Preferred Patron vs Qualtrics CustomerXM

Preferred Patron has 80 reviews and a rating of 4.95 / 5 vs Qualtrics CustomerXM which has 204 reviews and a rating of 4.71 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.95 / 5 (80)

4.71 / 5 (204)

Ease-of-Use

5.0 / 5

4.5 / 5

Value for Money

5.0 / 5

4.5 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

5.0 / 5

4.5 / 5

Last Review Written

September 10, 2020

October 22, 2020

Pros/Cons

  • Pros

  • We are pleased with the ease of use. The response time from Customer Service is exceptional. The online Customer Portal seems to be a hit with our clients

  • What I like about this program is its low price, it is very powerful and easy to use, it allows you to do SMS campaigns and we benefit in sales.

  • Cons

  • I really don't have anything bad to say about the software. If I had to pick one thing, I guess the software updating process could be a little easier and/or automated, similar to Windows updates.

  • I have not experienced any "cons" with Preferred Patron

  • Pros

  • This is a very well organized software. It's incredibly easy to navigate through, and the results are visually appealing.

  • I love this software because of the ease of use, the pleasing aesthetic, and the multiple capabilities it has to collect data in so many ways!

  • Cons

  • I think the price point is a little high for the value we get out of it. The software itself is easy to use to no real complaints other than the price.

  • There are glitches that sometimes bug me (getting logged out spontaneously is the worst) but nothing major.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux