I do like the monthly cost. I do like working with customer service.

I do like how this software works with out POS System (Logivision). It does make it easy for our cashiers to activate and redeem points. Customers like the feature of saving points for future larger purchases.

Our customers are having a hard time signing up to be able to redeem points. I have used many programs and this seems to be the worst for customer sign up. We do have an older customer base who have a hard time with emails. Most loyalty programs are phone number based. YOu do have to spend more money to change it to that style which I do think is not good.I also am not a fan of having to pay for text messages.

Top notch

Set up support was amazingly good Best value for money

Required Zapier to integrate with QB desktop/enterprise but [SENSITIVE CONTENT] at Nicejob implemented a very good solution to automate, so not really a negative

Horrible

Whatever is good about this software is buried by the fact that this company has been withdrawing money from my account since closing my terminals in August - and it is currently Feb of the following year. Most recently, they have billed me with an almost $500 bill for a terminal that I returned in September. Oh, I keep getting the runaround - "we'll fix this, we'll refund this" and every month or so, there's another unauthorized fee that I have to spend months chasing, and hours on the phone with placating sales people that assure me I'll be refunded to only be refunded months later and then have another $500 fee taken for a terminal that was returned 5 months ago. This has actually come to a point where I am actually considering closing my back account (and dealing with the enormous headache that that would be) in order to have these criminals stop taking money out of my account. Never, never, never would I recommend this company. They actually even asked me how much $$ it would take for me to remove a previous bad review I gave them. When they didn't like my answer, they withdrew another bogus $485 from my account that I now have to chase.

see above. Or heck, I'll copy it for you here:Whatever is good about this software is buried by the fact that this company has been withdrawing money from my account since closing my terminals in August - and it is currently Feb of the following year. Most recently, they have billed me with an almost $500 bill for a terminal that I returned in September. Oh, I keep getting the runaround - "we'll fix this, we'll refund this" and every month or so, there's another unauthorized fee that I have to spend months chasing, and hours on the phone with placating sales people that assure me I'll be refunded to only be refunded months later and then have another $500 fee taken for a terminal that was returned 5 months ago. This has actually come to a point where I am actually considering closing my back account (and dealing with the enormous headache that that would be) in order to have these criminals stop taking money out of my account. Never, never, never would I recommend this company. They actually even asked me how much $$ it would take for me to remove a previous bad review I gave them. When they didn't like my answer, they withdrew another bogus $485 from my account that I now have to chase.

Paystone's loyalty and gift card program is extremely easy to use. Integrating into our existing point of sale software was painless, and their support team are an actual joy to work with. From the signing of the initial contract to the execution of our first loyalty transaction, Paystone held our hands to ensure that it was a seamless process. With constant updates to the software, new features are always being released, allowing us to stay fresh and relevant with our customer base. Our top 5 features: 1) Real-time security and fraud prevention 2) Branded customer loyalty and gift card portals 3) Customizable merchant dashboard 4) Flexible options for loyalty earn & burn 5) Multi-tiered Loyalty benefits, allowing us to better reward our most loyal customers.

We would like to see a deeper integration into the POS for inventory items.

Our overall experience has been great and like that we have human support when we need it

Very user friendly even for the technically challenged staff

there was nothing really that bothered me

Very happy with Paystone and especially the customer service they offer. They are always available to hear us out if we have issues or questions and we feel very well taken care of.

The gift car functionality is easy to use from loading gift cards all the way to customer redemption. The reports are easy to run and they allow you to easily mine all relevant data, quickly.

We would like to sell digital gift cards that could be emailed out to our customers instead of having to mail them physical cards. This function is available but seemed a bit expensive for us. That said, we are a smaller operation so it could be priced fairly for the market.

Great Experience, overall, recommended.

Competative Price, very helpful sales team to make everything clear, and good service.

CS take long some times.

Good

I like that we get paid the next day.Customer Service has been excellent, fault pinpad was replaced immediately.Semi-Integrated with our POS

The pinpads are confusing and very techy. Setup was difficult.

It was the best option we provided students

The system is an accordance with our accounting procedures and very easy to track

There's nothing that I don't like about this program

Pretty good once you get used to it.

The ability to reward my regular clientele, collect contact information for our newsletter and offer a trackable gift card that is easy to use for my staff and clientele.

The dashboard is not very clear and the fact that it's not a one card fits all is a bit problematic and costly as you need one card for the gift card and one card for the loyalty program.

Quite grateful for their customer loyalty feature, it has helped my company grow rapidly. Only if they could provide free trial, it would be great to get the user of a glimpse of what he is going to get. A bit expensive but certainly worth it.

The loyalty program is definitely something we found great to encourage our employees do better. This has drastically improved their performance. Quite helpful.

Paystone should allow their users at least a free trial. Though it's a bit expensive, the user must be given a chance to explore what he is going to get.

Cards are nice and professional

Easy set up; great customer service when registering and setting up account

It’s too many steps. It should print out either 2 redemption slips for server and customer, or automatically print a redemption and balance slip. Too time consuming to have to swipe again and do the process over again in a busy restaurant setting

Frustrating, expensive and regretful.

Gift card program is easy to use and a great option for business.

Daily we are experiencing "not completed" transactions with debit cards and when we re-enter it, our customer may get charged TWICE for their purchases! When this happens, we have to explain to the customer that they will get reimbursed within 1-30 days. This is very frustrating if that customer does not have the funds available and even worse customers think we are intentionally charging them and assume we are stealing from them. I also feel that we are getting charged for every extra "not completed" transaction. I am a small business in a small community and cannot afford to constantly defend my reputation each time this happens. Unfortunately your service/product has negatively affected my daily operations and the damage is done. We are now encouraging cash transactions whenever possible to avoid complications like this. I have contacted customer support and I was told that "it happens" and there is" no solution" for this.

Good

Easy to use when making a transactions.

Not much. I didn’t have a wireless terminal to start.

very nice and the services is perfect

facile d'utilisation. transfert et gestion simple

il est difficile pour moi de connaitre le montant total que nous avons en crédit sur nos cartes

Our experience with Paystone has been great! Customer service has also been great we honestly didn't had any issues

Secure, quick and easy. Customer support amazing

Maybe working and searching for other banks to be their provider for online business purposes.

ca va tes bien mais j'aimerais avoir une discussion avec un membre de votre équipe pour m'expliquer ce que nous pourrions faire de plus

nous utilisons les cartes cadeau et c'est très facile d'utilisation autant pour le personnel que pour le client

rien, mais j'aimerais avoir une discussion avec un membre de votre équipe pour m'expliquer ce que nous pourrions faire de plus

From project prep to migration and launch DataCandy supported every aspect of my org's requirements. Exposure to training, knowledge of data imports, approach to bug fixes, access to developers, access to top management, support and access to industry expertise were all smooth and excellent experiences. The task of switching from our old provider to DataCandy seemed daunting but they made it easy. Truly a customer focused organization. We hope to work with DataCandy for many years to come.

Ease of integration, scalability and ease of use.

Very easy to use and always technical support available

I don't know what to say. I'm not a tech persona. So what can I say, but that I like this company.

Simple and intuitive backend Connected and integrated to our POS Simple to use for employees and customers Good customer support

New features could be explored and developed.

We have been working with Datacandy for a long time and we have seen them explore and grow. They offer more and more services and understand the needs of their customers.

Support is very present

Some technologies don't work with our POS sytem.

I used Datacandy for two years and it's been amazing. Before then we couldn't track any giftcards that was sold by an employee. Their system really helped to make sure there wasn't any fraud.

It took us a little while to understand all the options that come with the system, but when you get a hold of it it's great.

Just a few steps to get gift cards ready. I can train new employees to use it in just a minute!

It is easy and very efficient to get gift cards ready. Just a few steps and I can charge or reload gift cards easily. Training new employees to use it is very simple.

Loading the DatCandy on the device can take a few seconds. When you charge cards or even when customers need to use their own gift card, it is longer than using a Visa or Mastercard.

Negative

Not much. What was sold to me and what is implemented are two different things. Sales makes it sound easy but the implementation support is minimal.

Not easy to use. Triangulation between the POS vendor and Data Candy / Capstone

Great customer support and easy access. Patients and customers are loving the system and the ability to impact the environment in a small way with allowing emailOr text receipts

We love the ease of deployment into the office and simplicity of the set up

No cons this far except a minor glitch of double charges however customer support dealt with it beautifully