Yon-Ka Paris has been using Zinrelo for more than 5 years. I also tried other solutions such as Smile.io and Yotpo rewards for different projects and always ended up switching to Zinrelo. Zinrelo has the best customer service and technical support, always available and extremely helpful. They're helping us (without counting their hours) for a migration to Magento we're currently working on for our B2B website, and on many other B2C projects such as the refer a friend program. Working with them feels like working with our own team really. Our success is also theirs, and you can tell. I highly recommend them.

- top notch integration/technical team- customer support- admin panel ease of use- loyalty program easy to set up - price

An integration with [sensitive content hidden] (our current CMS) back in 2015 would have been sensational.

The Overall experience is impressive , specially dealing with the sales team and the technical support , they are prompt , prompt and friendly and have hands on their program.

Zinrelo has helped me to create this perfect bond and make our customers enhousiaste to place their orders. our customers database was grwoing and needed a customizable program to help keep our customers well rewarded and appreciated .

some of the features need a deep customization , but that is the part of the paid service , you get what you pay for , however i find the basic features are more than enough , but you shoudl consider doing these customization in the future specially for online stores to make the software looks better on the website. we are considering this in the future.

fair at best. likely going to pull out program

concept of rewards program.

cumbersome to implement, hard to justify return on investment, account management is lacking - no sense of urgency and lacks understanding in loyalty concept

Overall it has been a positive experience. We'd recommend this product to others, and it works well with Shopify.

It was pretty easy to set up. It was easy talking with their sales team, and implementation team. The software is good, and the concept of reward points is something that we've been wanting to do for a while.

There aren't many things I could think of.

Zinrelo is packed with loyalty rewards features that could be easily tailored to our business and customers. We wanted to launch our program at the earliest, and they followed a very structured process to help us do that. We are planning to set up a program for our B2B customers as well.

No cons that I can think of, everything works pretty well for us.

We are effectively addressing the challenge of enhancing customer loyalty and engagement. The benefits realised include increased customer retention, higher customer lifetime value, and improved brand loyalty

What we appreciate most about this product is its user-friendliness. It's incredibly easy to use, and our customer service team has a genuine affinity for it. This streamlined usability has significantly enhanced our operational efficiency and customer interactions.

There is really nothing to improve about this product. We absolutely love everything about Zinrelo!

Great company to work with that is staffed by great people. Our customers have responded well to the addition of our loyalty program and they have been using it frequently.

This is a very well thought out Loyalty Program. It is very feature rich and contains robust user, program and reporting dashboards that are intuitive to use. The setup requires walkthrough which Zinrelo provides and is very good. This is a good company with a helpful staff.

For 95% of our users Zinrelo works as advertised. But for the other 5% the experience is not as smooth and has required manual management to meet their expectations. To Zinrelo's credit they are always responsive to issues our users experience and I'm hopeful that the issues will be resolved.

Zinrelo has helped our business shift away from promotions and increase customer lifetime value. We implemented Zinrelo in mid-year last year. This year in Q1 we’ve had a 20% jump in retention rates and 16% jump in customers making 5 or more purchases. Their team was great to work with during the implementation process, and their support folks have been quick to resolve any issues. Zinrelo has been a great partner for us, and we would definitely recommend them to others.

Nothing that I have come across, it is working good so far.

We absolutely love Zinrelo's loyalty program. We have it customized to match our brand and it seemlessly integrates with our website so it doesn't look like a third party service at all. You can also see, on the back end, the total amount of points rewarded, redeemed, per customer, etc.

Zinrelo's Loyalty Rewards platform is super easy to customize for your brand and choose which types of rewards you want to offer, as well as the increments and how to redeem their points they earn. It makes a huge difference in our customer engagement rate, motivating them participate in promotions and increase the volume of sales.

We started having an issue with Instagram not showing Zinrelo when our customers shared images with our hashtag which has made it more difficult for tracking since we reward them for their shout outs, but that's not Zinrelo's fault.

The standout feature of this product for us is its ease of use and flexibility. It seamlessly adapted to our business needs and can be scaled easily making it a versatile solution for our industry

One area for improvement could be the product's free reporting feature. This would provide even greater flexibility to cater to specific business needs and preferences.

We really like the platform, and we believe that our customers like it. We are really excited to work to grow our loyalty program, and start leveraging all of the features that it has to offer.

We are really quite happy with our Zinrelo Loyalty program, and we are particularly happy with how the Zinrelo team reaches out to us to suggest new features that we could be using, to drive more traffic to the website.

While the platform itself is easy to use, we did have some difficulty with integration, and getting all of the web orders to track. We were eventually able to resolve that issue though. Currently, it is only tracking orders for web purchases. In order to track in store purchases, we would need to have an API integration built into the backend of our system, which will be an additional cost. It is something that we would like to do, however, because it will really make the Zinrelo program work seamlessly.

Earlier this year, we switched our loyalty program vendor to Zinrelo as we were frustrated and disappointed with our previous vendor. We are much happier with Zinrelo's product and service! The platform is easy to use ourselves and for our customers. The biggest asset is the Zinrelo Team, which has been very helpful from getting us set up to continuing to offer insights and help on continuing to further the success of our loyalty program.

They are very receptive to feedback on improving their product. I asked for two additional data points to be added to a member report and they are going to do it.

Excellent software and customer service.

Customers enjoy the point system, and it was easy for us to customize and monitor. Once implemented you do not have to adjust anything.

Setup through ASP.NET was a little confusing, but not impossible.

Overall, our experience has been great and we are see great return. Our customers are loving that we have this option.

Integration was pretty seamless. Customer service has gone above and beyond to assist.

We wish you were able to create accounts with a phone number instead of email. We have a lot of customers suggest this.

Customer service is NOT good. Communication can be improved.

Loyalty reward points is the most valueble

The referral program and how it is set up on our platform. Customers really have a hard time understanding the program and what it does.

Terrific ROI, offering rewards to our customers has increased the bottom line

Very easy to use, plus when there is an issue Zinrelo is very easy to contact and they get back to you ASAP

No real cons if you read the documentation you can figure out how to use it.

Great people to work with, always trying to improve our performance. The platform runs itself!

Full featured, customizable, stable. Support listens to you.

Nothing, really. It would be great if some of the features were easier to implement.

Easy to use, got a lot of help from [SENSITIVE CONTENT]

There is nothing to complain about the software and the company.

Their features were setup to suit our needs. They delivered more than the expectations we had from these features. To add to it, we love their customer support.

We are happy with the whole offering. No complaints.

Software is very easy to use, and customers have had positive reactions.

No cons, integration process was smooth and it has been very easy to use.

At Saltwater Aquarium we wanted to improve our customer engagement and Zinrelo was helpful in this matter. We got a lot of insights with which we were able to set triggers to send out relevant campaigns.

We have been using it for 2 years and nothing comes to mind.

Honestly, the amount of customizability and integration on all store platforms is amazing. We have not been able to find any other programs like it. The whole process of setting it up has been a breeze as well. You have someone helping every step of the way. We have had [SENSITIVE CONTENT HIDDEN] and he has been awesome. We get all our questions answered and if there is something he does not know he figures it out. Will definitely recommend and use this platform for as long as we are around.

There is really nothing that I dislike about this program so far.

Our support team has been very helpful in understand best practices and the use of the platform.

Being able to connect with our top purchasers through Zinrelo's notifications makes our job of retention easier and easier.

Ease of pulling down pending rewards could be simplified.

The integration with Miva was very easy. Zinrelo support is wonderful

There is a learning curve to figuring out how to run a campaign.

The data analysis shows us how our program needs to be modified to be in line with our customer shopping trends.

We would have liked our Shopify and Bronto integration to be faster. But once it was done, we have not faced any problems.