All Comm100 Live Chat Reviews
1-25 of 86 Reviews
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Anonymous
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Great and easy to use on both sides: as an user and admin
Made my life better since my company purchased this product. User friendly
PROSHas a lot of functionalities for the admin panel, to check chat data, users in the website and to invite them
CONSNot enough customisation available as for the look/Colorado scheme of the chat on both sides as well.
Vendor Response
Hi there, thanks for leaving us a review. We're happy that you find our live chat user friendly and full of functionality. Regarding adding more customization options, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. If you could let us know what kinds of customization options would help you, our team would be very happy to review your comments. Our product team are on this community and would love to hear what you think, as it allows us to improve our product for the better in the future. Thanks again!
Replied January 2018
Amit
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Better way to communicate
Very Friendly - Handled many other chat programs, but i find comm100 very friendly and very easy to navigate, with minimum setting one can setup and use it within minutes. Excellent Reporting - Reporting mechanism is very robust, with a click you can see complete report. Comm100 can categorize incoming communications to proper department, which is one of the excellent feature, we can then transfer those chat to separate operators. Another best feature is the Ban list, where you can ban those fake people and irritating customer who has nothing to do with your product.
CONSSlightly contradict with pros that i have written above with reports, slightly more in-depth would be excellent, for example few days back i wanted to take report of chats volume with time, but i could do only with half-an-hour distribution, if it could be more details would have been very helpful.
Reason for choosing Comm100 Live Chat
We tried it for 3 months but was forced to close it as complete chat software keep hanging from time to time and our operator find it very difficult to handle, it you leave chat for 10 minutes, it will hang.
Reasons for switching to Comm100 Live Chat
We ran into reporting issue with boldchat, though it was very robust but very complicated. Secondly our chats transcripts were getting missed, we could not locate them. Another problem was with the history once you delete user complete history and chat transcript goes of with it.
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
1
Reviewed September 2021
Expensive for something so basic.
It is just that, a chat solution, you can do the same with less the cost. It is not a machine learning chatbot, it is very basic.
PROSThere is nothing I like about this solution, if I did not inherit Comm100, I would not be using this. Lacking many features that are basic to almost all customer service tools. Reporting is basic, no way to slice and dice your own data.
CONSReporting is very weak, it is very limited. The dashboard does is not customizable, it's a take what you can get information.
Reason for choosing Comm100 Live Chat
I did not choose Comm100, it would be far from any of the finalist solutions I would choose.
Coreyna
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
The only chat / omnichannel customer support platform you'll ever need
We use Comm100 for most of our customer support but the livechat is where it really shines. The customizes automatic invites, modern responsive design, knowledgebase and canned messages have helped us leap ahead of our competition in terms of our customer experience and this is reflected in our reviews. We are working on expanding into using Comm100 for 100% of our helpdesk experience and so far things have been going great.
PROSExtremely feature rich. It boasts everything the industry leading softwares have and yet isn't as expensive. There isn't so far anything that we've wanted to do that we've not been able to. It's also really a software that can grow and scale with you. We started out on the most basic version several years ago and have opted in to addons (e.g the knowledgebase) over time as well as moving up to higher version as necessary. The sales team have been helpful every step of the way in putting together a package that is perfectly tailored to our needs that year. Comm100 is very regularly updated and it's obvious that the makers are putting a lot of thought into the upgrades and what features and improvements are in demand now! In particular the new modern UI has been great. Really, really, really easy to use. What put me off about a lot of competing softwares is the steep learning curves both for initial setup and for staff to use ongoing. Many of the staff in our business are non-technical but we haven't even had to conduct training, they were able to use Comm100 straight out of the box. Really personal feel from the support team. They always give quick and helpful responses to any questions (however dumb). You're not on your own with Comm100.
CONSWe've never really experienced any problem with Comm100. Anything we didn't like has been improved with newer versions of the software and in one instances a custom fix from the support team just for us.
Sally
Alternative Medicine, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Growing My Business
We started an ecommerce website and were getting random hits. Then we came across Comm100. Once we started using it our sales increased. People who were on the fence about ordering came into chat and when they had their questions answered felt comfortable ordering. People love the personal aspect that they are talking to someone real not a computer. It's also very nice to be able to have multiple operators. This allows us to take our small business anywhere. We can answer our chat when answering a phone would be very inconvenient. Plus since I can put it on my cell phone it comes with me all the time. I'm not tied down to an office. The ease of use is great. I love the canned messages feature. This allows for personal answers to the questions still but not having to type them every time. This is great for common answers and wrapping up the chat. I highly recommend this service!!
CONSThe customer inputs their question/reason for wanting a chat and I have to go look for it. I wish it would pop up in the chat once I answer so the customer doesn't have to re-ask it or ask if I had read it.
Jit
Design, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2017
Easy to use overall.
Able to give good customer service through chat. We would like for you guys to make the icons for customers and also for us to attach files or send documents more visible and easier to access.
PROSEase of use. Most of the time its been very reliable with very little down-time. I like the ability to join or monitor a chat with great ease.
CONSYou guys should have better phone support. Normally, its only via email or chat. It would also be nice if you can offer screen shares at the basic package instead of having it as just a premium option. There are other companies that offer this. And Skype for example too has screen shares.
Vendor Response
Hi Jit, thank you for taking time to share your feedback. Our phone support time is from 9AM to 5PM PDT. If you want to talk, you can find our support team at this time period on the phone, our phone number is 1-877-305-0464. For your suggestions about screen sharing and the icons for attaching files or sending documents, we'll share them with our product and design team. We're also planning a product release with new and improved live chat button and window designs in the mid- October. By that time, the icon for customers to attach files will be changed to a paper clip. If you have any icons you like, please feel free to share them with us at reviews@comm100.com. Thanks again.
Replied September 2017
Mark
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Comm100 works for us
We have been with Comm100 since the beginning and they have always been the glue that connects us to our customers. We are a virtual company with employees all over the country, yet with Comm100 we have a centralized platform that allows us to stay on top of any communication from our customers or prospects. Before purchasing Comm100 we looked at every alternative out there and Comm100 was the only one that flowed the way we flowed. We depend on it every day and it never let's us down. We currently integrated a complete suite of web tools from another company to run our business but we are sticking with Comm100 for our customer interaction.
PROSIt gives all the necessary info about each chat request before we answer. That is invaluable. When we pick up a chat, we know everything that is required to handle the customer's needs. We have looked at other chat programs and it seems like they just don't get it. Comm100, whether by design or just luck, works perfectly for out Customer Support and Sales. Between the web, mobile and Windows app we have complete control of our customer support.
CONSWe have no complaints. Comm100 fits all of our needs. Of course we look forward to the improvements in the future.
Nevena
Financial Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Comm100 Live Help(chat)
Great job to the developers, product runs smoothly
PROSThis software fits great our organization needs, we use it as a chat channel to communicate with our customers, perform both sales and customer service. Clients also love it, they can rate the chat session after it ends or automatically receive copy of the chat log if requested. Servers are good and never failed us, we have 24/7 support and use this chat constantly. Admin panel is also great as you could set different options and observe operators work, chat session are saved and also connected to the database where operators can attach them after each chat. Reports show many useful stats that can make you plan the business!
CONSNothing bad to say as chat has been really useful for us!
Vendor Response
Hi Nevena, Thanks for the 5 stars! You¿re going to make our developers blush with all these kind words. I¿m also glad to hear that you find our platform to be top notch in terms of reliability. I know you have nothing bad to say but if you think of any capability you would like to see from our product in the future please let us know on our customer feedback forum (https://comm100.uservoice.com). Thanks from the Comm100 team!
Replied October 2018
Teodora
Marketing and Advertising, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Comm100 review by Teodora Dimitrova
It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.
PROSRuns with a desktop program and online in any browser. Good server that never let us down and we always had good connection as well as our customers on the other side
CONSThe new update was not that good it made the program too bright and you cannot customize that, it is not very cheap when many operators have to operate at the same time as you buy a slot
Vendor Response
Thanks so much for the 5-star review Teodora. We have worked hard to achieve industry's best up-time with our MaximumOn technology, so we're thrilled to hear that our servers have never let you down. It's also good to know that you find our product easy to use and get value from our reporting capabilities. Regarding the Agent Console brightness, this has been passed on to our product team and there are plans in the works to offer more customizability in our UI. If you have any other product suggestions, we'd love to hear about it on our customer feedback forum (https://comm100.uservoice.com). Thanks again Teodora!
Replied August 2018
Anonymous
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2017
I use the program daily and find it very intuitive.
The simplistic design allows for clear and easy access. I am able to navigate quickly as well as manage multiple guests at once.
CONSMy least favorite part is that I am unable to deselect a visitor after had looking at their details and information.
Vendor Response
Thank you for sharing your experience with us. If you don't want to have any visitor selected, you can select an out-of-site visitor. So once the out-of-site visitor disappears from your agent console, no visitor will be selected. We'll also send this feedback to our product team. Hope this helps. If you need further help, please don't hesitate to contact our support team at support@comm100.com, or chat with us online. Thanks again.
Replied December 2017
Sharlea
E-Learning, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
I find that Comm100 tends to have sporadically.
It helps me assist multiple customers at a time.
PROSI love the features it has and the abilities that you have to customize it. I also like the many reports that you have to choose from.
CONSThe glitches. Sometimes the window freezes, sometimes my responses are delayed to our customers, also sometimes they don't see my responses at all.
Vendor Response
Hi Sharlea, thanks for your comments. We're glad that you love the features of our chat system, but we're sorry to hear that you have been experiencing some glitches. We've reviewed your account, and noticed that you are using an outdated version of our Agent Console app, which can cause the issues you're experiencing. We have since switched to a more reliable HTML5 based technology, and if you can upgrade to the latest version, that will stop the issues you describe from reoccurring. You can upgrade to our new Agent Console by uninstalling the old app and installing the new one from https://www.comm100.com/livechat/desktopchat.aspx. We'll arrange for a member of our team to reach out to you to follow up and make sure that you've seen an improvement once you've done this. Thanks again for your helpful feedback.
Replied December 2017
Allison
Consumer Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Best Live chat software
Comm100 is in my opinion the best software for a live chat system both customer service agents and customer alike. It's easy to use on both sides. As an agent using this software daily I find it extremely helpful to track and manage all records of previous chats. The features for canned messages and daily stats are amazing.
CONSI would like to have options for customisation for the look of the panel from the agent's side.
Vendor Response
Hi Allison, thanks so much for the 5 star review!. Hearing that our customers are getting great value from our product is so important to us. I will be sure to pass on your note that we are best live chat system to our development team as well as your feedback on UI customizability. Please leave any future product ideas on our customer feedback forum (https://comm100.uservoice.com). Thanks again for the review!
Replied October 2018
jamison
Information Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
We use this on an every day basis for customers. This tool is very convenient and easy to use!
Ease of use, and also great record keeping.
PROSPros: Great visual for use, Always know when there is someone who is trying to chat with you by the pop up and the icon that glows. The information of how many people are using the web page that your chat is associated with. Also the reporting tool is great and also being able to check your other livechat users who are logged in and out and are in a chat. Also provides the feature for the user to chose to email or livechat in real time.
Vendor Response
Hi Jamison, thank you for leaving us a 5-star rating. We appreciate you sharing your thoughts on our system, and it's great to hear how convenient our live chat has been for you to help your customers. Thank you again for your great input on this!
Replied March 2018
Hitesh
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Thanks to comm100 to provide awesome features with the great support.
We have tested almost 15 to 20 software before selecting the comm100. The features which were looking and our expectation meet only through comm100. So thanks again to provide great The most which like fast chat response over the chat software with our end users and we can see what they type before getting at our end.
Vendor Response
A huge thank you for taking time to rate us, Hitesh! Glad that you love our live chat software and customer support. And yes, being able to see what the end users are typing can help you understand the visitor's state of mind and better prepare an answer. If you have any questions, or would like to make a suggestion, please feel free to let us know. Thanks.
Replied December 2017
Gary
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2017
Excellent product for Chat services
The product is super easy to setup and use. It provides a seamless interface to our clients allowing them to get help with little or no effort.
CONSI really don't have a con, if I had to pick one it would be nice to have a few more choices for how the chat button floats on the page.
Vendor Response
Hi Gary, thanks for the review. We are very excited to tell you that we're planning a product release with new and improved live chat button designs in the mid-October. One of the new designs we'll add is another type of floating chat button. It also has an interactive animation that's designed to be modern and eye-catching without being too heavily animated or distracting. Please stay tuned!
Replied September 2017
Abdulrahman
Capital Markets, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2017
Good tool to interact with customers.
Ease of use . It is easy to learn and navigate. On demand interaction with customers. Can be customized .
CONSSometimes the rating data goes missing which makes it hard to keep track. Can lag sometimes which is annoying. Doesn't provide enough data for analysis .
Vendor Response
Hi Abdulrahman, thanks for the review. We're sorry to hear you've been having a few issues. We have reviewed your account, and noticed that you are using an outdated version of our Agent Console app, which can cause the issues you're experiencing. We have since switched to a more reliable HTML5 based technology, and if you can upgrade to the latest version, that will stop the issues you describe from reoccurring. You can upgrade to our new Agent Console by uninstalling the old app and installing the new one from https://www.comm100.com/livechat/desktopchat.aspx. Regarding data for analysis, our team can help with this once we understand the data you need. They can be reached at support@comm100.com or you can chat with them via the chat on our website. Thank you.
Replied October 2017
Maxime
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
pretty good, using comm100 since approximately 4-5 years
Pretty usefull to communicate with on site customer , as I sell car thru my website, its a tool I definetaly need!
CONSWell , the only thing would be some bug with the ios version. Something the app just close by itself. thats minor.
Vendor Response
Hi Maxime, thank you for taking the time to leave us a 5-star review! We truly appreciate our long-term business partnerships such as this one. We apologize for the issue on the iOS version. A member of our support team will reach out to follow up the issue. Thank you again!
Replied December 2017
Pascale
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Easy and convenient.
I use Comm100 Live Chat daily for work and I have never run into any issues or problems with this program. It's an incredibly helpful tool to communicate with our clients and, overall, it is a great program that is easy to use and very convenient.
Vendor Response
Hi Pascale thank you for your nice review and leaving us a 5-star rating. We're happy that you like our live chat. Meanwhile, if you have any feature requests or product feedback in the future, you can always leave them at our Feedback Forum (https://comm100.uservoice.com/). Your ideas are very important for our product team to help develop the product that our customers want. Thank you again for your review!
Replied March 2018
Richard
Verified reviewer
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2017
Have used for a number of years and more recently upgraded to start using the departments feature.
Ease of use, responses from support team, department feature and smart phone app. It easily integrates to our websites and we use it across multiple sites.
CONSNothing really, everything just works. Reliably and as expected. Not had any problems with the software
Vendor Response
Hi Richard, thanks for leaving us a 5-star rating! If you ever have any questions, or would like to make a suggestion for a future feature, please feel free to let us know. Thanks again.
Replied January 2018
sean
Industrial Automation, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2019
General Manager of Sales
Engaged customers buy !
PROSCanned responses and on the fly customer information.
CONSOperator analytics.... I want to build a KPI for operators : I want to know how many visitors to the website there were and the number of attempted engagements there were for the operators with each visitor. Are the operators blowing off visitors is the ultimate question .
Tori
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2017
just great
its streamlined and so native and includes relevant information about where people are chatting from on the webpage and their email addresses
CONSthe lack of customisability and I think it could be useful to enter a phone number into live chatters contact details
Vendor Response
Hi Tori, thanks for your comments. Regarding the degree of customization available, if you wanted to collect a customer's phone number, you could either add this as a requirement into a pre-chat survey so they can type it in themselves, or you could even add a custom wrap-up field for your agents to collate this information. We hope this helps, but if you would like any help with this, please don't hesitate to contact our support team at support@comm100.com, or chat with us online. Thank you.
Replied October 2017
Georgi
Financial Services, 501-1,000 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed October 2018
Customer communication made easy .
With Comm100 you can follow each step of the process customers go through ,enabling you to have the best possible communication with them . Every metric you can think of can be observed through them .Those I find most useful are the previous chat history and the option to see on which page of your site the person is currently at .
CONSWould love for more formatting options ,especially the ability to bold text in the conversations themselves.
Vendor Response
Hi Georgi, our goal as a company is to improve communication between businesses and their customers, so hearing that we are doing just that for you warms our hearts! While I would love to tell you that we will be adding a bolding feature to our chat, there are certain limitations to how chat editors are built, that being said, I will pass your note on to our product team for their consideration. Please leave any more product recommendations over on our customer feedback forum (https://comm100.uservoice.com).
Replied October 2018
Desislava
Financial Services, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed December 2020
A good chat provider
You can easily customize message templates and can separate them in public and private folders . The chat UI is intuitive and helps you keep track of a lot of metrics that enable you to respond to customer queries efficiently .
CONSThe white theme can be hard on the eyes .Daylight savings doesn't sync up properly within the chat clock with the process in our region ,causing a slight mismatch .
Ankush
Verified reviewer
E-Learning, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
One of the most intiutive live chat tools
The tool has been designed with the end user in mind. There are simple things that Comm100 does well 1. There is a notification when anyone lands on the site. Even if they have not initiated a chat, you get the notification 2. You can see how the user is moving from one page to another, even if they are not chating with you. 3. Chat component is easy to configure and install
CONS1. The mobile app for chatting is very basic. It does not give the dashboard view which is available on the website
Mark
Computer Software, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2017
Overall have had a good experience with COMM100
This software allows us to easily support our customers via chat.
PROSWorks most of the time has most of the functionality we need. Appearance wise have no complaints compared to the competition.
CONSSometimes some features are more difficult to find. Would like more control on rights that can be granted by administrator. Need auto disconnect scheduler.
Vendor Response
Hi Mark, thanks for taking time to leave a review. It's great to hear that you have had a good experience with us. Regarding the controls and features you'd like, or the features you find difficult to find, we'd like to invite you to discuss these with our support team. They can be reached at support@comm100.com, or you can chat with us online. Thanks.
Replied September 2017