Fantastic, We collect customer payments via the text payment feature. It is expensive but allows us to reach our clients and accept payments the way that they want to and in a secure way.

It is always on the forefront of new technology and they will keep you up to date on when new features come out as well as sometimes let you beta test.

It is extremely expensive for what it is. The personnel also don't coordinate very well so often you will get a marketing solicitation call and email even though you already use the product.

As explained, I have been a Podium customer for quite a while. My company actually dropped Podium for a hot minute and used a program called Swell. The employees and I complained so much about the glitch issues of Swell that our company returned to Podium. That's not to say Podium is "glitch-free," but it far outways the issues we had with Swell. I will note that something has changed with Podium's customer service. When I first began using Podium, the customer service chats almost felt like you were talking to a friendly developer, eager to help. Now the customer service help feels like I'm chatting with overworked, underpaid, and uninterested grumpy teenagers.

Podium is incredibly user-friendly. Our store has a wide range of computer knowledge--from advanced to those who struggle to find the back button. Podium has been a good fit for all levels.

I'm not a fan of pulling the photos from my photo album or seeing that the pictures I take through the app are stored in my phone's photo album. I take many photos of products for customers and am very busy, so I often forget that they are there. I've used Podium for so long that when I look back at my years of personal photos I still find a picture of some random product that I forgot to delete.

I was lied to during onboarding and never told about the 1 yr contract until I read it for myself during the signing. They are not transparent and their customer service is the worst I've EVER experienced.

They have a huge lack of transparancy. They are willing to lie to you to onboard and try to keep your business. They will make HUGE mistakes like porting away your personal number with NO accountability or concerns for your business. Wasted countless hours during set up and after trying use their platform all while being charged for services not used.

The overall experience has been great! The software is easy to use and easy to set up. They assign you a customer success agent and take you through about 12 weeks of training and check-ins to make sure you're good to go. We have loved it and recommend it all the time.

I love how Podium allows teams of employees from different departments to work together to answer customer questions and requests. One beautiful thing is they were able to port our regular phone number and turn it into a text-able number. So our landline number that all of our customers are familiar with has now become a texting number as well. We're able to tell our customers those beautiful words: "Just send us a text."

The only downside I see in Podium is the search feature. It is actually astounding how bad it is. You would think in this day and age a basic keyword search feature would be pretty standard. Not so in Podium. The only way to look up old conversations is remembering the name of the person you were chatting with. I'm honestly dismayed by it.

The podium has been instrumental in the overall growth of our company. From google reviews to sales, to collections, Podium has been part of the experience every step of the way. Also as we were growing Podium was also growing and their innovations consistently kept the fire in us to push ourselves beyond our own limits and become the paperless, and digital company that we are today :)

What I like most about Podium is its ease of not only use but training anybody new. We are a growing company hiring annually now more and more and Podium is by far the easiest trained software that we use. It's not only self-efficient but training is clean, straight-forward, and it's beyond user-friendly.

There are at this stage in the game a lot of add on's that you can certainly do with Podium. It goes from a very low cost to mid-range cost quickly as you realize you really do need and want all the bells and whistles that Podium can offer. It's not so much that it is a negative, but it does become a challenge sometimes when having to pitch a wonderful new feature of Podium to your decision-makers when the words "and it cost ---- extra" comes into play.

Product was okay but ultimately was not comprehensive enough to fit our needs for the price. Their client management was terrible with constant turnover and empty promises. It feels like they need to trap customers instead of providing a quality product at a price that would make me want to stay with them after 3 years. I can handle pricing disagreement but refuse to work with a dishonest company. It says something when you need to trap customers instead of having them want you like we do with our many other service providers.

All in one interface, mostly seamless communication portal, partial functionality standalone app.

Tried to trap us in contract - acknowledged cancellation and then proceeded to continue billing and pretend as if there was no cancellation. Ran through 5-6 “reps” consulting with their “team” who mostly promised fixes and then left the company before resolution.

I have really enjoyed using Podium and feel that it has been well worth the investment. We have looked at other forms of software that are similar but we continue to feel confident in Podium because of the variety of services that they offer. It has been awesome that our young tech savvy employees are comfortable with this software but that it is easy enough for our older employees to use as well. I am sure that we will continue to use podium for years to come!

I love that all of our messaging either from different social media sites or from our own website comes to one location! It is really nice that all of our employees have access to this site and because of that, we are able to reply very quickly to messages that come in. I also like that our reviews show up here and we are able to respond to them through the Podium platform rather than needing to go to Google, Facebook, Yelp etc. to find the reviews.

I wish that somehow we were able to consolidate the review notifications so that if we invite someone to review us on google and they write a review, we don't get two separate messages/notifications about it.

We used Podium for two years but found a less expensive alternative.

Customers were able to leave a detailed review. Potential customers always do their research so real people's opinions matter.

Very expensive. We loved the product but not the price.

They do offer a great product, but due to their shady sales tactics, we chose to discontinue our partnership with them. Since discontinuing, they have continued to contact me and pitch me regularly despite our lack of interest.

They offer a good product, and have a lot of services that are beneficial to a dealership.

Their sales team is relentless and a little on the shady side. They call both my work phone and my cell phone constantly, and have even gone so far as to spoof a local area code to get me to answer my personal cell phone to pitch me on more products we don't want/need.

Originally, I was looking for a reputation management service, but turns out, that's our least used feature for Podium. Instead, we've really been using Podium as a communication tool for our loan officers and new leads. I like that everything is done through SMS and allows our LOs to call the lead right away. Our business is closed mainly through phone, so Podium works well for us. However, I don't recommend for all industries.

-Chats with customers are through texts -Different sales agents can answer, and there is no limit to how many sales agents are allowed on 1 account

-Does not integrate to our CRM tool (Hubspot) -Not really using the review portion of Podium -No automatic chatbot integration

If I could give a negative star I would, I have had some help here and there and a few months credit given to me to help ease the pain. In all honesty I Dont see it being good or useful for any companies with less than 10 employees.

The SMS service, But hey we all have phone anyhow.!

Everything, The after sales service and support is shocking, The app doesn't always work, leads dont always come through costing me $ and hurting my reputation. I find it faster and easier to just use social media.

Our company's customer service has far exceeded expectations since implementing Podium. It has helped give our customers a way to reach us literally 24/7. It has helped get our company reviews up 1000%. It has also helped communications between our employees.

Podium is AWESOME!! We use it daily to text with our customers who love to communicate via text messages. With every employee having it up throughout the day any one of us can quickly respond to our customers texts and if it's after hours you can set an automatic reply text message that says we are not open at this time so they know someone will get back with them ASAP. It makes it so much easier texting on the PC than on your phone and it uses your company's phone number so you can just tell your customers to call OR text our number. For those who do prefer using their phone to text, Podium has an app that is absolutely awesome too! You will get push notifications on your phone whenever a customer texts or notifications for anything else in the app. You can send customer links and photos easily with Podium. Another great tool is you can direct message or have group chats with your coworkers in Podium. Podium has helped us tremendously with our company reviews too!! Allowing us to set up templates that text our customers once their project is completed asking them to rate us on a scale of 1-10 and texting them links to where they can leave a review online if they wish too. I know Podium also has a function where you can send an invoice amount text to your customers and have them pay via that link but we have not used this feature yet. Podium is awesome and has definitely made operations A LOT easier for our company.

There isn't really anything we don't like about Podium!

The experience was good but so far overshadowed by their lack of letting us cancel with proper notice that the entire experience is lost. Like an amazing meal with a crap server. All you remember was the final service and it is horrible.

Mostly worked well and had pretty good interface with website for chat as well

Tried to cancel this and was not allowed. Went through all kinds of hoops including a mandatory "screen share" by our account rep trying to keep us which made it worse. You CANNOT call or write in and cancel ever! They have their methods and basically won't let you out of a contract. We canceled ours finally after the screen share, the hard close from two different people to keep paying and then still got billed since they had our credit card. I would never recommend such a company. I have NEVER heard of someone NOT taking written notice well in advance to close a monthly contract. We did finally get it resolved to only pay an additional 9 days past when we asked for it to be closed, but its 9 days of our money. One of the poorest experiences i have had in 32 years of the retail business trying to cancel something. Mandatory screen share and hard sell to stay - Simply unbelievable

Never gives you the same rep, they constantly change people you talk to, customer service never follows up on anything, and they change their policies even though you have been paying for their services.

The program worked great and did it's job as advertised

This company is anti-gun. They suddenly changed this policy after 2 years of use and now we have to find another company to offer these service. They gave us 1 week to get off their platform with no notice of the change in their policy, or retro active support since we have been using their product for years.Would not recommend a company that will just kick you off with the level of integration this company has with your systems.

The staff is great and very responsive. Really like the interface and ease of use of the system.

There’s a lot of companies out there that have products for our digits age but I’ve found one in Podium that is useful. I do all reputation management for the Automotive group I work for and it’s incredibly easy to manager because of Podium. I can connect with all customers from all my stores without needing to have multiple logins and with the easy of a click of a button to switch between stores. Lots of other benefits but this is the one I love most. We want to be in direct contact with all our customers and this tool makes it easy.

I can’t really think of something I don’t like. The only thing I would think to improve it as a tool that would offer more to the customer is change from automated responses to Facebook messages to a team that handles incoming messages.

Podium has been essential for us staying efficient in covid times. It has allowed us to send our office employees home to work and still easily stay in contact. We get a much better response from our customer base now as opposed when we could only call them. It has become a large part of how we operate.

Current and potential customers have easier access to us, and we're able to reach a lot more people than we could previously with phone calls alone. Anyone can get the hang of it quickly and the design is user friendly. Any time we have questions customer service is available right away.

There was one time that they updated the software in a way that did not benefit the specific way that we use it without asking us. We tried to work with it for a while, but after we let them know we weren't crazy about it they rolled us back to the previous version with no problems.

I enjoyed using Podium! It was very beneficial for our office needs

It was user friendly and targeted a different type of customer/patient. Texting is the new way of contacting or communicating with other people and responses were quicker and more accurate.

The program was easy to use but it was hard to pinpoint exact lists when need be

Podium was a great tool for us and it really change the landscape of how we interact with new and existing clients. Once we cancelled the service we kept getting billed from Podium. It took 2 billing cycles and a few calls to finally cancel. Overall it was awesome. We found a more robust cost effective solution for our company with Sinch MessageMedia.

Ease of deployment for our web chat box and google review management. This platform really helped our Sales team with response times with new and existing customers. Which in turn captured more business. Podium also made it really easy for new clients to leave us a google review.

We no longer using Podium due to price. We moved over to Sinch MessageMedia for all of our SMS and review needs.

We've had multiple customer experience issues that have caused frustration. Our account has been managed by at least four different people over time. This makes it challenging when issues do come up... we don't know who to reach out to. It can take days for a rep to respond to correct an issue. Additionally, it feels like an overpriced service since our integrations don't even work. No discount was provided after they couldn't integrate to our POS system which means we have to send out review requests manually. It's not ideal, wish they would compensate us for their limited functionality.

I appreciate the simplicity of it's functionality to reach customers directly and collect reviews.

I dislike that the integration for the version of Profit that we operate is not functional. We have to send out reviews manually, which can be a hassle.

We are in one competitive market for reviews and our competition was miles ahead of us with 100+ reviews. We have gained significant ground because of Podium and the automations. They have worked diligently to help optimize our solution and train our staff on best practices.

As a multi-location business we needed a solution to cover our unique geographical needs and integrate directly with our CRM. Podium was one of the few that could handle those requirements. Their team handled the whole integration for us and now it is fully automated and harvesting reviews at a record pace. Fantastic support and dedicated account rep.

I wish it would integrate with Yelp, Angies List and a few other platforms. The cost is a premium.

We are able to stay in touch and contact our customers much faster and the ability to send pictures of the work needed as well.

The ability to contact our customer via text message is huge in todays world. They respond quicker than waiting for them to call you back on the phone. The ability to dispatch a call to our technician right from the Podium and they can see all the notes and talk to the customer as well. The ability to get reviews and watch your company grow is wonderful! I absolutely love this program.

I think it is a little more difficult to use on your cell phone compared to the computer but just takes a little longer to navigate.

Customer support is great. I know there are less expensive similar products out there at present. We have decided not to switch as this product is working well for us.

24/7 communication with customers. This has been especially important during the pandemic.

I think it could process faster. I'm sure there is room for improvement in the user experience.

Before Podium we struggled to get good reviews, not because our guests didn't like us, we just didn't have a way of asking for feedback. We use to get 3 or 4 reviews a month. Now we get 40 +. Having Podium consolidate everything for us makes managing our reputation easy all while getting significant volume, which helps in all aspects of our business.

We like that Podium is the hub for all online feedback and that we can manage our social reputation in one place.

It would be nice if Yelp would play nice with others.

Podium filled an important need for our business while also providing some unexpected benefits.

Managing a sizable car dealership's online reviews can be a daunting task, but Podium simplifies that process. Manage the reputation and communicate with customers in one simple platform.

If it were more (easily) segmented by user, that would help. It seems that they are moving in this direction, but as of today, it still needs individual customization.