WhatsApp vs Medallia Concierge

RATING:

4.7

(15738)

WhatsApp has 15738 reviews and a rating of 4.69 / 5 stars vs Medallia Concierge which has 121 reviews and a rating of 4.56 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (121)
Ease-of-Use
5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
May 14, 2024
December 7, 2023
Pros/Cons
  • Pros

  • One thing I love the most about this software is the speed, the way it loads rapidly and ability to communicate with customers instantly is what makes me love the app.
  • WhatsApp is the best messaging app on the market, and what I like best about it is the WhatsApp Web, where I can exchange information from my computer to my phone much more quickly.
  • Cons

  • Lost my old contact no so lost all old contacts, so many irrelevant addition to promotional group once I shared contact with someone.
  • What bothers me is that it can be used for illegal activity because of the design of the app.
Read all user reviews
  • Pros

  • Ability to store and manage all of our needed contacts, group messaging, great reports, API integration, excellent customer service.
  • The communication between guests is always quick and we get it to our computers so it is awesome that we have that feature.
  • Cons

  • It also is very difficult to keep track when we get 30 different people messaging daily but we are working on figuring it out.
  • Having to pay extra for more users, we are a multi-branch business and having to pay extra for more users is a downfall.
Read all user reviews
Pricing Range
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos