Podium
About Podium
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Podium Pricing
Free 14-Day Trial. Pricing starts at $249 per month for our Essentials plan, ideal for small businesses.
Starting price:
$399.00 per month
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for Podium
1 - 5 of 495 Reviews
Jeffrey
Automotive, 11 - 50 employees
Used unspecified
OVERALL RATING:
4
Reviewed April 2024
Podium Review: Very effective for reputation management.
Jordan
Verified reviewer
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Very expensive but worth it depending on your model
Fantastic, We collect customer payments via the text payment feature. It is expensive but allows us to reach our clients and accept payments the way that they want to and in a secure way.
PROSIt is always on the forefront of new technology and they will keep you up to date on when new features come out as well as sometimes let you beta test.
CONSIt is extremely expensive for what it is. The personnel also don't coordinate very well so often you will get a marketing solicitation call and email even though you already use the product.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2022
Podium--Reliable and Easy to Use
As explained, I have been a Podium customer for quite a while. My company actually dropped Podium for a hot minute and used a program called Swell. The employees and I complained so much about the glitch issues of Swell that our company returned to Podium. That's not to say Podium is "glitch-free," but it far outways the issues we had with Swell. I will note that something has changed with Podium's customer service. When I first began using Podium, the customer service chats almost felt like you were talking to a friendly developer, eager to help. Now the customer service help feels like I'm chatting with overworked, underpaid, and uninterested grumpy teenagers.
PROSPodium is incredibly user-friendly. Our store has a wide range of computer knowledge--from advanced to those who struggle to find the back button. Podium has been a good fit for all levels.
CONSI'm not a fan of pulling the photos from my photo album or seeing that the pictures I take through the app are stored in my phone's photo album. I take many photos of products for customers and am very busy, so I often forget that they are there. I've used Podium for so long that when I look back at my years of personal photos I still find a picture of some random product that I forgot to delete.
Reasons for switching to Podium
Swell may have been less expensive, but the glitchiness of the product became too frustrating. Everything from conversations not loading to pictures posting several times in a row. Eventually, the "powers that be" heard the employees' moans and moved us back to Podium.
Peter
Government Administration, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2022
Just send us a text! - Podium brings texting to business
The overall experience has been great! The software is easy to use and easy to set up. They assign you a customer success agent and take you through about 12 weeks of training and check-ins to make sure you're good to go. We have loved it and recommend it all the time.
PROSI love how Podium allows teams of employees from different departments to work together to answer customer questions and requests. One beautiful thing is they were able to port our regular phone number and turn it into a text-able number. So our landline number that all of our customers are familiar with has now become a texting number as well. We're able to tell our customers those beautiful words: "Just send us a text."
CONSThe only downside I see in Podium is the search feature. It is actually astounding how bad it is. You would think in this day and age a basic keyword search feature would be pretty standard. Not so in Podium. The only way to look up old conversations is remembering the name of the person you were chatting with. I'm honestly dismayed by it.
Reasons for switching to Podium
We were using an integration with our organization's Slack channel that would allow us to chat through our website with customers. It worked ok but it wasn't very robust and the instant chat thing didn't work that well for our set up. Being able to text people was much better.
Tiffany
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
If you aren't using Podium, what are you waiting for?
The podium has been instrumental in the overall growth of our company. From google reviews to sales, to collections, Podium has been part of the experience every step of the way. Also as we were growing Podium was also growing and their innovations consistently kept the fire in us to push ourselves beyond our own limits and become the paperless, and digital company that we are today :)
PROSWhat I like most about Podium is its ease of not only use but training anybody new. We are a growing company hiring annually now more and more and Podium is by far the easiest trained software that we use. It's not only self-efficient but training is clean, straight-forward, and it's beyond user-friendly.
CONSThere are at this stage in the game a lot of add on's that you can certainly do with Podium. It goes from a very low cost to mid-range cost quickly as you realize you really do need and want all the bells and whistles that Podium can offer. It's not so much that it is a negative, but it does become a challenge sometimes when having to pitch a wonderful new feature of Podium to your decision-makers when the words "and it cost ---- extra" comes into play.
Reason for choosing Podium
The cost being unlimited text vs other companies were charging for a threshold of texts coming inbound and outbound. So although other companies gave you a package deal with the bells and whistles the true cost was in the inbound and outbound text, and when your business is 95% text-based for communication thousands of text per month can break the bank when you charge per text. Podium being on an unlimited text made it an easy decision and makes it understandable when sometimes the bells and whistles are add-on cost.