Zoho CRM Software


 

Zoho offers a cloud-based customer relationship management (CRM) solution tailored to the needs of small and midsized businesses. Its interface includes CRM tools such as sales and marketing automation, customer support and a help desk, product configuration and reporting and customer analytics.

Zoho CRM offers multichannel support, allowing businesses to connect with their customers via email, live chat, phone and through social media. The gamification feature allows businesses to gamify their sales process and reward employees who achieve their targets. The mobile edition gives users access to sales activities and customer info on iPad, iPhone and Android devices.

Zoho CRM's Blueprint helps in automating sales processes by defining workflows and macros for regular activities. Zoho can integrate with several existing software solutions, including Google Docs, Microsoft Office and Sharepoint. It also offers add-on applications designed for specialized business, collaboration and productivity needs.

Zoho offers per user per month subscription pricing. 

 

Zoho CRM - Home page
 
  • Zoho CRM - Home page
    Home page
  • Zoho CRM - Ask Zia
    Ask Zia
  • Zoho CRM - Kanban view
    Kanban view
  • Zoho CRM - Best time to contact
    Best time to contact
  • Zoho CRM - Trend dashboard
    Trend dashboard
  • Zoho CRM - Sales signals
    Sales signals
Supported Operating System(s):
Web browser (OS agnostic)

2,095 Reviews of Zoho CRM

 

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Software Advice Reviews (151)
More Reviews (1,944)

Showing 1-20 of 151

Qiang from AEchem Scientific Cooperation
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

A useful tool for running the business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

You can customize the features to fit the needs of your company. And you can choose to back up the data if you want to do that. It is fairly easy to user and I would say it has a user-friendly interface.

Cons

It can be a little expensive for a small business. And You would not get good customer support if you need it during weekends.

Review Source
 
 

Sean from Holiday Inn Express
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Compact, usable UI

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I prefer a dashboard with a snapshot type of presentation.

Pros

The dashboard is very user friendly and I do like the deals tab, makes it easier to track potential deals so they don't get lost under a pile!

Cons

While the UI is easy to use, it does feel very dated and it's not really sleek. There are better CRM programs out there.

Review Source
 
 

Chinmay from Aress Software
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Best product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Maintain all records perfectly. Perfect visualization.
Best for all types of record and easily sort out

Cons

No issues with ZOHO. Recommend to all for maintenance of records. Make more perfect visualization...

Review Source
 
 

Amelie from University of Alabama at Birmingham
Specialty: Education
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2018

November 2018

For now it's okay

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The truth is that the price and the platform is good, good business growth with this is opted for. Easy to include equipment and interests of customers to help with sales, you just have to keep improving.

Pros

Its form in the management of mail is highly integrated to what the platform offers, likewise the excellent way in which you can manage the contacts and to be able to know the potential clients doing follow-ups of it, it also helps me a lot to facilitate a report of detailed and easy way.

Cons

The upload of files is completely difficult and slow despite having a good internet connection, I think that is a negative point because for these dates the average user wants to do everything faster and more efficiently. Another negative point is the difficult integration of networks to this platform, its learning curve is a bit difficult too.

Review Source
 
 

Dharmar from Bogar Bio Bee
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Best CRM application for small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It allow complete optimization for pre sales and post sales. Allow other many third-party application integration. User friendly, easy to customize

Cons

No major problem faced in this software. As a user, this application is good for small, medium business development.

Review Source
 
 

Mikee from LG Electronics Philippines
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

ZOHO COOL and Wonderful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This application software is very helpful, this pipeline had been used for a year, we continue using this tool,

Cons

No problem on this application software, this tools is awesome, It has a great performance that show in the market.

Review Source
 
 

Elsie from LG Philippines Electronics
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Extremely excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This application would like to be the best among all pipeline management tool. Zoho is the future of management in pipeline

Cons

Need to improve there dashboard and this tool will be need more update. And beyond that no problem at all

Review Source
 
 

Rex from MSI-ECS
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Hohoho zoho nice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

What can I say on this application this tools helps in managing pipelines to analysis all data and allow to see if there is problem in your leads

Cons

Need to be sync to all statistics report sometimes it will not fit based on this application compare to the link email

Review Source
 
 

Dean from MSI-ECS
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Zoho wonderful application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This application helps us to monitor pipelines and this application is easy to manage no hassle will continue to patronise it.

Cons

For Zoho I don’t see any error on this one. Continue using this application and recommended for others

Review Source
 
 

Doyle from MSI-ECS
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Cool pipe zoho

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This application software for Zoho is cool to have pipeline to monitoring And allows to check its statistics reports also.

Cons

Zoho software appplication needs to step up and make some moves for upgrade on their engine display

Review Source
 
 

Justin Eric from MSI-ECS
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Zoho push to limit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Zoho application if your looking for software which you want pipeline monitoring this is fits for you.

Cons

Zoho application has more to bring and room for upgrade. This is awesome but to dull on engine display. Just work on it.

Review Source
 
 

Ann Margareth from LG electronics ph
Specialty: Software / IT
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2018

November 2018

This CRM need for you

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This zoho manage pipeline and helps to study side by side on email sendout and receiving
Awesome application

Cons

I don’t see any problem on this one. great application recommended to download and used it. Thanks zoho

Review Source
 
 

Jhune from Tanduay Distillers Inc
Specialty: Food / Beverage
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2018

November 2018

Zoho is pretty good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Zoho CRM is one of the coolest CRM pipeline we see innthe market. This is very amazing that you can monitor and check very pipeline.

Cons

Zoho CRM need improvement in the dashboard its to plain and simple that you can have room for improvement.

Review Source
 
 

Brittney from Signify Health
Specialty: Healthcare / Medicine
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2018

November 2018

Terrible CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Not many pros. Guess the price is a pro. The ability to upload a contact list from a spreadsheet is a pro.

Cons

Everything. Nothing syncs together between the different Zoho products. CRM doesn't have a lot of functionality.

Review Source
 
 

Abigail from Imaginet international Inc
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Awesome zoho

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Zoho is awesome this pipeline is cool and easy to figure out. I can easily monitor my data with this application

Cons

I don’t have any cons to say because this one is rocking! Cool application you guys need to try and experience it

Review Source
 
 

Dmitriy from Sense Financial
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This software is very easy to use and allows for a lot of flexibility. It can be easily customized to meet user needs

Cons

As CRM it is great software. For me, I was looking for a CRM that also allows email marketing. Unfortunately Zoho does not offer this feature, but as the CRM I would give it my highest rating.

Review Source
 
 

Anthony from MSI-ECS
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Zoho cool and awesome CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is one of the coolest pipeline management that you can used now a days..have a level and you can manage the platform you are using

Cons

The platform is to simple. There is so much lots need to improve beside that no problem at all. Keep it up

Review Source
 
 

Erik from MSI-ECS
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Great CRM software of all!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software is a great tool for CRM,. For beginners its easy to use it has tutorial, and also can use in mobile phones that's why even im not in the office i can still use it

Cons

Using it on your phone will experienced buggy sometimes, its more convenient to use it on your pc. Other than that nothing cons with it

Review Source
 
 

Nova from MSI-ECS
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Pipe my zoho

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software helps to analize pipeline helps to manage your data email, easy to use software recommended for starter using CRM

Cons

This software platform display/interface is too basic, can have room for improvement, this advice for me is the whole problem i can see

Review Source
 
 

NATHAN from Www.northcentralholdings.com
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Zoho CRM Robust but complicated

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would reccomend this platform to small shops and people with the time to fully explore all of Zoho's platforms, they do work nicely together.

Pros

Zoho CRM can be setup in a million different ways to achieve customized work flows.
Zoho has the ability to visually map out your processes and attach the desired functions directly within the flow chart which greatly improves the ability for a business to enhance processes.
Zoho also has some of the best integrations on the market including the use of Zaps (zapier)
The Zoho one platform is incredibly proce friendly for a one or two person shop.
Support Is free and pretty responive

Cons

Users without experience in other Soho platforms may become frustrated easily, support Is mostly foreign so language barriers make it tough to communicate user interface issues.
Zoho CRM is not as user friendly as some applications and at times makes me think of the platform as being a glorified spreadsheet.

Review Source
 
 
 
Showing 1-20 of 1,944

Kurt from Prodigious brand logistics (Publicis Groupe)
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Best Customisation CRM !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps to optimise our sales efforts. Zoho CRM provide us multiple templates, helps us to merge email. It is the best CRM tool because of it's customisation feature.

Pros

- Easy to use
- Provide all rounded features of a CRM such as Reporting, and dashboards etc..

Cons

- Customer Support
- Lack of documentation

Review Source: Capterra
 

Suman from Sworupaz Beuaty Home
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Zoho CRM For Managing Your Customer Online

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like it's great user interface and easy to use features for managing our customers online.

Cons

I don't have anything that I dislike about this software yet.

Review Source: Capterra
 


December 2018

December 2018

not so intuitive

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

easy to use
easy to custom
reporting and detailed analisys

Cons

not intuitive and difficult to use at a principiant level

Review Source: Capterra
 


December 2018

December 2018

Best CRM I've used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I liked the ability to create automation and macros easily by using this tool. It streamlines our entire onboarding process with customers.

Cons

It's very bulky and not really nice to look at.

Review Source: Capterra
 


December 2018

December 2018

Zoho CRM is the low-cost better alternative.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

The always online availability is an attractive feature.

Cons

I can't find anything I least like about this software!

Review Source: Capterra
 


December 2018

December 2018

Confusing

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Confusing and frustrating

Pros

That it actually works and can export import

Cons

Really confusing in general. Like sitting in a plane cockpit for the 1st time and trying to fly it.

Review Source: Capterra
 


December 2018

December 2018

Love the Visuals!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I love the visuals that you can create with this software! The graphs help me visualize how things are going and what I need to work on!

Cons

I feel like there are a lot of different options and different tools that can be used with the software, but at times I felt like I was a bitter overwhelmed with all the tools, but not enough guidance on how I could implement them.

Review Source: Capterra
 

Emma from Outmersive Films
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

A great, low cost alternative

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It is easy to use once you learn it and it has everything i need for a small scale operation like the one i run. I dont need to manage hundreds of people/customers so it works just fine for what I need to do.

Cons

Being new to the CRM scene, it took a bit of time to learn how to set this up, but once i got the hang of it it was pretty simple! I like it better than other higher costing services ,but there is a bit less functionality

Review Source: Capterra
 

angela from Ticket Monster
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Nimble Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Nimble is easy to use and great for tracking emails. I would recommend this software for your business!

Cons

Nimble has no customer service on weekends.

Review Source: Capterra
 

Angelique from Jamestown Rubber Stamp Co.
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

I like but some features are hard to get use to

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Seems to be working well Still getting use to the interface

Pros

I like that all my items and programs are at my finger tips

Cons

I don't like that after having a 2 part authorization I can swap that to a different device

Review Source: Capterra
 

Wade Aaron from Townsquare Interactive
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Zoho CRM REVIEW

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the way it has some customizing options.
It transfers accounts very seamlessly
Very easy to see the entire sales cycle of a customer

Cons

I wish they would have a little better live support
More tutorials and help in setting up the custom options would be helpful

Review Source: GetApp
 

Nick from JWL Electric Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Zoho is good...but not great yet.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of out of the box use and how you adjust field fairly easily. I like the price and the fact you can interact with other programs.

Cons

It still doesn’t have the customization that some of their competitors have. And getting someone on the line to help you was not the easiest process, nor the quickest.

Review Source: Capterra
 

Martin from Sonata Services
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Great tool for recruitment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

is good to have this tool for all the employees of recruitment

Pros

is a great tool for my team of recruitment because with the info they can give to th tool you can get a great database with candidates and upload all the info of the candidate

it has the backup option for back all the data every time you want

Cons

its a little bit expencive and if your team it havent use zoho give the basics and explain all the structure of zoho and the main tools so they can start using the tool

the backup you have to pay separatly

Review Source: Capterra
 


December 2018

December 2018

Best cleint relationship manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It was very easy for us to maintain the clients details and likes and dislikes through this tool

Cons

Took time to set it up with our existing system, but once done it was easy to maintain

Review Source: Capterra
 


December 2018

December 2018

Very Affordable

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

ZOHO is a great CRM tool for startups but lacks some functionality.

Cons

Kind of difficult to navigate at times but a hit for the price.

Review Source: Capterra
 

Geeta from GEP
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Great to use and Easy in functioning

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the functions are very carefully segregated and grouped to be used by user

Cons

too much information sometimes get very confuse. It would be more effective if things sorted in menu format

Review Source: Capterra
 


December 2018

December 2018

Zoho CRM rocks!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I would not hesitate to recommend Zoho CRM. Customer service has always been quick to respond.

Pros

The functionality of the trial version is comprehensive.

Cons

I wish more integrations were offered free of charge.

Review Source: Capterra
 

Gillian from Walt Disney World
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

Zoho CRM Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Zoho CRM is a cost effective alternative to other CRM options

Cons

Zoho CRM has limited scalability and advanced options.

Review Source: Capterra
 

Hudha from Global Tutor
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Better Call Center

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very simple and convenient to use. You can customize it as per your company's work. It is the best when it comes to inspecting your client and sales.

Cons

I used Zoho at my part time work as a call center executive, so we couldn't do direct calling as it was set up with Skype and it wouldn't connect with any VOIP, and sometimes when we had technical issues we cannot reach the customers service promptly especially during weekends.

Review Source: Capterra
 


December 2018

December 2018

Overall Good Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's very user friendly and has a lot of capabilities for invoicing.

Cons

There isn't much i don't like about it. It is flexible and it works the way I need it to.

Review Source: Capterra