - Multi-Monitor Navigation Read More Professional (Unattended Access) ₹720.00 usage based, per month Plan includes: - Advanced Reports - All in Standard Edition + - Annotation - Bulk Deployment via Distributor - Chat - Custom Domain Mapping - Departments - Diagnostic Tools - Mobile and Iot Devices - Rebranding Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Zoho Assist Features - Popular features found in Remote Desktop Access Controls/Permissions Real-Time Chat Remote Printing Screen Recording Screen Sharing - More features of Zoho Assist Active Directory Integration Alerts/Notifications Annotations API Authentication Availability Indicator Backup and Recovery Billing & Invoicing Chat/Messaging Collaboration Tools Conferencing Customizable Branding Customizable Reports Customizable Templates Dashboard Desktop/Browser Sharing Diagnostics Tools Diagnostic Tools Email Reminders Endpoint Protection File Sharing File Transfer For MSPs HD Audio/Video Help Desk Management Incident Management Issue Management IT Asset Tracking Live Chat Mobile Access Mobile Screen Sharing Monitoring Multi-Channel Communication Multi-Participant Screen Sharing Multiple User Accounts On-Demand Recording Problem Management Real-Time Monitoring Real Time Screen Sharing Recording Remote Access/Control Remote Access & Monitoring Remote Monitoring & Management Remote Support Remote Update/Installation Reporting/Analytics Reporting & Statistics Scheduling Screen Capture Screen Mirroring Self Service Portal Server Monitoring Session Recording Session Transfer SSL Security Summary Reports Support Ticket Management Surveys & Feedback Third-Party Integrations Troubleshooting Two-Way Audio & Video Unattended Access User Management Video Chat Video Conferencing Video Streaming ## Zoho Assist Integrations Zoho Desk Integration rated 4.7 from 39 reviews ServiceNow Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review ManageEngine ServiceDesk Plus Integration rated undefined from -1 review Jira Integration rated undefined from -1 review Zoho SalesIQ Integration rated undefined from -1 review See all 17 integrations ## Zoho Assist User Reviews Overall Rating 4.7 Ratings Breakdown 5 76% 4 21% 3 2% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.7 Customer support 4.6 Functionality 4.6 Jason S. Verified reviewer Financial Services 51-200 employees Used daily for more than 2 years Review source Reviewed May 2026 Great solution for SMBs! 5 Positive, very happy overall. It solved several issues for my organization with regards to ongoing remote access and one-time remote support, along with machine compliance and inventory. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Intuitive, easy to for both the tech and the remote user, and budget friendly. Connection is stable and lag free. If you are a small-medium size business, this is a great remote support tool. When partnered with Zoho Desk, management and ticketing is simple. Cons: Interface could use some updating, but it is mostly a cosmetic Con. Also, it would be nice to be able to launch a session directly through Zoho Desk, along with the associated ticket times (machine interaction times). Currently, you would have to manually enter the Assist session notes and technician times into the ticket in Zoho Desk. Read More MP Mitul P. Verified reviewer Hospitality 2-10 employees Used daily for less than 6 months Review source Reviewed May 2026 Simple and Reliable Remote Support 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like Zoho Assist because the attended access is simple and quick. I can send the customer a link, connect to their computer, and help them right away without making the process complicated. It makes remote support easier for both our team and the customer. Cons: some useful features, like custom domain, are only available on higher plans. Other than that, the remote support tool itself works well and is easy to use Reasons for switching to Zoho Assist The connection would not work many times, I have to tell the client to close out and open the support application. Other times it takes 2+ min of waiting till I can connect. Read More RF Rick F. Verified reviewer Telecommunications 2-10 employees Used daily for more than 2 years Review source Reviewed December 2025 Best support product. Saves me hours int he car 5 All been good it does what it says on the tin. The server appears to up 100% of the time. Shame about the chat support Ratings Breakdown 5 Ease of use 5 Value for money 1 Customer support Previously 5 5 Functionality Pros: Easy to use reasonably priced multi platform. File transfer facility is particularly good. Works even on slow connections Cons: Doesnt work on IOS. The support chat is a waste of time because its either closed or they ignore you Reasons for switching to Zoho Assist Price Read More Roscoe H. Verified reviewer Government Administration 51-200 employees Used daily for less than 6 months Review source Reviewed March 2026 It is my favourite remote access solution 5 love it!!!! I have used multiple applications - Bomgar, Teamviewer, Anyviewer, AnyDesk, ScreenConnect - and this one is my favourite. Bomgar is 2nd. If I was given an option to use any on my list and someone was paying for it, I would still choose Zoho. The pricing options and customizations make it a no brainer. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Zoho was very easy to use, and ease to install. It links with Spiceworks Help Desk which is great bc I can track tickets by device. Saves so much time being able to remote access. I usedthe option that allows me to group devices like I was used to when I used BeyondTrust Bomgar. It is a great tool without any need for customer support to guide you through setup. It also offers MFA which is a great option for users needing a secure remote access option. Lastly, value!!! It is very valuable as a government agency that has a fixed budget. I have been and will continue to recommend this product Cons: The option of technician vs unattended assistance was confusing in the beginning. I had to use the trial to understand the difference. I wish it was made clearer in the pricing. Reasons for choosing Zoho Assist The main reason was how many devices Zoho allowed me to have. Secondly, the ability to place devices in groups. Reasons for switching to Zoho Assist Zoho works with Spiceworks. I saw it on their website and took a chance. Best decision. Read More HL Hill L. Verified reviewer Transportation/ Trucking/ Railroad 51-200 employees Used daily for less than 6 months Review source Reviewed July 2026 Would have given a five star 4 Its been great using zoho assist, and i am certain to always use it for my day to day activities. Never been complicated for me Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like the fact that zoho assist has really been user friendly and its got no bug or issues and easy to connect to the remote access Cons: what i like least is that it don't run it installation in background, running installation in background would be appreciated, instead of the multiple clicks of installation Reasons for switching to Zoho Assist Cos zoho assist is user friendly and pocket friendly, but if only the background installation can be worked on Read More HD Harry D. Verified reviewer Computer Hardware 11-50 employees Used daily for free trial Review source Reviewed June 2026 Great first experience with Zoho Assist 4 i like it. it is simple and works just as I need it to support our clients with IT issues. I have used it a few times and connected right away and able to assist Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 3 Functionality Pros: easy to understand and remote connection works everytime. I like the simplicity of the software and using it or a week i understand most features Cons: lacking features which had one Atera such as more details on a computer and how it is managed such as intune. Reasons for switching to Zoho Assist atera was expensive and i used zoho before so i was familiar with the software Read More AS Alonzo S. Verified reviewer Computer Software Self-Employed Used weekly for less than 2 years Review source Reviewed May 2026 ZOHO ASSIST FOR THE WIN! 5 i have been using the software for multiple years at this point and it has been great. It is used weekly to service my clients. Ratings Breakdown 5 Ease of use 5 Functionality Pros: the software has been very dependable. I like the interface which i found easy to use. the price is competitive. Cons: I dont have much to say about the dislikes. Havent found any issues. my experience with it has been good. Reasons for switching to Zoho Assist price at that point got a little higher and I just want to try a cheaper option. Read More Miki L. Verified reviewer Information Technology and Services Self-Employed Used weekly for more than 2 years Review source Reviewed July 2026 Reliable, affordable remote support that just works 5 Overall, Zoho Assist has been a dependable, cost-effective remote support solution. We use it to manage and support computers across multiple locations, and it's made day-to-day IT support much simpler — quick unattended access, easy ad-hoc sessions for end users, and minimal setup friction. It does exactly what we need without unnecessary complexity or inflated pricing. I'd recommend it to any small or mid-sized business that needs reliable remote access. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Zoho Assist is incredibly easy to deploy and use. Unattended access setup across multiple computers and sites was straightforward, and connections are fast and reliable even over slower networks. The pricing is very reasonable compared to competitors like TeamViewer or LogMeIn, and there's no nagging about commercial use. File transfer, multi-monitor navigation, and remote reboot/reconnect all work smoothly. It's also browser-based, so technicians don't need to install a heavy client to start a session. Cons: Occasionally the remote session can lag on high-resolution displays, and the mobile app experience isn't quite as polished as the desktop version. Some advanced settings are buried in menus and take a bit of digging to find. Reporting and session logs could be more detailed for admins managing a larger fleet of devices. Read More Mintu B. Verified reviewer Financial Services 501-1000 employees Used daily for less than 6 months Review source Reviewed May 2026 Excellent Remote Access Tool for IT Support Teams 5 Our overall experience with Zoho Assist has been very positive. It has made remote troubleshooting and device management much more efficient by providing secure and reliable remote access. The platform is easy to use, offers useful features such as unattended access and file transfer, and helps resolve issues quickly. It has improved our support team's productivity while providing excellent value for the cost. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Zoho Assist is a reliable and user-friendly remote support tool with excellent performance and security. It makes remote troubleshooting easy through features like unattended access, file transfer, and cross-platform support. The platform is cost-effective, easy to use, and has greatly improved our support team's productivity. Highly recommended. Cons: There are occasional minor delays when connecting to remote devices on slower networks, and some advanced features have a learning curve for first-time users. However, these are relatively minor issues and do not significantly impact the overall experience. Read More Ali M. Verified reviewer Computer Software 2-10 employees Used daily for less than 6 months Review source Reviewed May 2026 Reliable and Easy-to-Use Remote Support Solution 5 My overall experience with Zoho Assist has been positive. It is easy to set up, reliable for remote access, and works well for troubleshooting and managing devices remotely. The connection quality is generally stable, and features like unattended access, file transfer, and browser-based sessions make remote support more convenient. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy remote access and setup Stable and fast remote connection Simple and clean user interface Works well for remote support and troubleshooting Unattended access feature is very useful Cons: Occasional lag or connection drops during long sessions Mobile app experience could be smoother Some advanced features are limited on lower plans Interface can feel slightly outdated in some sections File transfer speed is sometimes slow Initial setup for unattended access can be confusing Read More Showing 1 - 10 of 1453 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/) ## Zoho Assist Popular Comparisons [TeamViewer ONE vs Zoho Assist](https://www.softwareadvice.com/voip/teamviewer-profile/vs/zoho-assist/)[Slack vs Zoho Assist](https://www.softwareadvice.com/remote-support/slack-profile/vs/zoho-assist/)[AnyDesk vs Zoho Assist](https://www.softwareadvice.com/remote-support/anydesk-profile/vs/zoho-assist/)[Supremo Remote Desktop vs Zoho Assist](https://www.softwareadvice.com/help-desk/supremo-profile/vs/zoho-assist/)[ISL Light vs Zoho Assist](https://www.softwareadvice.com/screen-sharing/isl-online-profile/vs/zoho-assist/)[BeyondTrust Remote Support vs Zoho Assist](https://www.softwareadvice.com/help-desk/bomgar-profile/vs/zoho-assist/)[Iperius Remote vs Zoho Assist](https://www.softwareadvice.com/remote-support/iperius-remote-profile/vs/zoho-assist/)[ScreenConnect vs Zoho Assist](https://www.softwareadvice.com/compare/390169-ScreenConnect/vs/392373-zoho-assist/)[Atera vs Zoho Assist](https://www.softwareadvice.com/help-desk/atera-profile/vs/zoho-assist/)[RemotePC vs Zoho Assist](https://www.softwareadvice.com/help-desk/remotepc-profile/vs/zoho-assist/)[NinjaOne vs Zoho Assist](https://www.softwareadvice.com/remote-support/ninjarmm-profile/vs/zoho-assist/)[Splashtop vs Zoho Assist](https://www.softwareadvice.com/remote-support/splashtop-profile/vs/zoho-assist/)[Getscreen.me vs Zoho Assist](https://www.softwareadvice.com/remote-support/getscreen-me-profile/vs/zoho-assist/) [Compare All Alternatives](https://www.softwareadvice.com/help-desk/zoho-assist-profile/alternatives/) ## Other Top Recommended Remote Desktop Software [ISL Light](https://www.softwareadvice.com/screen-sharing/isl-online-profile/) **4.7** (779) Recently recommended **2** times [TeamViewer ONE](https://www.softwareadvice.com/voip/teamviewer-profile/) **4.6** (11629) Recently recommended **0** times [ScreenConnect](https://www.softwareadvice.com/product/390169-ScreenConnect/) **4.7** (1899) Recently recommended **0** times [AnyDesk](https://www.softwareadvice.com/remote-support/anydesk-profile/) **4.6** (1787) Recently recommended **0** times Stuck Between Options? 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