Giftsenda

RATING:

4.6

(9)
Overview

About Giftsenda

Giftsenda is an international corporate gifting platform designed to help businesses foster relationships with prospects and retain customers. Easily buy, send and track gifts online - to more than 200 countries. The platform enables you to send gifts to one or 1000s of recipients with ease, using automated gifting tools. Users can also schedule bulk gift campaigns quickly through synchronization with CRM systems or by uploading CSV files. Enjoy access to a gift catalog with 1000s of gift options, including gourmet, wine, tech gadgets, e-Gifts, swag and more. Using Giftsenda, businesses can save budget by only sending a gift that has been digitally pre-accepted by the recipient. The platform also provides a personalized gifting experience by enabling recipients to...

Giftsenda Pricing

Plans vary based on Gift selection within the marketplace, list of serviced countries, pricing discounts on retail price, CRM integration options, and more. Please contact Giftsenda for details.

Free trial: 

Available

Free version: 

Available

Giftsenda Marketplace - choose from 1000s of gifts in 200+ countries
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Giftsenda Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Giftsenda

9 Reviews

Slava

Hospital & Health Care, 11-50 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

As a marketing team, we save time by using Giftsenda to make direct gift deliveries to our customers

Giftsenda is a great gift-giving platform that allows us to send gifts to our clients on special occasions. It offers a variety of gift options, including personalized items, gift cards, and flowers, among others. The platform also provides a feature to track the gift delivery status, ensuring that the gift reaches the intended recipient on time.I have had a wonderful experience working with the Giftsenda team. Our manager, [sensitive content hidden], is very professional, and it has been a pleasure to work with such a client-oriented team!

PROS

As a marketing team, we save time by using Giftsenda to make direct gift deliveries to our customers. With the platform's delivery tracking feature and personalized card options, our workflow has become much easier.

CONS

Giftsenda is a great gift-giving platform that allows us to send personalized gifts to our clients on special occasions very smoothly!

Reason for choosing Giftsenda

Because of great customer support, and easy platform features

Oguzhan

Telecommunications, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2023

Great Solution for Customer Loyalty

The software has simplified the process of managing customer loyalty, allowing us to effortlessly track and reward our loyal customers.

PROS

Giftsenda offers a comprehensive set of tools and features. Its streamlined loyalty program management.

CONS

One drawback is its limited customization options. This can be a bit restrictive for some businesses.

Vendor Response

We appreciate your feedback and are thrilled to hear that our software has simplified the process of managing customer loyalty for your business. We understand your concern about limited customization options. We are continuously working to enhance our platform and provide more customization features to better serve our customers' diverse needs. Thank you for choosing Giftsenda as your customer loyalty solution, and please don't hesitate to reach out to our customer support team if you have any further questions or suggestions.

Replied June 2023

Mahek

Computer Software, 10,000+ employees

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed February 2022

Easy to use!

PROS

It was easy to use and straight forward.

CONS

Needs to be more interactive and inclusive of all people who with/without disabilities.

Matt

Computer Software, 51-200 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Christmas Hampers for Clients... Problem? No problem at all!

Wonderful experience. The ease-of-use is unmatched and only surpassed by the level of customer service that is offered. Definitely using the service again!!

PROS

I loved the personalised support with the backing of strong technical processes. My package was sent out on time and would've been delivered on time if not for some mistakes by the end-courier. I was in touch with [sensitive content hidden] as soon as the package failed to arrive, she kept me in the loop the whole time, offered me contingency options whilst the package was being returned to sender. She made sure, despite a major hiccup, nothing was impacted negatively.

CONS

Nothing yet. There was a slight problem with the initial delivery, but customer service sorted it out in no time.

Maria

Environmental Services, 51-200 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2023

Giftsenda's best feature is its customer service

PROS

The best thing about giftsenda is the amazing customer service. I would like to thank [sensitive content hidden] personally. She is a five-star employee. You are amazing, [sensitive content hidden], and Giftsenda is definitely a better choice for you.

CONS

Visually, the platform could be more user-friendly. In addition to more sustainable options, we would also like the ability to create our own gift campaigns.

Vendor Response

Dear Maria, Thanks so much for the feedback! We are excited to let you know that with the newly released collection builder feature you are able to create and edit your own gift collections for campaigns. Thank you for being a valued customer.

Replied June 2023

Hayden

Veterinary, 51-200 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Hayden Review

Overall, great experience.

PROS

Customer support was very quick, and [sensitive content hidden] my representative was very helpful.

CONS

Generally, there were not many cons besides the pricing being fairly high. But justified for the quality of service

Reasons for switching to Giftsenda

International shipping

Vendor Response

Hi Hayden, Thank you for taking the time to leave us a review! We are glad to hear that our customer support team was quick and that your representative was able to assist you. We understand that pricing is an essential consideration for our customers, and we work hard to ensure that our pricing is fair and competitive, given our high-quality service. We appreciate your feedback and will continue to strive to deliver the best value possible for our customers. Thank you for choosing our corporate gifting service, and we hope to have the opportunity to work with you again in the future.

Replied February 2023

Iglika

Marketing and Advertising, 201-500 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed March 2023

SBT feedback

We use Giftsenda for Loyalty programs toward special VIP customers. Overall we've reached very nice results - 62% acceptance & 49% customer satisfaction, relevant results for our industry

PROS

Relevant product baskets? Great Sevrice and responsive team.

CONS

Some of the features and reports must be adapted to our bussines need to have effective follow up - during campaigns and after that.

Vendor Response

Hi Iglika, Thank you so much for your review. Our team is constantly looking for tactics and methods to improve our users' experiences further, and we're thrilled you saw results. We look forward to partnering with you again. Thank you, and Always Be Gifting!

Replied March 2023

Alena

Sports, 11-50 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Great friendly service

Giftsenda helped me quickly and efficiently organize goods and deliver them to upset customers and increase their loyalty

PROS

I really liked the intuitiveness and practicality of the entire platform

CONS

Well-designed and user-friendly interface without unnecessary distractions

Reason for choosing Giftsenda

Because I have known and trust the owner of this business for many years

Vendor Response

Dear Alena, thank you very much for your feedback! We are glad to hear the project was a success and looking forward to more ongoing campaigns into the future! Giftsenda Team

Replied December 2021

Parijat

Pharmaceuticals, 51-200 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Great experience in the very first order!

PROS

Global reach and customer support from team

CONS

Some products were expensive enough as compared to others

Vendor Response

Dear Parijat, Thank you so much for the amazing feedback. We hope to be able to work with you again soon!

Replied April 2023

9 Reviews