I really liked its integration with other systems and applications. Dashboards and reports really gives good insights.

Experience is great as it supports many use cases needed by the organisation. API integration makes it easier to raise incidents remotely and assign it to appropriate teams.

This is one of the best ITSM tool in the market.

There are no shortage of options and add-ons which can be great if the value is justifiable and the budget allows for it.

Fine product for ticket management and help desk articles.

Good application as SaaS and PaaS. Allows customizations to out of box script components and enhancements.

A brilliant ITSM tool and available as SaaS. The licensing mechanism is based on the fulfiller and approvers.

It is user - friendly too. Very easy to navigate and also has some built in buttons that are really useful.

The interface is simple and easy to understand. The learning curve, unlike older software, is practically nonexistent.

ServiceNow is a mostly a pretty good IT service management system.

It is very flexible, can be integrated into any system for your company. When there's an IT help issue, it is very easy to submit a ServiceNow ticket.

I find it incredibly helpful to be able to track all stages of my work, and don't think I could do my job without it.

Integration with risk management could have been made simpler to show the mapping of technical risks to business risks.

This made managing our help desk easy and our tech were able to work efficiently and effectively.

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.

It replaced vFire which was getting slow and agonizing to work with. Tickets would come in and we would perform the work and move the ticket along and/or close it altogether depending on the job.

Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

We have yet to be told the advantages of using catalog request vs Incidents. Unwieldy interface that adds significant time to customer service.

This is one of the best ITSM tool. Aviable as SaaS and can be easily integrated with the SSO.

The most advanced and easy to use software for all Service management needs.

In my opinion the system has no major defects.

We maintain all our servers and databases and customers in extended tables from CMDB which helps to maintain our data integrity.

An extremely robust platform with customization galore and full features comes at a cost but with very little holding it back.

Interface can sometimes be confusing, a lot of data housed in one place and not easy to navigate to exactly what you're looking for.

The ease in which it kept track and managed IT ticket requests.

Their pricing model is complex and unwieldy. It can be very hard to determine which features you actually have access to.

No product support to company I work for. No SME's that can be contacted.

The cost per licenses is a bit high for a fulfiller and hope service now can bring it down a bit.

ServiceNow is user friendly, dynamic, and has the capability of capturing as much data as we need to for reporting and tracking purposes.

The license is rather difficult to understand and must be re-considered over time.

If you are new to service management processes, the plethora of services will leave you confused. Configure one process and explore them in and out before moving into another process.

Its easy to use, highly customizable on the end user end, and stable. I like that I can make my dashboard look how I want it, and use the format that makes the most sense to me.

Can be difficult to set up the dashboard at first due to the complex UI.

For beginners is really hard to get used to it, searching for a person might be a difficult task if you don't know the tool.

I love that this software was customizable and rolled out in a way that helps us sort, apply, escalate and input so many new incidents in easy and understandable fashion.

They have been great in helping us get going as quickly as possible and they offer some things we might also use in the future that will really help continue meeting goals.

The admin on the back end has set up some great workflows that allow a single request to be used to do multiple things.

I like service now because it's very minimal and direct, and time wasn't wasted on designing a pretty interface.

I couldn't do my job without it. It helps me track my work through the different stages that we've configured, and is a effective and efficient tool for project management.

One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm.

The product has a very easy learning curve and you can get a good grasp of how to use the application under a few hours.

I liked using it and felt it was very robust and powerful while still being nimble and problem free.

It's very easy to configure for submitting IT or help desk requests and can be fully customized to whatever your need is.

Complex reporting is impossible. Development possibilities are limited for customers.

The biggest advantage is the ability to integrate with different systems such as Agiloft, JIRA, SecurityScorecard, CRM, etc.

This is our first ticketing tool for our new service desk service, and Service Now has been a great help to shape our service model and metrics.

If the user is working for multiple client UI changes that needs to be avoided.

I like the integration of the CMDB with the chane module.

Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.

ServiceNow is very good software to handle our daily Change ticket system. It is easy to use and very well organized.

My overall experience with ServiceNow skews negatively because it's not easy to find what I want, the only somewhat saving grace is the built-in favorites you can save for commonly used areas.

From both points of view, this software is great. I love how easy it is to use and how you can see the progression of the ticket being worked.

The interface was very clean, simple and easy to use. Speed was not an issue but, being cloud-based, this will depend on the internet connection.

Great tool for portfolio management. Give all roles a place to see progress of a project and transparent to business.

Implemented ServiceNow as a HR help desk solution at my organization, in combination with starting up a new global HR services team.

The ticket management portal is extremely helpful providing feedbacks and showing history of what have been done.

I like the user interface, it is very well laid out, visually appealing, and intuitive for end users.

I enjoyed Service Now and believe it's the best ticketing system tool out there.

Next best feature of system center is the ability to integrate with other Microsoft products to give us a fast and flexible updates to our servers at all times.

Can generate Querys according to the need of the company. SCCM has its own remote connection system that provides great help at the time of remote technical support.

With System Center Operations Manager we resolve the lacks of deep monitoring, like if any services on Windows Server goes down, if a deamon on Linux/Solaris server goes down.

Microsoft System Center is the best Central Manage your IT Device & Users SCCM or MECM.

Can be difficult to troubleshoot. Can be expensive and pricing can be confusing.

To use the all features on a end devices, you must install the agent of System Center. Without the agent the features are limited.

It is a fantastic and incredible tool for the administration of computers and servers.

It's a great product and using it's full potential no doubt it´s a great Investment.

Largely good integration between the various products of the suite. Good integration with Microsoft's cloud offerings through the various products within the suite.

This can save time and improve efficiency. Integration: The software is designed to integrate with other Microsoft products, such as Windows Server and Azure.

SCCM is a costly application both monetarily and in terms of the time overhead required to build, customize, and learn the application.

Confusing sometimes, little complicated most of to time. You really need to study quite a lot to get the most out of it.

It is very difficult to set up compared to a simple WDS server.

It really needs to be moved to a web interface and streamlined. It is slow and clunky and as a result the team often feels lost.

System center configuration manager can use deploy Software,Windos patches level,inventry the Hard ware,software,remote conectivity. Best secure software fo the IT infranstures.

It has a great security to establish the differences between the roles of the different areas of the company that require the use of the tool. You can use the LOG as they are very useful.

Integration with Operations Manager provides visibility into all types of environment metrics and counters. There's a lot of complexity here and SCCM does a good job of keeping tasks manageable.

It is very expensive to implement, and does take much time and training to learn to use. There are a lot of errors that are not detailed clearly and sometimes the admin tools are hard to access.

Excellent services It seems to me that their way of helping the client and fulfilling all their needs is really good.

It can be integrated with other tools and resources used by our help desk people.

If problems arise troubleshooting can be a problem. There are a lot of logs to look through, and in experience, MS support is required.

Operative System deployment and software inventory. Super powerful and it worth the investment.

System Center integrates well with Windows Domains.

For over the last 10 years I've worked with pretty much all products in system center suite. Mostly with SCOM and SCCM.

It is really easy to deploy software and updates to your endpoints.

The ability to set up Zero-touch OS and software application deployment. There are a lot of nice features available within this software.

I love how easy this product is to use. It is very intuitive and doesn't require any unnecessary steps to create a beautiful working operating system image.

US Dollar

ServiceNow is an IT service management solution that provides asset management, change and release management, incident management, IT cost management and problem management. It caters to various industries, including financial services, healthcare, higher education, life sciences and the public sector.


ServiceNow provides a self-service portal that lets users report and resolve issues and track progress. The system can also track financial, contractual and inventory details relating to hardware, software and virtual infrastructure.


This solution offers a change calendar, impact calculator and collision detector for evaluating risks related to changes in IT configuration.


With ServiceNow’s incident management capabilities, IT departments can capture incidents through the self-service portal, email, chat and phone. Problem management tools can help investigate the root causes of service disruptions, perform trend analyses and provide service configuration reviews to prevent future disruptions.


ServiceNow also captures all the IT costs and presents them to stakeholders through reports and charts.



LongDescription

Support Ticket Management

Real-Time Analytics

IT Cost Management

Lifecycle Management

Surveys & Feedback

Status Tracking

Request Assignment

IT Asset Management

Workflow Configuration

Contract/License Management

License Management

Change Management

Project Management

Approval Process Control

Knowledge Management

Automated Routing

Data Import/Export

Problem Management

Self Service Portal

Version Control

Configurable Workflow

Cost Tracking

Capacity Management

Compliance Management

Real Time Data

Performance Metrics

Service Catalog

Configuration Management

Support Ticket Tracking

Client Portal

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Impact Management

Network Monitoring

Data Visualization

Real-Time Chat

Service Level Agreement (SLA) Management

Availability Management

Macros/Templated Responses

Interaction Tracking

Dashboard

Alerts/Escalation

Real Time Reporting

Customizable Branding

IT Reporting

Asset Lifecycle Management

Reporting/Analytics

Prioritization

Relationship Mapping

Remote Access/Control

Incident Management

IT Asset Tracking

Drag & Drop

Performance Monitoring

Issue Auditing

Task Management

Inventory Management

Data Mapping

Search/Filter

Data Storage Management

Subscription license based on IT process users.  

$100 / IT process user / month with volume discounts available. 

End user pricing is offered in certain scenarios.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

201-500

501-1000

1000+

ServiceNow

Webinars

Documentation

Videos

System Center is an on-premise and cloud-based IT management solution that helps businesses of all sizes monitor and diagnose issues across systems and applications. The solution allows managers to enhance the efficiency of infrastructure resources by the monitoring health and performance of system memory, CPU and network.


The software lets professionals monitor the health of storage centers, localize faults and notify the concerned departments. It enables teams to utilize service request form templates and automatically route IT requests to relevant personnel for approval. Additionally, administrators can utilize System Center’s orchestrator tool to create and test runbooks using an integrated scripting environment (ISE) plugin.


System Center offers an application programming interface (API), which lets businesses modify the system and integrate it with third-party applications including Microsoft Azure Security and Active Directory. Pricing is available on a one-time basis and support is extended via FAQs, documentation and other online measures.



Access Controls/Permissions

Real-Time Monitoring

Multi-Platform

Uptime Reporting

Server Monitoring

Multi-User Collaboration

Monitoring

Third-Party Integrations

Maintenance Scheduling

System Center is offered across two pricing plans, outlined below.

Standard Edition for managing physical servers - $1323 per license
Datacenter Edition for managing virtual servers - $3607 per license

ServiceNow vs System Center

User Ratings & Reviews

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Product Demo & Screenshots

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Support and Training

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