We have utilized several different collection software. They all give the same promise but never deliver. We started with Simplicity back in 2014. We were unsure if we would be satisfied with the service but figured why not give it a shot. Simplicity Collect is by far the BEST collection software hands down. Tech support listens to your issues and they make changes to the system to help YOUR business run smoother. They are always available to answer any technical questions and if it's after hours, their self-help guides are very detailed with screenshots and step by step instructions. We recommend Simplicity Collect to all our colleagues. Your search for a collection software should stop here. Look no further Simplicity Collect has what you need.

Payment plan setup

What's not to love?

Simplicity makes it easy for us to track promises to pay and provides ample space for notes and customer information.

Simplicity is a terrific debt collection software for the money. They are constantly upgrading and improving what they have to offer. It is easy to learn and use.

I can pull anything that I need out of the system but wish there were a few more parameter choices for reporting.

Up until a week ago it has been okay, but the past week the software has been offline intermittently at critical times of the day for us, with no real explanations except the canned response. We will be evaluating other solutions after this fiasco.

Easy to use for collectors. Basic reports are easy to export.

past week have not had access to software intermittently, get canned answers for what the issue is. Have asked for call back from Management have not heard yet. Very rarely does someone pick up the phone when you call. We will be evaluating other platforms due to issues and lack of updates when there are issues.

I've been with Simplicitycollect since 2013 I've never had a problem they couldn't solve within minutes. It is the best decision I've made for my business.

It is effective and always getting better. Simple to use and learn. Very cost effective.

The only thing I've had an issue is with the payment plan and how much a collector collects each month. So I would say the reports need a little work.

SimplicityCollect is perfect for us! The software is easy to use and the prices are unbeatable. Their customer service department is quick to respond and they are continually releasing new features.

Price, ease of use, ability to suggest new features.

Their internal testing process could be a bit more comprehensive, as we occasionally find bugs on our live version after new releases.

FOR THE MOST PART, I DO LIKE SIM. HOWEVER, I DO HAVE SEVERAL ISSUES. ONE BEING THAT YOU GUYS ARE NOW CHARGING BY USERS. THIS CAUSED AN INCREASE IN OUR BILL FROM 99 TO 350. THAT IS A CRAZY PRICE INCREASE CONSIDERING I ONLY HAVE 5 EMPLOYEES AND I USE THE USERS AS A PLACE TO ORGANIZE FILES BASED UPON THEIR STATUE SO TO USE THIS BILLING METHOD AS A WAY TO JUDGE THE SIZE AND USE OF YOUR SOFTWARE IS A POOR MISTAKE. IN OTHER WORDS, I USE THE USERS AS A STORAGE AND ORGANIZATIONAL METHOD AND SHOULD NOT BE PENALIZED FOR IT. SECONDLY, THERE ARE MANY ISSUES WITH YOUR FILE EXPORTER IT HAS SO MANY PROBLEMS WHEN I OPEN THE FILE. I UNDERSTAND THAT IT IS AN ISSUE WITH EXCEL HOWEVER THERE NEEDS TO BE A BETTER WAY TO DO THAT. THIRDLY, THE SEARCH FILTERS IN BULK ACCOUNT AND JUST GENERAL SEARCH HAS NO WAY TO CLEAR WITHOUT REENTERING THE BULK FEATURE, An ADMINISTRATOR SHOULD HAVE THE ABILITY TO OMIT A CREDITOR OR OMIT A COLLECTOR IN THEIR SEARCH. THE SEARCH IS CLUNKY IN ADDITION WHEN EVER YOU TRY TO ORGANIZE BY SENDING OR DESCENDING VALUES IT TROUGHS THE WHOLE SEARCH OFF OFTEN GOING BACK TO A PREVIOUS SEARCH CAUSING PROBLEM.

ITS EASE OF USE.

THE ACCOUNT IMPORTER AND EXPORTER

Nothing bad to say about this product, we have been a customer for three years now and there have been very few outages which is more than I can say for any other CRM platform. Very happy customer here.

Rapid feature development. Customer care. Straightforward pricing.

None that haven't been taken care of by customer support.

The program is very difficult to navigate, and customer support is woefully insufficient. Telephone support used to be a phone call away, but now it is non-existent, but the price keeps going up.

What I can figure out about what it does, it does well.

It is very nonintuitive and difficult to navigate.

Lots of business.

Lots of options. Easy to use. Importing files is a snap.. Highly recommended to every office administrator.

Custom work costs too much. Some things cannot be done, Overall though this product is extremely user friendly.

We have been very happy with Simplicity! My regret about this review is I can only give 5 stars for Value and customer service.

Ease of use

We do not own the paper we are working. So we have to use a separate program for our billing needs.

You get what you pay for. We have been using Simplicity Collect for years and were very happy with it until it was taken over by Finvi. That's when things started going downhill to the extent that we just couldn't use the software anymore. Not only did they not update the software with vital features mandatory to comply with state and federal law since taking over, but they also started migrating features to the extent that the software is no longer viable to use.

Standard features such as a client portal can no longer be integrated directly on the collection agencies' website. The interface is outdated and very unreliable.

We signed up 2 1/2 months ago and as of today have not used Simplicity once. On multiple occasions we were told that they could work with our client fee tables but long story short they could not. So we paid for services never provided and they flat out refuse to refund the fees we have paid. We only signed the contract and paid the fees because Simplicity stated they could provide the services and functionality we needed. Which was never the case.

Ease of UseUseful canned reportsAdmin side was also fairly easy to use

Sales team over promised and never delivered. Worked with Simplicity for 2 1/2 months and they could not deliver on what we were told was possible.

Using Simplicity has been nothing but easy. If I have a question, customer support responds immediately. Their manual is very thorough and helps with pretty much everything you need. The price point is right where we need it to be. Other companies charge much more with fewer capabilities. Two thumbs up!!!

I like the capabilities and the updates.

It was a little difficult to figure everything out in the beginning. But what new software isn't.

Great uptime. Easy to learn. Robust. Love being able to access from my phone. Really like how easy it is to set clients up to view their accounts online or add accounts themselves.

Hosted. Ability to access from the smart phone.

The program is user-friendly! The program prints useful reports very easily and they can be customized to your liking.

The program has customizable reports that can be used for any purpose to better facilitate your everyday tasks.

This software is easy to use and the help desk support team is always quick to respond with any questions I have.

Easy to use

Our business needed something affordable which we could amalgamate all of the paperwork and spreadsheets too. We have been pleased with the customer service: the sales person was excellent and very patient in explaining, the helpdesk are very quick in responding and all responses have been straight forward and easy to apply. In term of the system, I have spent very little time setting up over 1000 debtor accounts which have been exported with ease from excel and with some adapting to our requirements, I have been able to make sure everything we need specific to our clients are imported. We are very much looking forward to making the most of the software. We know it is a great move for our business.

Simplicity collect is very easy to use. The IT support is very quick and friendly. They are very affordable. The only negativity it has is that it doesn't hold that many accounts. Other than that I love it and would recommend this software to anyone.

Simplicity has been a great program for our business needs. Whenever we have a question, the Simplicity team is quick to respond. When we need a more complicated fix they always offer to provide custom programming. The new releases are innovative and exciting to implement into our procedures.

The program covers basics but lacks flexibility. Not easy to use the customization features and lacks some convenience features of other programs. Customer service great.

Customer Service

I bought this program for our legal collections department and its really streamlined our processes and provided easy to use reporting and account monitoring.

Easy and Ready to Use.

Creating and utilizing worklists lack flexibility.

We had searched for a web-based program for years; and, thought it was too good to be true when we found Simplicity. Simplicity fits right in without subcontractor heavy business; and, has actually saved us some money that would have been directed towards a computer company for upkeep and storage of our previous program which was stored on our main server. We have been very happy and impressed with Simplicity.

My overall experience with Simplicity was really good. They were very responsive throughout the sales process and everyone is very professional. Once we started using the software, we were impressed by the ease of use, and Simplicity's willingness to make changes based on our suggestions. The software is very good. Therefore, I would highly recommend it to anyone in the collection industry.

We rely heavily on this software for updating, tracking and reporting. Our clients also enjoying having access to real-time updates. We are very pleased with our decision with Simplicity for our collection software needs, but also because of the friendly and well-informed support we receive when questions arise. Thank you for everything!

If you want a simple software, Simplicity Collect is for you. I have been using the software for 2 years. My favorite feature is the reports, that makes it easy for me to provide my clients with all the recovery data. Thank you Simplicity, for simplifying my business operations.