ZEMA provides amazing data management services with optimal and efficient operational speeds. Makes work very easy with automated curves and quick refresh times.

Initial processes and customer help could be a little better.

Good product

A very efficient organiser of price data, choice of multiple sourcing from emails, websites, ftp servers and even pdf reports, price data organisation from forward curve construction angle, ability to construct independent curves using multiple data sources and automate it, easy integration to various downstream systems (CTRMs, ETRMs etc), single sour of price data across organisation, off-the-shelf product, Zema personnel experience in price curve management needs, easily saves consultants and developers cost to design and build a tool that only does 10% of what Zema is already doing.

I would expect Zema to be more involved with current and potential users on training and explaining various features of the product. Most of the time users have to do a lot of self-learning through trial-and-error exercises

Many data source and ETL is all done in ZEMA

User interface is too complicated, sometimes difficult to navigate

The prompt customer support which is available in case of any unforeseen issues is very appreciable from ZEMA team. The business analysts at the customer support are well trained and commit to providing a resolution as per the criticality of data needs for our daily EOD work makes us feel assured to meet our targets on time without much delay.

The self-ticket generation tool can be remodeled to be more user friendly and less time consuming in case we require to raise tickets ourselves.

The speed and collaboration of the ZE Group and our company has been exceptional. If we have questions they have been on point with responses. We are installing a new ETRM and ZE has worked with the vendor without issue to get both systems in on schedule.

I've known of ZEMA for 13 years and have yet to run into a major issue.